Online Marketing Blog

Earlier this week I gave a presentation on the intersection of SEO, online PR and social media to a great mix of people (mostly agencies) at a SEMPO Arizona event. The SEO/PR/Social topic is an interesting mix due to the convergence that’s been happening over the past 2-3 years and of course, because it’s the essence of what we’ve been doing at TopRank.

Forward thinking companies are investing in social media for a variety of reasons, including gaining a competitive advantage through building relationships, creating content and capturing mindshare.  I think it’s safe to say that companies making investments in better connecting with their customers now, will have a distinct advantage over those that are resolved to “wait and see” with this social web thing.

I had nice back and forth with Brian Clark of copyblogger on Twitter last week about direct marketing and social media.  Ultimately it was more an issue of perspective and semantics but there were some great points about the intersection of direct marketing on the social web. I’ve been an advocate for several years as have others in the social media consulting space, that the social web is not a place for direct marketing. In the past I’ve even posted a fairly good comparison of the difference between direct marketing and social media marketing.

Brian’s position via our Twitter discussion was that social media is exactly that, marketing directly to consumers - a great point. My perspective is that social media is no place for direct marketing messages.

Not many in the Search Engine Optimization game would argue that link building isn’t tactical. The problem is, approaching link building as an end goal and tactically, is very much like a hamster running in it’s cage.  That’s what many mechanical SEO consultants do: Chase links one by one or get creative with link bait to attract an influx of links from blogs that write about the kinds of things other blogs do for link bait. I should know, in the past 12 years of providing SEO services, there have been many opportunities to do just that. It’s not scalable, not sustainable and certainly not strategic.

[Note from Lee:] What do you get when you mix two parts “practice what you preach” with a focus on clients and a passion for the digital marketing industry? New clients, renewals and expansion of many client online marketing programs. Working with a great mix of clients is complimented by a fantastic team at TopRank which we’re continuing to grow.

I’m happy to announce that Adam Singer has joined TopRank as an Account Manager.  At Adam’s previous position as a Digital Strategist with a PR firm in FL, he championed many social media, SEO and online PR programs providing client executives with strategic guidance on their digital strategy. Adam is a savvy blogger at FutureBuzz and we’re looking forward to his social media smarts as a welcome addition to the TopRank Online Marketing team. Please read Adam’s first post and welcome him. Watch for his regular contributions to Online Marketing Blog in the weeks and months ahead.

The digital and interactive marketing space moves fast and as both companies and individuals scramble to achieve and maintain a competitive advantage, it can be a challenge to find resources and likeminded individuals to help make that happen. Associations offer education, networking and in some cases, advocacy for members and sponsoring companies. The question is, where can you find interactive marketing associations are in your area?

We’ve listed regional Interactive Marketing Associations in the past and thought it would be time for an update. This post will be a work in progress, so please share in the comments the name and working URL of other interactive marketing associations that we’ve missed.  We decided not to include groups and meetups that are primarily dedicated to SEO/SEM or social media.  You can find a list of local Social Media Club chapters here and a list of Social Media Breakfast cities here.  You can find abundant internet professional meetups here.

Development of a content marketing strategy that speaks to the target audience plays a key role in successful execution of an overall online marketing program. Companies that embrace the social web as part of their marketing mix need to consider the content created within social media channels just as much as corporate web site content.

Whether you communicate to your audience via a blog, Twitter or social networking sites like Facebook, the only true way to build relationships with a growing network is to listen, engage and provide content they find valuable.

When developing a social media content strategy, start by asking questions like: “What does my network find valuable?”.

Photo credit: Susanica

Of those that reach out to our agency at TopRank, most of the companies I talk to are intrigued and even excited about social media. The challenge for organizations is that they’re often not exactly sure where to start or what will happen if they do.

For many companies, kicking off a social media effort is like jumping off a cliff. The question to consider, as asked at last week’s OMS event, is whether your company is jumping as a base jumper or a Lemming?

What I mean by that is a question as to whether your organization is following others blindly into the chasm of social web participation or are planning and preperations being made first? Are the right people being educated and given the proper tools? Is there a plan with a specific objective?

At the Online Marketing Summit in Minneapolis this week, I presented on Social Media Strategy and briefly highlighted Blogging and Twitter as tactics. This is the first of several posts that will visit the key concepts offered in that presentation.

Why social media?  It comes down to gaining a competitive advantage. I like the quote from Oliver Young at Forrester Research:  “Marketers who embrace social media will outdistance competition, build community following, and boost loyalty” 

What better time to build better relationships with your customers than during a recession? Budgets are slim and purchasing decisions are often made based on relationships and connections right along with price. Word of mouth is powerful in good economic times and it’s even more impactful when economic pressures drive companies to be more creative and resourceful in purchasing products and services.

At Online Marketing Summit held in Minneapolis and hosted by ClickZ, Caitlin McCabe of Sway Inc spoke to the audience about Social Media and had these insights:

1. For people who think Facebook is just for kids, go search for groups relevant to you and you will find them!  Facebook offers many targeted marketing opportunities.

While there are hoards of people, both professional and not, look for niche social sites where you can reach 100% of your target audience as well as an audience that is more engaged than perhaps the average Facebook user.

People with more friends aren’t necessarily more valuable. Do they know all their friends and who are they? However, on a niche social network like BakeSpace.com, the friends are much more targeted than a big brand like Sara Lee.

Numerous companies are losing vast amounts of revenue due to their web sites doing poorly in the search engines.  Web sites that are not easy to find via search miss out on attracting new customers as well as repeat customers that use Google to navigate sites they already know about. Is the same true for web sites that are not social media friendly?

People discover new sites through search, but also through recommendations made via email, word of mouth and through social media content. Making a web site social media friendly will facilitate the saving and sharing of content with others, extending reach and facilitating engagement. 

With the importance of content in online marketing, many businesses are hard pressed to come up with original articles, blog posts, videos, images, presentations, etc on a regular basis.  There’s a myth that once you publish something, that all who matter will see it. That’s simply not true.

Does less than 100% or even 50% market reach for marketing content mean a blog or web site should republish exact duplicates at every opportunity? Of course not. Repurposing content probably isn’t substantially “green” either, but as marketing messages are made unique for distinct audiences, content can be repurposed or customized from one format to another or be updated to deliver value to a different distribution channel.  Here are 5 of many ways companies can repurpose content for marketing purposes in ways that are efficient and meet the needs of target audiences.

Search Engine Optimization is a changing field. At any given moment in time, companies that rely on the web for new business or customer communications will consume information about SEO and then rely on that snapshot for months or even years.

In the marketing mix, SEO is only one slice and company marketers are tasked with many other responsibilities. Wearing many hats does not leave much time to stay on top of SEO current best practices, let alone being able to test and experiment to uncover competitive advantages.

The snapshot of SEO knowledge taken months or years ago starts as a well intentioned premise, but without current information and best practices, can become outdated. Client side marketers and agencies that don’t specialize in search that rely on infrequent snapshots of information can end up unitentionally sabotaging the SEO effort.