My pal Ann Handley has made it her life’s work to, in her words, “wage war on mediocrity in content.” Her best-selling book, Everybody Writes, is a practical guide to writing the kind of content that truly engages an audience.
As the Chief Content Officer of MarketingProfs (the world’s first Chief Content Officer, in fact), Ann advocates quality over quantity in all of her content ventures. She also spreads the gospel of good content at speaking engagements around the world, including the upcoming Content Marketing World conference September 8-11 in Cleveland.
To get a sneak preview of Ann’s Content Marketing World presentation, Good Content Vs. Good Enough Content: A Fight For Sore Eyes, I did my best to catch up with her during some pretty crazy travels. Along the way, she shared her journey on learning to write compelling content, the role of technology in content marketing, and the death of the marketing funnel.
My mission is always to make the complicated way simpler.
As the CCO of MarketingProfs, best-selling author, keynote speaker, lover of Cavalier King Charles Spaniels and the most influential woman in Social Media (according to Forbes), when you look back on your journey throughout your career what are three things you never lost focus on that helped you get to where you are today?
- When I was in journalism school, my professor Charlie Ball used to tell me, “Remember: No one has to read this.” That perspective changed my writing from self-indulgent (all about me) to reader-centric (all about the audience). It’s been invaluable as a content-centric marketer and blogger and (frankly) as a person.
(Side note to parents — of either a human, dog, cat, ferret, lizard, llama, or otherwise: Parenting reaffirms this idea. Because nothing is about you. Ever again. And I say that in the best possible way.)
- Charlie also told me: “No one will complain that you made things too simple to understand.” Life is complicated. Business is messy. “Solutions” are multi-faceted. If I’m being honest, most things in life confuse me. My mission is always to make the complicated way simpler.
- Finally: Deliver. Seth Godin calls this: Ship.
When I was in high school, the Pope visited Boston. I went to Catholic high school, where I was the editor of the school paper. I told the school I’d cover it for us. (The nuns were thrilled!)
But then I changed my mind, and I blew off the Pope’s visit to go hang out with my local public school friends. And when I got home that day, my Mom was unusually annoyed at me. I didn’t understand why — who cares? The Pope’s visit was all over the news anyway.
And my mom said, lips pursed and on the verge of losing it, “Because you had a responsibility to your position, and you ignored it for your own pleasure.”
At the time, I thought she was being ridiculously prissy. (I still feel bad to this day about my eye roll in response.)
But now, I get it. I said I’d do something, and then I didn’t. That’s not cool.
How I internalize that now: If you say you’ll do something, do it. Your word is more important than you might imagine it is.
You can’t code creativity. And you can’t program publishing. And quality definitely trumps quantity.
Your session at Content Marketing World will focus on helping marketers nail the basics of creating good content. What do you anticipate are the primary challenges for marketers today in creating quality content versus a quantity of content?
I’ve been thinking lately about technology. Because increasingly it’s heralded as the savior (or legitimizer?) of marketing.
Robots can write your posts. Tools can optimize them. Solutions can amplify them.
Awesome. I heart technology. I built my career on it, too.
But guess what? Technology is only as good as our story.
You can’t code creativity. And you can’t program publishing. And quality definitely trumps quantity. Always has. Always will.
Your story is the thing that sets you apart. So the question is: What’s your story? And how do you tell it?
There’s a growing rumbling in the marketing industry about the death of the funnel. Yea or nay?
The funnel was never a funnel. It’s always been an ecosystem, because the people who buy (the people at the end of the “funnel”) have always had the capacity to influence the decision of others. Social tools and technology make that information way more accessible, is all.
Which makes your sales and marketing efforts like the song that never ends. It just goes on and on, my friend, to quote Lamb Chop. (Is this the first time Shari Lewis has been quoted in a marketing context?)
What are your favorite examples of B2B or B2C brands that are creating great content for marketing?
- Hubspot – Masterful. All of it.
- Marketo – What Does the Fox Say? B2B Companies Need Visual Style
- Crowd Mics – Scrappy Video Content Marketing: What if we Didn’t Try so Hard?
- Buffer – Almost all of it is ridiculously useful.
- Basecamp – Basecamp is Barking up the Long Tree With ‘The Distance”
- TopRank Online Marketing- (not gratuitous, you guys rock) – What’s Next in B2B Marketing?
- Airbnb – The Airbnb Berlin Wall Anniversary Film: A Q&A With its Creator
- Chipotle – The Biggest Marketing Lesson from Chipotle’s ‘Scarecrow’ Video
- Humane Society Silicon Valley – Creative, Funny, Unusually Honest Marketing of an Awful Dog Named ‘Eddie the Terrible’
- This was a failed attempt, because the candidate didn’t get elected. But I believe it was groundbreaking storytelling in political marketing – The Best Political Ad Ever
What’s ordinary to you isn’t often ordinary to others.
Incorporating storytelling into content marketing has always been a big focus of yours. What advice would you give to marketers to help uncover these stories, even if they think they might not have any worth sharing?
Every company has a story to tell, if you look at the world from your customer’s point of view. The designer Michael Wolff says, “What already exists is an inspiration.”
Train yourself to look at things differently. What’s ordinary to you isn’t often ordinary to others.
What is the best piece of marketing advice that you’ve ever received personally?
“The best marketing doesn’t feel like marketing.” — Tom Fishburne (Marketoonist.com)
He didn’t say it to me personally — although he’s a friend, so he probably would if I asked him to. Regardless, I’ve internalized it as if he did. I’m not exaggerating when I say that I think of it every day.
Content Marketing World attendees, you are my people.
What do you like best about attending and speaking at Content Marketing World?
Content Marketing World attendees, you are my people. It’s not quite like being with family — but there’s a similar feel of a kind of posse.
“Community” is one of those words that’s overplayed in marketing. But CMW (and a few other select marketing events throughout the year) embody it for me.
Ready to Create Oscar-Caliber Content Marketing?
Reserve your space at Content Marketing World 2015 for inspiring and informative presentations from 200 superstars of marketing.
For a sneak preview of Ann and 13 other marketing matinee idols’ presentations, grab your popcorn and settle in with our new eBook, Making Content Marketing the Star of Your Marketing.
Stay Tuned For the Thrilling, Final Chapter in Our Triple Content Marketing Feature!
Up next: the final chapter in our content marketing triple feature: Measuring Your Content Marketing Box Office Success. Featuring content marketing stars such as Joe Pulizzi, Andrew Davis, Michael Brenner and many more, you’ll be able to connect the content marketing performance dots with the strategy and tactics shared in the first two eBooks.
Gail Gardner says
I for one appreciate Ann’s mission and she does a fine job of it, too.
“Charlie also told me: “No one will complain that you made things too simple to understand.” Life is complicated. Business is messy.”
Actually, I used to get complaints from experts about my writing for people who didn’t know industry jargon. They felt explaining topics so that anyone could understand them was “a waste of time”.
No one has complained lately, so either they got used to it or changed their minds. I’m not sure which. But I strongly believe in writing that takes a complicated subject and tells a story about it so that others can follow along and get value from it.