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Lee Odden

How Personas Guide Meaningful Content Creation & Optimization

Lee Odden on Jun 6th, 2013     Content Marketing, Online Marketing, SEO

Optimize Content with PersonasAs marketers accumulate information about customers, it is also important to identify common characteristics and patterns to help guide messaging, engagement and offers.

Behaviors that contribute to your business objectives like, sales, advocacy, sharing, referrals and repeat business might contribute to your understanding of an “ideal” customer that can be characterized as a persona:

Admin Bob – Influences the CEO on software purchases and cares about price, service and speed.

Being able to identify your “best” customers also means there’s another end to the spectrum:  patterns that reflect undesirable customer behaviors and an “avoid” persona:

Gatekeeper Jane – Maintains power by filtering information to the CEO about software purchases. Cares about control, recognition and status quo.

Companies that solve different problems in different markets may determine that multiple personas best represent their target audience.

Jolina Pettice

Session: Search Marketing and Persona Models

Jolina Pettice on Feb 26th, 2008     Marketing PR Conferences, Online Marketing, Search Marketing Expo

dsc00394.JPGThe personas session, today at SMX, reminded me so much of psychology classes in college. A large group of people discussing why other people behave the way they do.

Gord Hotchkiss, President and CEO of Enquiro, kicked things off by helping the audience understand the factors impacting how humans make decisions, including:

  • explicit, implicit memories
  • past interactions with a brand
  • current interactions with the brand
  • emotions

Additional panelists included:
Brian Bond, VP Marketing and Products, Future Now, Inc
Ian Lurie, President, Portent Interactive

As Ian put it, personas are our brand’s imaginary friends.

I think the advantage of personas is really in the research it takes to get there. In order to develop personas, you must dive deeply into what’s behind prospects’ decision making, something that companies may not always invest the time in understanding.

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