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5 Social Media Tips for Ecommerce Marketing

TopRank Online Marketing on Mar 12th, 2010     B2C, Online Marketing, Social Media

If you run an ecommerce business, chances are your customers – regardless of their age, gender or economic status – are active on social networks and social media sharing sites.

Just consider the statistics from social media monitoring site Pingdom:

  • Males and females almost equally use social sites (47% vs. 53%)
  • 61% of Facebook users are middle aged or older, with the average age being 37
  • 18- to 24-year-olds don’t dominate any particular social networking site; they’re spread out all over

The bottom line: If you aren’t discovering which in social networking channels your customers spend time and include them in your ecommerce marketing mix, you’re probably  missing out on building relationships, community and increasing new customer acquisition through online word of mouth.

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SES SJ: Turning The Social Web Into Real ROI

TopRank Online Marketing on Aug 11th, 2009     Search Engine Strategies, Social Media

social-web-roi

Day one of SES continues with the hot topic of turning the social web into real ROI.  Everyone knows the social web is essential to how we live our lives and stay connected, but many marketers aren’t finding returns on their ad spends.

Tim Kendall, Director of Monetization for Facebook moderates this heated session with speakers (R to L in the image):

  • Sean Heywood, Managing Partner, MR Barber Shop & Urban Lounge
  • Rogelio (Ro) Choy, Chief Revenue Officer, RockYou
  • Claudia Virgilio, Vice President Western Region, Performics

Focusing on best practices in how marketers can leverage the social web as a simple way to quickly build and manage effective campaigns, this discussion had valuable takeaways for marketers interested in social media advertising.

Lee Odden

Facebook Marketing Best Practices – Web 2.0 Expo

Lee Odden on Apr 24th, 2008     Marketing PR Conferences, Online Marketing, Social Media, Social Networking, Web 2.0 Expo

facebook11.jpg

After the keynote frenzy this morning, the session that stood out for me was “Facebook Marketing: Best Practices” with Jeremiah Owyang from Forrester Research as moderator, Evan Mager from AKQA, Holly Liu from Watercooler, Brett Keintz of 750 Industries and Stanford GSB and Kevin Barenblat of Context Optional.

Some of the key takeaways from this session were:

  • Be clear with your objectives
  • Test spending money on Facebook marketing even if you aren’t sure about the return. Hey, 1,000,000 visits can’t be wrong!
  • Understanding the ROI of Facebook requires a new kind of mindset
  • Don’t take away the social features of Facebook from users
  • Facebook marketing is not about driving traffic to your web site. Keep Facebook users on Facebook
Lee Odden

Reader Poll: Is Facebook Losing it’s Luster?

Lee Odden on Jan 20th, 2008     Reader Polls, Social Media, Social Networking

reader poll

A recent report from Hitwise cited Facebook as having grown by 51% yet MySpace is still King of the online social networking world with 76% of US social network traffic. According to Nielsen Online, MySpace attracted 60.1 million visitors in December 2007 compared to 22.6 million visitors for Facebook.

While that growth news is all fine a good, from a personal observation standpoint, I’ve noticed I’m not logging into Facebook much anymore. Many of the updates I get are irrelevant to my interests as more and more people try to boost their friend counts and I mistakenly (in hindsight) accept those requests.

I posted a question to Twitter about not using Facebook lately and several others acknowledged the same trend which leads us to a Reader Poll question:

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SES Session: Actionable Social Media

TopRank Online Marketing on Dec 4th, 2007     Online Marketing, Search Engine Strategies

Actionable Social Media

By 2010, 70% of all content online will be developed by individuals, so claims iCrossing’s Adam Lavelle, articulated during the session “Actionable Social Media” today at SES Chicago.

The session, moderated by Anne Kennedy, included on its panel:

  • Lavelle
  • Todd Parsons, cofounder of Buzz Logic
  • Jennifer Laycock, Editor in Chief of Search Engine Guide
  • Tamera Kremer, Wildfire Strategic Marketing
  • Steven Marder, CEO Eurekster

The panel’s discussion reviewed the most popular social media methods, tying everything back to the main notion that we humans, truly, are social animals. The web has evolved naturally, but a breakneck pace to support this type of behavior.

Everything from blogging, to image submissions, to social bookmarking facilitate our tendency to sort ourselves into likeminded communities, either by finding them or creating them.

Lee Odden

Facebook on the Ropes?

Lee Odden on Dec 2nd, 2007     Online Marketing, Social Media, Social Networking

Damn, it was a tough weekend for Facebook on the publicity/blogosphere front. With Beacon blatantly selling out Facebook users’ privacy whether they’re logged in or not has nowhere else to go but controversial.

A platform built on community now making more aggressive efforts to monetize that community and not being honest about it smacks of downward spiral. But that’s just me. Here are thoughts from others you might be interested in:

Blognation – I’m Ready to Bail on Facebook – the New Face of Evil

bub.blicio.us (Brian Solis) – Has Silicon Valley Pulled an About Face on Facebook?

The Idea Shower (Nate Weiner) – Facebook, Here is Misinformation

Star Tribune (Jackie Crosby) – Bloggers seeing red over Target’s little secret

Lee Odden

ShareThis – An Expansive Social Media Tool

Lee Odden on Nov 13th, 2007     Blogging

Social media optimization is a big right now. There are a lot of sites that want to be featured on Digg, Del.icio.us, Facebook or one of the many other social networks. However, getting there isn’t always that easy. The first steps though is ensuring you have social media links on your blog to make sharing that content easy. My favorite tool of the moment for this is ShareThis.

ShareThis LogoShareThis use to be a plugin for Wordpres that injected social media icons, and an email this, link into your posts. It worked very well but was WordPress only until recently. It’s since been re-launched as a service that’ll work across any blogging platform or website.

Lee Odden

Poll: Will OpenSocial “Maka-Maka” Facebook Obsolete?

Lee Odden on Nov 1st, 2007     Google, Marketing Industry News, Reader Polls, Social Media, Social Networking

The hot potato in social media this week is the OpenSocial web standards initiative (see screenshots here) promoted by Google involving numerous social applications, platforms and partners including: Ning, LinkedIn, Friendster, Oracle, Plaxo, Orkut, Salesforce, iLike, and Slide. Reported first on TechCrunch, “OpenSocial is a set of three common APIs, defined by Google with input from partners, that allow developers to access core functions and information at social networks”. That information includes: profiles, friends and activities.

A distinguishing feature of OpenSocial is that applications will be created with normal HTML and JavaScript. Facebook requires development using it’s own markup language making the apps unusable elsewhere. With the recent $240 million Microsoft investment in Facebook and a $15 billion valuation, the stakes are very high. Some say OpenSocial isn’t really opening any doors or isn’t a threat to Facebook. What say you?

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Session: Effectively Leveraging Social Networking

TopRank Online Marketing on Oct 17th, 2007     Marketing PR Conferences, Search Marketing Expo, Social Media, Social Networking

Effectively Leveraging Social Networking panel

When you have all the social media essentials, and you know that you need to be social and active in your social networking communities, how do you effectively leverage that to benefit yourself (and your company)?

The speakers in this session on SMX Social Media Day 2 gave the audience tips and recommendations on how to best use social networking, specifically Facebook, LinkedIn and MySpace, to make yourself known in the networking world.

Dave McClure of 500Hats spoke first with a fun tutorial on Facebook. Facebook is great for promoting events and for joining groups to share your brands and ideas and products to those interested in your industry. One of the main characteristics of Facebook that Dave focused on was leveraging the news feed in Facebook.

Lee Odden

Facebook Zombies – Marketing to Gen Y

Lee Odden on Aug 17th, 2007     Online Marketing, Social Media, Social Networking

facebook-zombies.gif
Facebook recently deployed an applications programs interface allowing users to create widgets or share applications within their network.

One application in particular caught my interest as it allows you to turn your virtual self into a zombie and “infect” other people by biting them (through email invitation of course). Your zombie gains points as you infect more and more people. In the 3 days that I have had the application up and running, I have infected 6 people who have infected others as well.

After accumulating a certain number of zombie points by infecting others, your virtual self reaches the next level after which you are able upgrade to another type of zombie. In all, nearly 400,000 Facebook users currently subscribe to the zombie application.

Lee Odden

Social Media Will Elect The Next President

Lee Odden on Jul 24th, 2007     Blogging

Social Media VoteBelieve it or not, social media just may be what elects our next president into office. From Obama’s Girl to Giuliani’s Girl and now Hillary’s Girl, YouTube and other social media outlets will have a much larger impact on the younger voters than anything else.

Lets face it, watching a presidential debate is not high on many people’s list. It may have worked back in the day, but now more and more people are turning to the Internet for news and filtering out what they don’t want. Included in the filtering process will more than likely be campaign speeches, debates and candidates views. Instead, much of America will wait until someone spins it on MySpace, Facebook or YouTube before they really start paying attention. They won’t stop to fact check, they’ll just believe in it. That’s the way social media works though, if your friends say it’s true, it must be.

Lee Odden

Facebook Opens Up

Lee Odden on Sep 27th, 2006     Online Marketing, Social Media

facebook.jpg
I received my “Join Facebook” email today and registered. You can join one of three networks: Regional, College or Work.

While several employees at our firm, TopRank have Facebook accounts and we may (or may not) have done some things with clients, this is the first time “playing around” with my own account. There’s quite a difference between Facebook and MySpace in terms of layout, customization options and functionality.

For more info from the source, check out this very interesting video interview by Bambi Francisco with Facebook founder Mark Zuckerberg earlier this month after their little redesign fiasco. They discuss whether Facebook is hitting a ceiling, the deal with Microsoft and about opening up Facebook to regional networks.

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