Google Analyzes Consumer Device Preferences: Insight Into Mobile Purchasing Journey
Google has just released a blog post and infographic sharing insights into consumer shopping behavior over the recent 2012 shopping season. In many cases, Google said, consumers discovered a business on one device, for example on their smartphone while in a store, and would then engage further with that business on another device at a later time.
It is critical that companies understand the various entry and touchpoints during their customers’ buying journey, then optimize existing and new content to fulfill needs at each point. Your own data will always be most valuable, though the industry trends companies with access to as much relevant data as Google has can be helpful, as well. For example, they found that smartphones were the preferred device for contacting or navigating to a business with 71% of shoppers using a store locator on their phone, while 82% of shoppers used a larger device like PC or tablet for making online purchases. Is your content, whether written, visual or video, currently optimized for mobile formatting and consumption?