Caitlin Burgess

How Can Marketers Create Stronger Customer Bonds? Focus on Convenience, According to Shep Hyken

Caitlin Burgess     Digital Marketing, Interviews

Shep Hyken on Convenience Marketing

Savvy digital marketers have their ears to the ground and eyes to the sky, striving to be on the cutting edge of the latest and greatest trends, tactics, strategies, and tools. After all, change comes hard and fast in this industry—especially when it comes to evolving buyer demands and expectations.

However, innovation doesn’t have to be net-new. To put a slight spin on a classic line, everything old can be new again. And that’s where convenience as a strategic digital marketing tool.

Convenience has been a core customer service principle for decades. And more often than not, convenience is a defining characteristic of customer experience and the brand as a whole. Think about what 7-Eleven did for weary travelers or time-crunched professionals. Think about what Amazon first did for avid, deal-seeking readers—and what they’re doing now for folks from all walks of life.


How Can Marketers Create Stronger Customer Bonds? Focus on Convenience, According to Shep Hyken
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Alexis Hall

Use It or Lose It: 8 Ways to Make the Most of Your Digital Marketing Budget Surplus

Alexis Hall     Content Marketing, Digital Marketing

How to Make the Most of Your Marketing Budget

For all marketing leaders, effectively managing your digital marketing budget is a delicate balancing act. Spend too much too early, and you’re running ultra-lean for the balance of the year and risk falling short of your goals. Spend too little, and you’ll likely lose those dollars at year’s end—and perhaps put yourself in a position to see cuts next year if your frugalness is taken out of context.

In our experience, we often see organizations slow to spend the first nine months of the year and eager to spend in the final quarter. So, if you’ll soon find yourself in the “use it or lose it” position, absolutely use it—but be thoughtful.


Use It or Lose It: 8 Ways to Make the Most of Your Digital Marketing Budget Surplus
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Joshua Nite

How to Build a Resilient Evergreen Content Marketing Forest

Joshua Nite     Content Marketing, Digital Marketing

Evergreen Content Marketing

Evergreen trees are a symbol of life and renewal because they never lose their leaves; they stay green year-round.

Tell that to anyone who has dragged a Christmas tree to the garbage on New Year’s Day.

The truth is, evergreen trees are part of an ecosystem. When they’re rooted and cared for, they thrive and the whole forest benefits. Cut one down and take it home, and it won’t be green for long.

Evergreen content is the same way. We tend to think of it as stand-alone pieces of content that bring in traffic without any additional effort. Something isolated, set-it-and-forget-it. But if you treat your content that way, it will start dropping needles on the carpet with a quickness.


How to Build a Resilient Evergreen Content Marketing Forest
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Lee Odden

Trust in Marketing is at Risk. These CMOs and Marketing Influencers Share How to Fix

Lee Odden     Digital Marketing

CMO Half Life

The average tenure of a CMO is under 4 years representing a crisis in confidence amongst business leadership when it comes to marketing. Expectations for marketing are higher than ever amongst business leaders and customers alike.

To advance the valuable contributions marketing can make from boosting short term sales to growing long term market share, it is important for marketers to build trust and influence. But there are challenges:

  • A study from Fournaise Group that fond 73% of CEOs say “Marketers lack business credibility and the ability to generate sufficient growth and 80% of CEOs simply don’t trust marketers at all, while 91% do trust CIOs and CFOs.
  • New research from Marketing Week reports only 30% consider marketing ‘very important’ at large B2B companies.

Trust in Marketing is at Risk. These CMOs and Marketing Influencers Share How to Fix
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Nick Nelson

Becoming a Better Marketer by Embracing Your Passions Outside the Office

Nick Nelson     B2B Marketing, B2C Marketing, Digital Marketing

How Our After-Hours Passions Elevate Us as Marketers

In the first post I ever wrote for the TopRank Marketing Blog, I reflected on the marketing lessons I’d picked up through my baseball blogging hobby. Helping build an online community at Twins Daily has instilled many important fundamentals that, I feel, make me better at my day job.

I’m always fascinated by this interplay. We spend so much of our time each week alongside our coworkers, but are often unaware of the interests and side hustles that drive them outside of the office. Those very passions can be such integral parts of who we are and how we operate.

More recently, this has been a topic of focus for our friends at LinkedIn*. In April, Jason Miller wrote a piece about following your dreams while staying committed to your career, and in June, Sean Callahan profiled a LinkedIn marketer who moonlights as a DJ.


Becoming a Better Marketer by Embracing Your Passions Outside the Office
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Alexis Hall

How to Rally Around ROI & Prioritize Your Digital Marketing Efforts in the Face of Budget Cuts

Alexis Hall     B2B Marketing, B2C Marketing, Digital Marketing

Prioritizing After Marketing Budget Cuts

Ask any marketer if they’ve ever had to contend with the shrinking or deep cutting of their budgets, odds are you’ll get a deep sigh and a “more than once” response.

Organizations are always looking for efficiencies and ways to tighten their financial belt, and marketing departments are among the first to be placed on the chopping block because it all comes down to ROI—something many modern marketers find hard to prove

In fact, according to a recent report from Demand Gen Report and BrightFunnel, 58% of B2B organizations surveyed said their current ability to measure and analyze marketing performance “needs improvement” or worse.


How to Rally Around ROI & Prioritize Your Digital Marketing Efforts in the Face of Budget Cuts
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Nick Nelson

A Non-Agency Guy Reflects on His First Year at TopRank Marketing

Nick Nelson     B2B Marketing, Digital Marketing, Integrated Marketing

TopRank Marketing Team

Liking where you work is not an optional luxury. At least it sure shouldn’t be.

Spending 40 hours of every week at a place you dread is a tough way to go through any stretch of life. I’ve been there and I’m sure many of you have as well — especially if you work in digital marketing, which can often be a fast-paced, demanding, and stressful field.

So last year, when I decided to pursue a new professional venture, finding the right culture fit was a huge priority for me. As I started exploring the possibility of joining the TopRank Marketing team, I had some reservations; not because of anything specific to the company, but because it’s an agency.


A Non-Agency Guy Reflects on His First Year at TopRank Marketing
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Alexis Hall

To Gate, or Not to Gate? Answers to an Age-Old Digital Marketing Question

Alexis Hall     Content Marketing, Digital Marketing

When Not to Gate Your Content

Modern marketers understand that quality, engaging and relevant content is at the core of any integrated digital marketing strategy. After all, in a world where consumers are increasingly self-directed in researching their options to make purchasing decisions, that quality, engaging and relevant content aids their journey and decision-making.

But let’s face it. While marketers want to inform and engage their audience, they ultimately want to generate viable leads to meet their goals and grow their respective businesses. Oftentimes, that means deciding when, where and how to gate certain content assets. In fact, perhaps one of the most common questions we get from our book of clients is: “Should I gate my content?”

The answer? It depends.


To Gate, or Not to Gate? Answers to an Age-Old Digital Marketing Question
Alexis Hall

Better Together: Why Your Content Marketing Campaigns & Always-On Programs Should Work in Harmony

Alexis Hall     Content Marketing, Digital Marketing

Campaigns + Always-On Strategy = Content Marketing Harmony

Regardless of industry or niche, nearly all B2B marketers—91% to be exact—are focused on leveraging content marketing to reach, resonate and inspire audience action. But budget and resource constraints and lofty lead generation goals—not to mention increasing buyer numbness to marketing messages and the extinction of organic visibility on social media—means you have to get scrappy when designing a content marketing strategy that drives toward business goals.

Oftentimes, this leads brands and marketers to focus on content marketing campaigns to quickly generate buzz, spike awareness and foster audience engagement. However, in our experience, campaigns alone will not help you reach your short- and long-term marketing goals.

Why? They’re simply not sustainable. Campaigns create spikes in activity that can quickly die out if there’s not a significant investment in ongoing promotion—specifically paid promotion.


Better Together: Why Your Content Marketing Campaigns & Always-On Programs Should Work in Harmony
Lee Odden

54 Artificial Intelligence Powered Marketing Tools

Lee Odden     Digital Marketing

AI Powered Marketing Tools

The expression, “Marketers are data rich and insight poor” is more true today than ever.

Marketers all over the world are working to optimize marketing operations and effectiveness using their abundance of data. Many are turning to tools and platforms powered by artificial intelligence and machine learning. AI promises to make sense of all the dark data companies are sitting on as well as structured and unstructured data online to surface insights about customer behaviors, opportunistic content and emotional triggers to inspire conversions.

In an age of too many choices, increased competition for customer attention requires every advantage to optimize for reach, engagement and conversion. Marketers are using AI to automate and optimize their marketing because that’s what it will take to meet customer appetite for personalized experiences.


54 Artificial Intelligence Powered Marketing Tools
Anne Leuman

4 Integrated Content Marketing Insights From the Trenches of Online Dating

Anne Leuman     Content Marketing, Digital Marketing

Left. Left. Left. Right. Left. No, this is not an army drill. These are the swiping habits I’ve picked up from my time online dating. Done in a split second, I can swipe faster than most people can snap their fingers. If you’ve ever dabbled with dating apps or online dating, you know that these snap judgements start to become second nature.

With the average human attention span lasting just 8.25 seconds, there’s something to be said about those snap judgements. As a marketing copywriter who’s working day in and day out to woo my audience with clever prose and charming insights, it’s my job to make a great first impression on my audience. If I fail, they’re going to move on to something (or someone) else. And I don’t want my audience dating around — I’m after that exclusive kind of relationship.


4 Integrated Content Marketing Insights From the Trenches of Online Dating
Nick Nelson

In a World of Diminishing Trust, Data-Driven Marketers Can Turn the Tide

Nick Nelson     Digital Marketing

Trusting Hands

My first encounter with marketing data malpractice came at a young age. I wasn’t old enough to understand what was going on at the time, but my dad loves to tell the story. As I’ve gotten older, the humor and timeless relevance of this anecdote have struck me more and more.

It was the mid-90s. We received a piece of mail at our house addressed to Lucy Nelson. It was a credit card offer from one of the industry’s heavy hitters. Nothing out of the norm so far, right?

Here’s the problem: Lucy was no longer alive.

And the bigger problem: Lucy was not a human. She was our dog.


In a World of Diminishing Trust, Data-Driven Marketers Can Turn the Tide