Social Media Monitoring Services
When it comes to businesses leveraging the social web to communicate with customers and improve brand awareness, there’s some good news and there’s some bad news.
The good news: 86% of professionals have adopted social media in some way, according to a recent survey by Mzinga and Babson Executive Education.
The bad news: A whopping 84% of survey respondents who’ve adopted social media don’t measure their social media programs.
Even worse: 40% weren’t even sure they could monitor social media ROI.
Thankfully, there are a host of free or low cost tools available to help companies and organizations track social media success. Use one or more of these 5 social media monitoring tools to gauge how well your efforts are working.
With more and more marketers jumping onto the social media bandwagon, a lot of questions come up. Is it possible to track metrics and ROI? What are other companies doing? Why isn’t it working? Being prepared to answer questions like these can make a difference in how a company interacts with social media and if they can succeed.
There’s a certain sentiment amongst many marketers that, “If you can’t measure it, it’s not worth doing.” While that perspective may not be entirely applicable to all online marketing, it certainly draws attention to the need for insight from measuring what we do to market, communicate, promote and influence on the web. The need to better understand the value and application of web analytics data as well as social media measurement is critical for companies that want to compete online.
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Measuring the effect of online marketing and PR efforts is essential for both understanding the return on investment but also for feedback that will improve subsequent efforts. 
