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James Anderson

How Optum Transformed Their B2B Marketing to a Content-Led Strategy – #C2C15

James Anderson on Feb 18th, 2015     B2B Marketing, Content Marketing, Marketing & PR Industry

Karen-Thomas-Smith-Optum

It’s a big task to move an 80,000 employee organization on to a completely different mode of marketing thought. But that’s what Karen Thomas-Smith and her team at Optum has done, and they did it in the sometimes slow-to-adapt industry of healthcare.

Karen moved Optum — a B2B healthcare software and services organization — from traditional marketing to content-led marketing and thought leadership. Though she was met with resistance at first, she has since transformed Optum’s marketing for the better, as she presented at the B2B C2C conference this week.

Optum’s Journey To Content Marketing Success

Optum’s marketing efforts were once what Karen called “one and done” marketing, meaning trade shows, brochures and other traditional efforts. The focus was on the big sale. If a brochure were a first date, it closed with a call to action that asked for marriage.


James Anderson

Lee Odden on How to Co-Create B2B Marketing Content With Influencers at #C2C15

James Anderson on Feb 17th, 2015     B2B Marketing, Influencer Marketing, Marketing PR Conferences

Lee-Odden-C2C15

At the Content2Conversion conference in Scottsdale, there were a lot of hands up when Lee Odden asked how many in the audience had been tasked with developing substantially more content for 2015.

The hands in the air were far, far fewer when Lee asked how many in the audience had been allocated an equal amount of resources for the development of that additional content.

82% of senior executives are say more content is a significant driver in their buying decisions according to a report from Deman Gen Report. As more buyers are consuming more content, Odden says “you gotta fish where the fish are.”


James Anderson

Our Liveblogging Schedule for B2B C2C Content2Conversion Conference 2015 #C2C15

James Anderson on Feb 17th, 2015     B2B Marketing, Marketing PR Conferences

C2C15

Today through Thursday of this week, you’ll see posts on TopRank Blog from the B2B Content to Conversion Conference in sunny Scottsdale, Arizona.

I’ll be live-blogging a few sessions from the conference, including our CEO Lee Odden’s talk “How to Create a Competitive Advantage by Crowdsourcing Marketing Content with Influencers.” Lee is speaking at 9:45 a.m. on Tuesday. If you have any questions on his presentation, be sure to let us know.

For many of us in the Midwest, as well as our friends out on the East Coast, it’s a darn good time to be heading to Scottsdale. Areas like Boston have seen some of the worst snow on record and back home in Minnesota it has been consistently below freezing for days on end.


James Anderson

Best Marketing Advice Ever from Symantec, Kraft, Marriott, Google, Motorola, Condé Nast

James Anderson on Feb 16th, 2015     Digital Marketing

Best-Marketing-Advice

Last month, we published Worst. Marketing. Advice. Ever. Top Brands Share All. There were some doozies on that list – some of the worst marketing advice our group of influencers ever received. Thank you to our readers that left even more examples of bad marketing advice in the comments – some funny ones too.

I was inspired to put the list together after reading through the countless advice / new years resolutions posts in early January. Ever the contrarian, I couldn’t help but focus on the opposite. I asked, what is the WORST advice you’ve ever received.

In the process of putting together that post, however, I couldn’t help but wonder … what would these same experts say is the BEST piece of marketing advice they have received?


Ben Brausen

Online Marketing News: Twitter Still Bigger, Pinterest’s Intent, Low Trust In Social News

Ben Brausen on Feb 13th, 2015     Online Marketing, Online Marketing News

Time Spent Online

28% of Time Spent Online is Social Networking - How much time do you spend each day on social networks?According to new data, the average user logs 1.72 hours per day on social platforms, which represents about 28% of all online activity. globalwebindex

Facebook: 24.63% of Social Referrals in December (Pinterest: 5.06%, Twitter: 0.82%) - Facebook’s share of social referral traffic rose more than two percentage points in the fourth quarter of last year, and the platform now accounts for almost one in four of every social website visit, reports Shareaholic. SocialtTimes

Social Media Is The Least Popular Channel For Customer Service [Survey] - While customer service complaints on social media may be the most public, they aren’t the most popular (by a wide margin) according to a new study. Marketing Land


Emily Bacheller

How To Achieve Customer Service Success Using Social Media

Emily Bacheller on Feb 12th, 2015     Social Media

social-media-customer-service

From James: Today’s post is the second in a series of four articles on social media marketing – all part of a contest within TopRank Marketing for a chance to attend Social Media Marketing World. Watch for the next post in the series on how to create impact with Instagram.

According to a 2012 Nielsen Social Media Report, nearly half of all U.S. consumers use social media to ask questions, report satisfaction, or to complain. That means that your customers will inevitably take to Facebook, Yelp, or Twitter to talk about your brand. Are you ready to field questions, comments, and criticisms from your customers on social media? Providing attentive customer service on social media sites doesn’t need to be stressful. Continue reading to learn how to respond to all kinds of comments from your customers – the good, the bad, and the ugly!


Debbie Friez

Marketing Tips For Utilizing the Private Social Network MeWe

Debbie Friez on Feb 11th, 2015     Social Media

MeWe-mobile

From James: Today’s post is the first in a series of four articles on social media marketing – all part of a contest within TopRank Marketing for a chance to attend Social Media Marketing World. Watch for the next post in the series on using social media for customer service.

They call it the “privacy revolution.” People are wanting more privacy when interacting online, so they are gravitating to new private social networks, like Ello and MeWe.  How do marketers capture this audience and engage on social channels without advertising or company pages?

For the purpose of this discussion, we will concentrate on MeWe. In her predictions post, Phyllis Khare touts the potential of MeWe among the newcomers in the realm of private social networks.


Andy Thomson

5 Ways to Build Digital Marketing Expertise

Andy Thomson on Feb 10th, 2015     B2B Marketing, Digital Marketing

Build-Marketing-Expertise

You know all those articles about secrets of successful people? About how entrepreneurs sleep 4 hours a night and don’t eat solid food? They feed into all of our desires to be successful overnight. But success in life or your career is less dependent on luck or tricks as it is a product of practice and hard work.

Whether you’re a client-side marketing coordinator, an advertising agency VP, or a freelance SEO contractor, you need to constantly work on your skills to maintain value as an employee. In marketing especially, there are new technologies, tools, and industries popping up each year, so it’s extra important to be vigilant about your abilities.


Lee Odden

Beyond Content for Marketing – Channels of Distribution and Being the Best Answer

Lee Odden on Feb 9th, 2015     Content Marketing

content channels distribution

For businesses that want to differentiate and create a meaningful connection with buyers across the customer lifecycle, content is the answer.

This is especially true with business buyers. According to research from IDC, 56% of the buying cycle is searching for and engaging with content. And according to Forrester, 66% to 90% of the buying cycle is complete before a B2B buyer ever speaks with a sales rep.

How? Through information and media buyers find in their search to become educated about solutions.

By no means is the creation of useful and info-taining content a silver bullet on its own. Competition for time and attention is tough and marketers still need to attract that attention through advertising, social media, email, SEO and other amplification tactics. But all those promotion tactics are of little value without meaningful content to send interested buyers to.


Ben Brausen

Online Marketing News: Tweets in Google Searches, Content Out Of Focus, Facebook Domination

Ben Brausen on Feb 6th, 2015     Online Marketing, Online Marketing News

Marketing Trends Road Map

Marketing Trends Road Map for 2015 [INFOGRAPHIC] - Feeling a little lost? Does your marketing plan for 2015 look like it was drawn on a napkin? Uberflip, a content publishing platform, has an infographic that may help guide you through the year. Uberflip

Facebook Introduces Place Tips in News Feed – Starting last week on Facebook for iPhone, place tips may show up at the top of your News Feed when you’re out and about. Facebook

Tumblr Launches In-House Ad Agency - Tumblr is joining the ranks with YouTube in using its social network to leverage creators and make them money, and maybe even Michelle Phan famous. Today it launched the Creatrs Network, an agency that will select Tumblr users that are onto something and help them connect with brands. SocialTimes


Jolina Pettice

Is Your Business Blog Running on Empty? Here Are 4 Ways To Fill the Tank

Jolina Pettice on Feb 5th, 2015     Blogging, Online Marketing

Blog-Out-Of-Gas

I’m a bit of a risk-taker when it comes to my gas tank. If you cared to check, most days you will find me driving around with the gas light on.

In fact, I’ve done this so long that I have it down to an art. I know how many miles I can go, and even how the car starts to drive when I’m operating on fumes.

Why, why on earth would anyone do this, you might ask. The answer is simple … because so far it’s worked. I haven’t found myself on the side of the road unable to keep going.


James Anderson

B2B Channel Marketing Strategies: 12 Data and Content Takeaways from #BMAMN

James Anderson on Feb 4th, 2015     B2B Marketing, Marketing PR Conferences
BMAMN-Channel-Marketing-Data

Panelists, from left, Heather Anfang, John Peters, Barbara Merwin and Chris Hawver discuss channel marketing strategies at Tuesday’s BMAMN event.

What do marketing professionals from industries as diverse as food service, laboratory supply manufacturing, data storage and financial services all have in common? Each of them see consumer data and content management as keys to the future of channel marketing in their respective industry.

Panelists at Business Marketing Association Minnesota‘s February event, “Strategies to Win: The Evolution of Channel Marketing” all agreed that the level at which their company leverages data in its marketing channels has increased significantly in recent years. Marketers are leveraging consumer data to identify trends and better craft B2B buyer personas. Increasingly, these personas are targeted with inbound content marketing tactics to bring them along to a purchase decision.


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