How Social Media & Email Marketing Boost Customer Reach

Comments | Posted by Jolina on Oct 14th, 2009 in MIMA Summit, Online Marketing, Social Media

For years, rumors have circulated that email marketing is dying and teenagers the world over have proclaimed email as, “something old people do”. Email & Social Networking

Whether you agree or disagree that email has one foot in the grave, many online marketers are finding effective ways to leverage email as part of a social media marketing mix. Integrating email and social media was the topic of discussion at a session during the MIMA Summit last week with Loren McDonald, VP of Industry Releations, SilverPop and Brian Brown, Director of Modern Marketing, ideapark.

Social sharing options embedded in online content have helped increase distribution and reach for thousands of web sites. One of the most common ways email has been used in a social context is “Forward to a Friend”. However, the tried and true ‘Forward to a Friend’ link has less than .1% CTR, so many marketers have taken it upon themselves to find a new way to circulate content amongst networks.

Alternatively, there is the ‘Share to Social’ (S2S) link. While S2S is relatively new, a .5% CTR gives early reason to be optimistic according to a Silverpop study.

The Silverpop Share-to-Social study also reported that S2S is likely to result in sharing of content with 150 to 200 people on average. In contrast, a “forward to a friend” link may reach an additional 1 to 2 people. Share to social use results in a 24% increase in reach on average.

How does Share-To-Social (S2S) Work? S2S is a call to action such as ‘Share this Newsletter’ followed by graphical links to various social network or content sharing sites such as Facebook, LinkedIn, Twitter, StumbleUpon and so forth. all within the email message.

If you look at most blogs and online publishers, social sharing buttons are not anything new. In fact, TopRank created one of the first tools for blogs to embed social bookmarking buttons over 3 years ago. Posting them within email messages, however, is catching on and there are a few guidelines to follow for successful integration:

Understand what motivates subscribers to share
People share for different reasons including:

Self Interest: People share because they think they will be rewarded. i.e. sweepstakes
Altruism: sharing makes them feel good
Validation: sharing feeds the ego
Affinity: sharing makes people feel more a part of the community
Prurience: sharing makes people feel less guilty for gawking

Target the right social networks and media
Is the use of 4 or 5 networks the right number? If not, how many is?

Be sure to do your homework and identify on which social sites your target audience is spending time. Of those, on which sites are they interacting or sharing content the most?

Once you have this identified, don’t shut down the research. Continue to follow the target audiences to make sure they aren’t migrating to a new site leaving you unaware.

Keys to targeting the right networks:

Utilize 3^rd party research
Survey subscribers/monitor network activity
Test and analyze click/share activity
Identify subtrends i.e. high value sharers
Kill the losers

Educate subscribers on how/why to share
Despite the growth, ‘sharing’ is still early among some audiences.

Alongside the ‘share this’ buttons, consider adding a ‘what’s this’ button and give them instructions on how and why to use the feature.

Encourage people to share. Placing the links on the page/email may not be enough. Just like with anything marketing, you need to include call to actions to get people interacting.

Once you have integrated S2S, the next step is to identify high value sharers. Who are the ‘few’ people that often share your content and have a larger than average network?

Optimize email sharing design and link location
Where to put the links?

Test different placement of the ‘share this’ links. Top, Middle, Bottom, Sidebar etc.

At the very least, by moving it around you can avoid users getting used to seeing it and therefore ignoring it.

Eight ways to create shareworthy content:

Trustworthy - Brand and source of content or offer is widely known and trusted
Tap into Tribes - Message content speaks to tribal groups within subscriber base
Obvious - Essence of the email content to be shared is obvious, simple to grasp
Easy to Share - Sharing links are easy to find and use
Social Acumen - Targets the right social networks and social acumen of subscribers
Creates Value - Must provide value or recipients will not share
Rewards/Incentives
Great Content

What B2B emails are shareworthy? Articles and statistics.

What’s not shareworthy? Long newsletters, negative news and highly personalized emails.

Analyze, test and refine for increased sharing

Test – what’s working and what’s not including:

Copy
Link style
Link location
Broad vs narrow focus messages
Viral-only messages
High-value sharers

Key Takeaways for integrating social networks and email:

Narrow your network focus
Make it easy to share
Determine what your subscribers find most ‘shareworthy’
Identify and reward your key influencers
Test everything and don’t be afraid to fail

At our agency TopRank, we’ve been implementing email marketing programs in conjunction with other online marketing and lead generation efforts including social media for 5 years. A good starting point to improving email effectiveness is to read some of the better email marketing tactics online and this recent post from WebProNews on why social media isn’t replacing email.

Are you implementing email marketing with social networking? (outside of the emails that occur within the social network) What have you found to be the best/worst practices?