TopRank Online Marketing

Ashley Zeckman

4 B2C Examples of How Companies are Using Twitter to Attract & Engage Customers

Ashley Zeckman on Jan 3rd, 2012     B2C, Microblogging, Online Marketing, Social Media Smarts

Make Your Tweets Count

If you are a B2C company, interaction on a social platform like Twitter can increase engagement and even sales if executed properly.  Small businesses like Tender boutique in Birmingham, Michigan have promoted special offers on Twitter and sold out in just a few days.

Social interaction via platforms like Twitter allow companies to gain a true understanding of their prospect base and serve as a real-time source of market research.

Customer engagement is a key benefit of executing a B2C Twitter marketing strategy. A recent survey by Chadwick Martin Bailey found 67% of Twitter users are more likely to buy from or recommend a brand they follow.  Twitter is also a great resource for crowdsourcing new ideas, getting feedback on current products or campaigns, and figuring out what it is that your customers really want.

Lee Odden

5 Steps to Build a Twitter Marketing Strategy

Lee Odden on May 17th, 2010     Microblogging, Online Marketing, Social Media

Twitter MarketingSo you want to succeed with Twitter eh? Before you run off and chase shiny butterflies and little blue birds, take a seat and collect yourself. Then read the following tips on creating a potential Twitter marketing strategy that will help you become more productive and successful using Twitter for business.

First things first. Who are you trying to connect with?

1. Describe your target audience on Twitter.  If you’re not an active participant on Twitter, then research. Do the homework and write it down, including Twitter handles of actual target users. If you’ve been able to go so far as develop a persona that represents your customers that spend time on Twitter or social media sites in general, that’s even better.

The first step in scoring is knowing all about the goal.

TopRank Online Marketing

10 Twitter Management Tools You Can’t Live Without

TopRank Online Marketing on Feb 19th, 2010     Blogging, Microblogging, Online Marketing, Social Media

Twitter ToolsWithout a doubt, one of the most popular shiny new objects of many social media marketing programs is Twitter. There are Twitter books, Twitter conferences, Twitter blogs and numerous articles devoted to Twitter marketing.  Unfortunately, there’s not enough time left over after reading all the promises of marketing nirvana from using Twitter to actually implement recommendations.

Fortunately, social media masterminds at companies like Seesmic, TweetDeck and HootSuite — to name a few — have developed tools to make our Tweeting lives easier. Or at least more efficient.  We use such tools here at @toprank to grow own Twitter presence as well as for clients on a daily basis and have learned quite a bit about Twitter best practices and which tools work best.

TopRank Online Marketing

5 Ingredients for a Perfect Twitter Marketing Recipe

TopRank Online Marketing on Jan 29th, 2010     Blogging, Microblogging, Online Marketing, Social Media

After reading Lee’s post earlier this week on how to source content on Twitter, I started to think about the homemade guacamole I made for the football playoff games last weekend. Stick with me here.

With my guacamole, I carefully strategize on the right mix of each ingredient to achieve the perfect flavor and consistency.

Not enough lemon and lime juice, and the avocados brown too quickly.

Too much garlic salt, and the guacamole gets a pungent taste.

Twitter as a marketing tool is much the same way.

Too much product pushing and self-inflation, and your followers head for the hills in droves.

Too little interaction and communication, and your followers forget you exist altogether.

Lee Odden

How to Source Content on Twitter

Lee Odden on Jan 26th, 2010     Blogging, Content Marketing, Microblogging, Online Marketing

With the increasing emphasis on content marketing for both SEO and Social Media, I thought I’d offer some specific tips on dealing with one of the most prevalent issues companies face in this area:  long term sourcing of content.  While we’ve written about content sourcing for corporate blogs in the past, but this post will emphasize how to use social media darling Twitter to find a goldmine of useful resources, tips and information that your customers will love and keep coming back for more.

The irony here is that there’s been speculation as to whether the growing popularity of Twitter has reduced the effectiveness and popularity of blogging. The reality is that Twitter and blogging compliment each other exceptionally well. Here are 5 tips on how to use Twitter to do just that:

Lee Odden

Follow Me Follow You: WhyFollow Twitter Poll

Lee Odden on Sep 30th, 2009     Microblogging, Reader Polls, Social Media

twitter wave

With Twitter riding the social media wave to a $1 billion valuation, the attention from celebrities, usefulness for everything from real-time communications in natural disasters to serving as a profitable marketing channel, a momentum of interest has spawned in how to make the most out of spending time on Twitter. Like any tool, Twitter is what you make of it. But Twitter and social communication applications like it are a lot more than just tools. One question about Twitter best practices that often comes up deals with how people (not bots) decide to follow one another on Twitter.

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