Comments on: Dell Social Media Interview with Richard Binhammer

By: How Social Media Community Building Helps SEO (Search Engine Optimization) | Online Marketing Blog

Tue, 30 Dec 2008 12:07:23 +0000

[...] sized companies. We’ve even interviewed people with those types of responsibilities from Dell and Comcast.

By: keithburtis.com » Comparing Corporate Social Media use to a Golf Club

keithburtis.com » Comparing Corporate Social Media use to a Golf Club — Mon, 29 Dec 2008 04:15:13 +0000

[...] and image will not allow employees to blog as part of the apple organization. Other companies like Dell, Comcast, and Best Buy have scores of community managers that are helping with everything from [...]

By: Social Media News | Social Media Smack Talk

Social Media News | Social Media Smack Talk — Thu, 25 Dec 2008 06:54:11 +0000

[...] Dell Social Media Interview with Richard Binhammer. Source: TopRank Blog [...]

By: Steven Beam

Steven Beam — Tue, 23 Dec 2008 05:11:23 +0000

Thank you for sharing. I’m just glad to be part of the blog universe and be able to learn and share. Blogging has completely changed he way I do business, communicate and get my information.

By: RichardatDELL

RichardatDELL — Wed, 10 Dec 2008 17:02:11 +0000

David,

I just moused over and noticed your contact info. We have actually been through your issues several times. We have different perspectives on the matters, as you know and has been documented on your blog. Not much further to be said or done however, we appreciate your larger point, although think we agree to disagree on that too.

By: RichardatDELL

RichardatDELL — Wed, 10 Dec 2008 16:53:05 +0000

David, if you want to contact me directly I will follow up on your issues and see what is going on. I am enpowered to do that and will. Email: Richard_Binhammer@dell.com

By: David

David — Wed, 10 Dec 2008 12:43:38 +0000

Dell listens.

They don’t fix issues effectively in my experience. Sadly, they aren’t empowered to.

Dell is a poster child of how engaging is only step one and not at all sufficient. There is a need for much larger organizational change to satisfy customers. This change is not the responsibility of the people of that social media group – it is the responsibility of upper management.

By: Why Dell utilizes Social Media

Why Dell utilizes Social Media — Wed, 10 Dec 2008 09:59:44 +0000

[...] of Social Media in the areas of CRM and Marketing.

By: marketwise

marketwise — Tue, 09 Dec 2008 23:56:40 +0000

Very insightful conversation – this was particularly telling: “Perceptions are no longer just reality. They are real. The

By: Help Your Users and Customers Find You Online

Help Your Users and Customers Find You Online — Tue, 09 Dec 2008 23:09:40 +0000

[...] participate in a social network, etc.

By: Social Media News — Social Media Optimization

Social Media News — Social Media Optimization — Tue, 09 Dec 2008 20:55:31 +0000

[...] Dell Social Media Interview with Richard Binhammer. Source: TopRank Blog [...]

By: Cari

Cari — Tue, 09 Dec 2008 19:21:50 +0000

Great interview! Dell really is a great example of how companies should be using social media. Cari Buzz.io

By: RichardatDELL

RichardatDELL — Tue, 09 Dec 2008 18:56:58 +0000

Hi BBarnes
We are using Telligent Community Server for blogs and our online community; Ideastorm is run a on Salesforce.com platform

By: BBarnes

BBarnes — Tue, 09 Dec 2008 16:30:03 +0000

Great info Richard, would you mind sharing what platform or platforms Dell has deployed for your online community efforts? There are so many out there…not an easy decision to make.

By: Lee Odden

Lee Odden — Tue, 09 Dec 2008 15:17:44 +0000

Thank you for doing the interview Richard, it’s much appreciated by me and especially our readers. We’ll be posting such interviews every 1-2 weeks in our Social Media Smarts series.

Jacob, your retweets are very much appreciated – glad you liked the interview.

By: Tom Lindstrom

Tom Lindstrom — Tue, 09 Dec 2008 14:38:49 +0000

Good interview.Getting information from people who work with these things every day is priceless.This is useful insider information compared to the ready-chewed social media stuff that circles around the web.

By: jacob morgan

jacob morgan — Tue, 09 Dec 2008 05:08:38 +0000

absolutely great interview Lee and Richard. I wish everyone could see this. i love that you consider roi as something more than a dollar sign and the fact that you bring up internet stats and say “why wouldn’t you use social media?” is something all execs needs to see.

i tweeted this a few times, great job and thanks for sharing guys!

By: RichardatDELL

RichardatDELL — Tue, 09 Dec 2008 03:16:54 +0000

Tom,Marcel, Carson, Justin appreciate the feedback and votes of confidence from you all for the direction and thinking that underpins it

Lee, thanks for the opportunity. Brian for the photo. You are so right about each situation being unique and different considerations come into play, as mentioned in your question about strategies and decision-making.

Matt, Banhammer has an interesting ring to it. I won’t repeat another play on words sometimes used

By: Living in the Connected Era « Impressions Scholarcast

Living in the Connected Era « Impressions Scholarcast — Tue, 09 Dec 2008 02:32:48 +0000

[...] a comment » A tweet alert from @deswalsh drew us to a post by Lee Odden reporting an interview with Richard Binhammer from Dell. As Des

By: franklin bishop

franklin bishop — Tue, 09 Dec 2008 02:14:20 +0000

Awesome interview. That was actually quite interesting and it’s always nice to see social media from different people’s perspectives.