Online Marketing News: Facebook Brands Respond Faster, NASA Gets Social, Social Media Marketers Win Super Bowl

Brands on Facebook More Socially Devoted Than Ever

In order to be successful on social media channels, regardless of your industry, marketers must be socially devoted, say researchers at SocialBakers.com. Their latest Socially Devoted report and corresponding infographic shows that brands on Facebook have made great strides in both speed and volume when responding to fan interactions with their Company Page.

Among their Q4 2012 findings, SocialBakers reports:

  • The average brand response time on Facebook is now 13.7 hours, compared to 20.9 hours in Q2 2012.
  • Brands answer 55% of questions posed to them on Facebook; in the second quarter of 2012, only 30% were answered.
  • Airlines, finance and telecom remain the three most responsive industries, though their positions have shifted since Q2 2012.

Online Marketing News: More Men Managing Communities, Video in Content Marketing Grows, HMV: How Do We Shut Down the Twitter?

 Trends Emerge in 2013 Community Manager Report - Business 2 Community

Community Manager Appreciation Day Infographic Offers Insight to CM Platforms, Roles & Traits

Women still hold the majority of Community Manager positions, although men are making gains, accounting for 39% across the U.S. This is a marked move towards gender neutrality compared to 2010, when just 31% of Community Managers were male, according to the annual Community Manager Report from Social Fresh. Their data shows that CMs might be more mature, or at least a bit older, than the stereotype indicates: the average age of a CM was 29 in 2011, but expected to reach 32 in 2013.

How 4 Consumer Brands Are Using Visual Content To Tell Stories & Engage Customers

Las Vegas Palm TreesAs the online landscape becomes increasingly more competitive, marketers are finding that great content isn’t just about what you say, but how content is presented as well.  Content marketing that is injected with visually appealing images not only attracts readers to your message, but it helps to tell the story you’re trying to convey.

Visually pleasing content, videos, eBooks, or graphics (to name a few) can make your customers feel a connection to your brand that they might otherwise not.  This post shares examples from  four consumer brands that have integrated visual content to help tell their stories, and engage customers.

#1 – Kraft Foods: Recipes For the Modern At-Home Cook

When many of us think of Kraft Foods a nostoligic picture of childhood favorites comes to mind.  Whether it be Mac-n-cheese, Jello, or Kool-Aid we have all craved their products at one time or another.

Online Marketing News: Google Gets Explosive, Facebook Graph Gets Creepy, Tumblr Gets Sexy

How to Play the Content Marketing Game

How to Play the Content Marketing Game

Content marketing software company SocialEars share 14 methods for winning the game of content marketing in this fun infographic. Follow the rules to earn more relevant eyes on your content; be careful, though, over-promotion could result in your company losing the game.

While it’s certainly true that promotion is important, the infographic misses the mark in exactly when this becomes an important consideration. As TopRank CEO Lee Odden has said time and again, the time to think about how a piece of content will be discovered and shared is in its planning. Content promotion should be baked in from idea conception; thinking about how you’re going to get people to read your next big piece after you’ve finished it means you haven’t accounted for your audience’s needs at all in the creative process. You’re already late to the game.

Online Marketing News: Facebook Graph Search, Myspace Launch Is A Dud, LinkedIn For Business

2012 Social Media Report Cards

2012 Social Media Report Cards

This recent infographic from Pardot features the social media platform winners and losers in 2012.  You’ll find scoring based on growth, number of users, ROI as well as insight into which platforms are best for mobile, visual, or connecting.

Up Close With Facebook Graph Search
First off, what is Graph Search?  Facebook has amped up its search capabilities by rolling out this new feature.  Danny Sullivan’s article provides a step by step deep dive into using Facebook’s new Graph Search.   Via Search Engine Land.

The New Myspace: What A Mess
The recent launch of Myspace’s new design has left many users wanting more, or is it less.  The interface is confusing to navigate and includes a lot of scrolling that you might not have anticipated.  Also, might of the site appears to be one giant ad for Justin Timberlake.  Via CNN.

Online Marketing News: Holiday Spending & App Downloads in the Billions, Google Resolves FTC Concerns, Facebook #1

Marketoonist Tom Fishburne

5 Types of Social Media Strategies
Social media is not a magic bullet. It’s an enabler. Social media won’t make an antisocial brand suddenly social. But it can facilitate and amplify the role that brands play with their audiences.

Whether in social media or any other domain, we need to focus less on how “awesome” we are and more on working toward making our customer’s more “awesome”.  Via Marketoonist.

There’s No Avoiding Google+
In order to compete with social networking giant Facebook, Google+ has begun requiring that people that use their services are also set up with a public Google+ page that anyone can view.  Via The Wall Street Journal.

3 Tips For Effectively Growing & Managing Your Online Community

Online Community BuildingWe live in a world where shopping, dating, watching new films and networking can all be done online.  In fact, these actions (and many more) have become a part of our everyday life.  Many of us may experience buyers remorse for purchasing something online that wasn’t within budget, a desire to post a bad review after a terrible movie, or have a sense of regret after a bad date.

When it comes to networking for personal and more importantly business use, there are many benefits to be had and pitfalls to be avoided.  If you are able to effectively engage your online community you can experience many advantages including:

  • An introduction to someone such as a thought leader you might not otherwise have access to.

3 Examples of Companies Using Facebook as an Online Public Relations Tool

Facebook Online PR ToolPicture this: your company has exciting news to share with customers, shareholders, suppliers and your target market. You’re launching a new product this week and it will be debuted at a popular industry event, sure to be attended by media, influencers and people who will want to buy YOUR product, just as soon as they learn about it.

You craft the perfect press release and send it to 1,000 of your contacts. Twenty of these people think this is such great news, they each send it to 500 of their friends, relatives and business contacts. Five of those people pass the news on to 250 of their contacts. Of course, these people are all fascinated, as you’ve been able to include pictures, a video, and they all received the message within hours!

Facebook Timeline: What Are the Changes for Brand Pages?

Note from Lee: Please welcome this guest post from Sara Duane-Gladden, of TopRank Online Marketing’s copywriting team. 

Sara-Duane-Gladden

Facebook is changing again. That never happens, right? For regular users like me, it seems as if there is something new happening at the social network every day. Facebook Timeline is probably one of the most significant, though, and it’s coming to a brand page near you soon. Very soon.

Timeline is the newest change from Facebook, a social media network renowned for making “enhancements” to its much-beloved product that result in mixed criticism and compliments from users. Timeline is no different, as it has been both praised and panned in the blogosphere. There doesn’t appear to be a consensus on Timeline, which is typical of Facebook changes. Love It or hate it, users and brands alike will adjust to Timeline in order to continue participating in the Facebook community – just like they have in the past.

Online Marketing News: Google Analytics Goes Social, Relationship Marketing, 7 Networking Secrets, Facebook Gets Green

Social Media Marketing: The long term and short term value with Avinash Kaushik

This interview from #SESNY features Google evangelist Avinash Kaushik on monitoring social media value.  Kaushik stresses that social media should be about quantifying your efforts.  Companies must determine what they did that ended in specific results, and the economic value that was created due to these efforts. You can see another interview with Avinash Kaushik here on the power of storytelling and web analytics.

Tips & Tactics for Improving Your Business

“Why Relationship Marketing is Important for Businesses” This video interview with author and social media guru Mari Smith(@marismith) sheds some light on the notion of “people-to-people” marketing.  In this video you’re learn why businesses must have listening skills and what businesses are doing well in relationship marketing. Via Social Media Examiner.

Was 2011 The Year Facebook Killed Google?

Google vs. FacebookA recent post on PC World, “2011: The Year Facebook Killed Google” reflects a common mis-perception about the emerging role of search and social media for consumer information discovery. In the post, the author Dan Tynan shares that he’s finding and consuming more information on social networks vs. Google during “moments of leisure”. Citing unique visitor traffic and time on site statistics from Nielsen, Dan then makes the argument that Google is falling behind.

Was 2011 the year Facebook killed Google? 

People don’t surf the web anymore, they socialize & share.  Consumer behaviors and expectations towards content discovery, consumption and engagement are always changing online and more-so in the past few years with the emergence of today’s social networks and media sharing sites. People use search engines and social networks to find answers, yes – but I’d argue that they use them differently.

A to Z Internet Marketing News: Happy Birthday TopRankBlog!, 2012 Marketing Predictions, Social Disasters, Cashing in on XMAS


21 Social Media Marketing Trends for 2012

Curious to find out what 2012 could have in store for online marketers?  This presentation from DreamGrow shares 21 predictions on what 2012 could look like.

Highlights include:

  • Social CRM making inroads
  • Social media influencing more sales
  • Social commerce on mobile devices

Facebook IPO and Most Popular Social Sites:

“Nielsen: Top Web Destinations, Social Networks and Video Sites in 2011”  As 2011 comes to an end, Nielsen released a review of the top online destinations, social media sites, and smartphone devices.  It is no surprise that Google was the most visited U.S. Web Brand and Facebook was still the leader among social networks and blogs.  Via Nielsen.