Online Marketing Blog – TopRank® http://www.toprankblog.com Fri, 20 Jul 2018 18:54:21 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 The Future of Connection on Facebook: How Stories May Change the Marketing Game http://www.toprankblog.com/2018/07/facebook-stories-marketing/ http://www.toprankblog.com/2018/07/facebook-stories-marketing/#respond Wed, 18 Jul 2018 10:35:10 +0000 http://www.toprankblog.com/?p=24527 How Facebook Stories Will Change Social Media Marketing

How Facebook Stories Will Change Social Media Marketing

“You have part of my attention – you have the minimum amount.”

This scathing remark, delivered by actor Jesse Eisenberg while portraying Mark Zuckerberg amidst a heated deposition in the 2010 film The Social Network, has a certain pertinence today with regards to the company Zuckerberg founded back in 2004.

As Facebook’s news feed algorithm becomes increasingly restricting for brands and publishers, many of us are finding it difficult to capture even the minimum amount of our audience’s attention on the platform.

The search for elusive reach on the world’s largest social media channel has led some marketers to explore Facebook Groups as a way to stay visible with users. But it appears the more critical frontier may be Facebook Stories, a feature that is rapidly on the rise and — according to the company’s own top execs — represents the future of connection on Facebook.

[bctt tweet="#FacebookStories — according to the company’s own top execs — represents the future of connection on #Facebook. #SocialMediaMarketing" username="toprank"]

A Primer on Facebook Stories

The Social Network, referenced earlier, is a biographical drama depicting the inception of Facebook and the power struggles that took place. The film was extremely well received, earning eight Oscar nominations and winning three: Best Adapted Screenplay, Best Original Score, and Best Film Editing.

Certain people portrayed in the movie have criticized its inaccuracies (it wasn’t exactly kind to Mr. Zuckerberg, as the opening quote in this post illustrates), and writer Aaron Sorkin doesn’t deny playing loose with the facts.

“I don't want my fidelity to be to the truth,” he told New York Magazine. “I want it to be to storytelling.”

A reputed screenwriter, Sorkin understands the power of stories, which have an ability to hook and captivate audiences in a way few other styles of communication can hope to match. This dynamic is undoubtedly driving the growth of “Stories” — series of images and videos played in succession, perfectly suited for mobile screens — across all social media platforms.

This chart via Block Party’s report, Beyond the News Feed: Why Stories Are Becoming the New Face of Social Media, visualizes the unmistakable trend well:

Facebook Stories Usage Trend

Interestingly, Snapchat — which largely sparked the popularity of this format when its “My Story” feature launched in 2014 — has remained stagnant while other players have gained fast traction. You can definitely count Facebook among them.

Originally rolled out on mobile in 2017, Facebook Stories made their way to desktop earlier this year and the feature now boasts 150 million daily active users. Like the versions on Instagram and Snapchat, this content is ephemeral — Facebook Stories and all of their comments disappear after 24 hours. But the convention itself is here to stay.

“We expect Stories are on track to overtake posts in feeds as the most common way that people share across all social apps,” said Zuckerberg (the real one, not the Eisenberg character) during a fourth-quarter earnings conference call.

This sentiment is shared by Facebook’s Chief Product Officer, Chris Cox, who laid out a more specific and imminent timeline at the company’s annual conference in early May:

The increase in the Stories format is on a path to surpass feeds as the primary way people share things with their friends sometime next year.

Needless to say, this is a story marketers need to be tracking.

The Other Side of the Story

Okay, so we know that Stories are quickly becoming a mainstream method for sharing content on social media, and we know that Facebook is making a firm commitment to the format. What does all this mean to us as marketers?

Add to Your Facebook Story

This is definitely a tool that companies can use, if they are so inclined. You have the ability to post them from your brand page, and (at least for now) it may increase your content’s odds of getting noticed. Relatively speaking, this feature isn’t being used all that much, and Facebook’s clear emphasis on growing it means that Stories are carving prime real estate above the news feed.

Some view this as the next great social media marketing opportunity on the platform. Earlier this year, Bud Torcom wrote in a piece at Forbes that Facebook Stories are “like California’s mines and creeks before the 1849 gold rush.” He sees this format transforming campaigns through experimentation, experiential marketing, influencer integration, and visual pizzazz.

Michelle Cyca sees similar potential, as she wrote on the HootSuite blog, calling Stories “a way to reconnect with users who aren’t seeing your content in their Newsfeed the same way” and calling out examples of campaigns that drove lifts in awareness by incorporating the tactic.

The idea of added organic reach is enticing (if fleeting, knowing that the onset of ads will turn this — like all Facebook marketing initiatives — into a pay-to-play space), but what really intrigues me about Stories is the almost infinite grounds for creativity.

[caption id="attachment_24532" align="alignnone" width="600"]Facebook Stories Examples Facebook Stories Examples from ModCloth and Mashable.[/caption]

It’s a very cool method for visual storytelling. It’s a low-barrier entry point for social video (no one is expecting premium production quality on these). And it presents an accessible avenue for toying with emerging technologies — most notably, augmented reality, which is being strongly integrated into Facebook Stories in another step down the road Snapchat has paved.

[bctt tweet="The idea of added organic reach is enticing, but what really intrigues me about #FacebookStories is the almost infinite grounds for creativity. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

Where Does the Story Go Next?

“You don't even know what the thing is yet. How big it can get, how far it can go. This is no time to take your chips down.”

This advice — delivered to Eisenberg’s Zuckerberg by Justin Timberlake’s Sean Parker in The Social Network — referred to Zuck’s budding Facebook venture, but could just as easily apply to any social media marketer eyeing Stories as a way to connect with their audience.

The downside is minimal. What have you got to lose? A little time and effort, perhaps. The possible benefits are extensive however. These include:

  • Prioritized placement on user feeds
  • Engaging bite-sized video content
  • Powerful visual storytelling for brands
  • Ability to experiment with new content styles and emerging tech like AR
  • Gaining familiarity with a format that could well represent the future of social marketing

More than anything, though, Facebook Stories are intriguing because they offer a real chance to capture part of a user’s attention — maybe even more than the minimum amount.

[bctt tweet="#FacebookStories are intriguing because they offer a real chance to capture part of a user’s attention — maybe even more than the minimum amount. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

And since brands generally aren’t tapping into this functionality as of yet, early adopters can jump ahead of the curve and beat their competition to the punch. If there’s one primary takeaway from Facebook’s story (as reflected in The Social Network), it’s the tremendous business value in being first. Just ask the Winklevoss twins.

At TopRank Marketing, we’re all about helping companies tell their stories through a wide variety of digital channels and tactics. Give us a shout if you’d like to hear more.

What are you thoughts on the future of Facebook stories? Tell us in the comments section below.

The post The Future of Connection on Facebook: How Stories May Change the Marketing Game appeared first on Online Marketing Blog - TopRank®.

]]>
How Facebook Stories Will Change Social Media Marketing

How Facebook Stories Will Change Social Media Marketing “You have part of my attention – you have the minimum amount.” This scathing remark, delivered by actor Jesse Eisenberg while portraying Mark Zuckerberg amidst a heated deposition in the 2010 film The Social Network, has a certain pertinence today with regards to the company Zuckerberg founded back in 2004. As Facebook’s news feed algorithm becomes increasingly restricting for brands and publishers, many of us are finding it difficult to capture even the minimum amount of our audience’s attention on the platform. The search for elusive reach on the world’s largest social media channel has led some marketers to explore Facebook Groups as a way to stay visible with users. But it appears the more critical frontier may be Facebook Stories, a feature that is rapidly on the rise and — according to the company’s own top execs — represents the future of connection on Facebook. [bctt tweet="#FacebookStories — according to the company’s own top execs — represents the future of connection on #Facebook. #SocialMediaMarketing" username="toprank"]

A Primer on Facebook Stories

The Social Network, referenced earlier, is a biographical drama depicting the inception of Facebook and the power struggles that took place. The film was extremely well received, earning eight Oscar nominations and winning three: Best Adapted Screenplay, Best Original Score, and Best Film Editing. Certain people portrayed in the movie have criticized its inaccuracies (it wasn’t exactly kind to Mr. Zuckerberg, as the opening quote in this post illustrates), and writer Aaron Sorkin doesn’t deny playing loose with the facts. “I don't want my fidelity to be to the truth,” he told New York Magazine. “I want it to be to storytelling.” A reputed screenwriter, Sorkin understands the power of stories, which have an ability to hook and captivate audiences in a way few other styles of communication can hope to match. This dynamic is undoubtedly driving the growth of “Stories” — series of images and videos played in succession, perfectly suited for mobile screens — across all social media platforms. This chart via Block Party’s report, Beyond the News Feed: Why Stories Are Becoming the New Face of Social Media, visualizes the unmistakable trend well: Facebook Stories Usage Trend Interestingly, Snapchat — which largely sparked the popularity of this format when its “My Story” feature launched in 2014 — has remained stagnant while other players have gained fast traction. You can definitely count Facebook among them. Originally rolled out on mobile in 2017, Facebook Stories made their way to desktop earlier this year and the feature now boasts 150 million daily active users. Like the versions on Instagram and Snapchat, this content is ephemeral — Facebook Stories and all of their comments disappear after 24 hours. But the convention itself is here to stay. “We expect Stories are on track to overtake posts in feeds as the most common way that people share across all social apps,” said Zuckerberg (the real one, not the Eisenberg character) during a fourth-quarter earnings conference call. This sentiment is shared by Facebook’s Chief Product Officer, Chris Cox, who laid out a more specific and imminent timeline at the company’s annual conference in early May:
The increase in the Stories format is on a path to surpass feeds as the primary way people share things with their friends sometime next year.
Needless to say, this is a story marketers need to be tracking.

The Other Side of the Story

Okay, so we know that Stories are quickly becoming a mainstream method for sharing content on social media, and we know that Facebook is making a firm commitment to the format. What does all this mean to us as marketers? Add to Your Facebook Story This is definitely a tool that companies can use, if they are so inclined. You have the ability to post them from your brand page, and (at least for now) it may increase your content’s odds of getting noticed. Relatively speaking, this feature isn’t being used all that much, and Facebook’s clear emphasis on growing it means that Stories are carving prime real estate above the news feed. Some view this as the next great social media marketing opportunity on the platform. Earlier this year, Bud Torcom wrote in a piece at Forbes that Facebook Stories are “like California’s mines and creeks before the 1849 gold rush.” He sees this format transforming campaigns through experimentation, experiential marketing, influencer integration, and visual pizzazz. Michelle Cyca sees similar potential, as she wrote on the HootSuite blog, calling Stories “a way to reconnect with users who aren’t seeing your content in their Newsfeed the same way” and calling out examples of campaigns that drove lifts in awareness by incorporating the tactic. The idea of added organic reach is enticing (if fleeting, knowing that the onset of ads will turn this — like all Facebook marketing initiatives — into a pay-to-play space), but what really intrigues me about Stories is the almost infinite grounds for creativity. [caption id="attachment_24532" align="alignnone" width="600"]Facebook Stories Examples Facebook Stories Examples from ModCloth and Mashable.[/caption] It’s a very cool method for visual storytelling. It’s a low-barrier entry point for social video (no one is expecting premium production quality on these). And it presents an accessible avenue for toying with emerging technologies — most notably, augmented reality, which is being strongly integrated into Facebook Stories in another step down the road Snapchat has paved. [bctt tweet="The idea of added organic reach is enticing, but what really intrigues me about #FacebookStories is the almost infinite grounds for creativity. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

Where Does the Story Go Next?

“You don't even know what the thing is yet. How big it can get, how far it can go. This is no time to take your chips down.” This advice — delivered to Eisenberg’s Zuckerberg by Justin Timberlake’s Sean Parker in The Social Network — referred to Zuck’s budding Facebook venture, but could just as easily apply to any social media marketer eyeing Stories as a way to connect with their audience. The downside is minimal. What have you got to lose? A little time and effort, perhaps. The possible benefits are extensive however. These include:
  • Prioritized placement on user feeds
  • Engaging bite-sized video content
  • Powerful visual storytelling for brands
  • Ability to experiment with new content styles and emerging tech like AR
  • Gaining familiarity with a format that could well represent the future of social marketing
More than anything, though, Facebook Stories are intriguing because they offer a real chance to capture part of a user’s attention — maybe even more than the minimum amount. [bctt tweet="#FacebookStories are intriguing because they offer a real chance to capture part of a user’s attention — maybe even more than the minimum amount. - @NickNelsonMN #SocialMediaMarketing" username="toprank"] And since brands generally aren’t tapping into this functionality as of yet, early adopters can jump ahead of the curve and beat their competition to the punch. If there’s one primary takeaway from Facebook’s story (as reflected in The Social Network), it’s the tremendous business value in being first. Just ask the Winklevoss twins. At TopRank Marketing, we’re all about helping companies tell their stories through a wide variety of digital channels and tactics. Give us a shout if you’d like to hear more. What are you thoughts on the future of Facebook stories? Tell us in the comments section below.

The post The Future of Connection on Facebook: How Stories May Change the Marketing Game appeared first on Online Marketing Blog - TopRank®.

]]>
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The Power of Social Media Polls: The Drill-Down on 3 Platforms + 5 General Best Practices http://www.toprankblog.com/2018/07/power-social-media-polls/ http://www.toprankblog.com/2018/07/power-social-media-polls/#respond Mon, 09 Jul 2018 10:31:29 +0000 http://www.toprankblog.com/?p=24479 The Power of Social Media Polls for Marketing

The Power of Social Media Polls for Marketing

Let’s take a trip down memory lane, all the way back to 2007.

The world was a different place. Rihanna’s “Umbrella” (ella, ella) dominated the Billboard Charts. Scorsese’s masterpiece The Departed won Best Picture. Facebook was only a year removed from opening its membership to the general public, and Twitter was a fledgling startup, still looking to gain traction.

But even then, online polls were already emerging as an intriguing tool for digital marketers. On this blog, TopRank Marketing CEO Lee Odden penned a post about the relatively nascent tactic, which could be utilized through a modest WordPress plugin.

“If you want to know what your users are thinking,” Lee wrote. “Just ask them.”

It’s a simple premise, and one that hasn’t changed over the past decade, although the tools at our disposal have evolved considerably. Today, audience polls are integrated features on most major social media networks.

As marketers seek new ways to drive engagement and gather data, the allure of social media polls is obvious.

Let’s take a look at how polls work on each platform, what kind of value they can provide, and how to get the most out of them.

The Polling Details

Twitter Polls

Users on Twitter could informally run polls in the platform’s early days — by manually tracking responses, hashtags, or retweets — but the official Twitter polls feature was launched in 2015. This made it easy to create sleek, interactive, customized polls with two (and later up to four) options.

Lee frequently runs polls like this one on Twitter to gauge the opinions of his followers on various subjects:

Lee Odden Poll Example

What Makes Twitter Polls Engaging

Staying in line with the overall appeal of Twitter, polls are extremely easy to participate in — one quick click of the mouse or tap of the mobile screen.

How to Get Twitter Polls Right

Knowing that the platform is built around quick-scrolling and bite-sized content, you’ll want to to ensure these polls are light on text, and eye-catching. Maybe include a couple of emojis, like HootSuite does here:

Hootsuite Poll Example

Instagram Polls

In 2017, Instagram rolled out its own polling convention, which became a part of its Stories feature. Instagram polls are added in the form of interactive stickers with two options that you can drag-and-drop on visual content you’ve created.

As is the nature of the platform, polls will usually pertain to the content of the post in question. (“Which color shirt do you like better?” or – in the example below via the company’s official announcement post – “Which donut should I eat?”)

Example of Instagram Stories Poll

(*Extremely Homer Simpson voice* Mmm, donuts…)

What Makes Instagram Polls Engaging

This is an excellent avenue for quickly gathering feedback around something people can see right in front of them. And you’ll have many options for making them stand out aesthetically.

How to Get Instagram Polls Right

If you have a sizable and engaged Instagram following, you could enlist your audience to help guide a decision (a la M&Ms). Customers might be more attached to what you’re doing if they feel like they played even a small part in directing it.

You may also try using polls for more general topics or market research – Instagram does have an enormous and active user base, after all – but the way it’s set up doesn’t lend itself to such applications as well as the other platforms mentioned here.

Facebook Polls

Very shortly after polls were introduced for Instagram last year, parent company Facebook released its own version for members and page administrators. Like Instagram, it only offers two response fields (presently), but does have some nice features like the ability to include images and gifs. Businesses might consider trying out more robust third-party apps Polls for Pages.

Example of Facebook Polls

What Makes Facebook Polls Engaging

Driving engagement on Facebook, as a publisher, has become very challenging. You likely know this already. Polls can be helpful in this regard.

A study by BuzzSumo found that questions rank as the most engaging types of posts on Facebook. Partially because of this, Neil Patel has argued that “a well-designed Facebook poll is one of the most powerful Facebook marketing tools today’s social media marketers have available to them.”

How to Get Facebook Polls Right

You’re competing with content from friends and family members in highly personalized feeds, so you’ll want a poll that stands out and bears considerable relevance to your audience. Take advantage of the ability to use images or moving graphics for voting options.

While polls can be more impactful than a standard text-based update, your organic reach will still be somewhat limited by Facebook’s suppressive algorithm unless you really catch some viral traction or pay to boost the post.

What About Other Platforms?

As of now, these are the only three social networks with built-in polls. LinkedIn used to have a Group polls feature, but retired it in 2014 (much to the chagrin of B2B marketers). Snapchat and Pinterest have never offered polls.

Best Practices for Social Media Polls

In the sections above we mentioned some distinctions and pointers specific to each platform. But at a higher level, here are a few recommendations for marketers looking to use social media polls.

#1 - Pique Your Audience’s Interest

One thing I really like about the poll features on Twitter, Facebook, and Instagram is the immediate incentive factor for participants. Voting on a poll allows you to instantly see real-time results. I know there have been plenty of times where I’ve come across one on my feed and clicked because I was very curious to see what the general consensus was.

Keep this irresistibility factor in mind as you create poll questions and response options.

#2 - Use Polls as a Springboard for Content

Let’s be honest: this isn’t exactly a scientific survey method, and the data obtained through social media polls isn’t going to be substantial enough to draw serious conclusions. However, you can still leverage the results in interesting ways.

In May, Search Engine Journal ran the following Twitter poll:

SEJ Poll Example

Then, they used the results (and responses) for an article on the topic. It was, transparently, just a sampling of feedback from random followers, but still made for a good read. Using the poll question as the post title also happens to be a savvy SEO move in this case, since it’s exactly the query a business owner might type into Google.

You can also simply poll your audience to ask earnestly what kind of content they want from you, as Slack* did here:

Slack Poll Example

#3 - Choose a Fitting Platform for Each Poll

Each platform has its own strengths and weaknesses. Make sure your polls align with them. Instagram and Facebook will only work for A/B type questions, which can be limiting. Twitter provides more of a multi-choice format but you can’t incorporate images or video into the voting options. And of course, each channel has its own distinct audience profile.   

#4 - Think Strategically

In many cases, the objective for a running a poll will simply be to attract attention and boost engagement. Nothing wrong with that. But you can also think bigger and tie it to other goals. For example, you could run a Facebook poll with a trivia question, prompting voters to visit your website and find the answer.

Think big and, when possible, tie your poll to a larger strategy.

#5 - Follow Up on Results

Granted, it doesn’t take a ton of effort to vote in a social media poll, but users are still taking an action and you should make it worth their while in some way. One method is to create content around the tabulations, as mentioned earlier.

But even following up with later posts remarking on the results, or inviting further thoughts, will show that it you’re not just tossing out throwaway questions for the heck of it. It will signal that you’re genuinely engaged with what your audience has to say and that you want to hear more.

What’s Your Poll Position?

Now that you know a little more about social media polls and how they work on each platform, where do you stand? Love ‘em? Hate ‘em? Let us know below (and, hey, we’d love it if you gave us a follow on Twitter while you’re at it).

TopRank Marketing Social Poll

Interested in finding other ways to increase your social media reach and engagement? Check out these recent posts from our blog:

Disclosure: Slack is a TopRank Marketing client.

The post The Power of Social Media Polls: The Drill-Down on 3 Platforms + 5 General Best Practices appeared first on Online Marketing Blog - TopRank®.

]]>
The Power of Social Media Polls for Marketing

The Power of Social Media Polls for Marketing Let’s take a trip down memory lane, all the way back to 2007. The world was a different place. Rihanna’s “Umbrella” (ella, ella) dominated the Billboard Charts. Scorsese’s masterpiece The Departed won Best Picture. Facebook was only a year removed from opening its membership to the general public, and Twitter was a fledgling startup, still looking to gain traction. But even then, online polls were already emerging as an intriguing tool for digital marketers. On this blog, TopRank Marketing CEO Lee Odden penned a post about the relatively nascent tactic, which could be utilized through a modest WordPress plugin. “If you want to know what your users are thinking,” Lee wrote. “Just ask them.” It’s a simple premise, and one that hasn’t changed over the past decade, although the tools at our disposal have evolved considerably. Today, audience polls are integrated features on most major social media networks. As marketers seek new ways to drive engagement and gather data, the allure of social media polls is obvious. Let’s take a look at how polls work on each platform, what kind of value they can provide, and how to get the most out of them.

The Polling Details

Twitter Polls

Users on Twitter could informally run polls in the platform’s early days — by manually tracking responses, hashtags, or retweets — but the official Twitter polls feature was launched in 2015. This made it easy to create sleek, interactive, customized polls with two (and later up to four) options. Lee frequently runs polls like this one on Twitter to gauge the opinions of his followers on various subjects: Lee Odden Poll Example What Makes Twitter Polls Engaging Staying in line with the overall appeal of Twitter, polls are extremely easy to participate in — one quick click of the mouse or tap of the mobile screen. How to Get Twitter Polls Right Knowing that the platform is built around quick-scrolling and bite-sized content, you’ll want to to ensure these polls are light on text, and eye-catching. Maybe include a couple of emojis, like HootSuite does here: Hootsuite Poll Example

Instagram Polls

In 2017, Instagram rolled out its own polling convention, which became a part of its Stories feature. Instagram polls are added in the form of interactive stickers with two options that you can drag-and-drop on visual content you’ve created. As is the nature of the platform, polls will usually pertain to the content of the post in question. (“Which color shirt do you like better?” or – in the example below via the company’s official announcement post – “Which donut should I eat?”) Example of Instagram Stories Poll (*Extremely Homer Simpson voice* Mmm, donuts…) What Makes Instagram Polls Engaging This is an excellent avenue for quickly gathering feedback around something people can see right in front of them. And you’ll have many options for making them stand out aesthetically. How to Get Instagram Polls Right If you have a sizable and engaged Instagram following, you could enlist your audience to help guide a decision (a la M&Ms). Customers might be more attached to what you’re doing if they feel like they played even a small part in directing it. You may also try using polls for more general topics or market research – Instagram does have an enormous and active user base, after all – but the way it’s set up doesn’t lend itself to such applications as well as the other platforms mentioned here.

Facebook Polls

Very shortly after polls were introduced for Instagram last year, parent company Facebook released its own version for members and page administrators. Like Instagram, it only offers two response fields (presently), but does have some nice features like the ability to include images and gifs. Businesses might consider trying out more robust third-party apps Polls for Pages. Example of Facebook Polls What Makes Facebook Polls Engaging Driving engagement on Facebook, as a publisher, has become very challenging. You likely know this already. Polls can be helpful in this regard. A study by BuzzSumo found that questions rank as the most engaging types of posts on Facebook. Partially because of this, Neil Patel has argued that “a well-designed Facebook poll is one of the most powerful Facebook marketing tools today’s social media marketers have available to them.” How to Get Facebook Polls Right You’re competing with content from friends and family members in highly personalized feeds, so you’ll want a poll that stands out and bears considerable relevance to your audience. Take advantage of the ability to use images or moving graphics for voting options. While polls can be more impactful than a standard text-based update, your organic reach will still be somewhat limited by Facebook’s suppressive algorithm unless you really catch some viral traction or pay to boost the post.

What About Other Platforms?

As of now, these are the only three social networks with built-in polls. LinkedIn used to have a Group polls feature, but retired it in 2014 (much to the chagrin of B2B marketers). Snapchat and Pinterest have never offered polls.

Best Practices for Social Media Polls

In the sections above we mentioned some distinctions and pointers specific to each platform. But at a higher level, here are a few recommendations for marketers looking to use social media polls.

#1 - Pique Your Audience’s Interest

One thing I really like about the poll features on Twitter, Facebook, and Instagram is the immediate incentive factor for participants. Voting on a poll allows you to instantly see real-time results. I know there have been plenty of times where I’ve come across one on my feed and clicked because I was very curious to see what the general consensus was. Keep this irresistibility factor in mind as you create poll questions and response options.

#2 - Use Polls as a Springboard for Content

Let’s be honest: this isn’t exactly a scientific survey method, and the data obtained through social media polls isn’t going to be substantial enough to draw serious conclusions. However, you can still leverage the results in interesting ways. In May, Search Engine Journal ran the following Twitter poll: SEJ Poll Example Then, they used the results (and responses) for an article on the topic. It was, transparently, just a sampling of feedback from random followers, but still made for a good read. Using the poll question as the post title also happens to be a savvy SEO move in this case, since it’s exactly the query a business owner might type into Google. You can also simply poll your audience to ask earnestly what kind of content they want from you, as Slack* did here: Slack Poll Example

#3 - Choose a Fitting Platform for Each Poll

Each platform has its own strengths and weaknesses. Make sure your polls align with them. Instagram and Facebook will only work for A/B type questions, which can be limiting. Twitter provides more of a multi-choice format but you can’t incorporate images or video into the voting options. And of course, each channel has its own distinct audience profile.   

#4 - Think Strategically

In many cases, the objective for a running a poll will simply be to attract attention and boost engagement. Nothing wrong with that. But you can also think bigger and tie it to other goals. For example, you could run a Facebook poll with a trivia question, prompting voters to visit your website and find the answer. Think big and, when possible, tie your poll to a larger strategy.

#5 - Follow Up on Results

Granted, it doesn’t take a ton of effort to vote in a social media poll, but users are still taking an action and you should make it worth their while in some way. One method is to create content around the tabulations, as mentioned earlier. But even following up with later posts remarking on the results, or inviting further thoughts, will show that it you’re not just tossing out throwaway questions for the heck of it. It will signal that you’re genuinely engaged with what your audience has to say and that you want to hear more.

What’s Your Poll Position?

Now that you know a little more about social media polls and how they work on each platform, where do you stand? Love ‘em? Hate ‘em? Let us know below (and, hey, we’d love it if you gave us a follow on Twitter while you’re at it). TopRank Marketing Social Poll Interested in finding other ways to increase your social media reach and engagement? Check out these recent posts from our blog: Disclosure: Slack is a TopRank Marketing client.

The post The Power of Social Media Polls: The Drill-Down on 3 Platforms + 5 General Best Practices appeared first on Online Marketing Blog - TopRank®.

]]>
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The Question on Many Marketers’ Minds: Should My Brand Start a Facebook Group? http://www.toprankblog.com/2018/06/facebook-groups-marketing/ http://www.toprankblog.com/2018/06/facebook-groups-marketing/#respond Mon, 11 Jun 2018 10:21:22 +0000 http://www.toprankblog.com/?p=24369 Should My Brand Start a Facebook Group

Should My Brand Start a Facebook Group

Despite its recent bubble of controversy, marketers still view Facebook as the prime destination for social media marketing.

The newly released Sprout Social Index 2018 reaffirms this, with 97% of social marketers saying they use the platform.

However, while almost everyone is incorporating Facebook into their strategies, not so many express confidence that it’s making the desired impact. Last month’s 2018 Social Media Marketing Industry Report showed only 49% reporting a belief that their Facebook marketing is effective.

With algorithmic changes deprioritizing publisher content on Facebook feeds, and thus suppressing organic reach for brands, marketers are feeling the crunch. As I wrote here recently, “Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there.”

One creative solution that marketers are increasingly turning to is Facebook groups.

Are they worth your time and effort? Let’s explore.

Why are Facebook Groups Gaining Steam?

Much like influencer marketing, Facebook groups present an opportunity to regain diminished reach by embracing the platform’s heightened focus on user-generated content.

According to the Sprout Social Index, social marketers point to increasing community engagement as their No. 2 biggest goal, right behind boosting brand awareness. Facebook groups are very much in line with this objective. They are mini-communities, where members are empowered to speak up and (in many cases) can engage directly with company reps, in addition to one another.

Although groups have long been available as a feature on Facebook, the brand-driven “Facebook Groups for Pages” were just rolled out last year. You can find a helpful primer on setting one up here, via Social Media Examiner.

What differentiates a Facebook page from a Facebook group, you might ask? AdWeek frames it as such:

“Pages (are) for pushing key marketing messages and product information, as well as an outlet for customer support. Groups is a dedicated space for more in-depth, meaningful conversations and relationships between a brand and its fans.”

Another attractive element of Facebook groups is the added analytical depth through Group Insights, which provides information about trends and usage patterns in your membership.

With growing emphases on engagement, authenticity, and community-building, it’s easy to see the appeal of Facebook groups as a marketing asset. And some are tapping into it very well. One notable example is Peloton, the cycling fitness company whose closed members group boasts an extremely active ecosystem of more than 92,000 members.

But not everyone is finding traction on this front.

[bctt tweet="With growing emphases on engagement, authenticity, & community-building, it’s easy to see the appeal of #FacebookGroups as a #marketing asset. And some are tapping into it very well. But not everyone is finding traction. - @NickNelsonMN" username="toprank"]

What’s Holding Back Brands on Facebook Groups?

Although the potential benefits are clear, the path to achieving them is a bit murky. For every success case like Peloton (which had the advantage of a three-year head start thanks to a preexisting member-driven community), there seem to be several examples of companies spinning their wheels in frustration.

While Peloton has hit its stride with groups, another popular fitness brand is searching for a second wind. As Digiday explained in May regarding Fitbit’s exploration of the tactic:

"The company created 12 different groups geared toward major cities like San Francisco, Los Angeles and New York. Each group has around 200 members, but that’s a far cry from the 2.4 million followers of Fitbit’s Facebook page. Fitbit’s group for fitness-focused San Francisco had only 11 posts in the past 30 days."

The problem is that around 200 million groups exist on Facebook, making it difficult to gain visibility, especially for new creations. To assist with this, CEO Mark Zuckerberg announced earlier this year the integration of a Groups tab intended to “make groups a more central part of the Facebook experience.”

“In addition to the new tab,” TechCrunch notes, “the company is launching a new Groups plugin that admins and developers can add to their websites and emails that solicits people to join their Facebook group.”

Some marketers have understandably been reluctant to dive into this functionality over concerns that Facebook will change gears and renew its focus six months from now, but I believe it’s safe to say — based on the social network’s clear commitment to elevating active participation and “meaningful communities” — that groups are going to be a mainstay feature going forward.

Should My Company Start a Facebook Group?

In assessing whether a Facebook group is worth launching for your B2B or B2C business, we recommend asking yourself these questions:

#1 - Are community conversations relating to my product or service useful?

If community is core to your offering, then Facebook groups are most likely going to be a fit. But you don’t want to force it. The most resonant groups bring users together over a shared passion where they can transfer knowledge, stories, and ideas. For instance, the highly popular Instant Pot Facebook group has become a destination for owners of the electric cooker to troubleshoot and post their own recipes.

“You’re only going to get those super-users and superfans,” says Meg McDougall, Social Media Strategist at TopRank Marketing. “If you have that audience, it’s a great opportunity. But you’re not going to build it out of nowhere.”

[bctt tweet="When it comes to #Facebook groups, you're only going to get super-users & superfans. If you have that audience, it's a great opportunity. But you're not going to build it out of nowhere. - @megnificent #SocialMediaMarketing" username="toprank"]

#2 - Do we have the bandwidth to run a group and grow it?

Don’t underestimate the commitment that running an active Facebook group can require. In order to get going, and especially to sustain, groups need attention and administration. You may want to have a content producer or community manager specifically designated for this task.

Also, be ready to have employees promote your group in various ways, such as mentioning it in content and including it in email signatures.

#3 - Is it truly going to be a value-oriented interaction hub, or simply another vehicle for brand promotion?

“If your brand starts a Facebook group, think of yourself as a facilitator rather than a marketer or blogger,” suggests Emily Gaudette in her post at Contently. “You’ll lose the group if you only promote your own work.”

This is pretty much a cardinal rule of content marketing in general, but especially important in these kinds of community-fueled endeavors. Oftentimes, the brand play should be very subtle, and customers will hopefully start associating your product or service with the topic because it’s where they go to talk about it and find good info.

The Bottom Line on Facebook Groups for Marketers

Without question, Facebook groups are more worthy of our attention than they were a year ago at this time. Dwindling organic reach for company pages on the platform, along with a strong commitment from corporate leadership to grow the feature, make this an intriguing frontier.

But as things stand, these spaces are really more about fostering and evolving engagement within your customer base as opposed to rapidly growing that base. And given the time and effort required to get it right, some brands might not find the payoff worthwhile.

In other words, don’t give in to groupthink.

“Look at what your end goal is for social,” McDougall urges. “If it’s reaching a ton of people, expanding your audience, and getting impressions, groups probably aren’t the best route. If it’s targeted interactions and deeper engagement, they can be really helpful.”

For more guidance on social media marketing that meets your objectives in a fast-changing environment, check out some of our recent write-ups on the subject:

The post The Question on Many Marketers’ Minds: Should My Brand Start a Facebook Group? appeared first on Online Marketing Blog - TopRank®.

]]>
Should My Brand Start a Facebook Group

Should My Brand Start a Facebook Group Despite its recent bubble of controversy, marketers still view Facebook as the prime destination for social media marketing. The newly released Sprout Social Index 2018 reaffirms this, with 97% of social marketers saying they use the platform. However, while almost everyone is incorporating Facebook into their strategies, not so many express confidence that it’s making the desired impact. Last month’s 2018 Social Media Marketing Industry Report showed only 49% reporting a belief that their Facebook marketing is effective. With algorithmic changes deprioritizing publisher content on Facebook feeds, and thus suppressing organic reach for brands, marketers are feeling the crunch. As I wrote here recently, “Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there.” One creative solution that marketers are increasingly turning to is Facebook groups. Are they worth your time and effort? Let’s explore.

Why are Facebook Groups Gaining Steam?

Much like influencer marketing, Facebook groups present an opportunity to regain diminished reach by embracing the platform’s heightened focus on user-generated content. According to the Sprout Social Index, social marketers point to increasing community engagement as their No. 2 biggest goal, right behind boosting brand awareness. Facebook groups are very much in line with this objective. They are mini-communities, where members are empowered to speak up and (in many cases) can engage directly with company reps, in addition to one another. Although groups have long been available as a feature on Facebook, the brand-driven “Facebook Groups for Pages” were just rolled out last year. You can find a helpful primer on setting one up here, via Social Media Examiner. What differentiates a Facebook page from a Facebook group, you might ask? AdWeek frames it as such:
“Pages (are) for pushing key marketing messages and product information, as well as an outlet for customer support. Groups is a dedicated space for more in-depth, meaningful conversations and relationships between a brand and its fans.”
Another attractive element of Facebook groups is the added analytical depth through Group Insights, which provides information about trends and usage patterns in your membership. With growing emphases on engagement, authenticity, and community-building, it’s easy to see the appeal of Facebook groups as a marketing asset. And some are tapping into it very well. One notable example is Peloton, the cycling fitness company whose closed members group boasts an extremely active ecosystem of more than 92,000 members. But not everyone is finding traction on this front. [bctt tweet="With growing emphases on engagement, authenticity, & community-building, it’s easy to see the appeal of #FacebookGroups as a #marketing asset. And some are tapping into it very well. But not everyone is finding traction. - @NickNelsonMN" username="toprank"]

What’s Holding Back Brands on Facebook Groups?

Although the potential benefits are clear, the path to achieving them is a bit murky. For every success case like Peloton (which had the advantage of a three-year head start thanks to a preexisting member-driven community), there seem to be several examples of companies spinning their wheels in frustration. While Peloton has hit its stride with groups, another popular fitness brand is searching for a second wind. As Digiday explained in May regarding Fitbit’s exploration of the tactic:
"The company created 12 different groups geared toward major cities like San Francisco, Los Angeles and New York. Each group has around 200 members, but that’s a far cry from the 2.4 million followers of Fitbit’s Facebook page. Fitbit’s group for fitness-focused San Francisco had only 11 posts in the past 30 days."
The problem is that around 200 million groups exist on Facebook, making it difficult to gain visibility, especially for new creations. To assist with this, CEO Mark Zuckerberg announced earlier this year the integration of a Groups tab intended to “make groups a more central part of the Facebook experience.” “In addition to the new tab,” TechCrunch notes, “the company is launching a new Groups plugin that admins and developers can add to their websites and emails that solicits people to join their Facebook group.” Some marketers have understandably been reluctant to dive into this functionality over concerns that Facebook will change gears and renew its focus six months from now, but I believe it’s safe to say — based on the social network’s clear commitment to elevating active participation and “meaningful communities” — that groups are going to be a mainstay feature going forward.

Should My Company Start a Facebook Group?

In assessing whether a Facebook group is worth launching for your B2B or B2C business, we recommend asking yourself these questions: #1 - Are community conversations relating to my product or service useful? If community is core to your offering, then Facebook groups are most likely going to be a fit. But you don’t want to force it. The most resonant groups bring users together over a shared passion where they can transfer knowledge, stories, and ideas. For instance, the highly popular Instant Pot Facebook group has become a destination for owners of the electric cooker to troubleshoot and post their own recipes. “You’re only going to get those super-users and superfans,” says Meg McDougall, Social Media Strategist at TopRank Marketing. “If you have that audience, it’s a great opportunity. But you’re not going to build it out of nowhere.” [bctt tweet="When it comes to #Facebook groups, you're only going to get super-users & superfans. If you have that audience, it's a great opportunity. But you're not going to build it out of nowhere. - @megnificent #SocialMediaMarketing" username="toprank"] #2 - Do we have the bandwidth to run a group and grow it? Don’t underestimate the commitment that running an active Facebook group can require. In order to get going, and especially to sustain, groups need attention and administration. You may want to have a content producer or community manager specifically designated for this task. Also, be ready to have employees promote your group in various ways, such as mentioning it in content and including it in email signatures. #3 - Is it truly going to be a value-oriented interaction hub, or simply another vehicle for brand promotion? “If your brand starts a Facebook group, think of yourself as a facilitator rather than a marketer or blogger,” suggests Emily Gaudette in her post at Contently. “You’ll lose the group if you only promote your own work.” This is pretty much a cardinal rule of content marketing in general, but especially important in these kinds of community-fueled endeavors. Oftentimes, the brand play should be very subtle, and customers will hopefully start associating your product or service with the topic because it’s where they go to talk about it and find good info.

The Bottom Line on Facebook Groups for Marketers

Without question, Facebook groups are more worthy of our attention than they were a year ago at this time. Dwindling organic reach for company pages on the platform, along with a strong commitment from corporate leadership to grow the feature, make this an intriguing frontier. But as things stand, these spaces are really more about fostering and evolving engagement within your customer base as opposed to rapidly growing that base. And given the time and effort required to get it right, some brands might not find the payoff worthwhile. In other words, don’t give in to groupthink. “Look at what your end goal is for social,” McDougall urges. “If it’s reaching a ton of people, expanding your audience, and getting impressions, groups probably aren’t the best route. If it’s targeted interactions and deeper engagement, they can be really helpful.” For more guidance on social media marketing that meets your objectives in a fast-changing environment, check out some of our recent write-ups on the subject:

The post The Question on Many Marketers’ Minds: Should My Brand Start a Facebook Group? appeared first on Online Marketing Blog - TopRank®.

]]>
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Digital Marketing Spotlight: An Interview With Ursula Ringham, Head of Global Influencer Marketing, SAP http://www.toprankblog.com/2018/06/influencer-marketing-ursula-ringham/ http://www.toprankblog.com/2018/06/influencer-marketing-ursula-ringham/#respond Mon, 04 Jun 2018 10:15:48 +0000 http://www.toprankblog.com/?p=24348 Influencer Marketing Interview Ursula Ringham

Influencer Marketing Interview Ursula Ringham

They say curiosity killed the cat, but in Ursula Ringham’s case, curiosity is her special gift—both personally and professionally.

“I’m a fiercely curious person who loves storytelling,” Ursula told me. “I guess it’s my hidden talent; I can strike up a conversation with a stranger and get them to tell me their full life story. I’ll talk to anyone. I want to know people and how they think.”

Her curiosity and “love of story” have guided her throughout her marketing career—from early positions at Adobe and Apple to self-publishing a thriller novel to her latest role as Head of Global Influencer Marketing at SAP*.

“I’m no millennial, but I have the millennial mindset,” she says. “You have to go after what you want. You can’t let fear decide your future. And I know if I put my mind to something, I can do it.”

As influencer marketing booms and social media marketing experiences a quasi midlife crisis, I sat down with Ursula to talk misconceptions, tools, and tips on both marketing fronts.

Q&A with SAP’s Ursula Ringham

Ursula Ringham, Head of Global Influencer Marketing, SAP1. Tell me about yourself. How did you come into the digital marketing space and eventually join SAP?

I was in the right place at the right time. As you know, I worked at Adobe and Apple, so I had a career in high-tech early on. I actually left Apple right before the first iPhone came out, and I stayed at home with my kids for about eight years.

When it was time to get back in, honestly, no one would hire me. They’d say: “You have great experience from back in the day, but you can’t compete.” Things had changed.

But even when I was at home, I was always doing something—I did some consulting and also worked on my passion for writing. That’s when I wrote and self-published my thriller novel, “Privileged Corruption.” I took creative writing classes, attended conferences and events when I could—and this is still something I do today; attend events to continue to develop because I still have several books in me.

Then in 2012, I was talking with a girlfriend and she said she needed someone to write customer success stories. And while I didn’t have the exact experience, I could write and I thought: “I can do anything if I put my mind to it.”

So, I got a job as a contractor; someone took a chance on me. And that someone was at SAP.

2. You have extensive experience with social media. What have you found to be the universal truths of social? (The things that stay the same no matter what platform or algorithm changes occur.)

Authenticity and storytelling; you need to own your brand—but you need to do it strategically.

As an individual on social or through your brand channels, you need to share the truths about who you are in a way that connects with your audience.

For me, these are the “five truths” I share with my following:

No. 1: My work.

Tell a story that enables people to come with you on the journey. Your audience doesn’t want to hear that your company just released a new product or service. They want to know how you’re solving problems or making a difference.

No. 2: My family.

I don’t give every detail here—just sprinkle some things in. This is how people see a different side and get to know me. You have to give something personal.

No. 3: My passion.

You have to share something you love. Dogs, skiing, Star Wars, poetry—the list goes on. Share something you’re passionate about because you’ll be able to form connections with people who have the same passions.

No. 4: Sports.

Whether you’re a sports fanatic or simply tolerate them, it’s something everyone can connect with and discuss—whether it’s your child’s little league baseball game or the NBA Finals.

No. 5: Third-party voices.

It could be an article from my favorite journalist or the latest commentary on the royal wedding. The point is to share things that you and your audience find interesting.

The bottom line here is: Be authentic. Be yourself (or your brand). But be strategic.

[bctt tweet="As an individual on #socialmedia or through your brand channels, you need to share the truths about who you are in a way that connects with your audience. - @ursularingham" username="toprank"]

3. What do you think is most misunderstood about influencer marketing?

For one, people often think that influencer marketing is all about celebrities hawking a product. It’s truly not about that—especially in the B2B realm. It’s about highlighting experts who have real experience on the business challenges a brand’s audience faces.

Secondly, it’s not always about the number of followers or connections an influencer has. Some people think: “Oh my God. We have to work with this person. They have a million followers.” Your influencers have to be able to relate to your audience and that skill isn’t necessarily determined by a large following.

Thirdly, influencer marketing is not a one-and-done tactic. You want it to be for the long haul, so influencer relationships are everything. You need to dig deep to learn who your influencers are and the expertise they bring, and build a relationship by consistent and thoughtful engagement.

Lastly, influencers can be found within your own company. Your employees can be influencers. People often forget this. You can and should combine internal and external influencers.

4. What’s one “influencer marketing must” that marketers often overlook?

You must have a call to action. What’s the point? What’s your end goal? How are you defining success? Where are you sending them?

Whether your goal is brand awareness or lead gen, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey.

[bctt tweet="Regardless of your goal, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey. - @ursularingham #InfluencerMarketing" username="toprank"]

5. Let’s say you’ve run into a long-lost marketer friend who’s considering working with influencers. Where do you tell them to start? What do you tell them to be cautious of?

The main thing is: If you want to succeed, you have to be in it to win it. You have to be on social media, you have to be engaged, you have to follow influencers, you have to engage with them, and you have to read, watch, or listen to their content. And all of this is before, during, and after you reach out for the first ask.

When it comes to vetting who you want to work with, start by digging into their social channels.

Twitter is a great place to learn about the topics and types of content they’re interested in. LinkedIn is great for this, too, but that’s where you can really vet whether they have the expertise and background to make a partnership a good fit. Facebook and Instagram are where you can see if you really want to work with them since you’re typically able to see more personality there.

As for something to look out for, as you’re viewing their social posts, see if they’re just sharing the same things on every channel. A post on Instagram with 10 hashtags will not work on Facebook. Every channel is different and if you keep seeing the same post, it’s like: Where are you? Where’s the authentic side?

Finally, you should be very selective on who you work with. You need to make sure they’re a good fit. Sometimes I’ll actually reach out to a mutual connection or a colleague at a different company to see if they’ve worked with an influencer before and get their read on them.

[bctt tweet="If you want to succeed at #influencermarketing, you have to be in it to win it. You have to commit. - @ursularingham" username="toprank"]

6. Where do you think GDPR and data privacy as it relates to social media and influencer marketing will have biggest impact on how brands engage? (What do brands need to consider?)

GDPR is going to be the stake in the ground for all data privacy—bar none. As GDPR kicks off, we’ll start to see lawsuits and controversies in the news and people will become increasingly aware and engaged. In the U.S., we’re already becoming more aware of data privacy issues, especially after Cambridge Analytica.

But bottom line, GDPR will be really important. And as a result, our influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. They’ll be a huge asset because people don’t trust brands outright—they trust people.

[bctt tweet="In light of #GDPR, influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. - @ursularingham #InfluencerMarketing" username="toprank"]

7. What’s in your social media marketing toolbox? (What platforms, tools or best practices are your must-haves for success?)

On the personal front, I’m on Twitter, Facebook, Instagram, and LinkedIn. A key best practice for me here is tailoring the content and the messaging for each platform because my audience is different for each.

In addition, I post in the moment, every day. Authenticity is important, so I rarely use scheduling tools.

Now, for the brand marketers out there, you absolutely need a social media scheduling and management tool. You need help. And there are so many tools out there like Hootsuite or Buffer, but do your research and select one that meets your brand’s needs from a management and budgetary perspective.

8. How about your influencer marketing toolbox?

Brands engaging in influencer relations and marketing need a tool to help organize, identify, and manage relationships with influencers. A spreadsheet won’t get you very far. Tools can help you keep up with what your influencers are doing and sharing, so you can regularly engage and continue to build relationships.

Like with social media management tools, there are several options like Traackr or Onalytica, so do your research and pick one that’s the best fit.

9. Finally, what are you most excited for in your new role as Head of Global Influencer Marketing for SAP?

Building a world-class influencer program that helps SAP become a Top-10 brand. And we’ll do it through innovative storytelling. We make incredibly innovative products, so we need to tell our stories in innovative ways. And working with influencers will help us do that.

I love pushing the envelope. I love innovative content. And I’m excited about what can happen when we think a little differently.

10. Any final words for other marketers out there?

In marketing, story is everything. But in order to tell a compelling story, you have to be immersed. Bring empathy and understanding, bring purpose, and bring insight—the latter of which influencers can certainly help with.

Finally, embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate.

[bctt tweet=".@ursularingham's message to #marketers: Embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate." username="toprank"]

Ready to Take the Influencer Marketing Dive?

As Ursula so eloquently said, in order to succeed at influencer marketing, you have to be in it to win it. You have to commit. So, why not start with immersing yourself in influencer marketing tips, tactics, and strategies.

Check out some of these helpful posts to get you more in the know and help you make the leap:

Finally, a big thank you to Ursula for sharing her story and insights. You rock! If you want to connect with Ursula, follow her on Twitter or LinkedIn.

Disclosure: SAP is a TopRank Marketing client.

The post Digital Marketing Spotlight: An Interview With Ursula Ringham, Head of Global Influencer Marketing, SAP appeared first on Online Marketing Blog - TopRank®.

]]>
Influencer Marketing Interview Ursula Ringham

Influencer Marketing Interview Ursula Ringham They say curiosity killed the cat, but in Ursula Ringham’s case, curiosity is her special gift—both personally and professionally. “I’m a fiercely curious person who loves storytelling,” Ursula told me. “I guess it’s my hidden talent; I can strike up a conversation with a stranger and get them to tell me their full life story. I’ll talk to anyone. I want to know people and how they think.” Her curiosity and “love of story” have guided her throughout her marketing career—from early positions at Adobe and Apple to self-publishing a thriller novel to her latest role as Head of Global Influencer Marketing at SAP*. “I’m no millennial, but I have the millennial mindset,” she says. “You have to go after what you want. You can’t let fear decide your future. And I know if I put my mind to something, I can do it.” As influencer marketing booms and social media marketing experiences a quasi midlife crisis, I sat down with Ursula to talk misconceptions, tools, and tips on both marketing fronts.

Q&A with SAP’s Ursula Ringham

Ursula Ringham, Head of Global Influencer Marketing, SAP1. Tell me about yourself. How did you come into the digital marketing space and eventually join SAP?

I was in the right place at the right time. As you know, I worked at Adobe and Apple, so I had a career in high-tech early on. I actually left Apple right before the first iPhone came out, and I stayed at home with my kids for about eight years. When it was time to get back in, honestly, no one would hire me. They’d say: “You have great experience from back in the day, but you can’t compete.” Things had changed. But even when I was at home, I was always doing something—I did some consulting and also worked on my passion for writing. That’s when I wrote and self-published my thriller novel, “Privileged Corruption.” I took creative writing classes, attended conferences and events when I could—and this is still something I do today; attend events to continue to develop because I still have several books in me. Then in 2012, I was talking with a girlfriend and she said she needed someone to write customer success stories. And while I didn’t have the exact experience, I could write and I thought: “I can do anything if I put my mind to it.” So, I got a job as a contractor; someone took a chance on me. And that someone was at SAP.

2. You have extensive experience with social media. What have you found to be the universal truths of social? (The things that stay the same no matter what platform or algorithm changes occur.)

Authenticity and storytelling; you need to own your brand—but you need to do it strategically. As an individual on social or through your brand channels, you need to share the truths about who you are in a way that connects with your audience. For me, these are the “five truths” I share with my following: No. 1: My work. Tell a story that enables people to come with you on the journey. Your audience doesn’t want to hear that your company just released a new product or service. They want to know how you’re solving problems or making a difference. No. 2: My family. I don’t give every detail here—just sprinkle some things in. This is how people see a different side and get to know me. You have to give something personal. No. 3: My passion. You have to share something you love. Dogs, skiing, Star Wars, poetry—the list goes on. Share something you’re passionate about because you’ll be able to form connections with people who have the same passions. No. 4: Sports. Whether you’re a sports fanatic or simply tolerate them, it’s something everyone can connect with and discuss—whether it’s your child’s little league baseball game or the NBA Finals. No. 5: Third-party voices. It could be an article from my favorite journalist or the latest commentary on the royal wedding. The point is to share things that you and your audience find interesting. The bottom line here is: Be authentic. Be yourself (or your brand). But be strategic. [bctt tweet="As an individual on #socialmedia or through your brand channels, you need to share the truths about who you are in a way that connects with your audience. - @ursularingham" username="toprank"]

3. What do you think is most misunderstood about influencer marketing?

For one, people often think that influencer marketing is all about celebrities hawking a product. It’s truly not about that—especially in the B2B realm. It’s about highlighting experts who have real experience on the business challenges a brand’s audience faces. Secondly, it’s not always about the number of followers or connections an influencer has. Some people think: “Oh my God. We have to work with this person. They have a million followers.” Your influencers have to be able to relate to your audience and that skill isn’t necessarily determined by a large following. Thirdly, influencer marketing is not a one-and-done tactic. You want it to be for the long haul, so influencer relationships are everything. You need to dig deep to learn who your influencers are and the expertise they bring, and build a relationship by consistent and thoughtful engagement. Lastly, influencers can be found within your own company. Your employees can be influencers. People often forget this. You can and should combine internal and external influencers.

4. What’s one “influencer marketing must” that marketers often overlook?

You must have a call to action. What’s the point? What’s your end goal? How are you defining success? Where are you sending them? Whether your goal is brand awareness or lead gen, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey. [bctt tweet="Regardless of your goal, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey. - @ursularingham #InfluencerMarketing" username="toprank"]

5. Let’s say you’ve run into a long-lost marketer friend who’s considering working with influencers. Where do you tell them to start? What do you tell them to be cautious of?

The main thing is: If you want to succeed, you have to be in it to win it. You have to be on social media, you have to be engaged, you have to follow influencers, you have to engage with them, and you have to read, watch, or listen to their content. And all of this is before, during, and after you reach out for the first ask. When it comes to vetting who you want to work with, start by digging into their social channels. Twitter is a great place to learn about the topics and types of content they’re interested in. LinkedIn is great for this, too, but that’s where you can really vet whether they have the expertise and background to make a partnership a good fit. Facebook and Instagram are where you can see if you really want to work with them since you’re typically able to see more personality there. As for something to look out for, as you’re viewing their social posts, see if they’re just sharing the same things on every channel. A post on Instagram with 10 hashtags will not work on Facebook. Every channel is different and if you keep seeing the same post, it’s like: Where are you? Where’s the authentic side? Finally, you should be very selective on who you work with. You need to make sure they’re a good fit. Sometimes I’ll actually reach out to a mutual connection or a colleague at a different company to see if they’ve worked with an influencer before and get their read on them. [bctt tweet="If you want to succeed at #influencermarketing, you have to be in it to win it. You have to commit. - @ursularingham" username="toprank"]

6. Where do you think GDPR and data privacy as it relates to social media and influencer marketing will have biggest impact on how brands engage? (What do brands need to consider?)

GDPR is going to be the stake in the ground for all data privacy—bar none. As GDPR kicks off, we’ll start to see lawsuits and controversies in the news and people will become increasingly aware and engaged. In the U.S., we’re already becoming more aware of data privacy issues, especially after Cambridge Analytica. But bottom line, GDPR will be really important. And as a result, our influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. They’ll be a huge asset because people don’t trust brands outright—they trust people. [bctt tweet="In light of #GDPR, influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. - @ursularingham #InfluencerMarketing" username="toprank"]

7. What’s in your social media marketing toolbox? (What platforms, tools or best practices are your must-haves for success?)

On the personal front, I’m on Twitter, Facebook, Instagram, and LinkedIn. A key best practice for me here is tailoring the content and the messaging for each platform because my audience is different for each. In addition, I post in the moment, every day. Authenticity is important, so I rarely use scheduling tools. Now, for the brand marketers out there, you absolutely need a social media scheduling and management tool. You need help. And there are so many tools out there like Hootsuite or Buffer, but do your research and select one that meets your brand’s needs from a management and budgetary perspective.

8. How about your influencer marketing toolbox?

Brands engaging in influencer relations and marketing need a tool to help organize, identify, and manage relationships with influencers. A spreadsheet won’t get you very far. Tools can help you keep up with what your influencers are doing and sharing, so you can regularly engage and continue to build relationships. Like with social media management tools, there are several options like Traackr or Onalytica, so do your research and pick one that’s the best fit.

9. Finally, what are you most excited for in your new role as Head of Global Influencer Marketing for SAP?

Building a world-class influencer program that helps SAP become a Top-10 brand. And we’ll do it through innovative storytelling. We make incredibly innovative products, so we need to tell our stories in innovative ways. And working with influencers will help us do that. I love pushing the envelope. I love innovative content. And I’m excited about what can happen when we think a little differently.

10. Any final words for other marketers out there?

In marketing, story is everything. But in order to tell a compelling story, you have to be immersed. Bring empathy and understanding, bring purpose, and bring insight—the latter of which influencers can certainly help with. Finally, embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate. [bctt tweet=".@ursularingham's message to #marketers: Embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate." username="toprank"]

Ready to Take the Influencer Marketing Dive?

As Ursula so eloquently said, in order to succeed at influencer marketing, you have to be in it to win it. You have to commit. So, why not start with immersing yourself in influencer marketing tips, tactics, and strategies. Check out some of these helpful posts to get you more in the know and help you make the leap: Finally, a big thank you to Ursula for sharing her story and insights. You rock! If you want to connect with Ursula, follow her on Twitter or LinkedIn. Disclosure: SAP is a TopRank Marketing client.

The post Digital Marketing Spotlight: An Interview With Ursula Ringham, Head of Global Influencer Marketing, SAP appeared first on Online Marketing Blog - TopRank®.

]]>
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From Messenger Bots to the Growth of ‘Gram, Social Media Examiner’s Annual Report Reveals Trends to Watch http://www.toprankblog.com/2018/05/social-media-marketing-trends-statistics-2018/ http://www.toprankblog.com/2018/05/social-media-marketing-trends-statistics-2018/#respond Mon, 21 May 2018 10:38:57 +0000 http://www.toprankblog.com/?p=24270 2018 Social Media Marketing Trends from Social Media Examiner Report

2018 Social Media Marketing Trends from Social Media Examiner Report

Engagement is down. Trust is dwindling. And the most popular social media marketing platform is now riddled with uncertainty.

For marketers, the social space has never felt more daunting or perplexing. Luckily, Social Media Examiner recently released its 2018 Social Media Marketing Industry Report, the latest annual snapshot of where things currently stand in this critical frontier.

While the report doesn’t answer all our questions, it does offer some helpful clarity and context.

We’ve gone through Social Media Examiner’s in-depth report, which gathered input from more than 5,700 respondents, and distilled some of the most noteworthy nuggets for marketers to noodle on and insights on how you can improve your efforts.

Here’s what you need to know about the state of social media marketing in 2018.

#1 - Facebook is in flux.

Although it continues to be easily the most prioritized social network for marketers at large, Facebook has become a source of quandary.

This pie chart, displaying responses to the question, “My Facebook organic post reach has declined in the last year,” illustrates this quite well:

That’s a remarkably even split, but the bottom line is this: more than half of marketers either agree or strongly agree that their organic reach has dropped since 2017. This comes as no surprise, since Facebook CEO Mark Zuckerberg has all but admitted that the platform is shifting feed prioritization away from branded content in favor of user-generated posts.   

Despite this, Facebook remains the most-utilized social channel for marketing with 94% penetration, nearly 30 percentage points above the next-highest, and 67% of respondents point to it as their most important platform.

Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there, as only 49% of respondents feel their marketing is effective on the platform.

[bctt tweet="Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

What Should I Do?

Obviously, paid will play a major role; 67% of marketers plan on increasing their use of Facebook ads in the coming year. But, as TopRank Marketing’s Caitlin Burgess has written, influencer marketing also offers a path to capturing attention in the age of diminishing organic reach. And that’s an opportunity that fewer marketers are hip to, with 61% reporting that they are not working with influencers as part of their social media efforts.

#2 - The ‘Gram is in.

While Facebook continues to rule the roost, its prized subsidiary is most noticeably on the rise. Instagram is now the second most commonly used social media platform for marketers, jumping up from the No. 4 slot in 2017 with a 54% gain.

via GIPHY

Our own Josh Nite recently coined the term “hopping on the ‘gramwagon,” which I love, and there’s definitely a widespread movement in that direction. Two out of three marketers said they plan to boost their organic activities on Instagram in the next year, while 53% intend to increase their investment in ads on the platform.

This makes sense given that 80% of marketers cited visual images — core to Instagram’s interface — as their most commonly used type of social media content and 32% said it was the single most important type, beating out blogging (27%), videos (24%) and live video (9%).

Seeking to take advantage of its growing momentum, Instagram is in the process of rolling out several new features for businesses.

As you might guess, Instagram is a more popular focus for the B2C cohort (72%) than B2B (57%), where LinkedIn remains the most prevalent non-Facebook option.

What Should I Do?

Is it time for your business to jump on the ‘gramwagon? Not necessarily. Instagram has a sizable audience and some great features, but isn’t the right fit for every business type. Determining whether it’s a good fit will ultimately depend on who your ideal customer and audience is, as well as your business objectives and available team and budgetary resources.

These insights and examples around Instagram marketing might help inform your decision.

#3 - Video is the vision.

The marketing community at large is taking a keen interest in the world of video.

Fifty-eight percent of marketers said they plan to increase their YouTube organic activities in the next 12 months. And while only 24% of marketers currently peg video as the most important social media content type, 77% expressed an intention to grow their reliance on it going forward, topping the list.

When asked which forms of content they wanted to learn more about, respondents chose video (77%) and live video (68%) above all others.

What Should I Do?

The beauty of video is that it doesn’t follow a linear format. You can and should experiment to find the right format for your message and audience's tastes, as well as to match what you’re trying to accomplish at different stages of the funnel.

If you’re among those eager to learn more about video, our team recently shared some tips for first-time video marketers. And if you’re already exploring this tactic, our Annie Leuman shared examples of brands connecting with audiences through long-form video.

#4 - What about bots?

Facebook Messenger first launched an API for bots back in 2016, but there still aren’t too many marketers wading into this pool. Only 15% of respondents said they’re currently using Facebook Messenger bots as part of their marketing mix. However, 51% said they plan to include this tactic in future marketing.

One does wonder, however, if such plans will be altered by Facebook’s maneuvers to restore faith amid privacy concerns. The company quietly paused the ability of developers to add new chatbots in the wake of the Cambridge Analytica scandal.

What Should I Do?

This remains a relatively nascent tool for engagement, but it’s worth getting familiar. Why? Because it has the potential to be an “always-on” marketing team member. But like any new feature or technology, you need to be thoughtful and engaged as you develop and launch your plan, as well as monitor

To provide some recognizable context, this blog post does a nice job laying out the similarities and differences between email and messenger bots.

#5 - Measurement moving forward.

Here at TopRank Marketing, we’re big on concrete reporting and analytics, so we’re glad to see 44% of marketers now stating that they’re able to measure ROI from social media activities, up from 38% last year.

That’s still less than half, and only 10% strongly agreed, so there remains considerable room for improvement.

Incidentally, Seb Joseph wrote earlier this month at Digiday that advertisers questioning ROI might be Facebook’s biggest threat.

What Should I Do?

Most of the major social platforms have deep measurement functionality that you might not be utilizing. Make sure to explore back-end dashboards and pinpoint metrics that align with your objectives. Additionally, Sprout Social compiled a list of the best social media analytics tools of 2018.

[bctt tweet="Most of the major social platforms have deep measurement functionality that you might not be utilizing. Explore back-end dashboards & pinpoint metrics that align with your objectives. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

Solving Social Media Marketing in 2018

The constantly changing dynamics of social media marketing make it an especially challenging landscape to navigate, but the sheer number of users and level of activity make it one that none of us operating in the digital world can afford to ignore.

While the latest Social Media Marketing Industry report points to several areas of of uncertainty and shortcoming, it also shows that marketers are moving in the right direction when it comes to grasping ROI, embracing video, and diversifying their strategies. Hopefully the tips we’ve provided here can help you with these initiatives.

While its standing is still impressively strong, I’ll be curious to see if Facebook loses its dominant footing in the year ahead, and how other players might pivot to take advantage.

Want to read the full report? Head on over to Social Media Examiner. Looking for additional social media insights, trends, and tips? Peruse our lineup of recent social media marketing blog posts.

The post From Messenger Bots to the Growth of ‘Gram, Social Media Examiner’s Annual Report Reveals Trends to Watch appeared first on Online Marketing Blog - TopRank®.

]]>
2018 Social Media Marketing Trends from Social Media Examiner Report

2018 Social Media Marketing Trends from Social Media Examiner Report Engagement is down. Trust is dwindling. And the most popular social media marketing platform is now riddled with uncertainty. For marketers, the social space has never felt more daunting or perplexing. Luckily, Social Media Examiner recently released its 2018 Social Media Marketing Industry Report, the latest annual snapshot of where things currently stand in this critical frontier. While the report doesn’t answer all our questions, it does offer some helpful clarity and context. We’ve gone through Social Media Examiner’s in-depth report, which gathered input from more than 5,700 respondents, and distilled some of the most noteworthy nuggets for marketers to noodle on and insights on how you can improve your efforts. Here’s what you need to know about the state of social media marketing in 2018.

#1 - Facebook is in flux.

Although it continues to be easily the most prioritized social network for marketers at large, Facebook has become a source of quandary. This pie chart, displaying responses to the question, “My Facebook organic post reach has declined in the last year,” illustrates this quite well: That’s a remarkably even split, but the bottom line is this: more than half of marketers either agree or strongly agree that their organic reach has dropped since 2017. This comes as no surprise, since Facebook CEO Mark Zuckerberg has all but admitted that the platform is shifting feed prioritization away from branded content in favor of user-generated posts.    Despite this, Facebook remains the most-utilized social channel for marketing with 94% penetration, nearly 30 percentage points above the next-highest, and 67% of respondents point to it as their most important platform. Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there, as only 49% of respondents feel their marketing is effective on the platform. [bctt tweet="Facebook’s gargantuan active user base is impossible to ignore. We just need to get creative in finding ways to connect with people there. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

What Should I Do?

Obviously, paid will play a major role; 67% of marketers plan on increasing their use of Facebook ads in the coming year. But, as TopRank Marketing’s Caitlin Burgess has written, influencer marketing also offers a path to capturing attention in the age of diminishing organic reach. And that’s an opportunity that fewer marketers are hip to, with 61% reporting that they are not working with influencers as part of their social media efforts.

#2 - The ‘Gram is in.

While Facebook continues to rule the roost, its prized subsidiary is most noticeably on the rise. Instagram is now the second most commonly used social media platform for marketers, jumping up from the No. 4 slot in 2017 with a 54% gain. via GIPHY Our own Josh Nite recently coined the term “hopping on the ‘gramwagon,” which I love, and there’s definitely a widespread movement in that direction. Two out of three marketers said they plan to boost their organic activities on Instagram in the next year, while 53% intend to increase their investment in ads on the platform. This makes sense given that 80% of marketers cited visual images — core to Instagram’s interface — as their most commonly used type of social media content and 32% said it was the single most important type, beating out blogging (27%), videos (24%) and live video (9%). Seeking to take advantage of its growing momentum, Instagram is in the process of rolling out several new features for businesses. As you might guess, Instagram is a more popular focus for the B2C cohort (72%) than B2B (57%), where LinkedIn remains the most prevalent non-Facebook option.

What Should I Do?

Is it time for your business to jump on the ‘gramwagon? Not necessarily. Instagram has a sizable audience and some great features, but isn’t the right fit for every business type. Determining whether it’s a good fit will ultimately depend on who your ideal customer and audience is, as well as your business objectives and available team and budgetary resources. These insights and examples around Instagram marketing might help inform your decision.

#3 - Video is the vision.

The marketing community at large is taking a keen interest in the world of video. Fifty-eight percent of marketers said they plan to increase their YouTube organic activities in the next 12 months. And while only 24% of marketers currently peg video as the most important social media content type, 77% expressed an intention to grow their reliance on it going forward, topping the list. When asked which forms of content they wanted to learn more about, respondents chose video (77%) and live video (68%) above all others.

What Should I Do?

The beauty of video is that it doesn’t follow a linear format. You can and should experiment to find the right format for your message and audience's tastes, as well as to match what you’re trying to accomplish at different stages of the funnel. If you’re among those eager to learn more about video, our team recently shared some tips for first-time video marketers. And if you’re already exploring this tactic, our Annie Leuman shared examples of brands connecting with audiences through long-form video.

#4 - What about bots?

Facebook Messenger first launched an API for bots back in 2016, but there still aren’t too many marketers wading into this pool. Only 15% of respondents said they’re currently using Facebook Messenger bots as part of their marketing mix. However, 51% said they plan to include this tactic in future marketing. One does wonder, however, if such plans will be altered by Facebook’s maneuvers to restore faith amid privacy concerns. The company quietly paused the ability of developers to add new chatbots in the wake of the Cambridge Analytica scandal.

What Should I Do?

This remains a relatively nascent tool for engagement, but it’s worth getting familiar. Why? Because it has the potential to be an “always-on” marketing team member. But like any new feature or technology, you need to be thoughtful and engaged as you develop and launch your plan, as well as monitor To provide some recognizable context, this blog post does a nice job laying out the similarities and differences between email and messenger bots.

#5 - Measurement moving forward.

Here at TopRank Marketing, we’re big on concrete reporting and analytics, so we’re glad to see 44% of marketers now stating that they’re able to measure ROI from social media activities, up from 38% last year. That’s still less than half, and only 10% strongly agreed, so there remains considerable room for improvement. Incidentally, Seb Joseph wrote earlier this month at Digiday that advertisers questioning ROI might be Facebook’s biggest threat.

What Should I Do?

Most of the major social platforms have deep measurement functionality that you might not be utilizing. Make sure to explore back-end dashboards and pinpoint metrics that align with your objectives. Additionally, Sprout Social compiled a list of the best social media analytics tools of 2018. [bctt tweet="Most of the major social platforms have deep measurement functionality that you might not be utilizing. Explore back-end dashboards & pinpoint metrics that align with your objectives. - @NickNelsonMN #SocialMediaMarketing" username="toprank"]

Solving Social Media Marketing in 2018

The constantly changing dynamics of social media marketing make it an especially challenging landscape to navigate, but the sheer number of users and level of activity make it one that none of us operating in the digital world can afford to ignore. While the latest Social Media Marketing Industry report points to several areas of of uncertainty and shortcoming, it also shows that marketers are moving in the right direction when it comes to grasping ROI, embracing video, and diversifying their strategies. Hopefully the tips we’ve provided here can help you with these initiatives. While its standing is still impressively strong, I’ll be curious to see if Facebook loses its dominant footing in the year ahead, and how other players might pivot to take advantage. Want to read the full report? Head on over to Social Media Examiner. Looking for additional social media insights, trends, and tips? Peruse our lineup of recent social media marketing blog posts.

The post From Messenger Bots to the Growth of ‘Gram, Social Media Examiner’s Annual Report Reveals Trends to Watch appeared first on Online Marketing Blog - TopRank®.

]]>
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Social Media Marketing Benchmarks: What Works & Where to Focus http://www.toprankblog.com/2018/04/social-media-marketing-benchmarks-focus/ http://www.toprankblog.com/2018/04/social-media-marketing-benchmarks-focus/#respond Wed, 11 Apr 2018 10:02:20 +0000 http://www.toprankblog.com/?p=24087 Social Media Marketing Benchmarks Report 2018

Social Media Marketing Benchmarks Report 2018

Social media marketers, how are you feeling? Take a minute to breathe if you need to. The last few months have been a wild ride. Fatigue, vertigo, and even a little nausea are perfectly understandable.

As I said before, social media isn’t dying, but it is changing. Marketers are used to quick changes, naturally, but it’s important to be sure we’re making the right changes. We should approach evolving our social media with the same data-driven, strategic rigor that applies to everything else we do.

The good folks at Rival IQ recently published their 2018 Social Media Benchmarking Report. The data points to some clear directions for the next evolution of social media marketing.

Here are some of the key data points – and, more importantly, what you should do about them.

#1 - Influencers Have the Highest Engagement Rate on Facebook

Facebook Engagement Benchmark 2018

The report breaks down engagement by platform and by vertical, which invites some intriguing comparisons. If you’re in the food & beverage industry, congratulations! You’re likely seeing some of the highest engagement.

If you’re not, however, there’s no need to roll out a new Cloud-Based SaaS brand of soft drink. Influencers are also hitting the top engagement rate (a whopping .24%, but more on that later).

What to Do:

TopRank Marketing has been talking about influencer marketing since before it was cool. These stats underline the importance of co-creating content with influencers who are relevant to your audience. It’s incredibly tough for brands to make a connection with organic social. Influencers can provide the person-to-person relationship that most people want out of social media interaction.

Read: Death of Facebook Organic Reach = New Opportunities for Influencer Marketing

#2 - More Posting Doesn’t Equal More Engagement

The highest post frequency on Facebook is in the Media vertical, with an average of over 10 posts per day. That’s an artifact of an old way of thinking about social media: Flood your page with posts and hope one or two stick. That strategy doesn’t seem to work anymore. Media has the lowest engagement rate, at .08%. Especially with Facebook, upping your posting frequency is counterproductive. The algorithm will show your posts in fewer feeds, fewer people will interact with them as a result, and you start a vicious cycle that ends up slashing your organic reach.

What to Do:

Stick to one or two posts per day, and really make them count. That’s right at the industry average, and seems to be the threshold on most platforms for how much an audience wants to see branded content. If you have ten potential posts, get ruthless: Pick the two that are most interesting, most relevant, most valuable to your audience. Then save the rest for a roundup blog post at the end of the week.

#3 - Engagement Rates Vary Widely by Platform

We tend to talk about social media as though it were a single monolithic platform. Of course we know there are differences between channels, but the report underscores just how much they can vary. The engagement rates for Instagram are above the 1% mark, with some verticals seeing over 3%:

2018 Instagram Engagement Benchmarks

2018 Twitter Benchmarks

While Twitter has an average engagement of .046%. That’s 4 hundredths of a percent, or engagement on one out of every 4,000 posts.

What to Do:

If Instagram fits your brand, and your audience is there, these stats are definitely an endorsement for hopping on the 'gramwagon. But don’t count Twitter out completely. There is a great deal more content posted on Twitter than Instagram, and Twitter moves a lot faster. So that low engagement rate shouldn’t scare you off completely. Instead, use Twitter to boost your brand awareness, provide customer service via social media monitoring, and to engage with potential influencers.

Paid posts on Twitter can also have a powerful impact. One of our technology clients initially ruled out Twitter completely. We were able to prove they had a potential audience on Twitter and helped them run a paid program. In the end, their Twitter engagement was far higher than engagement on any other platform.

#4 - Engagement Is Low on Every Platform

More than anything, the report shows just how low the benchmarks are across the social media spectrum. If an email marketing campaign had a .046% average open rate, we would be throwing in the towel writing our resignations at the same time.

The drop in engagement makes sense, though, with how social media platforms have evolved. They used to be based on delivering all the posts the user opted into seeing. Whatever accounts the person chose to follow, that was what filled their feed.

Now every major social site is curated by algorithm. The user doesn’t control what they see, and neither do brands.

What to Do:

There are two key ways to thrive in the Age of the Algorithm. We’ve already covered the first: Start thinking of most of these channels as pay-to-play. Take your most compelling content and throw some paid promotion behind it on your highest-performing platform. Then A/B test your audience targeting until you find the sweet spot.

The second is to produce the type of content that the algorithm will promote. For Facebook and Twitter, that increasingly means native video. Facebook in particular has been explicit about their favoritism for video. Posts that match what the platform wants to promote will get a bigger initial push, which can help you get engagement, which will signal the algorithm to promote it more.

It’s also a good idea to explore the major platform that’s missing from Rival IQ’s report: LinkedIn*. The reported engagement rate on LinkedIn is .054%, lower than Facebook but higher than Twitter. However, it’s easy to more than double that benchmark with a little optimization, as this infographic from LinkedIn shows.

You can also branch out on LinkedIn by having your C-suite post their own thought leadership content on their own accounts. Personal posts are likely to get more engagement and more shares.

Stay on Your Mark and Don’t Get Benched

Social media marketing is still one of the newest marketing disciplines there is. We’re still developing best practices as the platforms continue to evolve. It’s a little like trying to build a train while you’re going 60 miles per hour down a track built on top of a pool of lime Jell-O.

These benchmarks can provide a starting point for the next iteration of your strategy. They might not speak to your specific vertical or audience, but they do highlight the broad changes taking place across social media. To make sure your train keeps rolling, focus on just a few high-quality posts per day, boosted with paid ads on your most valuable channels.

Need help mastering social media marketing? Here’s how we helped one company expand their reach.

*LinkedIn is a TopRank Marketing Client.

The post Social Media Marketing Benchmarks: What Works & Where to Focus appeared first on Online Marketing Blog - TopRank®.

]]>
Social Media Marketing Benchmarks Report 2018

Social Media Marketing Benchmarks Report 2018 Social media marketers, how are you feeling? Take a minute to breathe if you need to. The last few months have been a wild ride. Fatigue, vertigo, and even a little nausea are perfectly understandable. As I said before, social media isn’t dying, but it is changing. Marketers are used to quick changes, naturally, but it’s important to be sure we’re making the right changes. We should approach evolving our social media with the same data-driven, strategic rigor that applies to everything else we do. The good folks at Rival IQ recently published their 2018 Social Media Benchmarking Report. The data points to some clear directions for the next evolution of social media marketing. Here are some of the key data points – and, more importantly, what you should do about them.

#1 - Influencers Have the Highest Engagement Rate on Facebook

Facebook Engagement Benchmark 2018 The report breaks down engagement by platform and by vertical, which invites some intriguing comparisons. If you’re in the food & beverage industry, congratulations! You’re likely seeing some of the highest engagement. If you’re not, however, there’s no need to roll out a new Cloud-Based SaaS brand of soft drink. Influencers are also hitting the top engagement rate (a whopping .24%, but more on that later).

What to Do:

TopRank Marketing has been talking about influencer marketing since before it was cool. These stats underline the importance of co-creating content with influencers who are relevant to your audience. It’s incredibly tough for brands to make a connection with organic social. Influencers can provide the person-to-person relationship that most people want out of social media interaction. Read: Death of Facebook Organic Reach = New Opportunities for Influencer Marketing

#2 - More Posting Doesn’t Equal More Engagement

The highest post frequency on Facebook is in the Media vertical, with an average of over 10 posts per day. That’s an artifact of an old way of thinking about social media: Flood your page with posts and hope one or two stick. That strategy doesn’t seem to work anymore. Media has the lowest engagement rate, at .08%. Especially with Facebook, upping your posting frequency is counterproductive. The algorithm will show your posts in fewer feeds, fewer people will interact with them as a result, and you start a vicious cycle that ends up slashing your organic reach.

What to Do:

Stick to one or two posts per day, and really make them count. That’s right at the industry average, and seems to be the threshold on most platforms for how much an audience wants to see branded content. If you have ten potential posts, get ruthless: Pick the two that are most interesting, most relevant, most valuable to your audience. Then save the rest for a roundup blog post at the end of the week.

#3 - Engagement Rates Vary Widely by Platform

We tend to talk about social media as though it were a single monolithic platform. Of course we know there are differences between channels, but the report underscores just how much they can vary. The engagement rates for Instagram are above the 1% mark, with some verticals seeing over 3%: 2018 Instagram Engagement Benchmarks 2018 Twitter Benchmarks While Twitter has an average engagement of .046%. That’s 4 hundredths of a percent, or engagement on one out of every 4,000 posts.

What to Do:

If Instagram fits your brand, and your audience is there, these stats are definitely an endorsement for hopping on the 'gramwagon. But don’t count Twitter out completely. There is a great deal more content posted on Twitter than Instagram, and Twitter moves a lot faster. So that low engagement rate shouldn’t scare you off completely. Instead, use Twitter to boost your brand awareness, provide customer service via social media monitoring, and to engage with potential influencers. Paid posts on Twitter can also have a powerful impact. One of our technology clients initially ruled out Twitter completely. We were able to prove they had a potential audience on Twitter and helped them run a paid program. In the end, their Twitter engagement was far higher than engagement on any other platform.

#4 - Engagement Is Low on Every Platform

More than anything, the report shows just how low the benchmarks are across the social media spectrum. If an email marketing campaign had a .046% average open rate, we would be throwing in the towel writing our resignations at the same time. The drop in engagement makes sense, though, with how social media platforms have evolved. They used to be based on delivering all the posts the user opted into seeing. Whatever accounts the person chose to follow, that was what filled their feed. Now every major social site is curated by algorithm. The user doesn’t control what they see, and neither do brands.

What to Do:

There are two key ways to thrive in the Age of the Algorithm. We’ve already covered the first: Start thinking of most of these channels as pay-to-play. Take your most compelling content and throw some paid promotion behind it on your highest-performing platform. Then A/B test your audience targeting until you find the sweet spot. The second is to produce the type of content that the algorithm will promote. For Facebook and Twitter, that increasingly means native video. Facebook in particular has been explicit about their favoritism for video. Posts that match what the platform wants to promote will get a bigger initial push, which can help you get engagement, which will signal the algorithm to promote it more. It’s also a good idea to explore the major platform that’s missing from Rival IQ’s report: LinkedIn*. The reported engagement rate on LinkedIn is .054%, lower than Facebook but higher than Twitter. However, it’s easy to more than double that benchmark with a little optimization, as this infographic from LinkedIn shows. You can also branch out on LinkedIn by having your C-suite post their own thought leadership content on their own accounts. Personal posts are likely to get more engagement and more shares.

Stay on Your Mark and Don’t Get Benched

Social media marketing is still one of the newest marketing disciplines there is. We’re still developing best practices as the platforms continue to evolve. It’s a little like trying to build a train while you’re going 60 miles per hour down a track built on top of a pool of lime Jell-O. These benchmarks can provide a starting point for the next iteration of your strategy. They might not speak to your specific vertical or audience, but they do highlight the broad changes taking place across social media. To make sure your train keeps rolling, focus on just a few high-quality posts per day, boosted with paid ads on your most valuable channels. Need help mastering social media marketing? Here’s how we helped one company expand their reach. *LinkedIn is a TopRank Marketing Client.

The post Social Media Marketing Benchmarks: What Works & Where to Focus appeared first on Online Marketing Blog - TopRank®.

]]>
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How to Survive the Social Media Midlife Crisis http://www.toprankblog.com/2018/03/social-media-marketing-mid-life-crisis/ http://www.toprankblog.com/2018/03/social-media-marketing-mid-life-crisis/#respond Wed, 28 Mar 2018 10:30:34 +0000 http://www.toprankblog.com/?p=24035

Time moves faster on the internet. Last month’s memes are about as relevant as a 1920s vaudeville show. Even a bona fide viral phenomenon from just a few years ago seems quaint and dated.

Twitter and Facebook are only 12 and 14 years old, respectively. But they’re aging at internet speed. And right now they’re having a midlife crisis. Instead of buying a sports car and taking up craft brewing, though, that crisis is manifesting as existential dread and intense soul-searching.

The people who run the platforms are publicly examining their purpose and societal impact. More importantly, the people who use the platforms are asking tough questions:

What am I getting out of my time spent here?

Who is this platform structured to benefit?

Should I be trusting my data with this platform?

Is this a positive or negative thing I have let into my life?

As marketers, we have to ask ourselves the same questions. And we should add one more: Is our social media marketing valuable to our audience?

If we’re not adding value, we’re adding to the problem.

Social media is in crisis right now. But that doesn’t mean marketers should abandon ship. It means we have to do our own soul-searching. We need to take our social media accounts off of autopilot and approach them mindfully. Here’s what marketers should consider as we weather the social media midlife crisis.

How Does Your Social Media Marketing Make People Feel?

A recent Hill Holliday report found that a majority of 18-24 year olds were at least considering abandoning social media. Over a quarter said that social media hurts their self-esteem or makes them feel insecure. Thirty-five percent said there was too much negativity, and 17% said they were considering quitting because social media makes them feel bad about themselves.

Connecting with your brand on social media should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs and solve problems.

It’s worth evaluating what your brand is posting on social to make sure it’s helping spread positivity. The old days of scaring or shaming people into buying a product are more than over. The overarching message of any brand on social media should be some variant of: “This is what we’re like. If you’re like that too, you’re awesome. Here’s some help you didn’t even know you needed. Here’s something to make your day a little brighter.”

[bctt tweet="Connecting with your brand on #socialmedia should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs & solve problems. - @NiteWrites" username="toprank"]

Is Your Brand Using Social Media to Be…Well…Social?

Let’s be honest with ourselves, shall we? No one opens their Facebook app saying: “Gosh, I hope I have some satisfactory brand interactions today.” People use social media to connect with other people — you want to see if your high school best friend had her baby, check out your uncle’s kitchen remodel, or see pictures of your parents’ second honeymoon.

Most brands on social media have been pretty lousy at giving people that type of person-to-person interaction. Which explains why people are moving their conversations out of the public eye, into private groups in apps like Facebook Messenger and WhatsApp.

How can brands be more social on social media? It starts with transparency and honesty. I love Wendy’s’ sassy Twitter account as much as the next jaded Gen X’er, but snark only takes you so far. Use your social media posts to introduce the people behind your brand and the values they stand for. Then aim for meaningful interaction: When someone reaches out to the brand, make sure the reply is prompt, personal, and useful.

[bctt tweet="How can brands be more social on #socialmedia? It starts with transparency & honesty. - @NiteWrites" username="toprank"]

Is Your Brand Connecting with People Your Audience Trusts?

At the heart of it, there’s a limit to how well your brand can connect with individual people. Even when you’re honest, transparent, and engaging, a brand is still not a human being. The relationship dynamic will always be a little strained.

That’s one of the many reasons why influencer marketing works so well. Influencers can co-create content with you and amplify it to their audience on a much more personal basis than your brand could manage on its own. Find the people your audience already follows — in other words, the ones they want to interact with. Then work with these influencers to bring their audience great content that only your brand could have helped create.

Working with influencers helps put the personal, social touch back into social media marketing. It puts the emphasis of your brand interaction where it belongs: person to person.

[bctt tweet="Working with influencers helps put the personal, social touch back into #SocialMediaMarketing. - @NiteWrites" username="toprank"]

Read: Death of Facebook Organic Reach = Opportunities for Influencer Marketing

Getting Beyond the Crisis

When social media platforms first launched, most of us jumped right in. We found our high school classmates. We connected with friends from college. We added co-workers and family members and friends of friends, and we shared everything. Over time, we developed routines. Now, people are finally starting to analyze just what social media means to them. Most will keep their accounts open — but the majority will change the way they interact with the platforms.

Sound familiar? Most brands jumped headfirst into social media, developed routines, and then many of us went on autopilot. Now it’s time to question what we hope to get out of social media, and whether our tactics are getting us closer to those goals. And most importantly, making sure our goals match what our audience wants from us.

Need help with social media marketing? We have you covered.

The post How to Survive the Social Media Midlife Crisis appeared first on Online Marketing Blog - TopRank®.

]]>

Time moves faster on the internet. Last month’s memes are about as relevant as a 1920s vaudeville show. Even a bona fide viral phenomenon from just a few years ago seems quaint and dated. Twitter and Facebook are only 12 and 14 years old, respectively. But they’re aging at internet speed. And right now they’re having a midlife crisis. Instead of buying a sports car and taking up craft brewing, though, that crisis is manifesting as existential dread and intense soul-searching. The people who run the platforms are publicly examining their purpose and societal impact. More importantly, the people who use the platforms are asking tough questions:
What am I getting out of my time spent here? Who is this platform structured to benefit? Should I be trusting my data with this platform? Is this a positive or negative thing I have let into my life?
As marketers, we have to ask ourselves the same questions. And we should add one more: Is our social media marketing valuable to our audience? If we’re not adding value, we’re adding to the problem. Social media is in crisis right now. But that doesn’t mean marketers should abandon ship. It means we have to do our own soul-searching. We need to take our social media accounts off of autopilot and approach them mindfully. Here’s what marketers should consider as we weather the social media midlife crisis.

How Does Your Social Media Marketing Make People Feel?

A recent Hill Holliday report found that a majority of 18-24 year olds were at least considering abandoning social media. Over a quarter said that social media hurts their self-esteem or makes them feel insecure. Thirty-five percent said there was too much negativity, and 17% said they were considering quitting because social media makes them feel bad about themselves. Connecting with your brand on social media should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs and solve problems. It’s worth evaluating what your brand is posting on social to make sure it’s helping spread positivity. The old days of scaring or shaming people into buying a product are more than over. The overarching message of any brand on social media should be some variant of: “This is what we’re like. If you’re like that too, you’re awesome. Here’s some help you didn’t even know you needed. Here’s something to make your day a little brighter.” [bctt tweet="Connecting with your brand on #socialmedia should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs & solve problems. - @NiteWrites" username="toprank"]

Is Your Brand Using Social Media to Be…Well…Social?

Let’s be honest with ourselves, shall we? No one opens their Facebook app saying: “Gosh, I hope I have some satisfactory brand interactions today.” People use social media to connect with other people — you want to see if your high school best friend had her baby, check out your uncle’s kitchen remodel, or see pictures of your parents’ second honeymoon. Most brands on social media have been pretty lousy at giving people that type of person-to-person interaction. Which explains why people are moving their conversations out of the public eye, into private groups in apps like Facebook Messenger and WhatsApp. How can brands be more social on social media? It starts with transparency and honesty. I love Wendy’s’ sassy Twitter account as much as the next jaded Gen X’er, but snark only takes you so far. Use your social media posts to introduce the people behind your brand and the values they stand for. Then aim for meaningful interaction: When someone reaches out to the brand, make sure the reply is prompt, personal, and useful. [bctt tweet="How can brands be more social on #socialmedia? It starts with transparency & honesty. - @NiteWrites" username="toprank"]

Is Your Brand Connecting with People Your Audience Trusts?

At the heart of it, there’s a limit to how well your brand can connect with individual people. Even when you’re honest, transparent, and engaging, a brand is still not a human being. The relationship dynamic will always be a little strained. That’s one of the many reasons why influencer marketing works so well. Influencers can co-create content with you and amplify it to their audience on a much more personal basis than your brand could manage on its own. Find the people your audience already follows — in other words, the ones they want to interact with. Then work with these influencers to bring their audience great content that only your brand could have helped create. Working with influencers helps put the personal, social touch back into social media marketing. It puts the emphasis of your brand interaction where it belongs: person to person. [bctt tweet="Working with influencers helps put the personal, social touch back into #SocialMediaMarketing. - @NiteWrites" username="toprank"] Read: Death of Facebook Organic Reach = Opportunities for Influencer Marketing

Getting Beyond the Crisis

When social media platforms first launched, most of us jumped right in. We found our high school classmates. We connected with friends from college. We added co-workers and family members and friends of friends, and we shared everything. Over time, we developed routines. Now, people are finally starting to analyze just what social media means to them. Most will keep their accounts open — but the majority will change the way they interact with the platforms. Sound familiar? Most brands jumped headfirst into social media, developed routines, and then many of us went on autopilot. Now it’s time to question what we hope to get out of social media, and whether our tactics are getting us closer to those goals. And most importantly, making sure our goals match what our audience wants from us. Need help with social media marketing? We have you covered.

The post How to Survive the Social Media Midlife Crisis appeared first on Online Marketing Blog - TopRank®.

]]>
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Content Marketers, This Is Not a Drill: 5 Alarm Bells from BuzzSumo’s Latest Report http://www.toprankblog.com/2018/03/content-marketers-buzzsumo-report/ http://www.toprankblog.com/2018/03/content-marketers-buzzsumo-report/#respond Wed, 07 Mar 2018 11:30:32 +0000 http://www.toprankblog.com/?p=23878

Content Marketing Takeaways from BuzzSumo's Content Trends Report

AWWOOOOGA! AWOOOOGA!

Content marketers, there is a content marketing emergency happening right now. This is not a drill. Please gather your belongings and exit the building in an orderly fashion. Go to your predetermined meeting spots to verify that your co-workers are safe, and start making a plan for the future.

I’m not naturally an alarmist. But there’s blood in the water. And smoke on the water. And fire in the sky. BuzzSumo just published their Content Trends for 2018 and the results aren’t pretty. After analyzing 100 million pieces of content for social sharing, social traffic referrals, and backlinks, the team has one clear takeaway: What most content marketers are doing is no longer working.

"The key takeaway from our research is that it is much harder to drive referral traffic from social networks than it used to be. Social sharing has halved over the last three years and organic reach has fallen, particularly on Facebook," BuzzSumo's Steve Rayson told us. "To be in the top 5 percent of shared content you needed just 343 shares in 2017. At the same time, content competition continues to increase with an ever increasing number of articles being published each week."

So, do we assume crash position and wait for the inevitable?

Heck no! Content marketing isn’t dying; it’s evolving. We can evolve our tactics and strategy to recapture our audience’s attention. Those who hear the alarm and take action will thrive, while those who keep snoozing will go down with the ship. As Rayson told us:

"The lesson for content marketers is that you must have a content promotion or amplification strategy. You can no longer expect to publish content, share it on social and expect people to find it."

[bctt tweet="You must have a content promotion or amplification strategy. You can no longer expect to publish content, share it on social & expect people to find it. - @steverayson #ContentMarketingTrends" username="toprank"]

Here’s our look at some key findings from the report, and what smart marketers will do about them.

5 Content Marketing Alarm Bells

#1 - Shares Are on the Decline

The Alarm: The median number of shares on content has declined by half since 2015. There has also been a sharp decline in viral posts with hundreds of thousands of shares, and in the effectiveness of “clickbait”-style content.

What You Can Do:. Instead of going after huge share counts, we should focus on getting shares from — you guessed it — influencers who have a relevant audience! Influencer marketing makes sure your content gets in front of the right people, and more than 8 of them at a time. Brand amplification of content isn’t enough to earn shares now — the content needs to come from people your audience already knows and trusts.

[bctt tweet="Brand amplification of content isn’t enough to earn shares now — the content needs to come from people your audience already knows and trusts. - @NiteWrites #ContentMarketing" username="toprank"]

#2 - Facebook Is Just Not that Into You

The Alarm: Stop me if you’ve heard this one, but organic reach on Facebook has dramatically diminished in the past year and a half. Facebook shows no sign of reversing the trend, either. Quite the opposite; their stated goal is to have fewer (unpaid) brand messages in people’s crowded news feeds.

What You Can Do: First, start thinking of Facebook as a pay-to-play platform and adjust budget and expectations accordingly. This is also a good time to evaluate how much of your audience is actually on Facebook and actively engaging with content. The report also shows that LinkedIn* likes and shares are up more than 60% from last year — which means LinkedIn may be a better place to focus your attention.

#3 - Search Beats Social for Traffic Referrals

The Alarm: At the end of 2015, Facebook referral traffic finally rose above Google referral traffic. But Facebook’s dominance was short-lived. Now, Facebook is steadily trending down as Google continues to rise.

Graph showing social media shares versus google traffic

What happened? Google continued to get smarter about serving up relevant content, as Facebook continued to choke organic traffic from brands.

What You Can Do: The amplification model of “post on social media and ask people to click through” has been obsolete for a while now. Instead, focus on building your search equity with "best answer content" that is optimized for human beings. The more your content captures attention — page views, time on page, low bounce rate — the more search engines will serve you up at the top of the SERPs.

#4 - Backlinks Are Hard to Earn

The Alarm: As we refocus attention on search over social, we have to consider backlinks. Links to your site from reputable 3rd-party sources can be a significant ranking factor. Unfortunately, most content earns zero backlinks — 70% have no third-party links.

What You Can Do: The majority of content that attracts backlinks is high-quality research or reference content from authoritative sources. Work on building your library of stellar content, optimize it for SEO, and you can begin earning backlinks. In the meantime, your great content will help with search visibility even without the linkbuilding.

#5 - There’s More Content and Fewer People Reading It

The Alarm: Here’s the heart of the matter, the alarm bell to end all alarm bells. Content creation continues to climb, while content consumption declines. We have reached peak content. These two graphs, of content created versus pageviews on WordPress.com, say it all:

Graph showing number of wordpress posts increasing over time

Graph showing decline in views on WordPress

Notice while the volume of content rises, pageviews peaked somewhere around March of last year and are steadily declining.

What You Can Do: There are three ways you can combat content shock:

  1. Publish higher-value content at a slower cadence. Take time to deliver authoritative research or reference works rather than lighter, more shallow content.
  2. Repurpose content that drove pageviews in the past. Combine shorter posts into one big post, refresh the stats and links, and re-publish. Get the maximum equity from your existing content before you create new stuff.
  3. Capture your audience. When your high-quality content brings all the boys to the yard, make sure to CTA to your newsletter or email list. That way, you have a built-in audience not dependent on social media algorithms or search engine whims. And given how email marketing is still going gangbusters, you have a much better channel for reaching them.

[bctt tweet="When your high-quality content brings all the boys to the yard, make sure to CTA to your newsletter or email list. @NiteWrites #ContentMarketing" username="toprank"]

Sound the All Clear

The way people consume content is constantly changing. Your content marketing tactics should be just as flexible. As the BuzzSumo report shows, the marketers who hang onto obsolete methods are losing audience now, and will continue to lose over time.

Interestingly, the “new” most effective tactics are those that have been steadily working the whole time, while some of us went chasing shiny objects: Create high-quality, best-answer content, leverage influencers for amplification & credibility, capture your audience and serve them engaging emails.

Need help creating best-answer content? We’re here for you.  

*LinkedIn Sales and Marketing Solutions is a TopRank Marketing client

The post Content Marketers, This Is Not a Drill: 5 Alarm Bells from BuzzSumo’s Latest Report appeared first on Online Marketing Blog - TopRank®.

]]>

Content Marketing Takeaways from BuzzSumo's Content Trends Report AWWOOOOGA! AWOOOOGA! Content marketers, there is a content marketing emergency happening right now. This is not a drill. Please gather your belongings and exit the building in an orderly fashion. Go to your predetermined meeting spots to verify that your co-workers are safe, and start making a plan for the future. I’m not naturally an alarmist. But there’s blood in the water. And smoke on the water. And fire in the sky. BuzzSumo just published their Content Trends for 2018 and the results aren’t pretty. After analyzing 100 million pieces of content for social sharing, social traffic referrals, and backlinks, the team has one clear takeaway: What most content marketers are doing is no longer working. "The key takeaway from our research is that it is much harder to drive referral traffic from social networks than it used to be. Social sharing has halved over the last three years and organic reach has fallen, particularly on Facebook," BuzzSumo's Steve Rayson told us. "To be in the top 5 percent of shared content you needed just 343 shares in 2017. At the same time, content competition continues to increase with an ever increasing number of articles being published each week." So, do we assume crash position and wait for the inevitable? Heck no! Content marketing isn’t dying; it’s evolving. We can evolve our tactics and strategy to recapture our audience’s attention. Those who hear the alarm and take action will thrive, while those who keep snoozing will go down with the ship. As Rayson told us: "The lesson for content marketers is that you must have a content promotion or amplification strategy. You can no longer expect to publish content, share it on social and expect people to find it." [bctt tweet="You must have a content promotion or amplification strategy. You can no longer expect to publish content, share it on social & expect people to find it. - @steverayson #ContentMarketingTrends" username="toprank"] Here’s our look at some key findings from the report, and what smart marketers will do about them.

5 Content Marketing Alarm Bells

#1 - Shares Are on the Decline

The Alarm: The median number of shares on content has declined by half since 2015. There has also been a sharp decline in viral posts with hundreds of thousands of shares, and in the effectiveness of “clickbait”-style content. What You Can Do:. Instead of going after huge share counts, we should focus on getting shares from — you guessed it — influencers who have a relevant audience! Influencer marketing makes sure your content gets in front of the right people, and more than 8 of them at a time. Brand amplification of content isn’t enough to earn shares now — the content needs to come from people your audience already knows and trusts. [bctt tweet="Brand amplification of content isn’t enough to earn shares now — the content needs to come from people your audience already knows and trusts. - @NiteWrites #ContentMarketing" username="toprank"]

#2 - Facebook Is Just Not that Into You

The Alarm: Stop me if you’ve heard this one, but organic reach on Facebook has dramatically diminished in the past year and a half. Facebook shows no sign of reversing the trend, either. Quite the opposite; their stated goal is to have fewer (unpaid) brand messages in people’s crowded news feeds. What You Can Do: First, start thinking of Facebook as a pay-to-play platform and adjust budget and expectations accordingly. This is also a good time to evaluate how much of your audience is actually on Facebook and actively engaging with content. The report also shows that LinkedIn* likes and shares are up more than 60% from last year — which means LinkedIn may be a better place to focus your attention.

#3 - Search Beats Social for Traffic Referrals

The Alarm: At the end of 2015, Facebook referral traffic finally rose above Google referral traffic. But Facebook’s dominance was short-lived. Now, Facebook is steadily trending down as Google continues to rise. Graph showing social media shares versus google traffic What happened? Google continued to get smarter about serving up relevant content, as Facebook continued to choke organic traffic from brands. What You Can Do: The amplification model of “post on social media and ask people to click through” has been obsolete for a while now. Instead, focus on building your search equity with "best answer content" that is optimized for human beings. The more your content captures attention — page views, time on page, low bounce rate — the more search engines will serve you up at the top of the SERPs.

#4 - Backlinks Are Hard to Earn

The Alarm: As we refocus attention on search over social, we have to consider backlinks. Links to your site from reputable 3rd-party sources can be a significant ranking factor. Unfortunately, most content earns zero backlinks — 70% have no third-party links. What You Can Do: The majority of content that attracts backlinks is high-quality research or reference content from authoritative sources. Work on building your library of stellar content, optimize it for SEO, and you can begin earning backlinks. In the meantime, your great content will help with search visibility even without the linkbuilding.

#5 - There’s More Content and Fewer People Reading It

The Alarm: Here’s the heart of the matter, the alarm bell to end all alarm bells. Content creation continues to climb, while content consumption declines. We have reached peak content. These two graphs, of content created versus pageviews on WordPress.com, say it all: Graph showing number of wordpress posts increasing over time Graph showing decline in views on WordPress Notice while the volume of content rises, pageviews peaked somewhere around March of last year and are steadily declining. What You Can Do: There are three ways you can combat content shock:
  1. Publish higher-value content at a slower cadence. Take time to deliver authoritative research or reference works rather than lighter, more shallow content.
  2. Repurpose content that drove pageviews in the past. Combine shorter posts into one big post, refresh the stats and links, and re-publish. Get the maximum equity from your existing content before you create new stuff.
  3. Capture your audience. When your high-quality content brings all the boys to the yard, make sure to CTA to your newsletter or email list. That way, you have a built-in audience not dependent on social media algorithms or search engine whims. And given how email marketing is still going gangbusters, you have a much better channel for reaching them.
[bctt tweet="When your high-quality content brings all the boys to the yard, make sure to CTA to your newsletter or email list. @NiteWrites #ContentMarketing" username="toprank"]

Sound the All Clear

The way people consume content is constantly changing. Your content marketing tactics should be just as flexible. As the BuzzSumo report shows, the marketers who hang onto obsolete methods are losing audience now, and will continue to lose over time. Interestingly, the “new” most effective tactics are those that have been steadily working the whole time, while some of us went chasing shiny objects: Create high-quality, best-answer content, leverage influencers for amplification & credibility, capture your audience and serve them engaging emails. Need help creating best-answer content? We’re here for you.   *LinkedIn Sales and Marketing Solutions is a TopRank Marketing client

The post Content Marketers, This Is Not a Drill: 5 Alarm Bells from BuzzSumo’s Latest Report appeared first on Online Marketing Blog - TopRank®.

]]>
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2018 – 50 Top Social Media Marketing Influencers http://www.toprankblog.com/2018/02/social-media-marketing-influencers-2018/ http://www.toprankblog.com/2018/02/social-media-marketing-influencers-2018/#respond Mon, 26 Feb 2018 11:00:00 +0000 http://www.toprankblog.com/?p=23857 It’s that time of year again for the conference extravaganza known as Social Media Marketing World.  Each year I pull together a list of influential voices that are engaging on social networks around the topic social media marketing. My goal? To help showcase speakers for people in the industry to learn from and follow. Why are [...]

The post 2018 – 50 Top Social Media Marketing Influencers appeared first on Online Marketing Blog - TopRank®.

]]>
Social Media Marketing Influencers 2018

It’s that time of year again for the conference extravaganza known as Social Media Marketing World.  Each year I pull together a list of influential voices that are engaging on social networks around the topic social media marketing. My goal? To help showcase speakers for people in the industry to learn from and follow.

Why are these people influential? That’s a great question. I would answer with, “Why is anyone influential?”. Because they have specific expertise that they share publicly, consistently and in a way that improves the knowledge, skills and perspectives of those who follow them.

Influence is not only popularity. Influence is the ability to affect action.

When I started out in my digital marketing career, it was thanks to connecting with some generous people that had a lot more experience than me that I was able to overcome introversion and reluctance to write and become an international keynote speaker, author and blogger with over 1.4 million words written so far. What I have learned about influence is that it is not self-assigned.

Influence is earned by being helpful, effective and relevant as well as having reach. Influence is also earned by mentoring those who are coming up in the industry. While working with influencers transfers influence by association, helping others become influential is when earned influence really skyrockets.

In this year’s list of Social Media Marketing Influencers there are many people who demonstrate this kind of helpfulness and I am encouraging those influencers as well as our community of readers to nominate up and coming social media marketing leaders. You can find more details on that at the end of the post.

About the Methodology for this List:

Specific Scope: Rather than scan the entire social web, the starting data set for this list is having been named as a speaker for the SMMW18 conference. Mike Stelzner and Phil Mershon of Social Media Examiner do an amazing job of hand picking speakers for this conference and this list is an extension of their research and expertise into finding, qualifying and recruiting over 180 social media marketing speakers.

IRM Platform Assisted: Ranking of the people in this list leverages data and algorithms from Traackr, an influencer relationship marketing platform. Unlike the vast majority of lists like this that are published online, this list considers many more data sources than just Twitter. To provide a better sample across the web, Traackr ranking can include citations and links from data sources such as blogs, publications, Twitter, Facebook, LinkedIn, YouTube, Instagram, Pinterest, and Google+.

Ranking data sources and scoring: For the ranking, this list leverages a combination of data points including:

  • Relevance – A score that indicates how influential a person is to a specific topic based on the keywords you provide. Signals for relevance include keyword mentions, keyword diversity, content production rate, freshness of content and other contextual measures. In this case, it was “social media marketing” as well as 10+ derivative phrases.
  • Resonance – A score of how impactful the influencer is with their audience. Resonance measures engagement activity that occurs as a result of publishing (mostly social) content.
  • Reach – A score derived by the reach algorithm that takes into account followers, fans, subscribers, visitors and other audience metrics. Remember, this is more than just Twitter.
  • Audience – Overall social audience size

Each of these signal sources are factored into the algorithmic ranking for identified influencers with a focus on topical relevance, resonance of message with the audience and then audience reach. The result is a combination of broad based influencers as well as individuals with a very specific focus and very high resonance and relevance scores. What I like about pulling this list together is seeing a number of new faces as well as as a variety of disciplines and specialties represented.

This list of 50 industry experts speaking at Social Media Marketing World is worth checking out as you plan which presentations to see, who to follow online and who to meet.

Kim Garst @kimgarst
Live Streaming Strategist, Social Selling Pro, Keynote Speaker at Boom! Social
Presenting: How to Make Money With Live Video

Donna Moritz @sociallysorted
Digital Content Strategist, International Speaker, Visual Content Strategist at Socially Sorted
Presenting: Tips and Tools for Visual Storytelling on Instagram

Brian Fanzo @isocialfanz
Founder and CEO at iSocialFanz
Presenting: Facebook Strategy in Light of the Facebook Apocalypse

Koka Sexton @kokasexton
Advisor, SenderGen
Presenting: How to Turn LinkedIn Into a Funnel for New Leads

Madalyn Sklar @madalynsklar
Social Media and Digital Marketing Strategist, Blogger, Podcaster
Presenting: How to Up Your Twitter Game With Smart Tools

Dan Gingiss @dgingiss
Vice President, Strategic Group at Persado
Presenting: Why Social Media is Key to the Customer Experience

Ian Anderson Gray @iagdotme
Co-founder at Select Performers Internet Solutions
Presenting: How to Create Your Killer Live Video Show: Tools and Tips

Jeff Sieh @jeffsieh
Pinterest Manager at Social Media Examiner
Presenting: Visual Marketing for Non-Designers: Tips, Tricks, and Hacks

Viveka Von Rosen @linkedinexpert
LinkedIn and Personal Branding Expert, Co-founder and Chief Visibility Officer at Vengreso
Presenting: How to Best Use LinkedIn Native Video in Your Marketing

Neal Schaffer @NealSchaffer
CEO at Maximize Your Social
Presenting: How Brands are Breaking Through to Generate Results on LinkedIn

Josh Elledge @joshelledge
Founder at upendPR
Presenting: How to Get Traditional Media Exposure Using Social Media

Robert Rose @robert_rose
Founder at The Content Advisory & Chief Strategy Advisor at Content Marketing Institute
Presenting: Becoming an Audience First Company: How to Understand and Measure the Most Valuable Asset in Your Business

Gini Dietrich @ginidietrich
Chief Executive Officer at Arment Dietrich
Presenting: Crisis Communications: Tips From the Trenches

Carlos Gil @CarlosGil83
Founder, Gil Media Co.
Presenting: Snapchat Ads: How-to Use Snapchat’s Full Service Ad Platform

Darren Rowse @problogger
Founder and Keynote Speaker at ProBlogger
Presenting: 10 Things I Wish I’d Known about Blogging That Will Shortcut the Growth of Your Blog

Mark Schaefer @markwschaefer
Executive Director at Schaefer Marketing Solutions
Presenting: 10 Mind-Bending New Ideas for Our Social Media Marketing Future

Tamara McCleary @tamaramccleary
CEO at Thulium.co
Presenting: Innovating Your Way to Strong Social Media ROI

Mark Mason @masonworld
Quality Manager, Interface Products at Texas Instruments
Presenting: How to Make Your Podcast Stand Out: Tips from the Trenches

Rebekah Radice @rebekahradice
Founder at RadiantLA
Presenting: How to Make Visual Content Your Social Media Secret Weapon

Brooke B. Sellas @madsmscientist
Founder & Chief Executive Officer at B Squared Media
Presenting: Organizing for Social Success: Insource? Outsource? No Source?

Tyler Anderson @tylerjanderson
CEO / Founder at Casual Fridays
Presenting: Winning With Influencer Marketing: What Top Brands are Doing Now

Samantha Kelly @tweetinggoddess
Owner of Women’s Inspire Network
Presenting: How to Convert Twitter Conversations Into Customers

Ian Cleary @iancleary
Founder at RazorSocial
Presenting: 9 Content Marketing Tools to Drive More Traffic to Your Website

Mari Smith @marismith
Keynote Speaker, Brand Evangelist, Bestselling Author
Presenting: The Future of Facebook: What Marketers Need to Know for 2018 and Beyond

Mike Stelzner @mike_stelzner
CEO and Founder at Social Media Examiner
Presenting: Social Media Marketing in 2018: What the Newest Research Reveals

social media marketing speaker network connections

Andy Crestodina @crestodina
Strategic Director at Orbit Media Studios
Presenting: Building Better Mousetraps: A Content-Driven Approach to Conversion Optimization

Bernie Borges @bernieborges
Advisory Board Member at OneMob and Co-founder and CMO at Vengreso.
Presenting: The Secrets to Getting Employees to Engage on Behalf of Your Brand

Alex Khan @1alexkhan
CEO at Attractive Media GmbH
Presenting: Mass Seduction: Proven Techniques to Engage and Build Your Audience

Peg Fitzpatrick @PegFitzpatrick
Director of Social Media + Marketing at Kreussler
Presenting: How to Use Pinterest to Drive Long Term Traffic

Chris Penn @cspenn
Vice President of Marketing Technology at SHIFT Communications
Presenting: Seeing Into the Future: Predictive Analytics for Social Marketers

Michael O’Neal @solohour
Host of The Solopreneur Hour Podcast
Presenting: Becoming an Interview Master and How it Can Massively Grow Your Podcast or Livestream

Brian Solis @briansolis
Principal Analyst at Altimeter Group
Presenting: The Past, Present and Future of Social Media

Park Howell @parkhowell
Founder and President at Business of Story
Presenting: How to Invest in Brand Storytelling to Earn the Greatest Return

Nicky Kriel @nickykriel
Social Media Consultant & Social Media Strategist at Nicky Kriel Social Media
Presenting: How to Use Twitter Data to Improve Your Content Marketing

Melanie Deziel @mdeziel
Brand Strategy Consultant and Speaker at Mdeziel Media
Presenting: 5 Branded Content Best Practices From the World of Journalism

Andrea Vahl @andreavahl
Social Media Consultant at Andrea Vahl
Presenting: Facebook Ads Strategy for Small Businesses

Jay Baer @jaybaer
Founder at Convince & Convert
Presenting: How to Prove Social Media Works to Skeptical Managers

Steve Dotto @dottotech
President at Galileo Consulting and Producer of Dotto Tech
Presenting: YouMake YouFortune on YouTube: Making Money on YouTube

Ann Handley @marketingprofs
Chief Content Officer at MarketingProfs
Presenting: Creating Better Content in Less Time: 5 Real-World Writer Secrets

Lee Odden @leeodden
CEO at TopRank Marketing
Presenting: How Content Plus Influence Equals Results: The Confluence Equation

Guy Kawasaki @GuyKawasaki
Chief Evangelist at Canva
Presenting: Achieving Social Media Success by Defying Conventional Wisdom

Shaun McBride @Shonduras
Owner Esports/Shonduras Inc
Presenting: How to Influence Influencers: The Creative Process

John Jantsch @ducttape
President at Duct Tape Marketing
Presenting: How to Grow a Highly Profitable Consulting Practice Without Adding Overhead

Jessika Phillips @jessikaphillips
Relationship Marketing Evangelist, President at NOW Marketing Group
Presenting: Relationship ROI: How to Grow Your Business by Focusing on Repeat and Referral Relationships

John Lee Dumas @johnleedumas
Host of the EOFire Podcast
Presenting: How to Grow Your Podcast Audience and Fuel Your Business

Roberto Blake @robertoblake
Owner at Create Awesome Media
Presenting: Mastering and Measuring YouTube Analytics for Video Marketing

Shep Hyken @Hyken
Chief Amazement Officer and Owner, Customer Service Speaker and Expert at Shepard Presentations
Presenting: How to Turn Social Customer Service Into a Marketing Strategy

Jasmine Star @jasminestar
Owner at Jasmine Star Photography
Presenting: How to Create 30 Days of Instagram Content in a Single Day

Bryan Kramer @bryankramer
Keynote Speaker, Emcee and Event Host at PureMatter
Presenting: How to Humanize Your Social Brand for Better Conversions

Brian Peters @brian_g_peters
Digital Marketing Manager at Buffer
Presenting: How to Build and Maintain an Authentic Community on Instagram

If you want to follow all 50 of these fine folks, then check out the speaker list on the SMMW18 conference schedule page.

What about non-digital influence? 

I think this is a great question because not everyone that is influential (especially in the B2B world) spends as much time tweeting, blogging and posting Instagram photos as many of the influencers listed above do. And yet they are highly influential.

For example, here are several more speakers that are pretty influential to me, even though they are not on the list above: Amisha Gandhi (client), Beverly Jackson, Brian Clark, Chris Brogan, Konnie Alex (client), LaSandra Brill, Shannon Paul, Tim Washer, and Ursula Ringham to name a few.

Suffice it to say, I think when you are deciding on which influencers to work with, it’s important to get out of the digital bubble and consider offline-specific influencers as well – especially in B2B.

Big Questions About Influencer Lists & Influencer Marketing:

  • How do you find the right influencers?
  • What do you collaborate with them on?
  • How do you measure influencer marketing performance?
  • Are there processes and formulas for success?

These are some of the most common topics that come up through my agency’s influencer content marketing consulting with brands like Dell, SAP, LinkedIn, 3M and even mid-market companies like DivvyHQ or Cherwell Software.  I’ll be tackling these questions and more in my presentation at Social Media Marketing World 2018. Here are the details:

How Content Plus Influence Equals Results: The Confluence Equation
Thursday, March 1st at 4:10pm Room: 32AB
Content marketing and influencer marketing are hot topics for marketers all over the world as two of the most promising strategies for attracting, engaging and converting ideal customers. But how do you find the right influencers? What kind of content should you collaborate on? How do you best measure influencer and content success? Join Lee Odden to learn from his experience working with brands big and small to develop efficient and effective formulas for influencer content success.

I hope to see you there!

NOMINATE YOUR PEERS!

I know some folks are feeling left out and others would have added other social media marketing speakers to this list. Lists are exclusive by nature, but I think it would be amazing for the experts on this list as well as our readers would nominate up and coming industry social media marketing pros that are consistently providing useful expertise, leadership and engaging with their communities.

Please leave full name, title, company and Twitter handle (or other social profile) of your nominee in the comments. I will follow this list up with a People’s Choice style list of Rising Social Media Stars after the conference.


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© Online Marketing Blog - TopRank®, 2018. | 2018 – 50 Top Social Media Marketing Influencers | http://www.toprankblog.com

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Social Media Marketing Spotlight: U.S. Bank Rallies Local Allies for a Friendly, Engaging #MNNice #NiceOff http://www.toprankblog.com/2018/02/social-media-marketing-spotlight-usbank/ http://www.toprankblog.com/2018/02/social-media-marketing-spotlight-usbank/#respond Wed, 07 Feb 2018 11:00:57 +0000 http://www.toprankblog.com/?p=23775 US Bank NiceOff

US Bank NiceOff

Roughly 120,000 visitors from 130 countries descended on the Twin Cities last week to take part in Super Bowl LII festivities hosted in downtown Minneapolis. To welcome visitors to the Land of 10,000 Lakes, Minneapolis-based U.S. Bank—which just so happens to have its name on the stadium that hosted the big game—wanted to give visitors a taste of “what Minnesota is all about.”

For those of you who haven’t heard, Minnesota—where TopRank Marketing is proudly based—isn’t just known for its frigid winters and as the birthplace and residence of the late Prince Rogers Nelson. It’s also known for its “northern hospitality”—or as it’s affectionately called—Minnesota Nice.

With Minnesota Nice as their inspiration—and some great strategic thinking—U.S. Bank launched the #MnNice #NiceOff conversation and friendly competition on Twitter, inviting its followers and other local brands to try to “out-nice” each other by sharing acts of kindness that are Minnesota Nice signatures.

The result? A social media marketing campaign that was thoughtful, engaging, subtly brand-centric, and influencer-activated.

Starting the Conversation

While the conversation started with the single tweet below, the campaign was in the works for weeks.

US Bank Minnesota Nice Off

As it so happens, TopRank Marketing alumni and current U.S. Bank Social Media Campaign Manager, Jason Schober, was part of the action. And he was gracious enough to give us an inside look.

“We really wanted to evoke some engagement and brand activation within the community of people that would be participating in the activities leading up to and at the big game,” Schober told us.

Eventually, the Minnesota Nice-themed campaign strategy emerged as a winning idea. To get started, the team team laid out a strategy that would ensure FCC compliance by not mentioning financial products or services in communications, respect Super Bowl guidelines since U.S. Bank was not a direct sponsor, and make sure the campaign made sense for their brand identity and voice.

The campaign was in great shape, but U.S. Bank didn’t want to go at it alone. So, roughly a week before launch, they began to form partnerships with other local, well-known brands—including Target, Land O’ Lakes, Sun Country and 3M—to be part of the conversation. However, none of the partnering brands knew what others would be posting until it unfolded on launch day (Feb. 1), which kept the conversation real and spontaneous. Here’s a shot of the beginning of the conversation.

Target and US Bank Nice Off

For the work we do at TopRank Marketing, this move is directly tied to the power of influence in marketing. By partnering with influential brands, U.S. Bank was not only able to add credible voices to the conversation, but also extend their reach to these brands’ respective audiences. In addition, once the ball got rolling, other brands and individuals were given an organic opportunity to get in on the fun. Of course, many of the interactions cleverly intertwined a brand’s own marketing message. Here’s one of our favorites:

3M Minnesota Nice Off Tweet

Top the Tater Minnesota Nice Off Tweet

When it came to selecting the right hashtag to define the conversation, their approach was two-pronged, according to Jason.

“The original idea was #MinnesotaNiceOff,” he explained. “But for both tracking and engagement purposes, we decided to leverage two hashtags: #MnNice and #NiceOff. Reason being, we knew #MnNice was already being used and could open our conversation up to a broader audience, and #NiceOff would be something we could own and brand the conversation with.”

The Big Takeaway

A thoughtful, integrated social media marketing strategy is an absolute must. Start by looking at any compliance and trademark red tape, as well as how a campaign will integrate with and complement your brand. Then ask yourself: What other credible, influential voices can be added to elicit shared value?

Managing Engagement

There’s little doubt that trolls and disgruntled users are commonplace on social media these days, often trying to ruin the spirit of good conversation. And in today’s world of social media, hashtags are conversations. So, when it comes to branding your marketing message with a hashtag conversation starter, marketers need to prepare for the fact that they don’t necessarily own the content or the conversation.

For U.S. Bank, they knew the risks of starting the #MnNice #NiceOff conversation. But they also believed the campaign easily lent itself to passively putting trolls in their place. As you can see from the thread below, U.S. Bank made it a point to go full-out with the campaign theme when confronted with negativity.

US Bank's Repsonse to Nice Off Troll

“Our entire campaign was centered on Minnesota Nice,” Jason said. “The only appropriate response to these kinds of interactions was to be as overly polite as possible.”

The Big Takeaway

When it comes to anticipating trolls or negative responses, consider the worst-case scenario for your hashtag-branded campaign and build it into your overall strategy. As our own Joshua Nite recently wrote on the topic of proper hashtag usage, when creating your own hashtag, ask yourself:

  • Who are you talking to?
  • What are you trying to say?
  • How else could your hashtag be interpreted?
  • What other conversations might it start?

Keeping the Momentum Going

Once the tweeting began on launch day, Jason said his team was using Spredfast as a helpful tool to monitor, track, and respond in real-time. But once it became clear that the conversation was on the right track—barring input from trolls—the team decided to leverage Twitter Moments to turn the conversation into a storytelling space.

“This was already in the original plan because we wanted to continue to tell the story beyond the initial conversation,” Jason told us. “But we were waiting for the momentum to take over before creating the Moment.”

As for results, between Feb. 1 and Feb. 6, the Twitter Moment saw nearly 35,000 total opens, 31,247 unique opens, 448 likes, 155 shares, and a 8.48% completion rate.

The Big Takeaway

Whether it be a campaign or every-day usage, make sure you understand the full capabilities of any social media platform you’re engaging on. This will not only help you think more strategically about your messaging and interactions, but also help you provide more value for your audience. This is especially important in the age of decline (or extinction) for organic visibility on social platforms.

In addition, social media listening and management tools are often an investment that pays off—especially during campaigns. As TopRank Marketing CEO Lee Odden has said: “Tools make reaching social media marketing goals possible.”

Shine the Social Media Spotlight on Your Brand

For brands and marketers of all industries, social media hashtag campaigns like this serves as a great example of running a smart, strategic, and integrated campaign.

By thinking strategically from start to finish—and inviting like-minded, influential brand voices to the table—U.S. Bank was able to not only capitalize on one of the biggest sporting events of the year, but also garner meaningful and organic interactions, engage in some friendly competition with other local brands being gracious Super Bowl hosts, and spotlight and activate their brand identity.

Want some more inspiration from brands on Twitter? Take a peek at both B2B and B2C brands mastering the art of social customer care on Twitter.

The post Social Media Marketing Spotlight: U.S. Bank Rallies Local Allies for a Friendly, Engaging #MNNice #NiceOff appeared first on Online Marketing Blog - TopRank®.

]]>
US Bank NiceOff

US Bank NiceOff Roughly 120,000 visitors from 130 countries descended on the Twin Cities last week to take part in Super Bowl LII festivities hosted in downtown Minneapolis. To welcome visitors to the Land of 10,000 Lakes, Minneapolis-based U.S. Bank—which just so happens to have its name on the stadium that hosted the big game—wanted to give visitors a taste of “what Minnesota is all about.” For those of you who haven’t heard, Minnesota—where TopRank Marketing is proudly based—isn’t just known for its frigid winters and as the birthplace and residence of the late Prince Rogers Nelson. It’s also known for its “northern hospitality”—or as it’s affectionately called—Minnesota Nice. With Minnesota Nice as their inspiration—and some great strategic thinking—U.S. Bank launched the #MnNice #NiceOff conversation and friendly competition on Twitter, inviting its followers and other local brands to try to “out-nice” each other by sharing acts of kindness that are Minnesota Nice signatures. The result? A social media marketing campaign that was thoughtful, engaging, subtly brand-centric, and influencer-activated.

Starting the Conversation

While the conversation started with the single tweet below, the campaign was in the works for weeks. US Bank Minnesota Nice Off As it so happens, TopRank Marketing alumni and current U.S. Bank Social Media Campaign Manager, Jason Schober, was part of the action. And he was gracious enough to give us an inside look. “We really wanted to evoke some engagement and brand activation within the community of people that would be participating in the activities leading up to and at the big game,” Schober told us. Eventually, the Minnesota Nice-themed campaign strategy emerged as a winning idea. To get started, the team team laid out a strategy that would ensure FCC compliance by not mentioning financial products or services in communications, respect Super Bowl guidelines since U.S. Bank was not a direct sponsor, and make sure the campaign made sense for their brand identity and voice. The campaign was in great shape, but U.S. Bank didn’t want to go at it alone. So, roughly a week before launch, they began to form partnerships with other local, well-known brands—including Target, Land O’ Lakes, Sun Country and 3M—to be part of the conversation. However, none of the partnering brands knew what others would be posting until it unfolded on launch day (Feb. 1), which kept the conversation real and spontaneous. Here’s a shot of the beginning of the conversation. Target and US Bank Nice Off For the work we do at TopRank Marketing, this move is directly tied to the power of influence in marketing. By partnering with influential brands, U.S. Bank was not only able to add credible voices to the conversation, but also extend their reach to these brands’ respective audiences. In addition, once the ball got rolling, other brands and individuals were given an organic opportunity to get in on the fun. Of course, many of the interactions cleverly intertwined a brand’s own marketing message. Here’s one of our favorites: 3M Minnesota Nice Off Tweet Top the Tater Minnesota Nice Off Tweet When it came to selecting the right hashtag to define the conversation, their approach was two-pronged, according to Jason. “The original idea was #MinnesotaNiceOff,” he explained. “But for both tracking and engagement purposes, we decided to leverage two hashtags: #MnNice and #NiceOff. Reason being, we knew #MnNice was already being used and could open our conversation up to a broader audience, and #NiceOff would be something we could own and brand the conversation with.”

The Big Takeaway

A thoughtful, integrated social media marketing strategy is an absolute must. Start by looking at any compliance and trademark red tape, as well as how a campaign will integrate with and complement your brand. Then ask yourself: What other credible, influential voices can be added to elicit shared value?

Managing Engagement

There’s little doubt that trolls and disgruntled users are commonplace on social media these days, often trying to ruin the spirit of good conversation. And in today’s world of social media, hashtags are conversations. So, when it comes to branding your marketing message with a hashtag conversation starter, marketers need to prepare for the fact that they don’t necessarily own the content or the conversation. For U.S. Bank, they knew the risks of starting the #MnNice #NiceOff conversation. But they also believed the campaign easily lent itself to passively putting trolls in their place. As you can see from the thread below, U.S. Bank made it a point to go full-out with the campaign theme when confronted with negativity. US Bank's Repsonse to Nice Off Troll “Our entire campaign was centered on Minnesota Nice,” Jason said. “The only appropriate response to these kinds of interactions was to be as overly polite as possible.”

The Big Takeaway

When it comes to anticipating trolls or negative responses, consider the worst-case scenario for your hashtag-branded campaign and build it into your overall strategy. As our own Joshua Nite recently wrote on the topic of proper hashtag usage, when creating your own hashtag, ask yourself:
  • Who are you talking to?
  • What are you trying to say?
  • How else could your hashtag be interpreted?
  • What other conversations might it start?

Keeping the Momentum Going

Once the tweeting began on launch day, Jason said his team was using Spredfast as a helpful tool to monitor, track, and respond in real-time. But once it became clear that the conversation was on the right track—barring input from trolls—the team decided to leverage Twitter Moments to turn the conversation into a storytelling space. “This was already in the original plan because we wanted to continue to tell the story beyond the initial conversation,” Jason told us. “But we were waiting for the momentum to take over before creating the Moment.” As for results, between Feb. 1 and Feb. 6, the Twitter Moment saw nearly 35,000 total opens, 31,247 unique opens, 448 likes, 155 shares, and a 8.48% completion rate.

The Big Takeaway

Whether it be a campaign or every-day usage, make sure you understand the full capabilities of any social media platform you’re engaging on. This will not only help you think more strategically about your messaging and interactions, but also help you provide more value for your audience. This is especially important in the age of decline (or extinction) for organic visibility on social platforms. In addition, social media listening and management tools are often an investment that pays off—especially during campaigns. As TopRank Marketing CEO Lee Odden has said: “Tools make reaching social media marketing goals possible.”

Shine the Social Media Spotlight on Your Brand

For brands and marketers of all industries, social media hashtag campaigns like this serves as a great example of running a smart, strategic, and integrated campaign. By thinking strategically from start to finish—and inviting like-minded, influential brand voices to the table—U.S. Bank was able to not only capitalize on one of the biggest sporting events of the year, but also garner meaningful and organic interactions, engage in some friendly competition with other local brands being gracious Super Bowl hosts, and spotlight and activate their brand identity. Want some more inspiration from brands on Twitter? Take a peek at both B2B and B2C brands mastering the art of social customer care on Twitter.

The post Social Media Marketing Spotlight: U.S. Bank Rallies Local Allies for a Friendly, Engaging #MNNice #NiceOff appeared first on Online Marketing Blog - TopRank®.

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What Are Hashtags Really For? #Confused #Blessed #NoFilter http://www.toprankblog.com/2018/01/what-hashtags-are-for/ http://www.toprankblog.com/2018/01/what-hashtags-are-for/#comments Wed, 31 Jan 2018 11:30:18 +0000 http://www.toprankblog.com/?p=23736 What Are Hashtags Really For?

What Are Hashtags Really For?

In late 2014, the hashtag #WhyIStayed was trending on Twitter. Frozen pizza slinger DiGiorno, known for being snarky and clever on social media, wanted to join the fun:

DiGiorno Hashtag Social Media Marketing Fail

There was just one problem: #WhyIStayed started in response to a video of domestic abuse. Women used the hashtag to tell their own story of abuse and talk about the societal pressures that led them to stay with their abusers.

At best, DiGiorno looked clueless. At worst, it looked like they were making light of a very serious issue. All they wanted was a little brand visibility...and they got it, but not in the way they were hoping.

Hashtags are an integral part of Twitter and Instagram (and Facebook, to a much lesser extent). As such, they should be part of our social media marketing on each platform. But as DiGiorno and many other brands have shown, it’s not enough to look at the trending tags and hop on board. Marketers need to understand what hashtags are for and how our audience is using them before we jump in.

Here are the #fundamentals you need to avoid invisibility or embarrassment with hashtags.

#History

Hashtags started as a feature on IRC (Internet Relay Chat) channels back in 1988, when the internet still ran on steam turbine power. The "#" in front of channel meant that it was available for users across the internet, not just on a local area network.

Twenty years later, IRC fans who were early Twitter adopters proposed using the symbol to help classify common topics or groups. Twitter itself didn’t officially recognize hashtags for two more years. In 2009, the site started automatically hyperlinking hashtags to search results.

Facebook added hashtags in 2013, but they don’t see as much use on the platform. By contrast, Facebook-owned Instagram practically runs on hashtags. It’s not unusual to see a post with a four-word captioned followed by a paragraph of tags: #NoFilter #WokeUpLikeThis #BeachLife #SanDiego #ChihuahuaLove. Clicking any of the tags leads to a custom feed of images with the same tag, much like Twitter’s search functionality works.

#WhatHashtagsAreNot

Hashtags began as a way to categorize information for future searchers, much like the category or topic tags on a blog. In that case, using the right hashtags is more like SEO than anything else; it’s all about making sure your message comes up for the right query.

But hashtags aren’t really for search anymore. Hardly anyone is going to the search box on Twitter or Instagram and putting in a keyword to pull up a specific hashtag.

Hashtags are not really for marketers to boost their brand or their content, either. We can strategically use hashtags for that purpose, but we must remember that’s an off-label use. It’s important to tread lightly on using hashtags promotionally — as DiGiorno and many others can attest.

If it’s not about search or self-promotion, how should marketers think about hashtags? Or, better question, how does your audience think about hashtags?

Odds are, though, your audience doesn’t actively think about why they use or interact with a specific tag. There’s an innate understanding that makes some tags look “right” or “natural,” while others feel “forced” or “commercial.”

The best way I can think of to express that innate understanding is:

#HashtagsAreAConversation

Social media feeds move fast. Hashtags are a way for users to block out space to have a conversation. “We’re telling this type of story in here.” “We’re sharing this type of picture in here.” Using a specific existing hashtag should come with the knowledge that you’re entering someone else’s conversation space.

The social media manager at DiGiorno likely wouldn’t go up to a group of people talking about a sad and serious topic in hushed tones and shout, “PIZZA!” But that’s exactly what they did on Twitter.

So before you jump into a conversation, make sure that:

  • You understand what’s being discussed
  • Your brand has (and should have) a position on the topic
  • You have something relevant to contribute

When you’re making your own hashtags, keep in mind that you’re starting a conversation. You can’t control who contributes to that conversation and what they might add to it.

For example, in 2012 McDonald’s used the hashtag #McDStories in a tweet, seemingly inviting users to share their own special memories of the chain. Instead, they got stories about food poisoning, diabetes, heart attacks, and animal cruelty.

It turns out McDonald’s had intended to use the tag to promote stories from employees and others affiliated with the brand. But they accidentally started a much wider conversation. With a little forethought, the mess could have been avoided.

So, when creating your own hashtag, keep in mind:

  • Who are you talking to?
  • What are you trying to say?
  • How else could your hashtag be interpreted?
  • What other conversations might it start?

#GeneralHashtagTips

Good hashtaggery starts with understanding that hashtags are a conversation. From there, the optimum tactics for using hashtags vary from platform to platform. The good folks at Buffer have an in-depth guide that touches on each of the major social media sites.

Here are some simple tips that I recommend to supplement Buffer’s advice:

  • Use hashtags sparingly on Twitter; no more than 2 per post, preferably just one
  • Don’t use tags on paid tweets. They’re proven to dilute your CTA
  • Go nuts on Instagram; 11 hashtags is the optimal number
  • Don’t bother tagging on Facebook. Research shows your post will do better without them
  • Use CamelCase to keep longer tags legible (Remember the “susanalbumparty” debacle?)

#HashWithCare

Hashtags started as a tagging tool for search. Today, they’re used to create a space for conversations, group people with similar interests, and fill Instagram feeds with puppies. To be most successful with your hashtags, respect conversations that exist already, and be cautious about the conversations you start.

Need to #LevelUp your social media marketing? TopRank Marketing can help.

The post What Are Hashtags Really For? #Confused #Blessed #NoFilter appeared first on Online Marketing Blog - TopRank®.

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What Are Hashtags Really For?

What Are Hashtags Really For? In late 2014, the hashtag #WhyIStayed was trending on Twitter. Frozen pizza slinger DiGiorno, known for being snarky and clever on social media, wanted to join the fun: DiGiorno Hashtag Social Media Marketing Fail There was just one problem: #WhyIStayed started in response to a video of domestic abuse. Women used the hashtag to tell their own story of abuse and talk about the societal pressures that led them to stay with their abusers. At best, DiGiorno looked clueless. At worst, it looked like they were making light of a very serious issue. All they wanted was a little brand visibility...and they got it, but not in the way they were hoping. Hashtags are an integral part of Twitter and Instagram (and Facebook, to a much lesser extent). As such, they should be part of our social media marketing on each platform. But as DiGiorno and many other brands have shown, it’s not enough to look at the trending tags and hop on board. Marketers need to understand what hashtags are for and how our audience is using them before we jump in. Here are the #fundamentals you need to avoid invisibility or embarrassment with hashtags.

#History

Hashtags started as a feature on IRC (Internet Relay Chat) channels back in 1988, when the internet still ran on steam turbine power. The "#" in front of channel meant that it was available for users across the internet, not just on a local area network. Twenty years later, IRC fans who were early Twitter adopters proposed using the symbol to help classify common topics or groups. Twitter itself didn’t officially recognize hashtags for two more years. In 2009, the site started automatically hyperlinking hashtags to search results. Facebook added hashtags in 2013, but they don’t see as much use on the platform. By contrast, Facebook-owned Instagram practically runs on hashtags. It’s not unusual to see a post with a four-word captioned followed by a paragraph of tags: #NoFilter #WokeUpLikeThis #BeachLife #SanDiego #ChihuahuaLove. Clicking any of the tags leads to a custom feed of images with the same tag, much like Twitter’s search functionality works.

#WhatHashtagsAreNot

Hashtags began as a way to categorize information for future searchers, much like the category or topic tags on a blog. In that case, using the right hashtags is more like SEO than anything else; it’s all about making sure your message comes up for the right query. But hashtags aren’t really for search anymore. Hardly anyone is going to the search box on Twitter or Instagram and putting in a keyword to pull up a specific hashtag. Hashtags are not really for marketers to boost their brand or their content, either. We can strategically use hashtags for that purpose, but we must remember that’s an off-label use. It’s important to tread lightly on using hashtags promotionally — as DiGiorno and many others can attest. If it’s not about search or self-promotion, how should marketers think about hashtags? Or, better question, how does your audience think about hashtags? Odds are, though, your audience doesn’t actively think about why they use or interact with a specific tag. There’s an innate understanding that makes some tags look “right” or “natural,” while others feel “forced” or “commercial.” The best way I can think of to express that innate understanding is:

#HashtagsAreAConversation

Social media feeds move fast. Hashtags are a way for users to block out space to have a conversation. “We’re telling this type of story in here.” “We’re sharing this type of picture in here.” Using a specific existing hashtag should come with the knowledge that you’re entering someone else’s conversation space. The social media manager at DiGiorno likely wouldn’t go up to a group of people talking about a sad and serious topic in hushed tones and shout, “PIZZA!” But that’s exactly what they did on Twitter. So before you jump into a conversation, make sure that:
  • You understand what’s being discussed
  • Your brand has (and should have) a position on the topic
  • You have something relevant to contribute
When you’re making your own hashtags, keep in mind that you’re starting a conversation. You can’t control who contributes to that conversation and what they might add to it. For example, in 2012 McDonald’s used the hashtag #McDStories in a tweet, seemingly inviting users to share their own special memories of the chain. Instead, they got stories about food poisoning, diabetes, heart attacks, and animal cruelty. It turns out McDonald’s had intended to use the tag to promote stories from employees and others affiliated with the brand. But they accidentally started a much wider conversation. With a little forethought, the mess could have been avoided. So, when creating your own hashtag, keep in mind:
  • Who are you talking to?
  • What are you trying to say?
  • How else could your hashtag be interpreted?
  • What other conversations might it start?

#GeneralHashtagTips

Good hashtaggery starts with understanding that hashtags are a conversation. From there, the optimum tactics for using hashtags vary from platform to platform. The good folks at Buffer have an in-depth guide that touches on each of the major social media sites. Here are some simple tips that I recommend to supplement Buffer’s advice:
  • Use hashtags sparingly on Twitter; no more than 2 per post, preferably just one
  • Don’t use tags on paid tweets. They’re proven to dilute your CTA
  • Go nuts on Instagram; 11 hashtags is the optimal number
  • Don’t bother tagging on Facebook. Research shows your post will do better without them
  • Use CamelCase to keep longer tags legible (Remember the “susanalbumparty” debacle?)

#HashWithCare

Hashtags started as a tagging tool for search. Today, they’re used to create a space for conversations, group people with similar interests, and fill Instagram feeds with puppies. To be most successful with your hashtags, respect conversations that exist already, and be cautious about the conversations you start. Need to #LevelUp your social media marketing? TopRank Marketing can help.

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Death of Facebook Organic Reach = New Opportunities for Influencer Marketing http://www.toprankblog.com/2018/01/facebook-update-influencer-marketing/ http://www.toprankblog.com/2018/01/facebook-update-influencer-marketing/#comments Mon, 29 Jan 2018 11:30:22 +0000 http://www.toprankblog.com/?p=23728 Earlier this month, marketers were shocked to learn that Facebook would be making more major changes to its News Feed, effectively bringing brand and publisher organic reach to zero by prioritizing high engagement content from family, friends and groups. In a formal statement posted on his own Facebook page, Mark Zuckerberg said: “We built Facebook [...]

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Facebook Zero Influencers

Earlier this month, marketers were shocked to learn that Facebook would be making more major changes to its News Feed, effectively bringing brand and publisher organic reach to zero by prioritizing high engagement content from family, friends and groups.

In a formal statement posted on his own Facebook page, Mark Zuckerberg said:

“We built Facebook to help people stay connected and bring us closer together with the people that matter to us. That’s why we’ve always put friends and family at the core of the experience. Research shows that strengthening our relationships improves our well-being and happiness.”

“But recently we’ve gotten feedback from our community that public content — posts from businesses, brands and media — is crowding out the personal moments that lead us to connect more with each other. … Based on this, we’re making a major change to how we build Facebook.”

While the announcement seemed to be the final nail in the organic News Feed coffin, the death of organic reach on Facebook has been a long time coming. Back in April 2015, Facebook announced it was updating News Feeds to strike a better balance between friends, public figures, publishers, businesses and community organizations. Then in late June 2016, Facebook said it would be making further refinements to ensure users don’t miss updates from their friends and families.

Now, after an intense year of political and social upheaval — not to mention the emergence of the fake news engine and the Russian advertising scandal — it’s no surprise that Facebook is re-examining things yet again.

But What Does It All Mean for Marketers?

Naturally, disappointed marketers all over the world are wondering how this change will truly impact their social marketing efforts. From our perspective, the change:

  • Ends the organic reach of the News Feed and increases the importance of adding pay-to-play to your marketing mix — something that will likely require a bigger budget.
  • Bolsters the importance of channel diversification.
  • Makes it more important than ever for you to zero in on who your audience is and what motivates them, so you can share content and create an environment that will pique interest and engagement.
  • Means Instagram will more than likely follow suit in the near future.

The Influencer Implication

Since Zuckerberg’s announcement, there’s been one implication in particular that’s captivated our attention. The way we see it, the value of influencer engagement on Facebook will increase even more.

Our CEO, Lee Odden, has long been an evangelist for working with influencers, believing that influencers can help brands bypass several obstacles. AdBlocking, for example, is in use on over 600 million devices, costing business over $22 billion in ad revenue, according to PageFair. Working with credible influencers who are trusted amongst an audience allows brands to bypass the adblocking obstacle and better connect with buyers.

Lee has also talked about other challenges such as distrust of brand advertising. In fact, 69% of consumers don’t trust ads, according to research by Ipsos Connect. And yet another obstacle is information overload. Americans are confronted with an average of 63GB of media on a daily basis (USC/ICTM).

All of these obstacles, according to Lee, are addressed by working with industry influencers. The virtual elimination of organic News Feed visibility for brands and publishers on Facebook is no different and marketers would be smart to think about how influencer engagement can keep organic Facebook visibility alive.

So, to sum it all up: Now that the organic News Feed is effectively dead, new life is being given to influencer marketing opportunities. Here are a few key considerations:

#1 – If you’re not in the influencer marketing game yet, you can no longer afford to wait.

Last year, we saw influencer marketing explode — becoming one of the most talked about topics among marketers and arguably our most-requested digital marketing services among both B2B and B2C clients. In addition, our own research shows that 57% of marketers say influencer marketing will be integrated in all marketing activities in the next three years.

This quote from Lee sums it up well:

“For any kind of content a business creates and publishes to the world, there is an opportunity for collaboration with credible voices that have active networks interested in what those voices have to say. In many cases, [audiences are] far more interested [in an influencer’s insights] than in what the brand has to say.”

With Facebook reducing branded content and elevating content from individuals, there’s no better time to invest in influencers — which can have an impact across all social platforms.


With #Facebook reducing branded content and elevating content from individuals, there’s no better time to invest in influencers. #influencermarketing
Click To Tweet


#2 – Influencers now hold more power than ever to more strategically align themselves with brands of their choice.

Influencer marketing was already poised to be big in 2018, but this change to Facebook’s platform will absolutely spur more brands and businesses to dip their toe into the water. As a result, influencers will see an uptick in requests, giving them more power to be very choosy about which brands they lend their time, insights and audience to.


Influencers have more power to be very choosy about the brand they lend their time, insights and audience to. #influencermarketing
Click To Tweet


#3 – Influencer nurturing will be more important than ever.

As illustrated by the previous two points, the Facebook change will lead to an increased adoption of influencer marketing, giving influencers more options. So it’s no surprise that it’ll be time to double-down on your commitment to influencer nurturing.

Now, we’ve always said that when it comes to building relationships and rapport with influencers, it’s critical that you put the time and effort into nurturing — rather than simply reaching out when you have a need. There has to be shared value.

But I think most marketers would admit that they have significant room for improvement in this area — and there’s no time like the present to recommit yourself.


With #Facebook’s recent algorithm change, it’s time to double-down on your commitment to nurturing your influencers. #influencermarketing
Click To Tweet


Capitalize on the Opportunity

Let’s face it. This “major change” to Facebook’s platform isn’t the first and it certainly won’t be the last. As a result, now is the time to fully capitalize on the opportunity by better working with industry influencers. Now is the time to refocus on connecting with your audience — and influencers can help you do just that by adding authenticity, credibility, unique insights and new eyeballs to your content.

What else is in store for influencer marketing in 2018? Check out these rising influencer marketing trends that you need to pay attention to.

What do you think about the latest Facebook News Feed algorithm change? Tell us in the comments section below.


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© Online Marketing Blog - TopRank®, 2018. | Death of Facebook Organic Reach = New Opportunities for Influencer Marketing | http://www.toprankblog.com

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7 Examples of Brands Mastering Twitter for Social Customer Care http://www.toprankblog.com/2018/01/social-customer-care-twitter/ http://www.toprankblog.com/2018/01/social-customer-care-twitter/#comments Wed, 03 Jan 2018 12:10:36 +0000 http://www.toprankblog.com/?p=23615 These days, there’s little doubt that social media is plays a pivotal role in a brand’s marketing strategy. After all, with roughly 2 billion internet users on social networks and counting, there’s massive reach and resonance potential. But couple widespread adoption with shifting consumer preferences and expectations—and the smell of major change is in the [...]

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Twitter Customer Care

These days, there’s little doubt that social media is plays a pivotal role in a brand’s marketing strategy. After all, with roughly 2 billion internet users on social networks and counting, there’s massive reach and resonance potential.

But couple widespread adoption with shifting consumer preferences and expectations—and the smell of major change is in the air. Social media is no longer just a marketing tool and a space to encourage positive engagement with your audience, it’s a customer service opportunity that deserves every marketer’s attention and action.

As Dan Gingiss, McDonald’s Corporation’s Senior Director of Global Social Media, told me in his Behind the Curtain interview a few months back: marketers need to stop thinking that customer service is someone else’s problem:

“When we interrupt people’s social media feeds with marketing messages, we hope that they will engage with our fun and interesting marketing content. But sometimes, all we do is remind them that they had some other problem with our brand. Since social media is the first and only channel where customers can talk back, marketers need to listen and engage.”

Twitter presents one of the most unique and challenging social care opportunities. It’s real-time, fast-paced environment seems to be a go-to place for consumers to air grievances, call out for help or sing a brand’s praises—something Twitter itself has recognized.

“Fifty years ago, the 1-800 number revolutionized customer service. Customers suddenly had a free, live connection to companies from the comfort of their homes,” Twitter says in its Customer Service on Twitter Playbook. “We are at a similar inflection point for how brands deliver customer service: today, people are contacting brands via Twitter with the expectation of a helpful and human response; all on stage for the world to see.”

With that said, over the past few months, several B2B and B2C brands with social customer care programs have caught my eye on Twitter. Below I share some those brands and respective examples.

#1 – Amazon

From children’s books to groceries for tonight’s dinner menu, there’s no question that Amazon is revolutionizing the way we shop for nearly everything. So, it may not surprise you that they’ve stepped up to meet consumer demand for fast and personalized customer service on social media. In fact, like many brands are now doing, Amazon has a dedicated support account on Twitter: @AmazonHelp.

But what’s really impressive is that the Twitter helpline is equipped to offer support in multiple languages including English, French, German, Portuguese and Italian. In addition, customer service agents include their initials on all communications, which adds a human element. Finally, it appears that Amazon helpers are also on the lookout for opportunities to engage with happy customers who haven’t even engaged them directly.

This example is sort of a roll up of these traits. With a customer expressing his happiness for being able to watch a series on Amazon Prime, Amazon responds with a question to continue the engagement and a GIF to make a splash—and all in Spanish, with the conversation carrying on for a few tweets.

Amazon Social Care Example

To me, all this signals their deep commitment to meeting their customer’s needs and building relationships. And from a marketing perspective, this certainly strengthens the value add of their brand and reinforces loyalty.

#2 – UPS

Like every courier service, UPS has an important job to do: get every package delivered to the right location, at the right time, and without any damage to the package contents. However, on a daily basis, UPS is tasked with delivering roughly 19.1 million packages and documents around the globe—so mistakes most certainly happen for one reason or another.

But for anyone who’s ever been waiting on a special package, mistakes really rile us up and we don’t really care what the circumstances are. After all, couriers are in the business of delivering—so if things go wrong, we expect a quick fix. To provide that fast service and meet their customers where they’re comfortable, UPS has established a customer service Twitter account: @UPSHelp.

What stood out to me, is that UPS utilizes Twitter’s private messaging feature. To resolve any issue, UPS needs the tracking numbers for the packages involved, which is private customer information. So, more often than not, you’ll notice a “Send a private message” option at the end of a tweet. This makes it easy for customers to take the next step to get their gripe resolved and protect their information.

UPS Social Care Example

#3 – Intel

While any organization engaging in social care is bound to field customer complaints, sometimes providing a great social care is answering simple questions and real-time troubleshooting.

Intel is a great example of a brand delivering precise recommendations and resources to help their customers troubleshoot a range of issues. In addition, like UPS, Intel also leverages the “Send a private message” feature when appropriate to take a public conversation private. In the example below, Intel gives this customer everything he needs to solve his issue.

Intel Social Care Example

#4 – Constant Contact

Constant Contact has built its business on helping their customers communicate effectively with their respective audiences. So, it’s only right that they’d make easy and fast communication a priority by engaging in social care.

Like others on our list, Constant Contact has a dedicated customer service account on Twitter: @CTCTHelp. What I found interesting here is the proactive communication that’s happening. Customer service reps aren’t just responding to inquiries and complaints, but also sharing important information and reminders—from holiday best wishes and grammar tips to links to the latest product updates and bug fixes.

Constant Contact Social Care Example

#5 – Starbucks

After nearly 50 years in business and with thousands of stores worldwide, there’s no question that Starbucks has cultivated a massive and loyal following of coffee fanatics around the globe. But while the deep brand affinity Starbucks has built is a testament to their product and service, like any business, fans can be just as easily dismayed as overjoyed.

So—from a customer lamenting the end of a seasonal drink’s annual run and bad service experiences to a happy customer indulging in her first Peppermint Mocha of 2018—Starbucks embraces all feedback and makes it a point to respond to (apparently) every engagement with the brand on Twitter. To really drive it home, Starbucks appears to be continually monitoring related hashtags and even non-tagged mentions of the brand, to level up its “we’re here for you” persona in real life and on Twitter.

Starbucks Social Care Example

#6 – Buffer

The award for calming, empathetic and personalized social care goes to Buffer. Whether someone is throwing out an idea for improving the platform or experiencing a performance issue, Buffer helpers make a serious effort to let folks know they understand their frustration, are there to help and can work to find a solution. Also, whoever is responding to a request or complaint always signs their full name within the Tweet, adding an extra human touch and level of transparency.

Below is a great example. The user is asking for some scheduling information guidance, and Buffer’s Octavio delivers with a detailed, personalized and upbeat response.

Buffer Social Care Example

#7 – LinkedIn (client)

There may be no better endorsement of the importance and benefit of embracing customer service on Twitter than other social networks taking part in it all. Such is the case with LinkedIn. Through its dedicated @LinkedInHelp account, the LinkedIn Customer Service team is standing at the ready to offer guidance and help troubleshoot issues.

As with others mentioned in this post, LinkedIn helpers provide personalized responses to users, signing each message with initials or a full name. While the example below is a simple and easily remedied issue, the service rep attached a screenshot to make it easy for the user to find the menu item they’re looking for, but also added additional troubleshooting instructions just in case.

LinkedIn Social Care Example

Great Social Care = Better Brand Experiences

While most social customer care programs are likely administered by a brand’s customer service team, the marketing department can and should be a dedicated partner. At the end of the day, more and more people are using Twitter and other social media sites to share their brand experiences—and those experiences not only have the potential to impact a brand’s identity, but they’re also gold mines for marketing insights.

The bottom line? If your brand isn’t on the path to providing social customer care, now is the time to consider making moves. As social media becomes increasingly embedded in our daily lives and culture, brands have the opportunity to use social care as a marketing advantage and relationship building tool.

What brands have caught your eye on Twitter for their social care efforts? Tell us in the comments section below.


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Year In Review: 6 Platform Changes That Shook Up Social Media Marketing in 2017 http://www.toprankblog.com/2017/12/social-media-marketing-2017/ http://www.toprankblog.com/2017/12/social-media-marketing-2017/#comments Tue, 19 Dec 2017 11:30:53 +0000 http://www.toprankblog.com/?p=23462 With 2018 on the horizon, we’re all in a state of reflection, looking back on all the good, the bad and the ugly 2017 brought us. When it comes to social media, it’s hard not to think about the latter two. With all the political turmoil and uptick in trolling, even Facebook recently admitted that [...]

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With 2018 on the horizon, we’re all in a state of reflection, looking back on all the good, the bad and the ugly 2017 brought us. When it comes to social media, it’s hard not to think about the latter two. With all the political turmoil and uptick in trolling, even Facebook recently admitted that its digging deep to turn the tide and bring well-being principles into the social experience.

But while there’s little doubt that 2017 surfaced new concerns and challenges in the social media space, there were some positive developments for everyday users and marketers alike. In this piece, we highlight some of those interesting and encouraging changes that occurred across platforms.

While this is certainly not a complete list, we think these are some changes that can be celebrated by marketers—as well as leveraged in 2018 and beyond.

#1 – Facebook continues its push to help users and brands tell Stories.

While Snapchat came on the scene in 2013, the platform began gaining major ground in 2016 as a formidable contender within the social media space, drawing younger audiences and causing Facebook to sit up, take notice and form an action plan.

While Snapchat’s main interface is totally unique, the one thing that could be cloned is its Stories feature—something that Facebook got to work on by first rolling out a similar feature on Instagram in the summer of 2016 and then in its own Messenger app shortly thereafter.

Facebook Stories Example

(Credit: Facebook)

But 2017 brought Facebook Stories to a new level. In early October, it was confirmed that Facebook was rolling out an option to syndicate Instagram Stories to Facebook Stories. Not long after, TechCrunch learned that Facebook Stories would soon be opened up to Pages, which would let brands, news publishers, athletes and nonprofits get in on all the fun. That full rollout to Pages appears to still be in the works, but its something marketers should be on the lookout for as they enter the new year.

#2 – LinkedIn implements lead gen forms on ads.

For B2B brands, there’s little doubt that LinkedIn can be an especially effective digital advertising platform with the right message, budget and targeting in place. And LinkedIn sweetened the pot earlier this year by adding a Lead Generation Forms option to its ad platform, allowing users to opt into your offer with just one click.

LinkedIn Lead Gen Forms Example

As TopRank Marketing’s own Steve Slater, Digital Advertising Manager, said in a post on the subject:

“Lead generation form ads encourage the impulse buy. With one click, you can gain access to prospect information in a way that required little time or effort on their end. The beauty of this approach for advertisers is that you can show your ads to the right audience and receive one click conversions.”

Of course, a few months after releasing the offering into the wild, LinkedIn has made some enhancement to the offering, including the ability to add custom questions to the forms, according to AdWeek. In addition, AdWeek said marketers have reported that using the lead gen forms have helped lower their average cost per lead by more than 20%—something that’s certainly worthy of your consideration as we head into 2018.

Read: Master LinkedIn’s New Lead Generation Forms in 10 Easy Steps

#3 – Instagram begins its rollout of the “paid partnership with” tag.

Influencer marketing is exploding right now, with brands of all sizes have forming both paid and unpaid partnerships with influencers—and using social platforms, especially Instagram, to spread their message.

In the spirit of enhanced transparency—and the added benefit of bringing even more credibility to your influencer marketing initiatives—Instagram rolled out a “paid partnership with” tag in June 2017 for posts and stories. Then, after a couple months of testing and data gathering, Instagram announced it would expand the tool.

“We have been closely working with a select group of creators and businesses throughout the Instagram community to test our new ‘Paid partnership with’ tag,” Instagram said in an update on Aug. 29. “And now, after months of gathering feedback from this test release, we’re excited to announce that access to this tool will be expanded to more of our partners across Instagram—with the global rollout being gradually released over the next few months.”

Read: What Brands Need to Know About Instagram’s New ‘Paid Partnership’ Feature

#4 – LinkedIn launches its own video capabilities.

As TopRank Marketing’s own Josh Nite so eloquently said:

“Video content is eating the internet. It started with video-specific platforms like YouTube and Vimeo. Then Twitter and Facebook added support for live and pre-recorded video. Now these insatiable moving pictures are becoming serious business: LinkedIn now supports native video.”

Yes. When LinkedIn rolled out native video capabilities this year, B2B marketers everywhere rejoiced at the prospect of being able to serve up live, raw video to a professional audience. While the new offering is still in its infancy, you can bet that LinkedIn will make investments in evolving the offering to make it even easier to use in the future.

#5 – Twitter doubles its character count.

Perhaps one of the biggest social media news items of 2017 was Twitter’s decision to expand its character limit from 140 to 280. The company had been toying with the idea of super sizing its limit for a while—with rumors circulating that the limit could go as high as 10,000 characters—but it began with removing photos and links from the count in mid-2016.

The official switch to a 280-character limit came in early November, giving users (and brands and marketers) more space to express themselves—while still staying as true as possible to its commitment to brevity.

Twitter Character Count

The good news for marketers? While it’s still early, some preliminary research indicates that tweets longer than 140 characters get more engagement. SocialFlow, a social media analytics company, reported that their latest data showed that people are liking and retweeting longer tweets almost two-times more than shorter ones.

However, remember, value and resonance are what hook your audience—not your character count. So, before your rewrite all of your tweeting best practices, do your due diligence through some testing, and data collection and analysis to determine what your audience really responds to.

Read: Will More Tweet Space Equal More Value for Your Twitter Audience?

#6 – Facebook refreshes poll feature to include GIFs.

There’s no doubt in my mind that the invention and rising use of GIFs has made the internet so much better. And, well, Facebook just took it all to the next level by refreshing its “old” polling feature to support GIFs.

The new feature made its debut in early November and it’s pretty simple. At the top of your News Feed, click on the “What’s on your mind” section and select the ellipsis to reveal all your options, including “Poll.” For pages, select the “Event, Products, Job+” option at the top of your page. Then ask your question in the top and then select your two options via an image upload or GIF search, and hit publish.

Facebook Polls with GIFs Example

From what we can tell, this new feature isn’t widely used yet, but could pack big engagement potential. After all, it allows you to combine multiple social media best practices into one post: visual imagery, a compelling and engaging question, and a spark of humor and personality.

What’s On the Horizon for 2018?

As the old adage goes, the only constant is change—and we can certainly expect that to hold true for the social media landscape in 2018 and beyond. Of course, some of the change we can expect is already in the works—especially for Instagram.

Rumor has it that Instagram is in the midst of testing several new features on its mobile app—including a “regram” button. A couple weeks ago, The Next Web broke the news that Instagram was “secretly” testing the new feature.

As any Instagram user knows, at this point the only way to share posts from other users’ accounts is through third-party tools, or to download and re-upload to their account. If this does come to fruition, this could mean big things for brands that want to foster engagement and connect with influencers.

Other features that are reportedly being tested include: GIF search (via Giphy) to add animated GIFS to Stories, the ability to follow specific hashtags (which would be a real win for marketers), and the ability to “archive” stories.

Of course, you can bet that Snapchat, Facebook, Twitter, LinkedIn and even YouTube to continuously looks for ways to engage users and support advertisers. In early 2018, TopRank Marketing will release our annual Social Media Marketing Predictions, featuring insights from industry experts and thought leaders—so stay tuned for that!

What change to a social media platform got you excited, annoyed or scared in 2017? Tell us in the comments section below.


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5 Purpose-Driven Companies Making an Inspiring Splash on Social Media http://www.toprankblog.com/2017/12/purpose-driven-social-media/ http://www.toprankblog.com/2017/12/purpose-driven-social-media/#comments Tue, 12 Dec 2017 11:30:17 +0000 http://www.toprankblog.com/?p=23405 As our world becomes increasingly connected through the internet, social media and mobile technologies, consumer awareness and engagement around local and global social, economic, political and environmental challenges are soaring to new heights. As a result, people desperately want to invest their time and money where their hearts are by supporting and working for companies [...]

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As our world becomes increasingly connected through the internet, social media and mobile technologies, consumer awareness and engagement around local and global social, economic, political and environmental challenges are soaring to new heights.

As a result, people desperately want to invest their time and money where their hearts are by supporting and working for companies that are making a positive and meaningful impact. And many companies are answering the call by throwing out conventional business models to tackle these challenges—while also bolstering and growing their bottom line. They’re finding and living their purpose.

For these companies, success isn’t grounded in simply offering “the best” product or service. Instead, it’s the purpose behind the creation and execution of those best-in-class products and services that drives success for all involved.

Of course, social media marketing is playing a major role in spurring awareness, engagement and action around what purposeful companies are all about. From breathtaking, tear-inducing photos to compelling video narratives, below I highlight a handful of these companies that have captivated my heart with their purpose and marketing mind with their social media work. And my hope is that you’ll feel the same.

#1 – Love Your Melon

If you’re regular reader of my example-heavy social media blogs, you’ll know I’m a huge fan of Love Your Melon. Love Your Melon was founded in hopes of making the lives of kids battling cancer in America a little better by providing them with a special hat. With each item purchased by the public, 50% of the profits are donated to the organization’s nonprofit partners in the fight against pediatric cancer.

I encourage you to check out the video below about their story—of course, this has been uploaded natively to social to put all the feels out there.

Love Your Melon’s social media mix includes Twitter, Facebook, Instagram, Pinterest and YouTube. Across their channels, all the tried-and-true marketing best practices are working in their favor. But it’s evident that their purpose is the guiding light in how they tell their story on social. Using captivating imagery you don’t only see the amazing work being done—but you feel it, too.

Purpose-Driven Brand Love Your Melon

#2 – cuddle+kind

If you aren’t familiar with cuddle+kind, allow me to introduce you to this amazing brand where every fiber of its being seems to be dedicated to making a difference.

Started by the Woodgate family, cuddle+kind produces hand-knit, heirloom-quality dolls that not only help feed children around the world, but also provide women artisans in Peru with sustainable, fair trade income.

“As parents, we believe all children should have enough food to eat and the opportunity to thrive, so when we saw a documentary on the devastating impact of childhood hunger on millions of children around the world, it inspired us to help,” cuddle+kind’s website states. “On that day, we decided to start a company whose purpose is to help improve the lives of children and to make a difference.”

For every doll sold, cuddle+kind is able to provide 10 meals to children in need. At the time this article was written, they had already donated 2,988,823 meals.

Like Love Your Melon, cuddle+kind’s amazing visual content on social media is what draws you in—like this little number below from Instagram.

Purpose-Driven Brand Cuddle and Kind

Also, here’s a look at their most recent video release on Facebook.

#3 – Krochet Kids intl.

Founded in 2007, Krochet Kids intl. (KK intl.) is dedicated to breaking the cycle of poverty by providing job opportunities for women in need. Every product is hand-signed by the person who made it and each artisan has her own profile page on the organization’s website detailing her story—with room for shoppers to leave a thank you or words of encouragement.

In honor of its 10-year anniversary, the brand launched a video series (some of them short films) highlighting the people and the stories that have made their work what it is today, which were uploaded to YouTube and shared across some of their social channels. Here’s a little taste:

Facebook is the brand’s top-channel, boasting nearly 74,000 likes, but they’re also sharing the work of their community on Instagram, Twitter and Pinterest. What’s really working on Facebook are the great visuals, but they also take advantage of the “Products Shown” feature to make it easy to click and shop.

Purpose-Driven Brand Krochet Kids Intl.

#4 – MudLove

MudLove was born in a tiny garage filled with big dreams and a lot of love back in 2009.

“With nothing more than an old stamp set, a box of clay, and a plan to support clean water projects in Africa, handmade creations emerged and MudLOVE was born,” MudLove’s website says. “We are artists and makers. Doers and thinkers. Number-crunchers and donut-munchers. With ‘mud’ in our hands and love in our hearts, the chance to make a difference is our inspiration to create.”

Through its partnership with Water for Good, for every product that’s purchased, a week’s worth of clean water can be provided to someone in need.

When it comes to their social media efforts, MudLove is on all the usual suspect channels: Facebook, Instagram and Twitter. Their posts are a blend of humor and hope, sharing their hand-crafted pottery pieces and bringing attention to clean water issues in developing African countries.

Purpose-Driven Brand MudLove

#5 – The Giving Keys

The Giving Keys bills itself as a “pay it forward company,” hoping to not only inspire the world to do just that, but also create jobs for those transitioning out of homelessness. Based in Los Angeles, the company makes jewelry out of repurposed keys, which are personalized with your choice of an inspirational word or phrase.

“We’re not a nonprofit, we’re a social enterprise,” the company’s websites boldly states. “So instead of raising donations, we sell product to provide jobs. A good job is a long-term solution for breaking cycles of generational poverty and homelessness. That’s why we place people on career paths and hand them the keys to unlock their fullest potential.”

On social media, their posts offer words of encouragement and inspiration, and stories of the people who they’ve been able to lift up. Of course, a smattering of pretty images of their finished products can also be found. This is one of my favorite recent Instagram posts:

Purpose-Driven Brand The Giving Keys

What’s Your Purpose?

Purpose is not your company’s mission statement. Purpose is not a set of company values. Purpose is the unique and authentic underpinning of what drives the work you do and the impact you want to make. And these brands certainly embody that, and they’re bringing it to life on their social media channels.

From our perspective, all organizations have the opportunity to uncover their true purpose. In fact, TopRank Marketing recently embarked on our own purpose initiative, which is in the discovery phase as we speak.

What have we learned so far? Each and every one of us cares deeply about a myriad of issues plaguing our networks, communities and the world at large. So, we’re starting there—we care to make a difference. And that’s where you can start, too.

Want to know more about the intersection of purpose and marketing? Read our post Evolve or Die: The Role of Purpose and Authenticity in Marketing, featuring insights from expert Mackenzie (Mack) Fogelson.


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How 5 B2B Brands Are Using Snapchat and Instagram Stories http://www.toprankblog.com/2017/12/b2b-snapchat-instagram-stories/ http://www.toprankblog.com/2017/12/b2b-snapchat-instagram-stories/#comments Mon, 04 Dec 2017 11:30:16 +0000 http://www.toprankblog.com/?p=23340 B2B brands are usually slow to jump on the latest social media craze train, and with good reason. Their audience might not even be on those social media networks. For example, Snapchat was originally full of teenagers and controversy — not a great place to grow brand awareness or share thought leadership. But my, oh [...]

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B2B brands are usually slow to jump on the latest social media craze train, and with good reason. Their audience might not even be on those social media networks. For example, Snapchat was originally full of teenagers and controversy — not a great place to grow brand awareness or share thought leadership. But my, oh my, how far we’ve come.

Today, networks like Snapchat, Instagram, Messenger, and other marketing channels are becoming new breeding grounds for B2B brands. But with frequent product updates introducing new features and advertising tools, brands are often left wondering what the best approach is.

One such feature is Stories: timed pictures or video clips that users can deck-out with text, filters, or stickers to spice-up their content. And it seems like every major app is jumping on this trend with Messenger, Facebook, and most recently YouTube creating their own version of a Stories feature. However, the jury is still out on the best ways to use them.

Well, we’re here to help you figure that out. Here are five B2B brands using Snapchat and Instagram Stories and how they’re using them to their advantage.

1. Cisco

One of the best ways to connect with an audience is through shared values. Cisco is well aware of this and utilizes their Snapchat Stories to share how their company and employees are making the world a better place. And because authentic content is seen as more genuine, Cisco actually allows their employees to run the account themselves. This way, their audience can see a true glimpse into the lives of Cisco employees and how they help others.


Image credit: Cisco

2. IBM

One of the key benefits of promoted Instagram or Snapchat Stories is that they allow you to geotarget your audience and create unique geofilters. With these features, brands can serve targeted Stories and custom filters to their audience based on their location. IBM has used this to their advantage in the past by creating special filters for their industry events. IBM can then promote the filters to event attendees and followers can see updates live from the event floor — creating an easy way for IBM to send relevant content to the right audience.


Image credit: IBM

3. Google

Brand storytelling at its finest. That’s how I would describe Google’s use of Instagram Stories. With Stories, Google shares brief vignettes with narrative captions to share inspiring stories of people using their products. Watch just a few and you’ll see how they sink their teeth into you and build up anticipation, encouraging you to complete their call to action and watch the full video. It’s a really effective and meaningful way for Google to share exactly how their solutions help solve both individual and global problems.


Image credit: Google

4. GE

GE is known for being an innovative company. But can you name exactly what they do? You might be able to name a few things, but the reality is that GE does too many things to name. Because of this, GE has been using Instagram Stories to share the unique things they do all over the world. Most notably, they took us deep into a volcano to sample active lava. Each story helps paint a picture for their audience, changing their public perception from an industrial giant to a creative innovator.


Image credit: Adweek

5. Mailchimp

Mailchimp, everyone’s go-to email service provider, uses Snapchat Stories to share scenes from fun events, creative images, and funny videos. With smart brand apparel, a hip monkey named Freddie, and really cool artwork, Mailchimp has an endless supply of creative and eye-catching content to share. And while it may seem like there’s not a unifying theme behind their Stories, it actually does a great job of showing off their brand’s eclectic personality. Through witty commentary and funky images, Mailchimp has personified their brand, building strong relationships with their followers.

 


Image credit: Recruiting Social

Up Your B2B Social Game

Don’t be hesitant to take the next step for your brand’s social media marketing. For more ideas on how your B2B brand can up your social media game, check out these social media tips and examples or our guide on Snapchat for B2B brands.

Not ready to expand your social media marketing on your own? Find out how we can help by taking a look at our social media marketing services.


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12 Industry-Specific Opportunities for Boosting Social Media Engagement http://www.toprankblog.com/2017/11/boosting-social-media-engagement/ http://www.toprankblog.com/2017/11/boosting-social-media-engagement/#comments Tue, 28 Nov 2017 11:30:11 +0000 http://www.toprankblog.com/?p=23305 In the ever-changing social media landscape, we marketers are often on the prowl for meaningful data and insights to understand what works, what doesn’t and where our opportunities may lie. As a result, we often turn to industry research and studies, which often feature benchmarks that help us better internalize our own metrics and understand [...]

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In the ever-changing social media landscape, we marketers are often on the prowl for meaningful data and insights to understand what works, what doesn’t and where our opportunities may lie. As a result, we often turn to industry research and studies, which often feature benchmarks that help us better internalize our own metrics and understand how we stack up to the competition.

While most studies offer incredibly insightful and useful information, one component may be missing: industry context.

Earlier this year, Rival IQ released its 2017 Social Media Industry Benchmark Report, featuring unique benchmark data for six different industries: Media, Higher Education, Non-profits, Food & Beverage, Fashion and Health & Beauty.

Why is context so important? As Rival IQ so eloquently said:

Key performance indicators like engagement rate, the number of clicks on a social post, or hashtag engagement rates tells a lot about what is happening as a result of activities. But it says nothing regarding whether the efforts are successful, failing, or where to focus on closing those gaps. Why? Because benchmarks are relative. … It’s easy to compare against the best, we all know those brands. That comparison often proves worthless. Comparing yourself to only the best and biggest brands is a disservice to the work your team has invested in social media.

As we near the end of the year, you’re undoubtedly preparing your 2018 social media marketing strategy. Below I share some of the report’s industry-specific opportunities for upping social engagement that deserve your consideration.

Media

Opportunity #1: Use more video on Facebook and Twitter.

According to the study, media companies boast the highest number of posts per day on Facebook and Twitter, but also the lowest engagement rates at .12% and .015%, respectively.

Social Engagement for Media Companies

Coming from a journalism background, this certainly didn’t surprise me. As the news happens, media organizations use social media to spread the word—and even a slow news day produces plenty of shareable fodder. But most of that shared content are links to on-site content, which requires the user to take another step to consume the content.

As a result, media companies have the opportunity to not only draw more eyeballs in, but keep them there longer by incorporating more video into their social media strategy.  

Opportunity #2: Invest in Instagram.

This finding is pretty straight forward. According to the report, Instagram gets the least amount of love on a daily basis, with the average post per day being just .8. However, the engagement rate on Instagram is exponentially higher at 1.25%, signaling that Instagram audiences are ripe for more content.

Non-profits

Opportunity #1: Repurpose Facebook videos for Twitter.

According to the report, non-profits are “owning” native video, but they may not be utilizing it effectively across all their social channels. As you can see from the graphs below, video is much more prevalent on Facebook than on Twitter, but engagement in that type of content is high on both platforms.

Facebook Engagement Metrics Nonprofits

Twitter Engagement Metrics for Nonprofits

Based on the findings, Rival IQ suggested repurposing Facebook video content (or perhaps going native) for Twitter to help up engagement rates.

Opportunity #2: Leverage high-performing hashtags.

Like the media industry, non-profits have some opportunity with Instagram. According to the report, by just increasing posts per day by .2 (one more post every five days) non-profits could see a lift in engagement. Furthermore, using trending and high-performing hashtags (and related subject matter) such as #VeteransDay in their posts could lend a boost, too.

Higher Education

Opportunity #1: Up the number of status updates on Facebook.

According to the report, colleges and universities boast some of the highest engagement rates compared to the other industries in the study.

Social Engagement for Media Companies

But what’s most interesting is that simple status updates do almost as well as video and photos. As a result, Rival IQ suggests that higher education organizations could up the number of status updates on Facebook and still receive great engagement.

Opportunity #2: Add visual elements to tweets.

While visuals aren’t necessarily an essential for higher education Facebook audiences, they’re a big opportunity for Twitter audiences. As you can see in the graph below, tweets with videos or photos have a significantly higher engagement rate.

Higher Ed Twitter Engagement Rates

Fashion

Opportunity #1: Incorporate more video across social channels.

Social posts featuring images are the most common type of posts among fashion brands, and while they get the most engagement, video is a close second—but less posts contain videos.

As the power of video becomes increasingly evident, fashion brands may want to incorporate more into their social strategy to drive more overall engagement.

Opportunity #2: Re-evaluate hashtags to make sure they are relevant to the audience.

According to the report, the top hashtags that fashion brands are currently using only provide slightly higher engagement compared to the other industries studied. Some of those top hashtags include a mix of holiday, lifestyle and fashion-related hashtags.

Top Hashtags for Fashion Brands

As a result, it may be worth it to go more industry-specific and focus on those fashion-related hashtags to be more relevant and boost engagement.

Health & Beauty

Opportunity #1: Focus on photos.

Video is undoubtedly an engagement driver and opportunity for most industries, but according to the study, that’s where the health and beauty industry differs. In fact, photos trump video in engagement on Facebook and Twitter.

Facebook Engagement Rates for Health and Beauty Brands

Twitter Engagement Rates for Health & Beauty

This signals that health and beauty brands should double-down on the creation of quality, compelling photos for use across their social channels.

Opportunity #2: Use industry-related hashtags.

When it comes to Instagram, Rival IQ’s study found that industry-related hashtags such as #moisturizer or #healthyskin—rather than just top-performing or trending hashtags like #ValentinesDay—get better engagement. So, health and beauty brands should absolutely be leveraging those industry-related hashtags to stay relevant and encourage engagement.

Food & Beverage

Opportunity #1: Invest in compelling imagery for use across channels.

Photos are the most common type of social posts for food and beverage companies—and for good reason. They drive high engagement. As a result, food and beverage brands should absolutely be investing in high-quality, compelling imagery that will resonate with their audience.

Food & Beverage Industry Social Engagement Rates

Opportunity #2: Get on the Twitter bandwagon.

According to the report, food and beverage companies are rocking it on Twitter, significantly outperforming other industries. So, if you’ve been wondering whether Twitter is worth the investment, it may be a good time to incorporate Twitter into your strategy.

Read the full Rival IQ report here.

The Bottom-Line

Simply put, there’s no one-size-fits-all strategy for fostering engagement on social media. While many industries have the same high-level opportunities for adding video, producing quality images and refining hashtagging strategies, there are nuances and caveats that are industry-unique.

So, as you work to refine your strategy today, tomorrow and beyond, do so with your unique industry and audience at the forefront of your mind. However, don’t neglect the great things happening outside your industry bubble. After all, a little inspiration can go a long way.

Looking for a little of that inspiration? Check out our post What All Marketers Can Learn from Fast Food Giants Crushing Twitter.

Have some insight to lend on this subject? Share your thoughts in the comments section below.


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© Online Marketing Blog - TopRank®, 2017. | 12 Industry-Specific Opportunities for Boosting Social Media Engagement | http://www.toprankblog.com

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What All Marketers Can Learn from Fast Food Giants Crushing Twitter http://www.toprankblog.com/2017/11/marketers-crushing-twitter/ http://www.toprankblog.com/2017/11/marketers-crushing-twitter/#comments Mon, 20 Nov 2017 11:30:17 +0000 http://www.toprankblog.com/?p=23243 There’s little doubt among marketers that social media is an important part of their strategic digital marketing mix. After all, social media is part of the fabric of our daily lives—and arguably our identities. In fact, it’s estimated that there are 1.96 billion social media users worldwide—with that number expected to grow to 2.5 billion [...]

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There’s little doubt among marketers that social media is an important part of their strategic digital marketing mix. After all, social media is part of the fabric of our daily lives—and arguably our identities. In fact, it’s estimated that there are 1.96 billion social media users worldwide—with that number expected to grow to 2.5 billion by 2018.

But increasing adoption and content saturation, as well as changing algorithms and the rising tide of paid social advertising, means all brands are facing stiff competition for audience attention and engagement. So, what’s a marketer or brand to do?

The answers don’t lie in posting more frequently, adding more visuals or adding more channels to your mix. From my perspective, it’s all about developing your brand’s identity in a way that not only provides a real-time glimpse into what your company is all about, but also gives your audience a unique and tasty experience. And that’s where some of our favorite fast food brands such as Wendy’s, KFC and McDonald’s can provide us a little food for thought.

How? Read on to get a taste of what we can all learn from three recognizable fast food brands.

#1 – Acknowledging and engaging your competitors can actually help you stand out.

For some time now, Wendy’s—known for their motto of “fresh never frozen beef”—has been heralded as a leader in, well, roasting anybody and everyone on Twitter—including the trolling of its competition.

Most recently, Wendy’s was challenged to a duel with Wingstop, a chicken wing restaurant chain that grown to more than 1,000 locations around the world.

Wingstop put out a poetic, rap-style tweet in early October. Another user, @Fatlaz901, brought Wendy’s into the mix by challenging them to “step up” their game.

Wendy's Trolling on Twitter

And then the rap battle ensued over who had the better product ensued. Here’s one of my favorite excerpts—and the engagement metrics speak for themselves:

Wendy's & Wingstop Twitter Battle

The takeaway here is not to simply start trolling your competition. The point is that a little friendly competition can go a long way—and I think that can extend beyond your social channels, too.

#2 – Social customer care is an opportunity ripe for the taking.

Currently, McDonald’s is the world’s second largest restaurant chain, coming in behind Subway and boasting more than 36,000 outlets in 119 countries. For years, McDonald’s trademark “I’m lovin’ it” slogan has helped convey its desire to make quality food and deliver quality service that their customers will love—and that commitment is an intrinsic part of their social media strategy.

In addition to its official Twitter page for the USA, McDonald’s actually has another handle, @Reachout_mcd, dedicated to fielding customer gripes and answer questions. Most recently, McDonald’s announced that it would be bringing back its Szechuan Sauce in a “super-limited” fashion—aka releasing the sauce for just one day at select stores. Well, Szechuan Sauce lovers everywhere were not only miffed about the limited release, but also how quickly it “sold out” of participating locations.

Not only did McDonald’s openly address many of its customers public dismay on Twitter, it got to work to fix the problem.

McDonald's & Szechuan Sauce

What can marketers learn from this example? Marketers, particularly those managing social media, have to stop thinking customer service is not “someone else’s problem.” As social customer care expert and McDonald’s Senior Director of Global Social Media, Dan Gingiss, told me in his Behind the Marketing Curtain interview earlier this year:

“When we interrupt people’s social media feeds with marketing messages, we hope that they will engage with our fun and interesting marketing content. But sometimes, all we do is remind them that they had some other problem with our brand. Since social media is the first and only channel where customers can talk back, marketers need to listen and engage.”

#3 – Social media can be a vivid extension of your brand.

Finally, last month, the internet went bonkers after Twitter user Mike Edgette discovered that KFC’s official Twitter account followed just 11 people: All five members of 90s pop group the Spice Girls, as well as six random guys named Herb. Of course, this cleverness pays homage to the secret blend of 11 herbs and spices used in the making of KFC’s chicken. On the off chance you didn’t see this, here’s how Edgette broke the news to the world.

KFC 11 Twitter Followers

But, as you may already know, the story doesn’t stop there. KFC reportedly went above and beyond to recognize Edgette’s discovery, tracking him down and sending him an unbelievably awesome and hilarious gift:  A personalized letter from Colonel Sanders “himself,” a boat load of gift cards, and perhaps the most amazing of all, a painting featuring Edgette triumphantly receiving a piggy back ride from the Colonel.

Colonel Sanders & Mike Edgette Painting Tweet

For me—and I’m sure you may agree—this serves as an ultimate example of thinking outside the box, and intertwining your brand’s core messaging and mission across channels to bring it to life.

Find Your Unique Flavor

Every brand has a story to tell—and social media platforms can help you bring that story to life and season it with the voices of your community. If you’re looking to craft your recipe for success, check out our post 8 Important Questions Your Social Media Marketing Strategy Must Answer.

What other fast food restaurants have you grown to admire on social media? Tell us in the comments section below.


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How B2B Brands are Getting Creative on Twitter with 280 Characters http://www.toprankblog.com/2017/11/b2b-twitter-280-characters/ http://www.toprankblog.com/2017/11/b2b-twitter-280-characters/#comments Thu, 16 Nov 2017 11:30:52 +0000 http://www.toprankblog.com/?p=23239 Could you imagine pulling an Oreo cookie out of its sleeve to find four chocolate wafers and two layers of cream filling? Or taking home a six-pack of beer and somehow discovering 12 bottles crammed inside? It’d be discombobulating to say the least, and that’s how many of us marketers are feeling about Twitter’s recent [...]

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Could you imagine pulling an Oreo cookie out of its sleeve to find four chocolate wafers and two layers of cream filling? Or taking home a six-pack of beer and somehow discovering 12 bottles crammed inside?

It’d be discombobulating to say the least, and that’s how many of us marketers are feeling about Twitter’s recent decision to double its character limit to 280. The 140-character tweet felt as natural and familiar as 10 organic listings on a search engine results page. Now, the game has changed completely.

Bigger isn’t always better, of course. If brands simply take this opportunity to double down on their promotional messaging or stack hashtags, it’s not going to create a better experience for users. The real opportunity, as our Caitlin Burgess explained last month when previewing the Twitter character expansion, “is to discover whether or not you can use that extra space to deliver more value and resonance to your audience.”

Now that the 280-character format has been rolled out in earnest, we thought we’d find a few examples of B2B brands that are taking advantage in creative and exemplary ways. If you’re trying to determine how this alteration can fit within your social media marketing approach, take a cue from the clever uses below.

Quirky Brand Plays

What does your company represent? What’s a gag that only people within your niche will truly understand? The character extension opens up new avenues for playful punnery with your followers.

For instance, this was tech conglomerate Cisco’s first foray into the #280characters hashtag:

Illumina, a genetic research solutions firm, took a similar tact with this gloriously geeky genome sequence:

Demonstrate Practical Uses

As a social media management platform, HootSuite is uniquely invested in Twitter’s latest pivot, so when announcing they’d integrated the update for their users, they also showed off a smart way to utilize the extra space:

One of the imperatives for online writing is to keep blocks of text in short, digestible chunks so that scanning readers won’t gloss over them. As this tweet shows, you can now incorporate that mindset on Twitter.

Add Substance to Your Link Teases

Properly setting up an article link with an informative and compelling tease could be challenging when you only had 120 characters (the link itself, of course, would take up 20). Now, we have much more room to summarize our content and explain why people should click. John Flannery, CEO of General Electric, exemplifies the ability to elaborate with this tweet linking to his investors presentation:

Make Tweets More Diverse and Robust

Admittedly, all-text tweets like the one above are going to cause some users scrolling their feeds to keep on moving; this is a danger of the expanded character count. The beauty of 140 was that it kept everything very bite-sized.

In order to keep people engaged with longer messages, you can incorporate several different elements to make them pop. For example, in the tweet below via Dell’s CSR branch, you’ll find multiple hashtags, a user handle, a link, and an image — all within a complete mini-narrative:

Quotes PLUS Descriptions

Under the previous tweeting parameters, we often had to make a decision: pull a quote to generate interest in an article, or include a description of what’s inside? Now, you can do both, as Salesforce shows in this example, where they’re able to both feature a full quote and set up the link while also sprinkling in a couple of emojis and a hashtag:

Finally, A Few Things to Keep In Mind

  • Don’t feel like you have to use up all 280 characters just because they’re available to you. At the end of the day, Twitter users prefer brevity and that’s why they love the platform.
  • In fact, one can argue that it’s now more important than ever to try and condense your message into the shortest possible package. On feeds full of longer tweets, the extremely short ones will stand out even more.
  • One of the less talked about aspects of this revamp is that Twitter also expanded the name length for users to 50, up from 20. This opens the door to plenty of new branding possibilities.

How will you make use of all the new real estate on Twitter? This is one key question you should ask before setting your social media strategy. Hopefully these examples and pointers will help you uncover some answers.


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5 Questions to Answer BEFORE You Develop a Social Media Strategy http://www.toprankblog.com/2017/11/questions-developing-social-strategy/ http://www.toprankblog.com/2017/11/questions-developing-social-strategy/#respond Mon, 06 Nov 2017 11:30:56 +0000 http://www.toprankblog.com/?p=23209 Last weekend I decided to build something. So I went to Home Depot and asked a nice man in an orange apron to tell me what supplies I needed. “Okay, what are you building?” he asked. “Oh, you know, something…maybe out of wood? Perhaps a birdhouse, or some furniture, or a planter,” I replied. “Don’t [...]

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Last weekend I decided to build something. So I went to Home Depot and asked a nice man in an orange apron to tell me what supplies I needed. “Okay, what are you building?” he asked.

“Oh, you know, something…maybe out of wood? Perhaps a birdhouse, or some furniture, or a planter,” I replied. “Don’t worry; I have lots of tools and I’ve seen other people build things, so I’m ready to go. Just tell me what I need to buy.”

“I’m going to have to ask you to leave,” he replied.

Okay, so none of the above happened (call it poetic license). It’s a ridiculous scenario, right? Who would start building something without knowing what they needed, why they were building it, and what the finished product would be?

As ill-advised as it sounds, though, plenty of businesses are taking that approach to social media strategy. Our agency has seen clients ready to jump into tactics – channels, paid vs. organic, content creation – without developing the fundamentals of the strategy. They don’t know if they’re building a birdhouse or finishing a basement, but they’re powering up the table saw.

Before you start working on your social media presence, it’s vital to answer a few fundamental questions. Five questions, in fact:

 

#1: Who Are You?

If your brand was a person, would you want to hang out with them? It’s a vital question, because you’re asking people to do just that – to willingly interact on a social level with your brand.

So it’s vital to know how you will convey your brand’s values on social media (assuming you have your brand values firmly established).  You’ll need to develop a personality that is consistent with your brand but fits with the level of discourse on each social media channel.

Here are a few considerations to get you started. There are no universally correct answers to these questions, of course; it’s all about what fits your brand.

Is your brand:

  • Funny or serious?
  • Knowledgeable or inquisitive?
  • Smart like a scholar or sharp like a poker player?
  • Formal or casual?
  • Sincere or sarcastic?

Many of your answers may lie somewhere in the middle. In that case, determine where you fit on the continuum between each extreme.

At the end of the above exercise, you should have a list of four or five adjectives that describe how your brand will interact on social media: “Our brand is knowledgeable and helpful, gently humorous but sincere.

 

#2: Where Are You Now?

In a large organization, you likely already have multiple social media accounts, with multiple departments and people running them. That sort of ad hoc administration won’t do for strategic social media marketing.

Take time to map your brand’s existing social media presence, including brand accounts and high-level executive accounts. Include anyone who is actively speaking on behalf of the brand.

Once you’ve done the audit, you can consolidate channels, see which channels marketing should take over, and provide direction to channels you won’t be directly controlling.

 

#3: Why Is Your Audience on a Particular Channel?

People generally come to Instagram to post pretty pictures and check out other people’s cool photography. On LinkedIn, they want to read business articles that will help advance their career. On Facebook, they want to discuss politics with people who already agree with them. Each social channel has a different purpose, and that will inform how your brand interacts on each.

To see what kind of content your audience prizes, use a tool like Buzzsumo to track the top-performing and trending content relevant to your industry. See what people are liking, sharing, pinning, etc., and you’ll be better equipped to give audiences what they’re looking for.

 

#4: What Do You Want to Accomplish on Each Channel?

Now that you know who you are, what your raw materials are, and what your audience wants, it’s time to get to it. What are you building? Without that key element, there’s no strategy, just a series of random online interactions.

Your goals should be different for each channel. Think about what each channel is good for, what your presence already looks like, and the actions audiences can take from each. On Twitter, your goal might be raising awareness, and promoting thought leadership. But on LinkedIn you might want to capture the audience by driving them to blog subscriptions and gated assets.

Set a general goal for each channel, as well as measurable sub-goals. You should have clear metrics you can analyze and optimize.

 

#5: What Are Your KPIs (In Order of Importance)?

In a perfect world, every social media activity would increase subscribers, capture leads, and promote conversions all at once. We have plenty of prospective clients who ask for just that: An all-of-the-above approach.

Unfortunately, doing everything at once frequently means doing none of it effectively. It’s important to establish your key performance indicators, but also to prioritize them. These priorities can (and should) change over time, but you should have a starting list before you plan a campaign.

You might start with the primary goal of increasing your social audience, a secondary goal of driving subscribers to your site, and downloading an asset or other conversion as a tertiary goal. That’s enough differentiation to guide an informed strategy. Then, once you have built that audience, you might shift primary focus to the more middle and bottom-of-funnel efforts.

 

Birdhouse, Basement or Bathtub?

Before you start developing your social media strategy, take time to understand what you want to build and what materials you have to work with. Get your fundamentals straight before you start strategizing, and definitely finish the strategy before you start implementing tactics.

All that groundwork will help you treat social media as the powerful marketing tool it is. You will be far better equipped to succeed. Even better, you’ll know what success looks like, and you’ll be able to prove it to management.

Ready to strategize? Check out the fundamental elements of a successful social media marketing strategy.


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