Customer-service Tag Category | Online Marketing Blog

ComcastCares Social Media Interview with Frank Eliason

Posted by Lee Odden on Dec 15th in Interviews, Online Marketing, Search Industry News, Social Media, Social Media Smarts |

Social Media Smarts: Interview with Frank Eliason of Comcast aka @ComcastCares

Frank Eliason
Photo by Shel Israel

Twitter has become many things to many people and organizations for that matter, including Comcast. It really says something when a company experiences the bite of consumer malcontent via social media and then turns around and becomes known as a best practitioner. This is the experience of Comcast and Director of Digital Care, Frank Eliason.

Based in Philadelphia, PA, Frank started with Comcast as a Customer Service Manager in September, 2007 and as you’ll read in the interview below has evolved into the social media face of Comcast through his Twitter name ComcastCares.

ComcastCares Social Media Interview with Frank Eliason

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SEO Improves Customer Service

Posted by Lee Odden on Nov 21st in Online Marketing, SEO |

A group blog I write for on occassion is hosting a carnival of customer service and invited the group to contribute. This is a business blog directed towards small and medium sized businesses on issues ranging from legal considerations to SEO. The invite made me think about how SEO can affect a customer’s experience with a site and it’s brand.