TopRank Online Marketing

Lee Odden

Incompetence by Design

Lee Odden on Oct 25th, 2006     Online Marketing, Rant

Watch out, cat post coming!

Recently a credit card of mine was identified by the issuing bank as possibly having been included in a set of stolen data or online tampering. A new card was issued. Then I went about updating services paid with this card.

One of these services was our phone company and DSL provider, Frontier Communications. After not being able to login to the online bill pay I called and was informed the only way to change the card on file was to login via online bill pay. My description of not being able to login or successfully retrieve login information was falling on deaf ears, so I restate this information. I am informed of Frontier’s excellent security measures and the rep reiterates that the only way to change the card on file is through logging in online, knowing full well that I cannot do that.

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