B2B Marketing Blog - TopRank®

B2B Marketing views, news and interviews.

Contact Us

MENUMENU
  • Services
    • Influencer
      • Start Your B2B Influencer Pilot
    • Content
    • Search
  • Insights
    • Blog
    • News
    • Resources
  • Our Work
    • B2B Technology
    • IT Service Management
    • Project Management Software
    • Social Networks
    • Supply Chain
  • About Us
    • Meet the Team
    • Careers
  • Connect

Reputation Management for Affiliate Marketing

Lee Odden
Lee Odden
Online Marketing, Online PR, Reputation Management

Digital Reputation ManagementOne of the best examples of the convergence happening between search engine optimization, social media and digital public relations is online reputation management. This is a topic very close to home not only because our marketing agency emphasizes these practice areas, but because the need for brand and reputation management continues to increase in importance as consumer time spent on the social web replaces traditional media.

Recently I presented on a panel at Affiliate Summit West on the topic of online brand management and it was eye opening for many merchants and networks what goes into a good brand monitoring program. Companies spend huge budgets, time and resources building their brands and reputation. Not paying attention to that investment can be disastrous.

In my presentation at ASW09, I worked to answer several question. The first of which was, “Why is brand and reputation management important in Affiliate Marketing?” Here are six reasons to consider:

Current affiliates are online – It’s important to know how current affiliates are representing the merchant’s brand. Affiliates become the “face of the brand” for those consumers interacting. However, in many cases, there are very specific limitations to brand name use and both merchants and affiliate networks need to monitor what’s being promoted and how. It’s important to know about how affiliates are using brand names and whether there are anti-marketers or infringement issues.  

On the flip side, affiliate marketers that are allowed to promote specific brand names AND follow terms of use, can provide a huge advantage for a proactive online reputation management effort. The ideal situation would involve thousands of affiliates promoting unique product/service information under their own domain names. Such a scenario could facilitate the “ownership” of the top few pages of search results in a relevant way.

Prospective affiliates are online – While the world of affiliate marketing is growing fast, many more enterprising marketers are not involved. Established web sites are now, more than ever, looking for ways to monetize content and affiliate marketing is an attractive channel for that. How a merchant’s brand is being represented by affiliates has everything to do with the impression potential affiliates have towards a program. Participation on the social web and the intentional effort towards building a positive brand representation is important and best not left to chance or you may get a “bad rap“. The same goes for affiliate networks.

Customers are online – Customers who find products and services via affiliate marketing channels have various experiences. Many consumers blog, write reviews, make comments and share opinions on social networks. It’s important to have a good handle on customers that are publishing both negative and positive information so the brand can monitor and engage in the right way.

Journalists are online – Public and media relations is an effective marketing/communications channel for merchants, networks and in some cases, affiliates. Journalists are increasingly researching stories online and the way affiliates represent brands can influence whether a particular company is considered for a story or not.

Competitors are online – Brand monitoring online and within digital media provies companies a real opportuniy for competitive research. Discover what other affiliate programs are doing to be effective and whether their affilaites and publishing negative information about your brand in order to attract sales from products and services that offer a higher commission. In fact, it may be the realization that not having an affiliate program leads to affiliate marketers presenting certain brands negatively in order to promote the products that do, to motivate the start of an affiliate program.

Future of your brand is online – However you look at it, the trend towards commerce and information consumption will increasingly involve online and digital communication channels. Where consumers can be influenced, companies need to be present and engaged from both a brand monitoring/management perspective as well as participation.

OK, so reputation management is clearly important for merchants, networks and affiliates, what should they do about it? We’ve posted a number of reputation management articles here on Online Marketing Blog addressing online and digital reputation management from a variety of perspectives:

  • Basics of Online Reputation Management
  • PubCon: Online Reputation Management
  • When SEO Isn’t For Increasing Sales
  • Digital Reputation Management with SEO, Social Media & PR
  • Online Reputation Management for Individuals
  • Online Reputation Management for Direct Marketers
  • Book Review: Radically Transparent by Andy Beal & Dr. Judy Strauss

affiliate reputation management

What should affiliate managers monitor?  Here’s some sage advice from UK based Envisional Affiliate Monitoring:

  • Police inappropriate content and keywords (indecency, obscenity, hate or politics) on your affiliates’ websites
  • Enforce compliance with regulatory requirements, company policies and industry codes of practice
  • Identify out-of-date or fraudulent offers, wrong or inappropriate marketing material or keywords (e.g. free money)
  • Hit back at competitors and criminals who pose as affiliates, divert traffic to their sites and use your domain name or logo to imply authorised status
  • Detect copies of your logo, trade marks or domain names that have been adapted or faked and detect any out-of-date logos that are being used
  • Evaluate comment on your brand in blogs, forums, news media and IRC sites
  • Recruit new affiliates by targeted searching of websites, blogs and forums
  • Proactively deal with SPAM from your affiliates

The bottom line for merchants is that by the time a groundswell of negative activity has built momentum and “yourbrandsucks.com” types of sites are starting to rank top ten on the major search engines, it’s going to be VERY time consuming and expensive to deal with. Better to be proactive and begin monitoring more effectively now, as well as pay attention to the creation of content and the aspects of your business that might result in negative experiences. Monitoring can provide an early warning, but it’s best to engage in content creation, the optimization of digital assets, community building and engagement with the social web to foster relationships that result in the publishing of a better picture of what your brand stands for.

If you work in the affiliate marketing world as an affiliate/publisher, part of a network or as a merchant, we’d love to hear your opinions and experiences with online brand management. Challenges and successes are equally welcome.

About Lee Odden

@LeeOdden is the CEO of TopRank Marketing and editor of TopRank's B2B Marketing Blog. Cited for his expertise by The Economist, Forbes and the Wall Street Journal, he's the author of the book Optimize and presents internationally on B2B marketing topics including content, search, social media and influencer marketing. When not at conferences, consulting, or working with his talented team, he's likely running, traveling or cooking up something new.

Comments

  1. Lee Odden says

    January 21, 2009 at 2:09 pm

    Speaking of ORM, DRM or what ever you want to call it, there is an event in Minneapolis this evening at the UofM Campus from MIMA on “Digital Reputation Management” you should really check out if you’re in the area.

    Panelists include folks from Weber Shandwick, Best Buy, FindLaw and Northwest Airlines.

    Wednesday, January 21, 2009
    5:15 pm Registration & cash bar 6 pm Presentation 7 pm Networking

    McNamara Alumni Center, U of M Campus
    200 Oak Street SE
    Minneapolis, MN 55455

    More info here

  2. kiran says

    January 21, 2009 at 10:25 pm

    Very useful information Lee.Thanks…

  3. Louis says

    January 22, 2009 at 2:52 am

    I love your proactive approach to on-line reputation management – it’s a shame that clients are slow to react to this kind of preventive spend in the current economic climate

  4. Azamat says

    February 20, 2009 at 8:56 pm

    Thanks a lot!!! This information helped me a lot…

  5. Anthony Bloch says

    March 6, 2009 at 9:43 am

    Hi Lee,
    Great to see this great article on affiliate marketing. You mention some important factors for merchants who operate affiliate programs to consider.

    From an affiliate’s perspective it’s important to follow the merchant’s rules and adhere to the best practices in affiliate marketing.

    Both affiliate marketers and managers should join abestweb.com. It’s a great resource and helps both sides to interact with each other and keep up to date with emerging changes in the industry.

    One other factor to consider is that our industry can’t do it without SEO. It’s how we survive and I’ve found out by talking with affiliate managers that the best recipe for success of their programs is to outsource the SEO to a firm like yours.

    It’s just too hard to wear every hat!

LET’S GET SOCIAL

RSS Feed Twitter Facebook LinkedIn Marketing with Intent: The Future of SEO & B2B Search Traffic B2B Influencer Marketing Research Report Elevate B2B Marketing Podcast

Learn about:

B2B Ignite USA 2023

SUBSCRIBE        

TOPRANK BLOGGING TEAM

TopRank Marketing Blogging Team

 

Optimize

RECOMMENDED RESOURCES

SEO Blogs

MARKETING BLOG RECOGNITION

CMI

Copyright © 2023 · TopRank Marketing

Return to top of page