Session: Search Marketing and Persona Models

dsc00394.JPGThe personas session, today at SMX, reminded me so much of psychology classes in college. A large group of people discussing why other people behave the way they do.

Gord Hotchkiss, President and CEO of Enquiro, kicked things off by helping the audience understand the factors impacting how humans make decisions, including:

  • explicit, implicit memories
  • past interactions with a brand
  • current interactions with the brand
  • emotions

Additional panelists included:
Brian Bond, VP Marketing and Products, Future Now, Inc
Ian Lurie, President, Portent Interactive

As Ian put it, personas are our brand’s imaginary friends.

I think the advantage of personas is really in the research it takes to get there. In order to develop personas, you must dive deeply into what’s behind prospects’ decision making, something that companies may not always invest the time in understanding.