Online Marketing Blog

Companies large and small, in industries from retail to manufacturing, publish content online with an expectation that a certain audience of people will find, read and act on that content.  While most Search Engine Optimization efforts are rightly focused on marketing goals like acquiring more customers and increasing revenue, making purchases is not the only reason consumers use search or ask for referrals through social networks.

There’s a lot of tactical advice online about search, social media and content marketing for companies that want to better connect with customers but that advice doesn’t always consider the differences between types of companies or even content within companies. For the best return on marketing investment, it’s important to understand that there are notable differences in tactics for effective optimization depending on who the audience is, how they prefer to discover, consume and act on information.  The very nature of B2C vs. B2B or small company vs. large company content, audience and outcomes can be different, so the approach to optimizing content for search and social media must be tailored accordingly.

On the second day of SES San Francisco, I headed to Lee Odden’s session Optimize B2B Content Across the Sales Cycle. Lee kicked off the presentation by polling the audience on how engaged they were in SEO, social media and content marketing. Hands raised all over the room.  When he asked how many were focused on content marketing across the sales cycle, it was striking that there relatively few hands raised.  As focused as we all are on conversions and purchases, we are not all capitalizing on the opportunity to attract and engage with our customer at every point in the buying cycle, and as a result, customers can slip away.

Most forms of online B2B marketing and advertising focus on attracting and engaging business customers through a sales cycle to create awareness and interest, through consideration and ultimately to purchase. That’s reasonable since there’s a clear investment and return.

While a lot of social media-savvy business to business companies are leveraging social channels to engage with communities and for customer service, most implementations of corporate social media marketing are no different than any other sales-focused marketing effort. Expectations are high to influence a social return on investment (ROI).

In fact, a recent survey by PulsePoint Group and The Economist Intelligence unit reports that, “Executives who said their companies had established an extensive social media presence reported a return on investment that was more than four times that of companies with little or no social network engagement activity.”

The convergence of digital media and disciplines has driven tremendous demand for best practices integrated marketing and strategy. Fortunately, that’s exactly what Optimize provides – a launching point for how to develop a roadmap and tactics that bring search, social media, content and online PR together to reach business goals.

In concert with book promotions like the sold out Optimize Minneapolis event next week, we’re conducting a survey of business, marketing and communications professionals to gain insights on how organizations are using internet marketing tactics like search, social media, online PR and content marketing together.

The Optimize Book Integrated Marketing Survey covers some really important questions that will get you thinking about integrating digital marketing and communications tactics. How effective are these tactics, what’s the organization’s expertise and future investment intentions? What role does customer data play for integrated strategy and execution?

Over the past 2 months I’ve given book presentations in New York, the UK, Belgium and Toronto. And now, we’re finally going to have a proper book launch for Optimize in the great state of Minnesota.  Since summer is in full swing and people are already sharing that Optimize is their preferred lakeside reading material, why not combine great networking, food, drink and a little info-tainment with a beach themed book launch party?

TopRank Online Marketing along with Vocus, Digital People, MIMA, Social Media Breakfast Minneapolis/St. Paul, PRSA Minnesota, Minnesota AMA, IABC Minnesota and the Minnesota Blogger Conference are sponsoring a little get together on July 25th at Aria Jeune Lune in Minneapolis.  With that kind of sponsorship and promotional firepower, this will be one heck of an event.

Despite years of warnings from Google and especially from search quality guy, Matt Cutts, there’s a certain segment of internet marketing consultants that continue to give out bad advice:  SEO shortcuts, tricks and loopholes with manufactured content and buying links to gain an artificial advantage that runs contrary to Google’s Guidelines.  Complicating matters is the fact that large numbers of companies are taking that advice in their rush to win traffic and sales.

The result? Getting penalized, removed from the index or other consequences affecting visibility of their content in search. From the Florida update almost 10 years ago to the Panda and recent Penguin updates, it’s clear Google is committed to narrowing down what kinds of SEO tactics can have an explicit impact on search visibility in their quest for quality.

When you have a business that relies on attracting new business online the sheer volume of options can be confusing. Should offline advertising efforts transfer to online? Maybe email marketing? What about SEO or the hot topic, social media? So much focus is placed on tactics and channels, that a lot of misplaced digital marketing budget gets wasted or spent inefficiently.

To bring some clarity to the myriad online marketing options available, I think it’s worth marketers taking a holistic approach that starts with an essential understanding of goals and customers. Who are your best customers? Who are your worst? What do your best customers care about? What are their pain points and goals? While you’re answering those key questions, think about how your solutions meet the needs of your target audience and what stories you can tell to bring align those interests to a common goal.

While I’ve been to Belgium the past week for the fine Fusion Marketing Experience, I decided to take a day trip to Paris yesterday since it was only 2 hours away by train. As you may know, I do a bit of traveling.

The quality of the experience, memories and the stories you get to tell after visiting other countries are usually the most meaningful. Sure “stuff” is fun to get, but how often do you think “I met too many cool people” vs. “I bought too many souvenirs”?

As I talk to other people about traveling (and online marketing), the spectrum of perspectives is pretty amazing. It’s just like the wide variety of perceptions towards optimization and social networking. For some people, both are simplified as checklists. Keyword list? Check. Take a picture of the Eiffel Tower? Check. But what did it mean?

View from our "boat" in Barcelona during Search Congress

I’m about to go on stage at the Search Congress conference in Barcelona and I thought I’d share the presentation that I’ll be giving. Don’t worry, only the title page is in Spanish but all the photos are from my last trip to Barcelona.

As a complement to the growing amount of Content and Social Media focused advice being given by traditional SEOs, this presentation is in line with our approach at TopRank to customer-centric content optimization.

Instead of focusing solely on keywords as inspiration for optimization, this presentation provides a framework and example of how a customer centric approach would segment customer data into personas and then map keywords, topics and content types according to each persona’s journey through the buying cycle.

I’m headed to (hopefully) sunny San Diego today for the annual Online Marketing Summit conference where I’ll get to present on one of my favorite topics: Optimization. Of course, if you read Online Marketing Blog very often, you’ll know my definition of optimization is a bit different than traditional SEO.  My post last Thursday “Are You Optimized?” touched on this.

The competition for attendance during the breakout sessions at OMS is really tough during the time slot I’m scheduled for. SAP, Wider Funnel and SAP are all presenting at the same time as I’m giving the all new “Optimize THIS: Integrating Social, SEO & Content presentation”. This post is a bit of a preview on the presentation so if you’re at OMS this week, make sure you check it out.

Is your company adaptable? Is your marketing optimized?

I think most online marketers get the fact that marketing and communications on the web is a fast changing place and that most companies are structured to move at a slower pace than the digital world is evolving.

Take for example, the notion of Search Engine Optimization (SEO). It’s been around for about 15 years or so and in just the past few months Google has made the most significant changes ever. Despite the crystal clear focus towards search integration with social, many companies and digital pundits are still skeptical about the role of organic search let alone how to optimize Google+ to attract and engage customers.

Making the time to execute on a social media strategy can rattle even the most experienced marketers.  Unlike traditional marketing, social media marketing can present many different challenges and distractions.  According to a study by eMarketer 73% of marketers say finding the time to create content as their biggest marketing challenge.

I recently ran a poll of @TopRank Twitter followers to get a sense of how they spend their time online.  I asked “If you had only 20 minutes a day to spend on social media what would you focus on?”  Some of the answers we received were:

• @henryroominates – “I would try to connect with powerful Twitter users and Tweet content from my blog.”
• @SebastianX – “I’d read my Twitter Followanyday List.”