Online Marketing Blog

Google Analyzes Consumer Device Preferences: Insight Into Mobile Purchasing Journey

Google has just released a blog post and infographic sharing insights into consumer shopping behavior over the recent 2012 shopping season. In many cases, Google said, consumers discovered a business on one device, for example on their smartphone while in a store, and would then engage further with that business on another device at a later time.

It is critical that companies understand the various entry and touchpoints during their customers’ buying journey, then optimize existing and new content to fulfill needs at each point. Your own data will always be most valuable, though the industry trends companies with access to as much relevant data as Google has can be helpful, as well. For example, they found that smartphones were the preferred device for contacting or navigating to a business with 71% of shoppers using a store locator on their phone, while 82% of shoppers used a larger device like PC or tablet for making online purchases. Is your content, whether written, visual or video, currently optimized for mobile formatting and consumption?

Astronauts Tom Marshburn, Kevin Ford and Chris Hadfield chat live from the International Space Station with #NASASocial participants.

February 20th, NASA hosted a special event at their Washington headquarters in which a group of their social fans attended a day of tours, expert talks and even a livechat with astronauts on the International Space Station. My son and I are fortunate to have participated and on top of the insider look we had at NASA research, we learned a great deal about the power of social media advocacy, as well.

So what happens when an organization puts 150 of their loyal social media fans in one room for a fantastic, exclusive experience? Brand building and social reach magic, judging by the results of yesterday’s #NASASocial.

We live in a world where shopping, dating, watching new films and networking can all be done online.  In fact, these actions (and many more) have become a part of our everyday life.  Many of us may experience buyers remorse for purchasing something online that wasn’t within budget, a desire to post a bad review after a terrible movie, or have a sense of regret after a bad date.

When it comes to networking for personal and more importantly business use, there are many benefits to be had and pitfalls to be avoided.  If you are able to effectively engage your online community you can experience many advantages including:

• An introduction to someone such as a thought leader you might not otherwise have access to.

A lot of businesses, large and small, consumer and B2B focused, are grappling with how the social web will be a tool for their business. Research is actually showing asocial media CEOs are bad for business. I’ve even heard from executives at digital marketing agencies, “I really need to learn this stuff myself” about social media applications and networks. So they start.

The first phase seems to focus on getting to know social applications as a user and the “rules” both explicit and implicit within social communities.  When to use @ and when to use RT for example. Or that you don’t mass follow/friend people you don’t know or make explicit sales pitches to people who you’ve not developed a connection with.

Social Media Marketing: The long term and short term value with Avinash Kaushik

This interview from #SESNY features Google evangelist Avinash Kaushik on monitoring social media value.  Kaushik stresses that social media should be about quantifying your efforts.  Companies must determine what they did that ended in specific results, and the economic value that was created due to these efforts. You can see another interview with Avinash Kaushik here on the power of storytelling and web analytics.

Tips & Tactics for Improving Your Business

“Why Relationship Marketing is Important for Businesses” This video interview with author and social media guru Mari Smith(@marismith) sheds some light on the notion of “people-to-people” marketing.  In this video you’re learn why businesses must have listening skills and what businesses are doing well in relationship marketing. Via Social Media Examiner.

Google+ Optimization or Community Building?

Initially I looked at Google+ the same as other Google social projects like Wave and Orkut. But the more I use Google+ the more I like it. Maybe it’s the network effect because others are using it more too. I often find content and insights shared on G+ that I don’t find elsewhere.

While the addition of Google Search Plus Your World (SPYW) has made a big splash in the digital community, I actually think G+ is far more useful (from a personal perspective) as a social network than it is as an augmentation of search on Google.com. When I put my Marketer’s hat on, of course it doesn’t matter what I think of G+ – the task is to figure out how to optimize opportunities to gain an advantage.

Despite starting conservatively with my personal Google+ use, I’ve had quite a few people ask me what I thought of G+ and when we’d write a post about it here on TopRank’s Online Marketing Blog.  With all the hype and past track record with Google’s social media tests, I decided to wait.  I’ve been a bit more active on Google+ as of late and strangely enough, nearly 6,000 people have decided this was worth a Circle inclusion. You can find me here: Lee Odden G+.

Rather than focus on yet another “Top Tips for G+ Power Users” post, I thought I’d write about what Google Plus doesn’t do. Or rather, what is it that I’d like a social application like Google+ to do. Maybe you’ll relate to some of these “wishes” and an interesting discussion will follow. I’m pretty reasonable on some of these, but certainly more “pie in the sky” on others. It’s Google after all, and the bar is/and should be high.

From Facebook to Twitter to You Tube, there’s no limit to the number of social networking sites that can be leveraged to interact with customers and prospects, and build positive brand awareness.

LinkedIn, however, stands apart from the crowd. The roots of popular sites like YouTube and Facebook are founded on the entertainment side of things. But since its creation, LinkedIn has been geared toward the professional business crowd.

If you haven’t already incorporated LinkedIn into your online marketing mix, consider the latest statistics:

• LinkedIn has more than 60 million members
• A new member joins LinkedIn approximately every second
• Executives from all Fortune 500 companies are LinkedIn members

Get started with a LinkedIn marketing strategy today with these five tips:

A blog should be considered the central hub of your social networking universe. Everything you do should drive traffic back to your blog, or website, as a way of combining all your efforts to give your brand maximum exposure.

Once thing you can do to help populate your social networks would be to update your status with your blog posts when new content is published.

By no means is auto-populating a service like Twitter going to get good results on its own, but as one piece of a social networking strategy, it can help a network grow.

Here are just a few of the many ways you can automatically syndicate a blog post to social networks.

Take a moment to think about, and count, the number of B2C social media success stories that pop into your head.

I’ll venture to guess that you could immediately name five to 10, if not many more. From Ford to Dell to Zappos to Best Buy, B2C social media winners – those organizations that caught on early and created a cult following of brand cheerleaders via the social web – are hard to miss.

But how about the B2B social media winners? I’m guessing these weren’t as easy to name.

And yet, there are just as many B2B organizations successfully conquering social media. While their stories might not be as well-known, we think these 5 B2B social media winners are doing a pretty doggone good job. Tell us if you agree.

As blogs grow, and new content gets created, old blog posts can quickly get lost in the archives. As much as bloggers try to keep everything organized, it’s hard to ensure that all posts get the exposure they deserve. However, there are ways to help ensure that older posts get additional exposure.

1. Related Posts

On individual post pages, add links to other related posts. This shows visitors that there is more content on your blog that might be of interest to the reader. I’d suggest showing 5 posts as it gives a little variety without giving to many options.

Tip: Try out the Yet Another Related Posts Plug-in to integrate related posts into a WordPress blog.

Twitter seems to be taking over the web.  Everyone seems to have a Twitter account, or two, even President Obama.

With all the fanfare surrounding Twitter, there are many ways to integrate Twitter even more into your blog.  Here are a few tools get you started.

Tweet This – Tweet This is simply a link integrated into your blog posts that make it easy for users to click on and post your post to Twitter.  Think of it like a social bookmark icon, only for updating Twitter instead.  You may already even have this integration via a ShareThis or AddThis button.  It’s quick and simple and every blog should have this.