One of the practical opportunities for companies that acquire and engage customers through a sales force, is through social media content and participation. In fact, many corporate marketing departments have found their field sales reps active on sites like Facebook, Twitter, LinkedIn and even YouTube before headquarters has. Such “rogue” social media activity might be proactive, but can also create issues without adherence to corporate standards and provide conflicting experiences for customers.
A salesforce that functions as educators, consultants and in some ways “subject matter experts”, can be a formidable asset for corporate social media efforts towards engagement and customer acquisition. Rather than shutting down individual sales reps blogs and Facebook accounts until corporate gets their social strategy in place, companies should consider how to coordinate and empower sales teams as social media ambassadors of the brand to their individual circles of influence and social networks.