I’m headed to (hopefully) sunny San Diego today for the annual Online Marketing Summit conference where I’ll get to present on one of my favorite topics: Optimization. Of course, if you read Online Marketing Blog very often, you’ll know my definition of optimization is a bit different than traditional SEO.  My post last Thursday “Are You Optimized?” touched on this.

The competition for attendance during the breakout sessions at OMS is really tough during the time slot I’m scheduled for. SAP, Wider Funnel and SAP are all presenting at the same time as I’m giving the all new “Optimize THIS: Integrating Social, SEO & Content presentation”. This post is a bit of a preview on the presentation so if you’re at OMS this week, make sure you check it out.

In Optimize THIS, I have about 45 minutes (including Q & A) to help attendees learn the principles and best practices of optimizing content and social media participation for better marketing performance.  Most marketers and even consumers face a deluge of information as they look for answers online. Google has morphed itself into an entirely new type of social search engine and the state of flux has many businesses facing new challenges that are difficult to keep up with.

There’s plenty of speculation that businesses like Google that have attracted a huge user base because of their ability to organize and provide useful, relevant information see free or organic information as a problem to the advertising solution. In other words,  SEO is seen as a bug, not a useful way to modify websites so search engines can crawl and index them more effectively to the benefit of all: user, brand, search engine.

Google Dominates search, but should they dominate your online marketing?  What would happen if Google disappeared tomorrow? What if your business disappeared from Google tomorrow? What would that mean to your marketing? What would it mean to your business? There are numerous stories of companies devastated as collateral damage to algorithmic updates.

Google’s market position over-influences SEO practitioners to develop keyword glossaries, create, promote and optimize content solely focused on Google. That’s a reasonable approach, but I for one, am not a big fan of putting all my marketing eggs in one basket. The perceived reward of single stop marketing is also a risk.

Diversification or “Un-Googling” your online marketing isn’t just good for mitigating risk, it’s also a better approach to meeting customer needs, especially when optimization is viewed holistically with the way a business communicates digitally with its customers.

A more customer centric approach to online marketing is the catalyst for integrating content marketing, SEO and Social Media. The icing on the cake of customer centric online marketing diversification is even better organic performance on Google vs. focusing solely on traditional keyword popularity and links.

The road to Social, SEO and Content Marketing integration is through understanding the fundamental shifts in how consumers discover, consume and share information online. Search behaviors are not just inspired by a consumer need, but by paid, owned, earned and share media. The consumer journey online for solutions weaves its way through search and social interactions finding, interacting, reacting, buying and sharing.

Online commerce and content are increasingly a social experience and content is the key to helping companies Attract, Engage and Inspire their target audiences to act: purchase, interact and share with their networks.

What does a customer centric optimize content marketing approach look like? Start by identifying common customer characteristics. Segment that data and develop consumer profiles or personas that describe: Search Keywords, Social Topics, Pain Points, Triggers and Goals. Figure out what information would be most meaningful during the stages of your customer segments’ journey through the buying cycle. Essentially, find out what customers care about and leverage that data in a way that allows you to target your “best” customers as a group.

Translate what you now know about your customers into a content plan that addresses pain points, triggers and consumer goals with brand content optimized for search keywords and social topics. Implement website, blog, social content and engagement marketing to meet your target customers needs with the right context, relevant language and meaningful topics that will inspire them to take action.

Structure your content marketing plan with optimized and socialized channels of distribution. We like the hub and spoke model that can scale to a “constellation” of hub and spokes.

Monitor social channels for community response and engagement with socialized content. Use web analytics to monitor search and user experience impact of your content on engagement, fueling social network growth and of course, inspiring sales.

By formulating a content plan based on consumer segment information needs as they move through the buying cycle, optimization can be more in tune with customer interests than generic keyword popularity. Content is more helpful, usable and likely to be shared socially. For customers prone to use search, you’re visibile. For those that focus on social channels, you’re there too. For those that use both: even better.

There’s a lot more to say on this topic (as I’ve done in Optimize) but you can expect to see plenty of screen shots and some examples in my presentation tomorrow. If your’re ready to get optimized for 2012 and beyond, I hope to see you there.

2/7 OMS – San Diego
Hilton San Diego Bayfront
Optimize This: Integrating Social, SEO & Content
Learn the principles and best practices of optimizing content and social media participation for better marketing performance
11:45 AM–12:30
Room: Sapphire H

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© Online Marketing Blog, 2012. | #Optimize This: Online Marketing Summit 2012 Presentation | http://www.toprankblog.com

Picturesque view of Lake Minnetonka from the TopRank Online Marketing office

Today marks my 4 month anniversary at TopRank Online Marketing and almost 5 years in the online marketing industry.  It has been a goal of mine to learn as much as I possibly can from those who know the industry best.  In this seemingly short amount of time I have received, and continue to receive a top notch education at an unbeatable price.

I would like to share some of my experience to give other marketers interested in breaking into Internet marketing or continuing their online marketing education an idea of what it looks like from one person’s perspective.

The Interview Process

Do Your Homework
Walking into an interview with no base knowledge of who the company is, what they stand for, and how they operate is a huge mistake.  Especially if you are an Internet marketer.  I would recommend reviewing the following information pre-interview:

• Company Website: This should give you a sense of the services they offer and who some of their clients are.
• Management: If you can find information about the management team be sure to do some additional research on them as well to get a sense of their background and accomplishments.
• Content & Social Profiles: At the bare minimum I would recommend looking at the company blog (if they have one), Twitter profile, Facebook page, and Google+ page.
• News & Press Releases: Do a Google search to see if the company has released any exciting news over the past few months.

If you are working with a recruiter be sure to ask as many questions about the companies services, their culture, and preferences as possible.  The recruiter will typically have spoken with contacts at the company and with other interviewees post interview.  This is a great opportunity to gain some inside knowledge before you step in the door.  These are all great ways to educated yourself before walking in the door and will allow you to have an intelligent conversation about the company during your interview.

Demonstrate Value
Depending on what position you are applying for take some time to identify what you believe to be areas of need or improvement for the company.  You should walk in knowing you may not be 100% correct but it will be appreciated that you made the effort.  If applying for a social media position I would take some time to analyze what they are doing currently, what the results appear to be, as well as some recommendations for increased customer engagement.

Spending some additional time to identify what you believe to be their competitors will also be a great source for gather information.  Perhaps you notice a competitors blog or social profile that has a lot of readers or followers.  Try to identify what they are doing and how the company you are interviewing with could do that better.

Asking questions is also a great way to demonstrate value.  If you can think quickly on your feet then this will allow you demonstrate immediate value.  Some questions you might consider asking are:

• What do you believe is your biggest area of need?
• What would you like/need to focus on but don’t have enough time to do?
• What personality traits are you looking for in a candidate?
• What does the typical day look like for this position?
• Are there any other areas of your business that you would like to grow?

Consider Each Interview a Learning Experience
Whether it is your dream job or not I believe that you should walk into each interview hoping to learn as much as you possibly can.  In addition to being a great networking opportunity it can give you a sense of what companies in the industry are looking for in a candidate, industry buzz words, and a chance to learn more from someone else in the industry.

Even If You Didn’t Get the Job, Ask For Feedback
As disappointing as it may be you will not get every job you interview for.  If you receive word that they have decided not to hire you don’t be afraid to ask why.  I recommend sending out a brief and polite email asking for feedback.  Thank the interviewer for the opportunity and ask if they have any recommendations on skills that would make you more attractive to a company like theirs because you are interested in constantly evolving your skill set.

Working for an Internet Marketing Company

There Will Always Be Other People Who Know More Than You
No matter how long you have been in the industry there will be other online marketers who know things that you don’t.  Instead of foolishly refusing to learn from these other influentials I would recommend keeping tabs on what they’re teaching and apply information that you find useful to your own strategy.  There may be tactics that you do not agree with but if anything it will give you a sense of what other respected members of the community are recommending to your potential clients.

Welcome Constructive Criticism
I for one thrive on feedback.  If I don’t know what I am doing wrong or how to fix it how will I get better?  I have a tendency to take some feedback personally because I put so much of myself into my work.  However, I’ve learned that you can’t consider it a personal attack but instead an opportunity to learn more.  Take the feedback that you’ve been given, add it into your process, and work to avoid the same mistakes next time.  Say perhaps that you don’t agree with the feedback provided?  I’ve learned that there is nothing wrong with having an opinion as long as you have data to back it up.  So, until you have that information do not present an argument.  An educated opinion is worth so much more than an emotional response.

The Best Internet Marketers are Passionate About What They Do
In a field like Internet Marketing I think it is essential that you care about your work.  Care not in the sense that you like the paycheck, but that you actually have a interest in what you are doing.  Companies and clients can tell if you are not invested in marketing their product and getting results.  Social media engagement is a full time job.  You must be willing to connect even when it may not be convenient to answer the questions and address concerns of your customers and potential customers.

Adaptability & Process Are Extremely Valuable
In an industry that changes from one day to the next those that are not adaptable will be left behind.  Once you find tactics that work be sure to document them and make them part of your process.  This process will clearly evolve over time but it will help maintain order for yourself and the rest of your team.  If each team member is taking a wildly different approach to online marketing you will not be able to truly measure the success of your efforts or provide a best practice approach.

What Next?
I don’t consider what I do a job.  It is a journey and an education that I am extremely thankful for.  Through my experience I have learned what should be done, as well as what not to do.  I know that I have shared some of my personal experience but I am curious to know what helpful tips other readers in the industry might have.  If you could tell everyone one thing that you’ve learned while working in this industry, what would it be?

Are you interested in working for a company like TopRank Online Marketing?  If you would like the opportunity to work with us we would love to hear from you.  We are currently looking for Account Managers, as well as Search and Social Strategists to join our team.  Our Careers page on our website provides some more detailed information on our current openings.

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© Online Marketing Blog, 2012. | Getting Your Internet Marketing Dream Job: How to Interview & Succeed at a Top Agency | http://www.toprankblog.com

Google+ Optimization or Community Building?

Initially I looked at Google+ the same as other Google social projects like Wave and Orkut. But the more I use Google+ the more I like it. Maybe it’s the network effect because others are using it more too. I often find content and insights shared on G+ that I don’t find elsewhere.

While the addition of Google Search Plus Your World (SPYW) has made a big splash in the digital community, I actually think G+ is far more useful (from a personal perspective) as a social network than it is as an augmentation of search on Google.com. When I put my Marketer’s hat on, of course it doesn’t matter what I think of G+ – the task is to figure out how to optimize opportunities to gain an advantage.

There’s been no shortage of commentary about G+ and SPYW but I think there are a few pros and cons that are worth exploring.

Google+ Pros:

As a social network, there are inherent social engagement benefits of Google+.  The Google+ shares, pluses, comments and overall interaction behaviors necessary to improve Google+ inspired search visibility also benefit social network development and community engagement. Starting with SEO and Google+ seems a little backwards to me compared to leveraging it first as a social network.

Along the lines of optimizing for customers before keywords, what about starting on Google+ with engagement and building a network for the sake of growing a community first? As you grow content and community, then bring in the SEO component – or at least simultaneously.

Google+ can definitely serve as another spoke in a hub and spoke content distribution and social engagement model. While Google+ has been reported to have 90 million users, it’s a far cry from the 800 million on Facebook. That said, Google is doing everything it can to “encourage” mass adoption. As that happens, it can become a very productive channel in an overall content and social media marketing mix.

As for SEO and G+, there’s no reason Google+ optimization best practices and social networking efforts cannot happen simultaneously. G+ has rich social networking opportunities that have value on their own vs. viewing G+ solely for it’s SEO value. Together, they represent true social media optimization opportunity.

Google+ Cons:

Is Google+ participation mandatory? The clear advantages of Google+ presence and activity in search make it impossible for companies that value online visibility not to join in. But that incentive is not the same thing as joining a social network because you know that’s where customers and influentials are. As companies mature in their social media participation, those choices are increasingly based on customers vs. chasing shiny objects, the competition or because everyone is doing it. Joining Google+ for the wrong reasons is a bit of a con to me.

A boost in Google+ is a boost for “Unknown” keywords. The more people that are logged in to Google+ and other Google services, the more that search keywords will be reported as “Unknown” to website owners. I think this is the biggest potential con for Google+ success. Search encryption enables privacy with organic search results but not for PPC search clicks. Is that double standard?

The “unknown” segment of referring keywords for our most popular site is now over 25%. That’s a lot of traffic that we know comes from Google but we don’t know which specific keyword phrase it was. As a result, optimization refinement for better search visibility is a much bigger challenge for those phrases. Additionally, optimizing content for better user experience also suffers.

Of course, we’re an adaptable bunch and we’ll simply find another way to make connections between how customers discover our content and what inspires engagement and conversions.

Can Google create their own weather by incentivizing participation? Will it be enough to create momentum and the network effect that will create “true” value for membership? Yes or no, the incentive is too strong not to join. Now it’s a matter of what can brands do to actually make it meaningful vs. mechanical.

When I posted this question on my Google+ account, here are a few of the replies:

Mike Grinberg  -  Google is using a push strategy with G+. They are pretty much “forcing” people to join by integrating as much as possible with all their other services. As more people join, this will become more than just a “power user’s/geeks/nerds paradise” It is slowly happening already.

Benjamin Wright  -  I like G+ because I can post comments like this, including comments with links, immediately, without CAPTCHAs and without waiting for the blog/post owner’s approval. G+ is able to allow this, I believe, because it bans spammers.

Rohn Jay Miller – Lee, I’ve joined and I check and participate–at least some times. But I’m still using blogs and Twitter far more to keep in touch with communities I’m a part of. What’s the incentive to pay the switching costs? This seems like Google-think again: it’s a technology driven idea that’s cool in the overview, even compelling.

But down here at my user level Google+ is just a “mini-net” that I look at once a day. And that’s me, a full-time social media / content professional. What about my brother in law? This has a long way to go before it’s more compelling than compelled

Ian Lurie  - Google is taking this 1-2 steps further by creating a strong marketing incentive FIRST, and using that to drag us all to their property. But that kinda makes sense given that they already have the audience. Facebook didn’t, so they went about it a different way.

I DO think Google can create their own weather. Their huge advantage is their audience. It’s easy to forget, but they own the two most-used search engines on the planet. If they don’t get plowed under for anti-competitive practices they’ll likely win through brute force.

How have you approached Google+ personally or for your business?

Are you optimizing or building community? Are you doing both at the same time? How are you incorporating Google+ with the rest of your online marketing mix?

Be sure to check out TopRank’s Google+ account here.

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© Online Marketing Blog, 2012. | Google+ Optimization vs. Community Building: Pros & Cons of Google SPYW | http://www.toprankblog.com

The 2012 Community Manager Report

Community Manager is an essential, yet still uncharted territory for many companies that are expanding their presence on the social web.  What should you know about the current state of this position?

• 67% of Community Managers work for a brand
• The most popular city for Community Managers is New York
• 65% of Community Managers are Female

Be sure to check out the rest of this report presented by Social Fresh.

Google & FBI: All Your Social Data Are Belong to Us

For non-geeks, here’s the reference (Zero Wing video)

“Google Privacy Changes: What Do They Mean To You?” Google announced this week that it is rolling out a new, main privacy policy that covers the majority of its products. The company is consolidating over 60 privacy notices into the main privacy policy. User activities across Google web properties from Gmail to YouTube will be used to deliver customized ads. Via WebProNews.

“The FBI Wants to Monitor Social Media” The FBI is looking to develop a web application that can monitor social networks, including Facebook and Twitter, in order to gain better real-time intelligence about current or potential future security threats or situations. As with the Google combined service data collection, many people are thinking, “Weren’t they already doing this?” Via Mashable.

“McDonald’s Twitter Campaign Goes Horribly Wrong #McDStories” From McDonald’s PR: While #meetthefarmers was used for the majority of the day and successful in raising awareness of the Supplier Stories campaign, #mcdstories did not go as planned. We quickly pulled #mcdstories and it was promoted for less than two hours. Via Business Insider.

“Twitter Now Able To Censor Tweets, If Required By Law, On A Country-By-Country Basis” From Twitter: Starting today, we give ourselves the ability to reactively withhold content from users in a specific country — while keeping it up in the rest of the world. Danny Sullivan compares Twitter’s approach towards censorship to Google, which you might find interesting. Via Marketing Land.

The Online Marketplace is Competitive: Tips to Help You Meet the Challenge:

“The Top 51 stats for Generation Y marketers” How can marketers tap into this gadget-savvy, brand-aware demographic? The following statistics, taken from four recent reports listed below, provide an insight into the complex world of 13-24 year-olds. Via The Next Web.

“5 marketing Tips for Putting Customers First” The digital world of today offers many choices to customers, which means that marketing professionals have a tough job ahead of them.  We must not only ensure that our messaging is on target, but also work with our internal team to make sure that our promises can be delivered.  Via i Media Connection.

“10 Essential YouTube Tips and Tricks”  YouTube is currently getting over 3 billion views each day.  This article provides some great tips for getting more out of your YouTube experience including, improved search and better viewing options.  Via Mashable.

“10 Ways to Impress Your Industry’s Influencers” Often times your press releases are in the hands of influencers within the industry.  This article provides some great tips on identifying who these people are, buttering them up, and following their lead.  Via Ragan.

The TopRank Team Knows News

Brian Larson – “MarketingSherpa Research Shows the Avg B2B Deal on the Decline”
We know that B2B sales cycles are longer. The rebuttal from B2B’s has always been ‘the size of our sales are far greater’.  What if that changed? With B2B deal sizes diminishing, do B2B’s need to focus on increasing sales volume or developing new ways to demonstrate value and win back larger sales? Or both? The answers to these questions are sure to influence online marketing strategies.  Via Marketing Sherpa.

Ken Horst – “Social media for the complex sale: Where should you start?”
While most B2B companies are heavily invested in their social channels today; many are finding that for at least Facebook and Twitter, these may not be the best channels for companies with a longer sales cycle.  The good news is that in this post, the author lists 10 other social media outlets that B2B marketers could use to help prime the pump for those longer sales cycle products and services. Via SmartBlog.

Emily Conley – “Google Announces Privacy Changes Across Products; Users Can’t Opt Out”
Google released an announcement on Jan. 24th stating that the company plans to follow users’ activities across the majority of its sites, including YouTube, Gmail and Google search. With no opt-out option, as of March 1st all logged in Google users will be sharing data that will enable Google to create more complete user portraits.  The change opens new debate around privacy and competitive practices.  Via Washington Post.

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© Online Marketing Blog, 2012. | Online Marketing News: Women Dominate Community Management, Google Privacy, FBI Social, Twitter Censorship, McD Hashtag Gone Wrong | http://www.toprankblog.com

Making the time to execute on a social media strategy can rattle even the most experienced marketers.  Unlike traditional marketing, social media marketing can present many different challenges and distractions.  According to a study by eMarketer 73% of marketers say finding the time to create content as their biggest marketing challenge.

I recently ran a poll of @TopRank Twitter followers to get a sense of how they spend their time online.  I asked “If you had only 20 minutes a day to spend on social media what would you focus on?”  Some of the answers we received were:

• @henryroominates – “I would try to connect with powerful Twitter users and Tweet content from my blog.”
• @SebastianX – “I’d read my Twitter Followanyday List.”
• @Paco_Belle – “Look at 2-3 Twitter lists, couple circles on G+, scroll Facebook timeline & look through my RSS feeds for new things.”
• @Paramountbuzz – “Engaging others…doing it now.”
• @GreenDolphin_ – “My RSS feed, Twitter, Pinterest, and Facebook.”

If you are involved with implementing social media marketing, you know that 20 minutes a day just won’t cut it.  On top of implementing social media tactics, there’s also the task fo staying current. Lee’s post “11 Ways to Get Smarter & Stay Current in a World of Social Information Overload“ outlined how much time can be involved using social tools to collect, filter and curate social media marketing knowledge.

Avoiding Shiny Object Pitfalls

Reuters estimates that the average worker loses 2.1 hours of productivity every day to interruptions and distractions.  To avoid wasting time begin by prioritizing your week.  While it’s true that unexpected issues can come up plan for the best and the worst.  If you have 3 hours per day on average to complete tasks related to social media strategy what will you get accomplished in those 3 hours?  If you were only to have 1.5 hours per day what would you want to get accomplished?  Proper planning will lead to improved productivity and efficiency.  Also, take some time to determine what your top distractions are and eliminate them.

Optimize for Productivity

Focus on what will have the largest impact on your productivity. Determining what time of day you are most productive, and which activities are most significant will help you to stay on track.  Are you an early riser, night owl, or somewhere in between?  Creating a daily schedule and routine can significantly improve your productivity.  You will also want to keep in mind statistical data which points to the best times of day and days of the week for engaging in social media activity.  A recent infographic by KISSmetrics on “The Science of Social Timing” provides valuable insight into the best times of day to share or engage on sites like Facebook and Twitter.  Some of the findings include:

Twitter

• 5pm – best time to Tweet for re-tweets
• 1-4 per hour – most effective frequency of Tweets
• Midweek & Weekends – best days to Tweet
• Noon & 6pm – best time to Tweet for increase Click Through Rates

Facebook

• Saturday- best day to share on Facebook
• Noon- most effective time to share on Facebook
• .5 per day – best sharing frequency

Tips for an Optimized Focus

Now lets talk about some no brainer “don’ts” that the many of us “do”.  Let me know if any of these sound familiar to you:

• Your best friend is having problems with their significant other so you keep your phone close, just in case…
• It’s baseball season and your team is playing but you don’t have the day off, thank goodness for internet radio right…
• You have email anxiety which forces you to check email every couple minutes because you never know what you might miss…
• One of your colleagues is obsessed with chatting online and pings you every couple minutes with a question or joke…
• You’re scheduling Tweets, posting on your personal facebook page, and reading Psychology Today all at the same time, because after all you are a master multi-tasker…

I too have often thought that I could do everything at once.  A balancing act acquired from years of having too much to do, and not enough time.  I considered multi-tasking an art form and a higher form of organization than my counterparts who only focused on one thing at a time.  I could not have been more wrong.  In recent years I’ve had to buckle down and force myself to devote all of my attention to one task at a time.  I’ve found that the quality of my work has improved and the level of my stress has decreased significantly.  Some tactics that have worked for me include:

• Closing my email when I’m working on social media tasks
• Close all Internet windows and tabs except for the one I need to work on
• Disabling chat or closing chat windows to avoid distraction
• Pick 15 minutes a day to indulge in activities such as checking personal social media profiles, responding to texts, or chatting with friends.
• Spend 30 minutes to an hour each morning reviewing emails and responding, do the same thing before leaving at the end of the day.
• It is significantly easier to stick to your schedule if you are working ONLY on the tasks you have scheduled in the time allotted.

Tools for Optimizing Your Time

Depending on your available time and social media content strategy, there are many tools that can help you accomplish more with less time.  Below are three different types of tools that social media marketers can use to get the most out of their time:

Curation Tools – good for quickly gathering and automatically sharing content

• Scoop.it
• Storify
• Pearltrees

Social Aggregators & Management Tools –  follow and engage with multiple platforms

• Hootsuite
• Tweetdeck
• Seesmic
• Here’s a list of 22 social media management tools

Social Bookmarking – effective means of organizing and storing social bookmarks

• StumleUpon
• Reddit
• Delicious
• Evernote – not a bookmarking tool exactly but very useful for curating

Next Steps

I’m sure you’ll agree that focus and time management are something that most of us can relate to.  Based on what was covered in this post, consider the following questions and determine what you can do to better focus on the tasks at hand:

• What are your top 3 social media goals and do you have a plan for reaching them?
• How much time can you dedicate each day to using tactics to reach these goals?
• What steps can you take to improve your focus while completing social media activities?
• Which type of tool: curation, aggregator, or social bookmarking can you use to help save time?

If  you are looking for additional tips on Optimizing your SEO, social media, and content strategies be sure to take a look at the new book: “Optimize: How to Attract & Engage More Customers By Integrating SEO, Social Media, and Content Marketing.”

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© Online Marketing Blog, 2012. | Optimize Your Social Media Schedule: 4 Tips for Avoiding the Social Media Time Suck | http://www.toprankblog.com

Photo Credit: Flickr gjkooijman

Lady Gaga is the definition of an influencer offline and online; her music, fashion sense, and passion for social causes have spread around the world in only a few short years.  Love her, like her or hate her, you know who she is and you’ve probably heard more than one of her songs.

When searching for a way to improve your online PR strategy or increase your social reach, who better to learn from than one of the most influential celebrities in the world and on the web?

Social Media is Going Gaga

• Lady Gaga Facebook Fan Page Followers – 46,608,220
• @LadyGaga Twitter Followers – 18,198,577
• Lady Gaga Google+ Followers – 20,852 (only 4 days after signing up)

#1 – “The Fame” is Only Half the Battle

Photos from @charliesheen & @ladygaga

Social influence involves much more than a popularity contest.  Actual influence is composed of the ability to influence opinions, outcomes, and actions. While other celebrities like Charlie Sheen are popular on sites such as Twitter, his social popularity didn’t help him get his job back on Two and Half Men or sell out his nationwide “comedy” tour.  You may notice in the photos above that Charlie Sheen’s profile still reads “unemployed winner”.  Looks like he could do with a little less popularity, and a lot more influence.

#2 – A “Poker Face” is Bad For Business

Photo from Lady Gaga's Facebook Fan Page

If you are responsible for online PR for your company, or are interested in promoting yourself on the web, it is essential that you are as transparent as possible.  While it may be tempting to stretch the truth in a crisis, honesty is key.  Transparency and messaging are also important to give your audience a sense of who your brand is and what you stand for in ways that will inspire your community to engage and take action.  Understanding why people buy is essential when marketing a product or individual.  People become fans and buyers when they can relate to or form a connection with the spokesperson or can apply meaning to what they stand for.

#3 – “Little Monsters” Receive Recognition

Photo from Lady Gaga's Official Google+ Profile

If there is one thing that cannot be debated about Lady Gaga it is her adoration for her fans.  Her music has influenced millions of people, but she is quick to thank her audience for influencing her life.  In fact a Tweet that I saw just the other day on her Twitter profile said:

“Can’t believe I have 18,000,000 TwitterMonsters, really rad, was just a few years ago I had barely any.”

Even a small comment like this shows her appreciation for the fans that helped her get to where she is today.  A good PR professional should always remember to give thanks where thanks is due.

#4 – Playing More Than Just A “Love Game”

Photo from www.ladygaga.com

A Press Release last year from gaming giant Zynga announced their partnership with Lady Gaga to promote her new album.  When fans visited a unique farm called GagaVille in the popular game FarmVille they were given exclusive access to new tracks and unreleased songs from her upcoming album.  This was a win win situation for both Zynga and Gaga.  The promotion increased Zynga’s gaming popularity, and sold gaming cards that included additional promotional activities such as winning a day on the set with Gaga.

What Would Gaga Do?

Let’s face it, not every client will experience the popularity and influence of Lady Gaga.  However, there are many practical applications that can be gleamed from what we’ve learned about the pop music mogul’s online and social media presence.  I urge you to take some time and ask yourself the following questions about your brand.  While we may not all be a target of the “Paparazzi”, there are steps we can take to improve our social influence and make more “Money Honey”.

Influence vs. Popularity

• Is your brand popular, influential, or both?
• Do you have a plan in place to improve influence and grow your online community?

Honesty & Transparency

• What causes do your customers care about?
• What is something personal that could be shared to further connect your online customers and those who influence them?

Showing Gratitude

• Who helped your organization get where it is today?
• Is there a public opportunity to thank them for their contribution?

Additional Opportunities

• What are some partnerships or promotions that you can form on behalf of your brand?
• How much is this type of media exposure worth to you?

If you are looking for additional tips and tactics for Public Relations or improving your social influence be sure to check out the additional posts below:

• Importance of Social Media & SEO for Public Relations
• 5 Tips on Creating Video Content for Public Relations
• Boost Your Digital PR & Marketing Skills with Social Media Optimization

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© Online Marketing Blog, 2012. | 4 Things Lady Gaga Can Teach Us About Social Media PR & Online Influence | http://www.toprankblog.com

As this new social platform continues to evolve it may be difficult to keep up with the latest trends, changes, and tactics for creating an optimized and influential Google+ profile for you and your business.  With recent events and the release of Chris Brogan’s new book “Google+ for Business: How Google’s Social Network Changes Everything” Lee and I thought it seemed a good time to compile some helpful tips of our own and some from Chris’s new book to help professionals take some of the fear and uncertainty out of using Google+.

Author Information in Search Results

I’m sure over the last couple of months you’ve noticed author information included in Google search results.  This feature displays a photo of the author as well as an opportunity to add them to your Google+ circles.  Getting Author information to appear in the search results next to content that you create can be accomplished a few ways.

Google suggests adding your name and your email address to each article or blog post and then verifying that same email address within your Google+ profile.  The other option is a good old fashioned link exchange between the content you create and your Google+ profile. Add a Google Profile button to your site or manually add the link using: <a href=”[profile_url]?rel=author”>Google</a> and replace the [profile_url] with the long id in your Google+ profile web address. Then make sure you link to the sites that you contribute to from your Google+ Profile in the area called “Contribute to”. Once you do that, there’s a form you need to fill out.

Google Plus for Search

Many SEO professionals and Marketers were up in arms after last weeks release of Google+ search functionality.  It appears that Google is favoring it’s own content over others.  Google does include information from some networks such as Quora or Flickr, but at this point is excluding popular social networking sites like Facebook and Twitter.  What does this mean for marketers?

Take full advantage of these changes and post useufl information on your Google+ profile or company page that are relevant to your business and the business problems of your customers. Engage with others and be useful and interesting so that as many other relevant users of Google+ add you to their circles as possible. The larger your network on Google+, the more likely your content will appear prominently in their search results.

“Where Google+ Fits in the Business Ecosystem”

Outside of the obvious need to have a presence in Google+ for search visibility, there are other good reasons for professionals to leverage the social network. In his book, Chris Brogan expresses that how a company uses Google+ for business is up to them, and that there are many opportunities to consider when building a Google+ strategy.  The suggestions in the book are pretty much best practices for any kind of social network involvement and with all the attention being paid to Google+ the past few months it’s a good time to review. Some of the ways you may want to consider using Google+ for your business or professional online presence include:

• Collaboration
• Learning
• Discovery
• Community Building
• Contests & Promotions
• Customer Service
• Engagement
• Listening
• Referrals
• Sharing

“The Most Important Part of Your Profile: The Introduction”

Building out your Google+ profile is essential for how people perceive your brand. Google+ for Business puts special emphasis on creating a stellar introduction for Google+ profiles.  The introduction field in you Google+ profile should include:

• Professional Experience:  give your potential customers an idea of what it might look like to work with them.
• Personal Information: this will inform prospects what matters most to you outside of business.
• Linking: do not stuff your profile with links but be sure to link to outside resources where appropriate.

“Posting to Build Connections”

If part of your marketing strategy is to connect with interesting or influential people, Google+ this is a good way to inspire creativity in your own content.  Some helpful tips for creating content to drive connections would include:

• Source information from websites that are not always sources.  Posting interesting information from a more obscure sight is likely to catch the attention of new followers.
• Original content that takes a different stance from the majority of users is likely to get you some attention.
• Curiosity drives traffic, share some interesting knowledge that you have about something you care about such as music or film.

There is a wealth of information being created each day on optimizing, creating content, and socializing using Google+.  Over the next few months Google will only continue to roll out changes to their Google+ platform and either by incentive or usefulness, Google+ will grow.

What are your most pressing questions about Google+? Has your business created a page yet? How are you getting your staff on board with Google+ profiles or are you focusing more on your brand page?

Be sure to connect with TopRank Online Marketing on Google+ here.

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© Online Marketing Blog, 2012. | Google+ for Business: 5 Things Marketing Professionals Should Know About Google+ | http://www.toprankblog.com

Curation is essential for sorting through the mass of data published online and with the closer integration of social media and search, each of us is becoming a mini-search engine for the benefit of our networks and for sites like Google and Facebook. Essentially, Google, Bing and even Facebook are just elaborate and massive content curators. The question is, how can we as marketers take advantage of mass curation and crowdsourcing for the benefit of our own online marketing?

One answer is to become a great content curator. Plenty of business websites and blogs are making lists this time of year, reflecting on the past 12 months as well as predicting what 2012 has in store. There’s something about seeing a sorted collection of useful information that motivates people to read and socially share. A well-sourced and thoughtfully-written list can evoke a strong emotion that inspires commentary and engagement.

Like them or not, credible, sorted lists and collections of resources are powerful blog content and social media marketing tools. Unfortunately, many marketers are overusing the same old tactics ala “link bait” for a quick hit and not looking at the longer term benefits or impact. Through trial and error, we’ve made the same mistakes but with good web and social media analysis, we’ve been able to make some great improvements.

Who doesn’t want to increase traffic and engagement in their blog and social media marketing programs? I thought so. Here are three types of curated lists and resource collections bloggers can use to efficiently create useful content that attracts, engages and inspires their readers to action.

Curated Resource Collections

Think of much needed resources in your industry. Are there tips, how-to’s, reports, examples, tools, events, networks, or something else that could be aggregated and made useful? Think about different formats including text, image, video, audio, or something interactive. Use bookmarking to save interesting things as you go vs. trying to create a list in a single effort. I have 20-30 categories of resources I add to every few days. Spread your resource collection effort over time and across your team when researching larger collections. You can also crowdsource them from your own social network.

Here are a few examples of the Resource Collections we’ve published that have attracted tens of thousands of links, visitors and by association, attention to our online marketing agency:

• List of of 100+ Blog & RSS Directories
• 100+ Search Marketing Resources
• 22 Social Media Marketing Management Tools
• 5 Reports on B2B Social Media Marketing & New Media Trends
• Free Tools for Social Media Optimization
• 5 Must Read Reports on Social Media & Public Relations

What exists in your industry that’s highly valued but not easy to find in one place? Bring those things together in a list. Also, think about what you can do to creatively involve your community with the sorting of the list. What can you do visually to make your collection stand out?

Curated Lists of People or Blogs 

While you’ve seen many lists of the most popular individuals for a particular category (especially in the social media realm) on just about every blog online, they fact that many of them are arbitrary or playing industry celebrity favorites means there’s tremendous opportunity to do something unique and more interesting.

We’ve been active creating lists of people to recognize their contribution as well as crowdsourcing content from individuals into lists of tips for many of the 8 years this blog has been publishing online. Some of the more popular examples in terms of search traffic and links include:

• 2010, 2011 Women Who Rock Social Media
• What are the best UK Online Marketing Blogs?
• 10 Most Subscribed Search Marketing Blogs
• BIGLIST of SEO Blogs

Some of these lists are a one time effort, but some of them are annual, such as the Women Who Rock Social Media list. Qualitative lists inspire those included to help promote and with a collective effort more exposure to the list brings more attention to each individual. The key is for the list to be relevant, well sourced and written.

Crowdsourced Lists of Tips and Insights from Industry Experts

Another way to include disparate, useful resources into one collection is through crowdsourcing. By that I mean asking a group of subject matter experts the same question or similar questions and curating the results into one, topically specific (and keyword optimized) list.  You could also make sure that when you interview industry experts, that some of the questions are the same same for all interviewees. Then you can re-purpose the different answers to single questions as a meeting of the minds post that brings together different, well-respected thought leadership in a single topic.

Here are a few examples of tapping a network of awesome people I’ve come to know for insight into topics that are consistent with our editorial plan:

• Must Read Social Media Marketing Tips from 25 Social Media Experts
• Social Media Strategy – A Definitive Guide from 44 Social Media Experts
• 10 Thought Leaders Share Their Definitions of Content Curation

When asking well known and influential people to contribute, be respectful of their time and make it easy to contribute. Don’t ask for them to write War and Peace. Ask one simple question via email and offer to capture it verbally over the phone/Skype if that works better. When you publish the curated collection of tips, be sure to give participants an individual (as in personalized/unique) heads up that the list is published as well as to thank them for their participation. Recognition is important to everyone, whether they’re well-known or just starting out.

Surely there are unrecognized people or resources in your industry. What or whom could you recognize in an original and thoughtful way that aligns well with your own unique selling proposition and key message? If your business sells Kindle Fire Cases, then couldn’t you curate a list of Kindle resources? Clever reasons to use a Kindle case? Book suggestions from Authors? Game, App or Movie reviews? Use a metaphor in your list title that includes target SEO keywords: Authors on Fire: Kindle Style, One the Case with Kindle Apps. They’re not a direct match, but that’s the art and science of SEO copywriting – a topic for another post.

Tips on Sourcing, Promoting, and Repurposing Curated Lists

As with any marketing endeavor, think about the purpose and intended outcome of your list first. What search keywords and social topics represent interests, needs, and goals of the influencers and end customers that you’d like to connect with? Pick a topic and stick to it.

Sourcing. As you understand your community, what are the unmet needs in information that you could satisfy? What unrecognized individuals or companies with powerful networks could be resources for, or included in the list? How will it fit in and complement your content marketing and social media strategy? Incidentally, I have an entire book dedicated to this topic coming out in March.

Creation. Put qualitative effort into creating your collection or list. Make it special, useful, and unique. Make it snarky or funny and by all means, make it shareable! Gimmicks are not nearly as important as quality and relevance to the community you’ll be promoting to. That said, you do need to think of what will make your collection promotable. Great content isn’t great until it’s consumed and shared.

Repurposing. Lists of things like people, books, reports, quotes, or just about anything can be repurposed as a PowerPoint on SlideShare or made into a video with bumper messages, narration, and music to be promoted on YouTube. If you’re smart about sourcing and making the collection promotable, then don’t just do it once. Plan on making the list annually, quarterly, or monthly.

Understand that with collections and lists, people and companies have an inherent desire to be included and recognized. At the same time, lists are exclusionary, so offer your readers an opportunity to add to the list you’ve created. Encourage them to participate and think about the group social needs, not just your own. A qualitative approach that focuses first on relevance of a collection to the community you’re promoting to will result in much better reach and engagement for you.

By the way, if you like this post, then you’re going to LOVE this book: Optimize. Published by Wiley, it will come out mid-March this year and is full of ideas, tips and insights.

A distant version of this article originally appeared on my Social Media Smarts column for ClickZ.

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© Online Marketing Blog, 2012. | Social Media & Blogging Listmania with Curated Resources & Lists | http://www.toprankblog.com

Search, plus Your World

The big news this week centers around the changes that Google has rolled out related to Google+ integration with search, which as the tech press buzzing.  Google is aiming to bring users additional search functionality that is incorporated with their Google+ profiles.   The official Google blog states that “you should be able to find your own stuff on the web, the people you know and things they’ve shared with you, as well as the people you don’t know but might want to… all from one search box.” Industry observers are saying it’s too much Google+, all the time.

Regardless, it’s a new dimension on the face of search and that spells opportunity (for those optimists among us) to Optimize. Here are a few tips on Google+ optimization. Be sure to add TopRank to your Google+ circles!

It’s an Oh So Social Web

“Facebook projected to hit 1 billion active users by August”  There are about 6.9 billion people currently living in the world, and Facebook is projected to capture close to 14% of that number by the end of this summer. According to a new study, the Facebook user count will hit 1 billion by the month of August. Via Digital Trends.

“Anywhere in the world, foursquare Explore can find you something interesting (now on your computer!)”  How do you search for personalized recommendations in the real world? This is a huge and difficult problem. Most real-world searches are one-size fits all. The new web version of Explore is powered by 1,500,000,000 check-ins, tens of millions of Tips, and over half million Lists. Explore is powered by check-ins and foursquare Tips, it’s not just personalized, it’s specific. Via Foursquare.

“Some Advertisers Are Paying Up To $10 Per Follow On Twitter” Marketers spent an estimated $100- to $150-million on Twitter advertising to reach its 100 million users last year, compared with forecasts of nearly $4-billion for Facebook and its 800 million users. So far, Twitter’s advertisers have been prepared to pay $1 to $4 for each new follower through “promoted accounts”, though some – such as car makers – are bidding more than $10. Via Financial Times.

“YouTube accounts for 25% of visits to social sites in December” Market research analyst James Murray shares that there were record levels of Internet traffic at Christmas, with 2.18 billion visits going to online retailers in December.  Murry also shares that the right blend of traffic from social media, affiliates, and other sources is essential.  But, that it is more important than ever for marketers to optimize both paid and organic campaigns.  Via Econsultancy.

“71% More Likely to Purchase Based on Social Media Referrals [INFOGRAPHIC]”  Consumers are currently connecting, rating, discussing, and consumer more product information and review then ever before.  The infographic in this article illustrates the importance of ecommerce inbound marketing.  Via Hubspot.

We’re With the Brand – Tips

“5 Tips for Making Your Brand More Social”   As social media only continues to increase in value companies cannot afford to shamelessly self promote or opt out from the conversation all together.  Requests are being made that companies respond in real time, across multiple channels. Via Social Media Examiner.

“How to Build Recognition for Your Unkown Brand” In the marketing and advertising world the word “frequency” refers to the number of times a consumer must see or an ad before they purchase the product.  According to this article frequency works because it is all about building trust.  As consumers we tend to be weary of anything new.  However, if we are shown a product or brand repeatedly we begin trust what that company has to offer. Via Wall Street Journal.

TopRank(ing) News From Our Team

Emily Conley – “Real-Life Examples of How Google’s “Search Plus” Pushes Google+ Over Relevancy”
Google’s recent implementation of the “Search Plus Your World” feature has everybody talking about whether the new feature benefits Google users, or just the company.  This article dives into the initial impact of the change through a user perspective.  The “Search Plus” feature has huge implications in terms of search and social…this is only the beginning of what is sure to be a long debate!  Via Search Engine Land.

Ken Horst – “Pinterest: 13 Tips and Tricks for Cutting Edge Users”
As we’ve seen in previous weeks, Pinterest traffic and interest is growing like crazy, recently breaking into the top ten social media websites.  In addition to the 13 tips in this post, I’ve also found it useful to create pin boards of images from my blog or web site.   Each image is a link back top the originating web property and if the images are cool, users can also see some nice referring traffic as well.  Via Mashable.

Alexis Hall – “SoLoMo Revolution Picks Up Where Hyperlocal Search Left Off”
I thought this post on Social Local Mobile Search or the “SoLoMo Revolution” was interesting. It discusses how  companies like Shopkick have been successful using new mobile technology to offer shoppers a highly personalized experience.  Via Mashable.

Discussion: What do you think about the new Google+ integration with search? Do you think it’s too much?  What about $10 per Twitter user? Or $1? Do you think Foursquare can compete as a local search engine? We’d love your feedback on these stories and feel free to suggest other top stories we missed.

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© Online Marketing Blog, 2012. | Online Marketing News: Google+ Search, $10 per Twitter Follower, Facebook 1 Billion Users, Foursquare Search Engine, Social ROI: No, Really! | http://www.toprankblog.com

Is your social media strategy sending your customers mixed signals?

As a B2B organization with a focus on technology, you may believe that you are facing additional obstacles that your B2C counterparts are not.

Many of you have tried to implement social media in the past without much success.  However, you may still believe that B2C companies have it easier because they have a direct line to their consumers.  The good news is, you do too!  In fact, 58% of IT buyers use social media to make tech buying decisions.

Getting in front of the proper decision makers and influencers when selling SaaS, IT, or any other technology is not as hard as you may think.  It is imperative that you follow a series of social media best practices directed at finding, engaging, and motivating your social network to take action.

Developing Social Media Personas

The first rule of social media for technology companies is to know your customers.  How can you connect with your customers if you don’t know who they are?  Well developed personas will help you answer a variety of questions about your customers including:

• Where they spend time online
• How they interact on social chanels
• What type of information they share most frequently
• What motivates them to interact, buy and refer

Establish A Voice & Stick With It

The growing pains associated with implementing a social media strategy often include finding a defined voice and direction for your brand.  While you may be working with an internal or outsourced team to execute your social media strategy, you must find consistency.  A good first step is to sit down with your team and discuss your company mission, goals, offering, and pain points of your customers to determine how information should be presented.  Then take some time to research your top 5 competitors and see what type of interaction and success they are having with their campaigns.

Confusing Content Kills Network Growth

While there is nothing wrong with providing a variety of information on your business profiles it is key that you remain consistent.  If you are targeting CFO’s responsible for technology purchases at large organizations, it is important that the content provided is helpful, informational, and aimed at solving their business problems.  It can get tricky when you are targeting multiple decision makers and influencers like the buying groups often associated with B2B purchases, so be mindful of exactly who your audience is and what type of content and context will have the desired impact.

Facts Tell & Stories Sell

When selling a complex solution or service, sharing stories about customers that you have helped can be of enormous value.  It’s true that your typical CFO or purchasing manager will be very mindful of the ROI associated with purchasing your product. But do not underestimate the power of a well written client case study or testimonial.  A client story will add validity to your message, which is of enormous value when marketing via social media.  Keep in mind that you are asking for an investment, and in order to gain the trust of that customer you may need to provide additional information that builds trust.

If you have a more traditional marketing background try to remember that many of the same basic marketing principles apply to social media marketing.  It is extremely valuable to  research your customers, find consistency in branding, create cohesive content, and share meaningful customer stories.

If you are just beginning to develop an online marketing strategy or are a social media networking professional I would recommend running a social media audit of your existing social media marketing program and incorporating the tactics included in this post.  Not sure where to start?  You can always contact the team at TopRank for additional information on what is involved and where to begin.

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© Online Marketing Blog, 2012. | Technology Marketing: Is Your B2B Social Media Strategy Sending Mixed Signals? | http://www.toprankblog.com

I was talking with a small business owner recently who was lamenting not updating his website and also that his competition was showing up “all over the place” online.  The nature of his product requires some education and an effort to dispell common mis-perceptions. The rapid advancements in technology of his particular product category are not very well known amongst his target consumer market. But there’s a substantial amount of search volume and interest in the solutions his product provides.  He’s also a small business with limited time and budget.

To me, this was a classic opportunity for the power of persuasion through storytelling.

My tip for him was to start a blog that answered the most common questions prospects and customers ask. And to do so in a compelling way that his competitors were not:  with video, images and text. Each new blog post would be another potential entry point to his website via Google and social networks where people share links. With 1 post a week, he’d have 52 more pages and videos on his website in a year, each offering interesting, useful content that could position himself above competitors. Along the way, he’d be able to gather insight from web analytics, social shares, comments and interactions with the blog posts to refine message effectiveness.

A few key questions to start with his blog content plan:

• Why do current customers buy your product? This can come from sales people and/or the business owner.
• What are the mis-perceptions & objections? Document the things that are education opportunities.
• What type of information helps them change perception?  What are the tipping points from skepticism to confidence? Is it demonstration, 3rd party data, credibility of the company, word of mouth?
• Where do prospects look for information on this solution? Talk to sales people, look at website stats and any logged information about lead sources.

By answering these fundamental questions, this small business owner can create a blog content plan that specifically addresses the questions, concerns and triggers that will influence prospects to trust, buy and refer.  Understanding the key features of the product most relevant to the target customer as well as prospect tendencies towards finding a solution of this type can literally translate into topics for him to write or talk about on the blog.

Those topics can be run through Google AdWords Keyword Tool to identify the keyword phrases that people are searching for most often. Relevant search phrases can inspire blog post and YouTube video titles, categories, descriptions and tags.

Some basic next steps might include:

• Set up a WordPress Blog, template and hosting (Genesis, StudioPress & Synthesis make this a no-brainer). Plan to write one blog post or publish/upload 1 video per week (2-3 minutes) that answers a key question prospects and customers ask.  The video can be captured using an iPhone  or other smartphone and iMovie can be used for editing. If you’re on PC, you can use Windows Movie Maker to edit the video.  For people not comfortable just talking to a camera, have an employee ask the question(s) and answer them while being captured on video.
• Create a YouTube Channel and start connecting with other channels and video publishers on relevant topics, 5-10 min a day. After uploading a video, embed on the blog, and share on existing social channels like Twitter and Facebook as well as through email to existing customers or opt-in prospect list. Ashley posted some great examples of SMB Twitter promotion yesterday. When embedding the video on the blog, write a description of what is talked about in the video so search engines can make it easy for people to find.

The initial focus for a basic video and photo blog should be on getting used to the habit of creating useful content on a regular basis.  I know many readers might be thinking that more substantial SEO and social media tactics should be setup as well, but without good content, social networking and optimization won’t work to convert prospects to customers anyway.  Time is usually limited for small businesses, so getting a small base of content built is a great starting point.

Creating a cycle of listening for questions, answering them through content and refinement can go a very long way for small business content marketing. Once things are setup, 20-30 minutes per day can be spent interacting with blog comments and social networks. Establishing a feedback loop means you’ll always have ideas to blog or talk about. It also means you’re connecting with real people, interacting with them and providing something of value that they can share and act on.

In time other promotion channels can be added starting with Facebook, Twitter and Google+ as well as SEO best practices with more specific keyword research and link building. If the initial customer research identifies Twitter as a substantial opportunity, a Twitter Marketing strategy might be involved at the same time the blog and YouTube channel are created. The reason I’m keeping these suggestions simple and basic is that I know how much small business owners can get overwhelmed. As needs grow, outside online marketing consultants or training can always be used to speed things up.

What else? An email newsletter that re-purposes blog content and the Q/A that happens on Facebook, the blog and Twitter can be delivered to existing customers. Viewing every channel of participation as an opportunity to interact and share will help grow networks, trust and credibility as the “go to source” for the product category being promoted. It’s important to create value, but also to not lose sight that this is business. Don’t be afraid to suggest solutions or promote offers. Just do so in a relevant way.

Finally, make sure web analytics (Google Analytics is free) and basic social media monitoring (Trackur starts at $18/mo, search.twitter.com is free) are set up to assess how people are finding and interacting with blog content. Watch for trends in network growth like fans, friends and followers but especially with quality of interaction through comments, likes, shares and the effect on blog/website traffic that drives inquiries and sales.

For a lot of small business owners not used to online marketing, SEO or social media, these suggestions might be out of their comfort zone. But with the way consumer behaviors are changing and increased competition, getting out of the comfort zone and into a place where direct customer interactions drive content and inspire business outcomes is an essential investment.

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© Online Marketing Blog, 2012. | Social Media Helps Small Business Boost Sales, Keep Customers | http://www.toprankblog.com

If you are a B2C company, interaction on a social platform like Twitter can increase engagement and even sales if executed properly.  Small businesses like Tender boutique in Birmingham, Michigan have promoted special offers on Twitter and sold out in just a few days.

Social interaction via platforms like Twitter allow companies to gain a true understanding of their prospect base and serve as a real-time source of market research.

Customer engagement is a key benefit of executing a B2C Twitter marketing strategy. A recent survey by Chadwick Martin Bailey found 67% of Twitter users are more likely to buy from or recommend a brand they follow.  Twitter is also a great resource for crowdsourcing new ideas, getting feedback on current products or campaigns, and figuring out what it is that your customers really want.

Still not convinced that Twitter has potential for impacting your business?  The four examples included below provide insight into how other B2C businesses both small and large have used Twitter to attract and engage new customers.

San Francisco’s Creme Brulee Man

Photo from @cremebruleecart

Curtis Kimball began selling crème brûlée from a food cart in the Mission District of San Francisco in 2009.  At the time, the  crème brûlée cart was not licensed, so his only way of communicating with potential customers was through the use of social networking sites like Facebook and Twitter.  After only a few years, The Creme Brulee Man has over 20,000 followers on Twitter alone.  Curtis still uses his Twitter account as a means of letting consumers know where he will be on a daily basis.  What started as a small meager cart has now become thriving catering and food cart business in the heart of San Francisco, largely due to one man’s innovative use of Twitter.

JetBlue Tackles Issues via Twitter

Photo from @JetBlue

JetBlue Airways has taken a customer focused approach to Twitter since first signing up in 2007.  The airline company is focused on solving customer issues, providing flight information for concerned passengers, and receiving feedback.  The flow of communication almost reminds you of talking to an actual employee at the ticket counter.  JetBlue will do everything from looking up your flight number, to providing refunds or credits via the communication on their Twitter account.  With over 1.6 million followers JetBlue is keeping customers happy and encouraging interaction.

Frozen Yogurt with a Twist

Photo from @tastidlite

Tennessee based frozen yogurt company Tasti D-Lite has been in business since 1987.  Recently, the frozen yogurt company has taken social innovation to a new level.  In addition to an active blog and social networks the company has created a loyalty program that is linked to customers’ social profiles.  A swipe of the card in-store can create a check-in, Tweet and Facebook status update. A recent article in Entrepreneur magazine said that Tasti-D-Lite has found 1 in 5 TastiRewards members are generating connections to at least one social network, and 18% of those are generating automatic check-ins on foursquare.

Sharpie Attracts a Younger Generation

Photo from @sharpie

Sharpie recently ran a campaign to attract teenagers via their Twitter network.  The campaign was aimed at self expression through creativity using the product.  Through a combination of promoted Twitter accounts and a tweet campaign targeted at users with interests in music and writing, Sharpie was able to increase their follower base 600%.  Users also began using the hashtag #Sharpie which reflected positive brand association with conversations about creativity.

These four B2C companies are only a fraction of the consumer focused businesses online who are seeing an impact on customer acquisition and engagement through the use of social media sites like Twitter.  As you can see there is a common theme of:  listening to the customers, providing information customers need, and rewarding customers for their loyalty.

What B2C companies do you think have done a good job of engaging their followers?  Which companies do you follow?  Are you following @toprank on Twitter? You should!

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© Online Marketing Blog, 2012. | 4 B2C Examples of How Companies are Using Twitter to Attract & Engage Customers | http://www.toprankblog.com

21 Social Media Marketing Trends for 2012

Curious to find out what 2012 could have in store for online marketers?  This presentation from DreamGrow shares 21 predictions on what 2012 could look like.

Highlights include:

• Social CRM making inroads
• Social media influencing more sales
• Social commerce on mobile devices

Facebook IPO and Most Popular Social Sites:

Social Media: Disasters

“Ocean Marketing vs. Penny Arcade: Paul Christoforo PR Disaster Goes Viral” Documented via email and enacted on numerous YouTube videos, this might be one of the most reprehensible exchanges in the history of customer service. A PR/Marketing contractor representing N-Control, a maker of modified game controllers for hardcore gamers and disabled people has been accused of insulting a customer, plagiarism, extorting a past client and shady SEO practices. Could it get any worse? Yeah. Domestic abuse.  Via International Business Times.

“Social media, rumors might have fed melee at MOA”  On Sunday December 25th it was rumored that rappers Lil Wayne and Drake were going to be making an appearance at Mall of America in Bloomington, MN.  In the afternoon mayhem broke out involving more than 200 young people, one of the most serious disturbances at the mall in over 15 years with 10 people arrested.  Via StarTribune.

“Top 5 Most Common Networking Mistakes”  Good networking is an art and a science.  While some people may not have an innate networking skill this article points out basic mistakes and how to avoid them.  Via Inc.

Network Growth: Exceeding Expectations

“Pinterest: Crazy Growth Lands it as Top 10 Social Site”  Pintrest has grown 4,000% over the past 6 months marking it as the number 10 social media site.  While most traffic comes from California and Texas, Pinterest also receives unusually high traffic from states like Utah, Alabama, and Tennessee.  Via cNet.

“Instagram Becomes the Largest Mobile Social Network” In the past two months Instagram has added over 2 million new users.  While currently only available on iPhone, Instagram is poised to outpace Foursquare, the largest mobile focused social network available today.  Via Social Fresh.

“Google+ may reach 400 million users by end of 2012”  Google+ is on average adding 625,000 new users per day.  While the numbers are reflecting total users not active users, there is no denying that Google+ is growing.  Via LA Times Blog.

Cashing in on Christmas:

“Final Christmas Push Propels U.S. Online Holiday Spending to $35.3 Billion, Up 15 Percent Versus Last Year”  Spending reflected in this report takes into account the first 56 days of the November – December holiday season.  It is said with certainty that Cyber Monday 2011 ranked as the heaviest spending day of the season for the second year in a row.  Via ComScore.

Battles In the Court & On the Screen

“A Dispute Over Who Owns a Twitter Account Goes to Court” How much is a Twitter follower worth?  In a world where social media influence can mean the difference between a new customer and a fruitless cold call, one company thinks it’s worth a lot.  The question remains, can a company claim ownership of an employee’s social media account, and what does that mean for employee’s posting during work hours?  Via NY Times.

“YouTube Slam Begins Video Clip Battles for Users’ Votes”  Each week YouTube will put user submitted videos head-to-head to battle it out on screen.  Users will be asked to submit a vote for their favorite video.  This contest is designed to keep visitors on YouTube for longer periods of time and deepen their connection to the site.  Via BBC.

Online Marketing News You Can Use = TopRank Team Edition

Ken Horst – “Google Will Change Web Marketing in 2012”
Google has designed a new method for websites to structure data so that its crawler can pull better information. These plans revolve around metadata that will allow Google to access more rich data about a topic.  This may be a wakeup call for marketers and web masters to start looking at the new data and plan for the deployment of the new code in order to improve or maintain rankings.  Via Harvard Business Review.

Emily Conley – “The 22 Best Infographics We Found in 2011”
This is a compilation of some of the best infographics released in the past year.  I thought this was a pretty cool trend feature to reflect on the past year and gear up for 2012!  Via Co.Design.

Alexis Hall – “77 of Top 100 Brands Now Have Google+ Pages”
This article from Marketing Land discusses the fast adoption of Google+ by businesses, since its launch on November 7th.  According to BrightEdge’s December SocialShare report, 77 of the top 100 brands now have Google+ pages. This adoption rate will likely continue to increase in 2012 as big and small businesses begin to leverage Google+.  Via Marketing Land.

Ken Horst – “Will Clever Sense Help Google Become The Perfect Search Engine?”
Google is beefing up its voice search capabilities with the recent purchase of Clever Sense.  Similar to Siri for Apple, Google’s new voice search app will remember things it learns about the user so that future search results are even more targeted.  As more people use voice search on their mobile devices, online marketers will need to learn what it takes, other than location, to acquire a high ranking in the SERP.  Via Search Insider.

Happy Birthday TopRank Online Marketing Blog!

We’ve celebrated our 8th year of blogging this week. Thank you to everyone who has subscribed, shared, linked, commented and reached out over the  years. It’s an honor to be a part of such an amazing community and in this world of information overload, we appreciate your attention a great deal.  Thank you!

Have A Safe Holiday Weekend!

From the entire team at TopRank Online Marketing

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© Online Marketing Blog, 2011. | A to Z Internet Marketing News: Happy Birthday TopRankBlog!, 2012 Marketing Predictions, Social Disasters, Cashing in on XMAS | http://www.toprankblog.com

[Note from Lee: We didn't include second editions, re-releases in paperback or books that didn't have cover images uploaded yet.]

Mobile, Local, Location Based Marketing

Mobilized Marketing: Drive Sales, Engagement, and Loyalty Through Mobile Marketing (Wiley) by Jeff Hasen

Jeff Hasen, CMO of mobile marketing forerunner Hipcricket, provides timely mobile strategies and tactics leveraging his experience from more than 130,000 past campaigns.  As mobile marketing continues to move to the forefront of the marketing world, the insight Hasen provides into mobile optimization, budgeting, and measurement should prove to be indispensable in 2012.

Go Mobile: Location-Based Marketing, Apps, Mobile Optimized Ad Campaigns, 2D Codes and Other Mobile Strategies to Grow Your Business  (Wiley) by Jeanne Hopkins and Jamie Turner

Go Mobile offers a step by step guide for mobile marketing in 2012.  It includes practical campaign instructions in order to develop a mobile website, deploy SMS for business, utilize QR codes, leverage mobile apps and more. One can also benefit from strategic instructions to use location based marketing in order to build your customers base and how to integrate social media into mobile campaigns.

Search & Social Media Marketing

Social Media Intelligence: Extracting Knowledge from the Fire Hose of Conversations (Que) by  Sally Falkow

Upcoming in June of 2012, Social Media Intelligence illustrates how to use the leading social media analytics tools in order to gauge the effectiveness of social media marketing and make strategic decisions. Sally Falkow will guide you in moving from reactive brand monitoring to proactive information gathering in order to take advantage of business opportunities. This is a great read for those looking to progress from just doing social media to using it as an effective piece of their marketing strategy.

Google+ for Business: How Google’s Social Network Changes Everything  (Que) by Chris Brogan

The much buzzed about Google+ seems likely to have a big impact on search in 2012.  Author, Chris Brogan, discusses how businesses should be taking advantage of the newest social network and defines those strategies and tactics to use for business.

Content Marketing

Optimize: How to Attract and Engage More Customer by Integrating SEO, Social Media, and Content Marketing (Wiley) by Lee Odden

TopRank Online Marketing CEO Lee Odden helps companies develop an optimized and socialized content marketing strategy to attain new levels of customer acquisition and engagement in 2012.  Balancing the practical with the innovative, Optimize is ideal for those marketers that want a more effective content marketing strategy that wins and retains more customers, builds thought leadership and dominates the competition. Scheduled for release mid-March 2012.

Content is Currency: Developing Powder Content for Web and Mobile (Nicholas Brealey Publishing) by Jon Wuebben

Already receiving great reviews, Content is Currency, by Jon Wuebben delivers practical instructions and step by step guides to manage content through four key phases: Creation, Optimization, Distribution and Curation.  This book is a great opportunity for business owners and marketers to understand how to create content which will engage their audience and drive results.

B2B Marketing

The B2B Social Media Book: Become a Marketing Superstar by Generating Leads with Blogging, LinkedIN, Twitter, Facebook, Email, and More (Wiley) by Kipp Bodnar and Jeffrey L. Cohen

The B2B Social Media Book is the ultimate reference guide for B2B marketers looking to expand their knowledge of social media strategy and contribute to their business growth.  Readers will discover actionable items for leveraging blogs, LinkedIN, Facebook, Twitter and more to form the cornerstone of their B2B marketing strategies.

B2B Digital Marketing: Using the Web to Market Directly to Businesses (Que) by Michael Miler

B2B Digital Marketing looks to be a great resource for B2B marketers interested in learning how to sell directly to other businesses using digital marketing. Leading with a broad summary and then diving into individual channel tactics for strategy, implementation and measurement, B2B Digital Marketing is another good guide for those looking for a B2B marketing overview.

There are many books publishing in 2012 that promise to introduce us to new ways to strategize, develop online marketing plans and deploy campaigns across a variety of channels. What books are you anxiously awaiting in 2012?

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© Online Marketing Blog, 2011. | Top Online Marketing Books for 2012 | http://www.toprankblog.com

Is your reputation management strategy a turn off to your customers and critics?

Should we respond, get angry, fire back, ignore the situation, censor comments, or just see what happens?  Those are some of the many questions that marketers are faced with today.  With more and more consumers and customers turning online to share what they think of a particular brand or company it has become increasingly difficult to capture everything that is being shared.

In April of this year Yelp.com reached 50 million users with over 17 million reviews on their database.  If you are a professional responsible for online reputation management it makes you wonder how many other means are there for your customers and critics to share their opinion about your company.

According to a recent infographic created by Digimind 47% of American companies’ net worth is tied up in intangible assets like brand equity and reputation.  That being said there are two questions that I would like you to ask yourselves:

• Do you know what your customers,competitors, and critics are saying online about your brand?
• Do you have a plan in place to respond to negative feedback?

If you answered no or maybe to either of these questions then there are some things that you should know.

You Gotta Cover Your Assets.

Step one is knowing where you are present online. Step two is devising a plan for using those assets to your advantage.  The state of online reputation management today calls for more than a company website.  Try leveraging your social media channels as a way to attract, engage, and inspire positive feedback about your organization.

[It] is Not Just About Control.  It’s Also About Letting Go.

You are in control of what you post, where you’re present, and how you react to questions or comments.  Make sure that your online approach is aligned and consistent for each platform.  It is impossible to censor every negative comment and piece of information you have online.  Instead respond consistently and appropriately when you do find negative information.

The Rules of Engagement.

Should an issue arise I recommend you have influencers in your corner.  If you take the time to properly build and cultivate relationships online you will be prepared with an army behind you to approach the subject when and if it happens.

The First Rule of Fight Club is: You Do Not Talk About Fight Club.

If your approach to reputation management involves not talking about or planning for negative press then perhaps it’s time to rethink your strategy.  Managing your personal or company reputation head on will show that you have listened and that most subjects are not off limits.

Please Don’t Take a Turn to Negative Town.

Counteracting negativity with negativity is a recipe for disaster.  If you can, try to take a positive approach and do your best to present your case online if you deem necessary.  If you believe that a formal response is in order, maintain a positive outlook and show that you are open to feedback and will address comments head on.

There Are No Mistakes, There’s Things we do, and Don’t Do.

Learning from the mistakes we have made is key in improving a reputation management strategy.  Perhaps you responded poorly to negative feedback.  To avoid making the same mistake twice devise a plan for addressing issues and shedding a positive light on your organization.

Well, I Guess We Can Close the File on That One.

False.  Ongoing monitoring of your online reputation is key in protecting your assets online.  Consider implementing some cost effective solutions that enable you to monitor issues in real time for quick response. It is important to not only monitor your brand name but also products, the company, and key executives.

Not Sure How You Rate?

If you have a few moments I recommend completing the survey below.  I am curious to know how our readers would rate themselves or their companies when it comes to addressing online reputation management.  I would like to share the results on the TopRank Blog in a future post to see how our readers are addressing issues currently and provide additional tips on reputation management for the future.

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© Online Marketing Blog, 2011. | 7 Ways to Improve Your Online Reputation Management Strategy | http://www.toprankblog.com

I attended University a very long time ago, where I started out pursuing Graphic Design and then transitioned to an interdepartmental degree: Sociology, Industrial Psychology and Business. Art was interesting, but I was only mildly talented and there was no digital program (this was pre-internet). As I look at the state of the social web today, I am amazed at what a dynamic and interesting time we live in. I wonder what it would be like, studying social psychology and organizational development now, with the ubiquity of the social web and transformation of internet access from PCs to mobile devices.

One area of interest to me is the impact of persuasion and behaviors. Not just individual behaviors, but that of groups. Since I’m in the business of marketing, it’s an interesting intersection between my past studies and what many companies are in need of today in terms of understanding social technology adoption, social communications, knowledge transfer, community and collaboration.

While many people consider me a “SEO guy” or that in combination with PR, Social and Content, I am and always have been a marketer. My job has always been to connect customers with companies for mutual benefit. Whether that involves optimizing content for discovery through search, social influence or awareness through industry media isn’t as important as knowing the difference between the vehicle and the outcome. And the “why”.

Marketers can get tactically proficient and even scientific about SEO signals, social technologies or information distribution platforms, but in the end it’s an understanding of those customers and what influences them that helps most with the process of persuasion. A lot of channel-specific marketers focus on how communication platforms work vs. how customers understand those platforms or even why they use them.

I’d like to point out that while I am a strong advocate of customer-centric marketing and how that manifests as persona development, it doesn’t mean I think customers should dictate all marketing. There are many, many scenarios where customers don’t know any better, don’t know what they want, or where the perception of need can be created through compelling story. Those situations call for an understanding of customers and then creative efforts to “tell them what they want” for lack of a better phrase. Whether we’re reacting to customers, anticipating their needs or leading them – an understanding of what persuades differente customer groups is essential.

Besides asking what keywords are most relevant and which social platforms customers are using, shouldn’t we wonder why a certain customer uses search in the first place? Why do they use social? What influences them to use both and in what situations? What kinds of content are most persuasive and in what contexts?

The follow-up to those types of questions is, “How can brands better understand the influences that motivate customers to act?” and “What content and signals of credibility do we need to create?”

Let’s say you have an objective of persuading a group of potential customers to change their behavior. It may be a scenario where there are commonly held, yet outdated beliefs and your brand is the solution. It might be as fundamental as a new product that solves an existing problem in a different way.

One of the first steps is to profile those potential customers in terms of preferences and behaviors.

• What do they currently believe to be true?
• What are their objections to doing what you’ll be persuading them to do?
• What are their primary influences?
• What motivates their behaviors?
• What outcomes are most attractive to them?
• What would limit implementation, use and acceptance of your persuasion objective?

Profiling the target audience in this way in combination with translating the information into a content plan can then be transformed into a holistic approach involving a mix of Paid, Owned, Earned and Shared media. One aspect of such a campaign would involve storytelling through content. You know, “Facts Tell, Stories Sell”.

Finding stories that represent examples of customer archetypes that have made the transition from previous behaviors to the desired behaviors and outcomes is a great starting point. This logic is pretty common in advertising where a storyline of, “I used to think this, then I found out that, and that’s why I use/buy from company 123.” is presented.

Those stories that are tailored specifically for the personas for each major segment of the target audience can provide the information and inspiration needed to make fundamental changes in their awareness, perception, acceptance and transition to the desired outcome.

The narrative for each storyline should empathize with the current situation and provide reasonable and practical steps for overcoming objections as well as clear steps for making changes. Motivations for change can vary by persona, so it’s important to identify a structure that allows for such variances. The success stories have to be real of course and not appear so different that outcomes are not attainable.

The format for content in such a situation can run the gamut of text, digital, video, audio, images, events, email and so on – according to what is known about the target customer group. Whenever there’s content, there’s a need for “Optimize and Socialize” to facilitate attraction, engagement and sharing. Additional considerations include how content will move customers through attraction to conclusion.

• Discovery
• Engagement
• Comprehension
• Internalization
• Enhancement
• Engagement
• Conclusion
• Sharing

As stories are told, it’s important to find and promote early successes as well as create a process for engaging with prospects, conversion, implementation and identifying success. Success stories can be small, tactical examples or more strategic and comprehensive. The role of search in such a scenario is to optimize for discovery but also to analyze search data, interactions and conversions for continued efforts at message refinement. Of course, this has been made somewhat more difficult by Google’s decision to encrypt logged-in search referring keywords.  The same attention to social analytics would also apply. In the end, those success stories can become the spokespeople for future growth, engagement and conversion.

Maybe what I’m suggesting in this post doesn’t seem so different from what content marketers are already doing. What I do know is that there’s a lot of opportunity to bring in customer insight and brand storytelling into optimization and social media marketing communications. I think digging into a lot of the “why” customers are motivated and influenced as well as the “why” they use search and social technologies will help online marketers better understand how to use content and persuasive storytelling to attract, engage and inspire customers to buy.

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© Online Marketing Blog, 2011. | The Power of Persuasion: Storytelling & Personas in Content Marketing | http://www.toprankblog.com

We’ve all read about or seen favorite examples going back to Dell Outlet selling a few million dollars worth of discounted computer equipment through Twitter, to Blendtec selling more blenders because of its YouTube videos showing what happens when a Blendtec meets an iPhone, or a rake. Of course, there’s also the famed Old Spice example of selling more body wash because of Isaiah Mustafa on a horse on a beach.

It’s About the Customers 

Besides those very viral and frequently shared social media ROI examples, there are also marketers that realize that it’s not always about selling widgets on Facebook or YouTube. It’s about the connections they make with customers being instrumental for recommendations and serving as inspiration to buy. It might not mean purchasing at the moment of social media interaction, but at some point in the future as the customer navigates the search, social, and mobile web.

It’s About Relationships

The value companies can get from investment in social media is directly tied to the relationships they build with customers and a relevant community. If a business wants to sell more widgets through Twitter, they could certainly achieve that goal providing they understand what information and experiences trigger those purchases and respond with an appropriate customer engagement plan. Whether Twitter is the sales channel or simply a proxy to the sales experience depends on the customers – not the brand’s objective of selling widgets on Twitter.

ROI is Also About Cost Savings

Sometimes realizing measurable business value from social media investment is a matter of creating efficiencies as some companies have by developing internal social network platforms that result in more effective collaboration and operational effectiveness. Those efficiencies often translate into better, faster, and more useful information for customers that result in cost savings or even more sales.

Measure What Matters

The better connections brands have with consumers, the more likely those consumers will be positively inclined to buy. Many social media ROI models are based on a direct marketing approach with an offer and response approach. The problem is that companies are chasing after a platform where relevant customers might be vs. understanding how to influence those customers through a social experience. The ROI from social media investment doesn’t have to come from direct sales through social networks, but that’s exactly how most companies evaluate.

It’s About Inspiration and Influence

A lot of productive social media marketing efforts are more likely to influence business outcomes than be the channel where those outcomes occur. Public and media relations, for example, isn’t that different. Positive media coverage creates awareness and inspires search or discovery of the brand and the sale occurs on the company website. Social experiences can provide brand-advertising benefits and inspire consumers to buy sooner, more quantity, or more often, as well as to choose one brand vs. another. What company wouldn’t want to sell more products, more often, more quickly?

Here are a few interesting data points and examples that suggest a correlation between social engagement and consumer buying behavior:

• eMarketer - Over 50 percent of Twitter followers are more likely to purchase from brands they follow.
• USA Today - Coca-Cola Facebook fans are two times as likely to consume product and 10 times more likely to purchase than non-fans, according to Wendy Clark, senior vice president of integrated marketing.
• Yahoo - Brands who sponsored content with social features increased purchase intent by 13 percent.
• Mashable - “Following Brands on Twitter Increases Purchase Intent.” A study by Constant Contact and research firm Chadwick Martin Bailey reports that 60 percent of brand followers are more likely to recommend a brand to a friend after following the brand on Twitter, and 50 percent of brand followers are more likely to buy from that brand.

The missing piece to many assessments of what value social media participation provides is that most marketers are chasing popular platforms with their own interpretation of what will motivate customers to buy. What they should be doing is understanding customer preferences and optimizing for the kinds of social experiences that will not only inspire purchase, but social sharing, advocacy, and loyalty. Social media is a communications platform that can help businesses serve customer needs across the lifecycle, not just at the top of the sales funnel. Understand that and an entirely new opportunity is revealed.

This post originally appeared in my Social Media Smarts column on ClickZ.

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© Online Marketing Blog, 2011. | Social Media ROI as Return on Influence #Optimize | http://www.toprankblog.com

Tip #1  - Make Sharing a Breeze

I know there may be skeptics out there when it comes to adding social sharing buttons to your website but there are some things I would like you to think about.  Try to consider sharing buttons housed on your website, blog, or email campaigns as low hanging fruit when it comes to sharing content.  A recent study by BrightEdge found that of the 4 million tweets analyzed, websites that had a Twitter share button were 7 times more likely to have increased mentions on the social media platform. If simply adding a few share widgets to your website could create 7 times the amount of sharing, is there any reason not to do it?

TopRank Trivia:  One of the first social media sharing widgets for blogs (Social Bookmarks Creator) on the web was created right here at Online Marketing Blog in January 2007 by Thomas McMahon. The tool was so popular there were over 40,000 blogs using the widget at one time.

Tip #2 – Know Who You’re Talking to & Provide Relevant Information

There are many ways that you can use information from your social networks to segment followers.  A simple social media audit can help determine who your current followers are, what they tend to share information about, and the format in which they use to share socially.  Networks such as Google+ have made it even easier to segment those you follow by creating Google+ Circles.  With Google+ Circles you can share information with specific circles which will create a much more customized approach to social sharing.

Tip #3 – Think Outside the Marketing Box

Social sharing has traditionally been an initiative for the marketing department.  In order to increase social shares you may want to consider adding additional departments to the mix such as Public Relations or Human Resources.  Job postings shared via social media can become a great recruiting tool as well as means to encourage social sharing.  According to Ragan’s PR Daily 14.4 million people have used social media to find a job in 2011 alone.

Tip #4 – People Love Lists

In 2010 Lee created a list of 25 Women Who Rock Social Media which was very well received.  Our 2011 list with about 3,200 tweets, was created based on over 60 nominations from the women who made it on the 2010 list.  We found this was a great way to recognize women who were having a large impact on social media as well as crowdsourcing information from our networks.  Twitter lists are also a great way to segment different types of followers, or recognize them as an expert in a particular field.

Making the additional effort to segment your audience, share relevant content, and making information easy for others to share can have many benefits.  An engaged audience is also more scalable because your reach has now gone beyond your immediate network to include the network of your followers who have re-shared your information.   Consider social sharing an introduction to additional prospective clients, contributors, or employees that could inspire the growth of your business.

Take a look at your current social media plan and ask yourself a few questions.

• Would I re-share this information?
• What action am I anticipating my followers to take based on my content?
• Am I making it easy for users to share my information with their networks?

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© Online Marketing Blog, 2011. | 4 Tips For Motivating Your Social Media Network to Share | http://www.toprankblog.com

Thousands if not tens of thousands of new companies are formed every month in the U.S. and one of the most common problems to be solved relates to creating awareness, interest and motivation to buy.  Is buying Google AdWords, throwing up a blog and a Facebook Fan page the answer? What about sending out Tweets, press releases and investing in SEO?  If your start-up is executing content marketing tactics without first hand insight into the market and target customers, those tactics are a crapshoot. The irony is that most start-ups don’t have a lot of money to waste on marketing and advertising. But they do, every day. And so do many of the people reading this blog post.

Never fear, that’s why Optimize is here.

Start with What’s Important: While there’s plenty of great marketing advice out there, it will never solve the problems of an imperfect product. Creating great products and customer experience is probably one of the most important marketing investments a company can make. Outside of that, identifying compelling stories about how the product or service solves problems, meets a need or adds value for customers are essential steps for start-ups and established companies alike.

A great example of a company that inspires marketing by it’s fans and customers because the product quality and experience is so good, is Evernote.

There are over 76 million references to Evernote on Google.com and over 8 1/2 million references on blogs. On Twitter there are positive references every hour like “oh wow! I love Evernote and use it everyday” and “Evernote ftw. it’s not just about the list, it’s about the sync as well – smile”. That steady stream of unsolicited endorsement (and social content) is a tremendous marketing asset.

You Can’t Score Sales Without A Goal.  The framework for implementing a holistic and strategic approach to Content Marketing starts by answering key questions including establishing goals ranging from overall revenue to cost efficiency of marketing and advertising tactics.  Then identify what methods of measurement you’ll use as well as Key Performance Indicators to track progress towards your goals. Forecast or hypothesize what measurable impact on the business there will be and how to track progress over time.

BTW, some great people and resources on measurement for search and social media marketing as well as online media and communications on Twitter include: Katie Payne, Chuck Hemann, Shonali Burke, Jim Sterne, Marshall Sponder, Eric Peterson, Avinash Kaushik. There are more I know, so please share your faves in the comments.

With that foundation of establishing goals and identifying an approach to measurement, follow through these steps:

Get to Know Your Customers:
It’s one thing to optimize content using specific keywords researched for SEO purposes. But rather than start with keywords, what about starting with customers? In the advertising, content and direct marketing worlds (even web development and user experience) there’s specific attention paid to understanding customer segments and creating profiles or personas to guide the most successful approach. By empathizing with customer categories of interest, pain points and behaviors, a qualitative picture emerges of what kind of content, topics and optimization can be focused on in order to achieve business goals.

That insight into what customers care about can be translated into search keywords and social topics used for specific content optimization on a start-up’s website. It can also be used to inspire social content creation for sharing on sites like Facebook, Twitter or Reddit where customers spend time and are influenced. Which keywords to use and which social channels to spend time on depends on your research. And that research is ongoing – something that is iteratively and continuously refined.

David Meerman Scott has explored buyer personas quite well in his book, New Rules of Marketing and PR. Vanessa Fox has some great advice on searcher personas in her book, Marketing in the Age of Google.

Where Does The Money Come From: Keywords or Customers?  Most SEO practitioners focus solely on keywords, popularity and relevance to the brand’s website content and rely on the brand to figure out relevance to customer needs.  The problem is, many companies simply don’t do that homework. They decide internally what content to publish online without consideration of specific customer-centric perceptions of the problem that the brand’s product and services are to solve. That causes a disconnect and performance issues when the SEO practitioner achieves top keyword visibility but corresponding increases in sales don’t follow.

Few things are more frustrating for a SEO consultant (and the client) than to deliver top keyword visibility and traffic as promised, but only to be deemed a failed program because there was no corresponding increase in sales. That’s a conversion optimization issue in many cases, but also a disconnect in how keyword research was conducted relevant to actual customer needs.

Identify Search Keywords & Social Topics:
Understanding the drivers for why customers seek information online will help marketers identify what topics are the best reflection of meeting those needs. From a SEO and content marketing perspective, that means keywords. Keywords are a reflection of what customers care about and should serve as a guide for on-page optimization and link building efforts. At the same time, customers are not just influenced by search in their journey from discovery to purchase. Social media influences are increasingly a part of the buying cycle.

Another way to manifest what customers care about into actionable marketing is to understand what social topics are relevant for your business. Find out what people are “talking about” on the social web through comments, blog posts, tags, updates and tweets as it relates to your business and the customers you’re after.

As search keywords are managed with a keyword glossary, social topics can be managed or tracked as well. See this post on fixed list keywords and dynamic social topics for more.  The combination of search keywords and social topics can keep start-up marketers on track and efficient with their editorial plans and proactive efforts towards ongoing optimization and social content creation. The tie-in to social media monitoring and web analytics will help refine messaging to be more effective at generating leads, sales or whatever your objectives might be.

Ron Jones just came out with a book dedicated to the task of keyword research called Keyword Intelligence that is worth checking out. Also, Bill Hunt has an awesome presentation on Advanced Keyword Modeling that he’s given at SES events.

Create a Content and Promotion Plan:
Once you have a solid keyword glossary, a next step is to create an editorial plan to identify and manage what content you’ll create when and for what topics, customer segments and intended outcomes.  Sprinkling keywords in the right places on existing content is technically SEO, but it’s simply not enough to be competitive. Becoming the most relevant answer for a search query means ongoing creation and optimization of content that supports the topic. This extends to social content and networking/sharing channels as well.

Think of it in terms of signals of credibility. Wherever your customers can be influenced along their journey from awareness to decision to advocacy is where you’ll want to create optimized and socialized content.  A content promotion plan includes dates, topics, keywords, categories, tags, media types, promotion channels and where the content will be re-purposed in the future.  Here are two work horses for such a task: keyword glossary and editorial plan (blog).

Implement Optimization, Socialization & Promotion:
This is where the rubber hits the road and content is created, optimized and socialized.  If you think of each piece of content as having a purpose for a particular audience segment, then it follows that you’ll want that content to be relevant at communicating your brand’s unique selling proposition (USP) as well as relevant for keywords customers are searching on.  Unfortunately, creating really fantastic and relevant content isn’t enough. Promotion of that content is important in order to gain the visibility that results in broad based sharing.  You know: tell 2 friends who tell 2 friends, and so on.

When it comes to great resources for SEO Copywriting and Content Marketing, I have to mention: Heather Lloyd Martin’s SEO Copywriting class, Joe Pulizzi’s Content Marketing Institute, Content Rules by Ann Handley & CC Chapman, Content Marketing by Rebecca Lieb and Accelerate by Arnie Kuenn. Last, but not least, is my own book about Content Marketing, SEO and Social Media Marketing that’s coming out in March of next year called, Optimize (Wiley).

Not all content is created equal when it comes to promotion, so be realistic about expectations and the resources you’ll need.  Also, don’t treat your promotable content like a one-night stand.  For most start-ups, the goal isn’t just to get a sale here and there, but to build a successful business. That means a persistent effort to stay top of mind and relevant amongst a growing community of customers and fans. Feed that community with themes of social content and participation and they will reward your start-up by interacting and sharing to networks beyond your reach. Interacting with a growing community will also supply an infinite number of relevant topics for future content.

Limited resources and a rush to revenue can cause many start-ups to make rash decisions about their online marketing mix. When it comes to content and better connections with customers, making an effort to develop customer-centric content with an optimize and socialize approach to promotion will help grow momentum, sales and referrals for short and long term success.

If you work with a start-up on marketing, what are some of the most common challenges you’ve faced with regard to content? What about social media and SEO?

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© Online Marketing Blog, 2011. | 4 Step Content Marketing Framework for Start-Ups | http://www.toprankblog.com

I think I just might!

It is no longer a question of IF companies should execute a social media strategy.  The question for most companies is HOW to best execute a meaningful and engaging approach that generates results.  With so many social media marketing options available, marketers must also decide best practices and what tactics to avoid.

We all make mistakes as marketers and it’s important that we not only learn from those mistakes but share  with others so that they can avoid them.  I hope that the 20 Social Media Marketing Do’s and Don’ts that I’ve provided within this article not only entertain you but make you think about your current social media strategy. Which tactics are you happy to say you’ve implemented and which mistakes will you admit to?

10 Social Media Marketing Do’s

#1: Save Time, Re-purpose Content.
While this is a great tactic it is important to be thoughtful about the way that you are re-using content.  Simply spitting out the same information over and over again will not work.  Be sure to change elements of your posts in order to either highlight different information within the post or target a different segment within your audience.

#2: Interaction is Where It’s At!
True interaction via social media can be a tough tactic for many marketers to master.  Finding the correct balance of self promotion and intriguing content that inspires action can be very instrumental in using social media appropriately.  Take some time to comment or interact with your current clients and prospective clients to show that you’re there, and you care about what they are saying.  A simple tactic is to ask questions that inspire a response.

#3: Try Multiple Media Types.
Social media users are interested in fresh new ways of presenting content and ways that they can share it with their networks.  In fact certain forms of media such as infographics or videos have a tendency to be much more sharable and appealing.  Try to incorporate some new media types into your social media content plan for the year.

#4: For Pete’s Sake! Make it Searchable.
I’m going to go out on a limb and assume that you have some sort of optimization in place for your website.  Keep the same strategy in mind for your social media content.  If it can be searched it can be optimized.

#5: Keep Calm in a Crisis
The last thing you need is your social media intern “Sarah” having a meltdown at the first sign of something unfavorable being said about your brand on social media.  By keeping a level head and having an emergency preparedness plan ready should disaster strike you will be able to calmly and rationally tackle the issue.  P.S. Ignoring it doesn’t count as a plan.

#6: Customize the Flow
If you’re like us you have multiple audience members to provide information to online.  This could be different verticals or even different departments within a single organization.  Do your homework,  what sites do your different audience members participate in and what topics are of importance to them?

#7: Don’t Let Just Anyone Represent Your Brand
In the past some companies have encouraged all team members to participate in the promotion of their brands because they worked under the notion that more was better.  False.  While you don’t want to discourage interaction or squash the dreams of your team it is important that the voice of your social media strategy represents who you are and what you believe in as a company.  Trish from accounting that posts on her social network about the copious amounts of alcohol consumed Tuesday night and the terrible time she’s having at work the next day may not be the best resource for networking your company.

#8: What Was the Purpose of This Again?
Remember why you’re using social media in the first place.  By setting a set of realistic and attainable goals you will be able to test what works and what doesn’t and adapt your online marketing strategy from there.

#9: Pull Out the Tool Box and Find Your Measuring Tape
If you create a beautiful piece of furniture but can’t fit it through the front door what was the point?  The same applies to your online strategy.  I don’t want to discourage planning big but make sure that you have an effective means of measuring your success in order to identify the true ROI of your online marketing strategy.

#10: Be Innovative, or at Least Open to Innovation
You don’t have to be cutting edge to run a successful social media program.  However, it doesn’t hurt to have your eyes and ears open to the latest trends.  Experiment with your strategy to find new and interesting ways to present the same information to your networks.

10 Social Media Marketing Don’ts 

#1: Hello? Is Anyone Listening?
One of the worst things that you can do is ignore your audience.  I shared an example last week of ChapStick’s reaction to unfavorable responses from their network.  Deleting information or simply refusing to answer are a big marketing fail.

#2:Have You Ever Tried to Have a Conversation With a Robot?
If you are like me, at one time or another you’ve found yourself screaming at the automated help desk for your credit card company beyond frustrated that you couldn’t speak with a live representative.  Try to spare your online audience of the same exasperation and create thoughtful and conversational content.  Leave the robots for the other guys.

#3: I Know You Are But What Am I?
As we’ve said before it is difficult if not impossible to take things back once you’ve said them online.  There is nothing wrong with disagreeing with audience members, colleagues, or competitors but there is no need to be impolite.  If you take a do unto others approach you will save yourself and your company a lot of damage control.

#4: Accounts Covered in an Inch of Dust.
You did some research and found 10 new social networking platforms that your company is not signed up for.  You assign a task to your marketing team to sign up for these accounts, and unfortunately that is as far as it goes.  If you cannot commit to utilizing a platform on a regular basis and setting it up in a way that clearly represents your brand then what is the point.  Don’t do it just to do it.

#5: One Size Does Not Fit All.
All social media sites are not created equal.  As marketers we must consider not only the type of interaction that typically happens on a given platform but also the audience we are trying to reach with that platform.  If your social strategy for Twitter, Facebook, and LinkedIn are all exactly the same you may want to reconsider your plan.

#6: The Nameless &  Faceless Group from Company XYZ
In order to make friends online you need to be friendly.  Part of being friendly means adding a personal note to your social media profiles.  Snap some impromptu photos around the office and share a little bit about some of the key team members.  This is an instance where a little bit of extra effort can go a long way.

#7: Taking Your Relationship To the Next Step.
Romancing your prospects does not end at gaining them as followers.  Sure they’ve signed up to receive updates on your company but is that really enough?If your ultimate goal is to gain them as new clients then it is important to have a personalized and meaningful flow of communication that sets next steps in the relationship.  An example would be recommending that you have a phone conversation or possibly meet in person to discuss some business opportunities.

#8: We Really Care About You.  Just Kidding.
Spending countless time and effort to engage with prospects only to abandon them is a completely useless tactic.  Handle these relationships with the same care that you would your other business relationships.

#9: We Have No Idea What is Important To You.
Our company is great, we have so much to offer you, hire us now!  I consider each of these to be obnoxious and pitiful tactics for engaging followers.  Instead of utilizing your platform as a means for marketing your products and services try instead to offer information that can help solve the business problem of your prospects.

#10: What Are All of These Followers For Anyways?
Now that you’ve built up this community of online followers what can you use it for?  Your online community is a great resource for crowdsourcing content and brainstorming ideas.  If you want to gather a set of your own statistics why not go to your online community and ask them to participate in a study or survey and share the results with everyone.

I know that a lot of these tips may seem like no brainers to you some of you, but in the fast changing world of social media, mistakes can have a significant impact.

I’m curious to know if you have any other “no brainer” social media tactics that you’d like to share?  They can be funny, insightful, pretty much anything you want as long as they’re true.  I look forward to laughing, cringing, and sighing with you.  If you have a moment to fill out the survey below I’d love to get some feedback from you regarding this post and your personal experience with social media marketing.

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© Online Marketing Blog, 2011. | 20 Social Media Marketing Do’s & Don’ts | http://www.toprankblog.com