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Miranda Miller

Inside #NASASocial: How Real-World Events Build Social Media Advocates

Miranda Miller on Feb 21st, 2013     Online Marketing, Other Events, Social Media
Tom Marshburn, Kevin Ford and Chris Hadfield chat live with #NASASocial participants.

Astronauts Tom Marshburn, Kevin Ford and Chris Hadfield chat live from the International Space Station with #NASASocial participants.

February 20th, NASA hosted a special event at their Washington headquarters in which a group of their social fans attended a day of tours, expert talks and even a livechat with astronauts on the International Space Station. My son and I are fortunate to have participated and on top of the insider look we had at NASA research, we learned a great deal about the power of social media advocacy, as well.

So what happens when an organization puts 150 of their loyal social media fans in one room for a fantastic, exclusive experience? Brand building and social reach magic, judging by the results of yesterday’s #NASASocial.

Miranda Miller

Online Marketing News: Facebook Brands Respond Faster, NASA Gets Social, Social Media Marketers Win Super Bowl

Miranda Miller on Feb 8th, 2013     Online Marketing News

Brands on Facebook More Socially Devoted Than Ever

In order to be successful on social media channels, regardless of your industry, marketers must be socially devoted, say researchers at SocialBakers.com. Their latest Socially Devoted report and corresponding infographic shows that brands on Facebook have made great strides in both speed and volume when responding to fan interactions with their Company Page.

Among their Q4 2012 findings, SocialBakers reports:

  • The average brand response time on Facebook is now 13.7 hours, compared to 20.9 hours in Q2 2012.
  • Brands answer 55% of questions posed to them on Facebook; in the second quarter of 2012, only 30% were answered.
  • Airlines, finance and telecom remain the three most responsive industries, though their positions have shifted since Q2 2012.

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