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Nick Ehrenberg

How to Maintain Your Reputation During a Social Media Crisis

Nick Ehrenberg on Aug 28th, 2013     Online Marketing, Reputation Management

social media crisisIn our digitally-driven age, most companies will eventually encounter a social media-driven crisis. Perhaps an employee accidentally tweets an insensitive remark on the company account, or the business is suddenly caught in a whirlwind of negative commentary on Facebook. Whatever the case, you need to be prepared for any blowback that might occur – and it likely won’t be comforting.

Whether the crisis was instigated internally or externally, it’s important to develop a social media crisis plan before engaging with your communities.

Here are six tactics to help manage a social media crisis:

1. Establish Social Media Crisis Guidelines

Ashley Zeckman

4 Things Lady Gaga Can Teach Us About Social Media PR & Online Influence

Ashley Zeckman on Jan 19th, 2012     Online Marketing, Online PR, Public Relations, Social Media, Social Networking
Lady Gaga with one of her Little Monsters

Photo Credit: Flickr gjkooijman

Lady Gaga is the definition of an influencer offline and online; her music, fashion sense, and passion for social causes have spread around the world in only a few short years.  Love her, like her or hate her, you know who she is and you’ve probably heard more than one of her songs.

When searching for a way to improve your online PR strategy or increase your social reach, who better to learn from than one of the most influential celebrities in the world and on the web?

Social Media is Going Gaga

  • Lady Gaga Facebook Fan Page Followers – 46,608,220
  • @LadyGaga Twitter Followers – 18,198,577
  • Lady Gaga Google+ Followers – 20,852 (only 4 days after signing up)
Lee Odden

5 Must Read Reports on Social Media & Public Relations

Lee Odden on Jan 5th, 2011     Online Marketing, Public Relations, Social Media

Social Media Public RelationsMonday I shared tips on how to leverage Google to find disparate, useful resources for use with sourcing content on blog posts. Working with my new blogging partner in crime, @DFolkens, this post is an output from  following that advice.

In many companies, social media efforts are managed by those in Public Relations. While social technology reaches across all communication channels in all departments, there’s an inherent fit between PR and “being social.” As Public Relations firms and the PR functions within companies try to make sense of the sheer volume of advice on “social this” and “social that” being published on blogs, newsletters, mainstream media and trade publications, I’ve used Google search to find 5 useful reports giving strategic to practical advice on how Social Media and Public Relations intersect. Enjoy:

Lee Odden

Making News Content Search & Social Media Friendly

Lee Odden on May 12th, 2009     Online Marketing, Online PR, SEO, SEO Tips, Social Media

SEO & Social Media for Public RelationsChanges in consumer preferences towards news consumption and sharing habits via the social web present both challenges and opportunities for PR agencies.  Searchers increasingly expect to interact with what they find via search. 

The opportunity for Public Relations is to understand that leveraging social media as a distribution channel to attract buzz and earn links is as important as keyword optimization of social media content to improve visibility on standard search engines.  Simply put: SEO and Social Media go together like peas and carrots.

The nature of the social web encourages participation: sharing, voting, commenting and linking. Popular social content gets exposure, traffic and can result in a substantial number of relevant inbound links.  Keyword relevancy plus aboundant inbound links to content equals improved search engine visibility. Whatever keywords that are used to describe optimized news content that becomes popular within social channels like news, bookmarking and media sharing are what that content will tend to rank highly on in standard search engines.

Lee Odden

Comprehensive Guide to Social Media Marketing from Marketingsherpa

Lee Odden on Apr 6th, 2009     Online Marketing, Online PR, Public Relations, Social Media

2009 Social Media Marketing & PR Guide

Review of the 2009 Social Media Marketing & PR Benchmark Guide from Marketingsherpa

A new report on social media has been released from Marketingsherpa with Senior Analyst, Sergio Balegno, as lead author.  Over 1,800 marketing and PR professionals responded to the survey resulting in one of the most complete, data supported guides on social media published to date.

There are numerous books, seminars and “experts” touting social media advice for marketing and PR professionals. Much of that advice is based on experience and even more is based on wishful thinking. This report takes a structured approach to data collection and analysis offering readers the advantage of understanding what works and what doesn’t when it comes to social media marketing and PR.

Lee Odden

Adding Social Media to Marketing & PR

Lee Odden on Mar 30th, 2009     Online PR, Public Relations, Social Media, Social Networking

marketingsherpa
[Editor's Note: This guest post coverage of a recent Marketingsherpa webinar comes from TopRank's SEO Designer Thomas McMahon and Account Coordinator Kristen Hebert.]

Are companies engaging in social media? Are they monitoring their brand? What’s a social media press release? These were a few of the topics covered in Marketingsherpa’s recent “Engaging Bloggers, Journalists and Customers” webinar featuring Todd Defren from SHIFT Communications and Marketingsherpa’s Sergio Balegno discussing new ways journalists are using social media.

2009 Social Media Marketing & PR GuideMarketingSherpa surveyed 1800 people from both small and large, B2B and B2C companies. In their findings, three out of four companies surveyed feel that social media is changing the way companies communicate. Details of this research can be found in the new Social Media Marketing and PR: Benchmarks and Best Practices report.

Lee Odden

Digital PR and SEO Series: Part 3 Social Media Monitoring

Lee Odden on Aug 29th, 2008     Blogging, Online Marketing, Online PR, Public Relations, Social Media

digital public relations

We’ve made the case for integrating media relations, SEO and social media into a digital PR program as well as covering some of the basics. Now we can drill a bit deeper into blogger relations and social media monitoring.

Practical Examples of Involving SEO Expertise with Media & Blogger Relations, Social Media Monitoring

The advent of digital PR and the technology tools that serve as compliments means changes in the way agencies provide client consulting and practice management. In the case of TopRank, we’re running both a internet marketing agency and a public relations practice, so we’ve always counseled our clients on the use of targeted keywords during interviews and in communications with the media as well as with content published to the web. In a push and pull PR strategy, keywords are used to optimize content and digital assets to enable the media to pull themselves to a client’s news.

Lee Odden

Digital PR and SEO Series: Part 2

Lee Odden on Aug 28th, 2008     Online Marketing, Online PR, Public Relations

Down the Digital PR Rabbit Hole

Yesterday we talked about the opportunity for combining search engine optimization, social media and digital public relations. Today’s entry will discuss how to start going about it.

Leveraging Low and High Tech for Social Media Relations

“Fuzzy”. That’s how I would describe most companies’ thinking on social media, SEO and PR. How can marketers and companies start incorporating the new rules of the social web into a digital PR effort?

The answer to that question starts with understanding the social web and the technology that connects audiences. Forrester often refers to this social connectivity as “social computing”. The socialized web provides media relations practitioners and search marketers with an array of tools to make it easier for journalists and the media to cover their clients’ news, promote content and attract links. They key is knowing which tools are most appropriate and effective and which are simply “shiny new objects”.

Lee Odden

Digital PR and SEO Series: Part 1

Lee Odden on Aug 27th, 2008     Online Marketing, Online PR, Public Relations

digital PR

What exactly, does Web 2.0, social media and even SEO have to do with public relations? Everything!

You’d be hard pressed to find any modern public relations agency practice that isn’t researching or already implementing a digital PR strategy including search engine optimization, blogging/blogger relations and social media. The winds of change are here and many Public Relations practitioners are scrambling to adjust to the opportunities presented by shifts in both consumer and journalist behavior online.

Look no further than popular Public and Media Relations conferences like PRSA International or some of the Bulldog Reporter events to see exactly how the PR industry is making a concerted effort to educate itself on how to adjust to new opportunities with Web 2.0., SEO and social media.

Lee Odden

Pull PR – Combining SEO and Public Relations

Lee Odden on Mar 6th, 2008     Online Marketing, Online PR, Public Relations

pullpr.png

Many companies narrowly define PR activities online solely as blogger relations when in reality, online public relations is so much more. To me, internet based public and media relations encompasses gaining editorial exposure on the web with sites like blogs of course, but it also leverages web based technologies, networks and platforms for developing and maintaining more efficient communication with the media. And by “media” I mean traditional media with an online presence as well as other influencers – be they bloggers, power social news users or social networkers.

Communication efforts might happen online, but the media exposure outcomes may be in print or the web. The question arises, if the connections are made and maintained online using online PR and social media tools, but the exposure is offline, is it still online PR? I say yes.

Lee Odden

Pubcon Session: Press and Public Relations Campaigns

Lee Odden on Dec 7th, 2007     Online Marketing, Online PR, Press Release Optimization, Pubcon, Public Relations

SEO PR Tactics Measurement

The last session of the day for me was “Press and Public Relations Campaigns” with Robin Liss of Reviewed.com and Joe Beaulaurier from PRWeb. Moderation duties were scheduled to be handled by Brett Tabke but were switched at the last minute to Melanie Mitchell, VP of SEO/SEM at AOL. Sorry Brett, but I don’t think anyone had a problem with the switch. :)

Robin presented a case study for a promotion on the iPhone her site wirelessinfo.com did using multiple channels including Digg and a YouTube video that went viral. Joe presented the multiple media format press release options offered by PRWeb.

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