Caitlin Burgess

Caitlin Burgess

Social Media Marketing Spotlight: U.S. Bank Rallies Local Allies for a Friendly, Engaging #MNNice #NiceOff

Caitlin Burgess     Social Media, Twitter

US Bank NiceOff

Roughly 120,000 visitors from 130 countries descended on the Twin Cities last week to take part in Super Bowl LII festivities hosted in downtown Minneapolis. To welcome visitors to the Land of 10,000 Lakes, Minneapolis-based U.S. Bank—which just so happens to have its name on the stadium that hosted the big game—wanted to give visitors a taste of “what Minnesota is all about.”

For those of you who haven’t heard, Minnesota—where TopRank Marketing is proudly based—isn’t just known for its frigid winters and as the birthplace and residence of the late Prince Rogers Nelson. It’s also known for its “northern hospitality”—or as it’s affectionately called—Minnesota Nice.

Caitlin Burgess

Death of Facebook Organic Reach = New Opportunities for Influencer Marketing

Caitlin Burgess     Facebook, Influencer Marketing, Social Media

Facebook Zero Influencers

Earlier this month, marketers were shocked to learn that Facebook would be making more major changes to its News Feed, effectively bringing brand and publisher organic reach to zero by prioritizing high engagement content from family, friends and groups.

In a formal statement posted on his own Facebook page, Mark Zuckerberg said:

“We built Facebook to help people stay connected and bring us closer together with the people that matter to us. That’s why we’ve always put friends and family at the core of the experience. Research shows that strengthening our relationships improves our well-being and happiness.”

“But recently we’ve gotten feedback from our community that public content — posts from businesses, brands and media — is crowding out the personal moments that lead us to connect more with each other. … Based on this, we’re making a major change to how we build Facebook.”

Caitlin Burgess

4 Top Trends in Customer Centricity to Drive Digital Marketing Success in 2018

Caitlin Burgess     Content Marketing, Digital Marketing

Consumer Trends Marketers Need to Know

Ask any digital marketer if they’ve been able to set their strategy on autopilot over the past decade, and I bet you’ll get a laugh or two—as well as an emphatic “No.” If we’ve learned anything it’s that the digital landscape is simply too fast-changing to keep the business as usual mindset.

But while the global rise of the internet, the explosion of social media, and the development of mobile technologies and other digital tools and platforms are undoubtedly “to blame” for the constant state of change we operate in—it’s really the everyday use of these innovations that requires our flexibility and attention.

Caitlin Burgess

7 Examples of Brands Mastering Twitter for Social Customer Care

Caitlin Burgess     Social Media, Twitter

Twitter Customer Care

These days, there’s little doubt that social media is plays a pivotal role in a brand’s marketing strategy. After all, with roughly 2 billion internet users on social networks and counting, there’s massive reach and resonance potential.

But couple widespread adoption with shifting consumer preferences and expectations—and the smell of major change is in the air. Social media is no longer just a marketing tool and a space to encourage positive engagement with your audience, it’s a customer service opportunity that deserves every marketer’s attention and action.

As Dan Gingiss, McDonald’s Corporation’s Senior Director of Global Social Media, told me in his Behind the Curtain interview a few months back: marketers need to stop thinking that customer service is someone else’s problem:

Caitlin Burgess

Year In Review: 6 Platform Changes That Shook Up Social Media Marketing in 2017

Caitlin Burgess     Social Media

With 2018 on the horizon, we’re all in a state of reflection, looking back on all the good, the bad and the ugly 2017 brought us. When it comes to social media, it’s hard not to think about the latter two. With all the political turmoil and uptick in trolling, even Facebook recently admitted that its digging deep to turn the tide and bring well-being principles into the social experience.

But while there’s little doubt that 2017 surfaced new concerns and challenges in the social media space, there were some positive developments for everyday users and marketers alike. In this piece, we highlight some of those interesting and encouraging changes that occurred across platforms.

Caitlin Burgess

5 Purpose-Driven Companies Making an Inspiring Splash on Social Media

Caitlin Burgess     Social Media

As our world becomes increasingly connected through the internet, social media and mobile technologies, consumer awareness and engagement around local and global social, economic, political and environmental challenges are soaring to new heights.

As a result, people desperately want to invest their time and money where their hearts are by supporting and working for companies that are making a positive and meaningful impact. And many companies are answering the call by throwing out conventional business models to tackle these challenges—while also bolstering and growing their bottom line. They’re finding and living their purpose.

For these companies, success isn’t grounded in simply offering “the best” product or service. Instead, it’s the purpose behind the creation and execution of those best-in-class products and services that drives success for all involved.

Caitlin Burgess

How Employee Engagement Helps Drive the Success of Your Marketing Efforts

Caitlin Burgess     Digital Marketing, Public Relations

As our world becomes increasingly driven by digital technologies and the workforce experiences generational shifts, employee engagement is rising as a top focus area for many companies. After all, according to Gallup’s 2017 State of the American Workplace study, just 16% of the American workforce is “actively” engaged.

Of course, when employees aren’t engaged, they’re a flight risk. In fact, Gallup’s research also revealed that 51% of employees are actively looking for a new job or watching for openings. Furthermore, those employees who fall into the “actively disengaged” category, are almost twice as likely as engaged employees to seek new jobs. And when employees leave, that can have a big impact on your bottom line when it comes to recruiting and back-filling costs.

Caitlin Burgess

12 Industry-Specific Opportunities for Boosting Social Media Engagement

Caitlin Burgess     Social Media

In the ever-changing social media landscape, we marketers are often on the prowl for meaningful data and insights to understand what works, what doesn’t and where our opportunities may lie. As a result, we often turn to industry research and studies, which often feature benchmarks that help us better internalize our own metrics and understand how we stack up to the competition.

While most studies offer incredibly insightful and useful information, one component may be missing: industry context.

Earlier this year, Rival IQ released its 2017 Social Media Industry Benchmark Report, featuring unique benchmark data for six different industries: Media, Higher Education, Non-profits, Food & Beverage, Fashion and Health & Beauty.

Why is context so important? As Rival IQ so eloquently said:

Caitlin Burgess

What All Marketers Can Learn from Fast Food Giants Crushing Twitter

Caitlin Burgess     Social Media, Twitter

There’s little doubt among marketers that social media is an important part of their strategic digital marketing mix. After all, social media is part of the fabric of our daily lives—and arguably our identities. In fact, it’s estimated that there are 1.96 billion social media users worldwide—with that number expected to grow to 2.5 billion by 2018.

But increasing adoption and content saturation, as well as changing algorithms and the rising tide of paid social advertising, means all brands are facing stiff competition for audience attention and engagement. So, what’s a marketer or brand to do?

Caitlin Burgess

Report: What Marketers Need to Know About the ‘State of Video Marketing’

Caitlin Burgess     Content Marketing, Video

These days, there’s little doubt among marketers that video content is an incredibly powerful content marketing tool. After all, humans are visual creatures by nature, so it stands to reason that video often satisfies our content appetite. In fact, according to a Think With Google study, 50% of internet users said they’ve looked for videos related to a product or service before visiting a store.

But as more brands and marketers jump on the video content marketing bandwagon, it’s more important than ever to examine your strategy to ensure you’re getting the most out of your efforts. And a great starting point is to get the lay of the current video marketing land and emerging trends.  

Caitlin Burgess

How We’re Building a Content Marketing Dream Team

Caitlin Burgess     Content Marketing

A few members of the TopRank Marketing content marketing dream team.

As the digital landscape continues to grow and shift, digital marketing — particularly content marketing — has a majority stake in most brands’ marketing strategies these days. After all, nearly half of the world’s population now uses the internet, and we want our content to meet people where they are and when they’re searching.

As a result, brands and agencies alike are on the lookout for savvy, driven content gurus with proven writing, planning and strategy skills to add to their marketing teams — including TopRank Marketing.

Caitlin Burgess

How to Make the Switch to Content-Driven SEO #MNBlogCon

Caitlin Burgess     Blogging Strategy, Content Marketing

TopRank Marketing’s Joshua Nite made his debut on the speaker circuit this past weekend at the 8th annual Minnesota Blogger Conference held at Concordia University in St. Paul.

Charming the crowd with his unique brand of wit, creativity, mad content marketing expertise, and numerous “cats with hats” references, Josh delivered a The Good Place-themed presentation titled: “The Good News About Creative Content: From SEO-Driven Content to Content-Driven SEO.”

As someone who spent 12 years as a creative comedy writer for a video game called The Kingdom of Loathing, Josh said he was terrified by the concept of SEO-driven content when he made his transition into content marketing.

“The worst content to write, and the worst content for people to read, was the stuff that [search engine] robots liked to read to most,” Josh said.