Online Marketing Blog

Earlier this week I gave a presentation on the intersection of SEO, online PR and social media to a great mix of people (mostly agencies) at a SEMPO Arizona event. The SEO/PR/Social topic is an interesting mix due to the convergence that’s been happening over the past 2-3 years and of course, because it’s the essence of what we’ve been doing at TopRank.

Forward thinking companies are investing in social media for a variety of reasons, including gaining a competitive advantage through building relationships, creating content and capturing mindshare.  I think it’s safe to say that companies making investments in better connecting with their customers now, will have a distinct advantage over those that are resolved to “wait and see” with this social web thing.

How agile is your marketing?  Do you have layer upon layer of approval processes, committees, lawyers, and executives who need to sign off on every piece of external communication before it goes out?

If yes, your business is structured for a pre-Internet world, and unfortunately this means you will always be at a disadvantage compared to agile competitors designed to take advantage of a connected society.  An inescapable truth is the web rewards companies (and people) that are nimble.

People interact deepest with thoughts and ideas that have character and personality.  And if there is one thing that removes this, it is the superfluous layers that design by committee creates.  It rips the personality from content piece by piece as it passes though each filter, and is the antithesis of agility and what makes for compelling communications.

[Note from Lee:] What do you get when you mix two parts “practice what you preach” with a focus on clients and a passion for the digital marketing industry? New clients, renewals and expansion of many client online marketing programs. Working with a great mix of clients is complimented by a fantastic team at TopRank which we’re continuing to grow.

I’m happy to announce that Adam Singer has joined TopRank as an Account Manager.  At Adam’s previous position as a Digital Strategist with a PR firm in FL, he championed many social media, SEO and online PR programs providing client executives with strategic guidance on their digital strategy. Adam is a savvy blogger at FutureBuzz and we’re looking forward to his social media smarts as a welcome addition to the TopRank Online Marketing team. Please read Adam’s first post and welcome him. Watch for his regular contributions to Online Marketing Blog in the weeks and months ahead.

At the Online Marketing Summit in Minneapolis this week, I presented on Social Media Strategy and briefly highlighted Blogging and Twitter as tactics. This is the first of several posts that will visit the key concepts offered in that presentation.

Why social media?  It comes down to gaining a competitive advantage. I like the quote from Oliver Young at Forrester Research:  “Marketers who embrace social media will outdistance competition, build community following, and boost loyalty” 

What better time to build better relationships with your customers than during a recession? Budgets are slim and purchasing decisions are often made based on relationships and connections right along with price. Word of mouth is powerful in good economic times and it’s even more impactful when economic pressures drive companies to be more creative and resourceful in purchasing products and services.

At Online Marketing Summit held in Minneapolis and hosted by ClickZ, Caitlin McCabe of Sway Inc spoke to the audience about Social Media and had these insights:

1. For people who think Facebook is just for kids, go search for groups relevant to you and you will find them!  Facebook offers many targeted marketing opportunities.

While there are hoards of people, both professional and not, look for niche social sites where you can reach 100% of your target audience as well as an audience that is more engaged than perhaps the average Facebook user.

People with more friends aren’t necessarily more valuable. Do they know all their friends and who are they? However, on a niche social network like BakeSpace.com, the friends are much more targeted than a big brand like Sara Lee.

Changes in consumer preferences towards news consumption and sharing habits via the social web present both challenges and opportunities for PR agencies.  Searchers increasingly expect to interact with what they find via search. 

The opportunity for Public Relations is to understand that leveraging social media as a distribution channel to attract buzz and earn links is as important as keyword optimization of social media content to improve visibility on standard search engines.  Simply put: SEO and Social Media go together like peas and carrots.

The nature of the social web encourages participation: sharing, voting, commenting and linking. Popular social content gets exposure, traffic and can result in a substantial number of relevant inbound links.  Keyword relevancy plus aboundant inbound links to content equals improved search engine visibility. Whatever keywords that are used to describe optimized news content that becomes popular within social channels like news, bookmarking and media sharing are what that content will tend to rank highly on in standard search engines.

The media relations landscape has changed as traditional publications have downsized, re-focused online or been eliminated altogether.

Fundamentally, Public Relations serves two groups:  The companies that pay for representation and the journalists, analysts, reporters and increasingly, bloggers, that rely on PR professionals as a source of news content.

Ad dollars shifting online combined with changes in consumer information discovery, consumption and sharing habits via the social web present both challenges and opportunities for PR agencies to deliver more value to their clients. That value can be provided through integration of SEO and social media with news content.

In a 2008 Journalists Use of Search Survey by TopRank, 91% of respondents reported using standard search engines to perform activities such as research companies, past media coverage and subject matter experts.  In the same study, 64% reported using social networks, 55% use blogs and 50% use Wikis as social media tools.

Despite company marketing budgets on hold or in a state of ambiguity, businesses are scrambling over social media, trying to figure out how to boost sales and keep the customers they have.  SEO is an online marketing tactic that’s been tried and true for well over 10 years and is still earning its stripes in the marketing mix.  

On their own, SEO and social media efforts offer companies attractive opportunities for reaching new customers, which is how many marketers implement them.

When you look at shifts in consumer information discovery, consumption and sharing, there’s no arguing with the intersection of search and the social web.  Searchers expect to not only find what they’re looking for on search engines, but to interact with the results, whether it’s through commenting, voting or sharing. As a result, social media affects SEO in numerous ways, creating opportunities for marketers.

Thinking about social media? Or are you waist deep and need some help? A session today at SES NY highlights different approaches to social media, its purpose and how and why you should get involved.

Li Evans, of Key Relevance, hammers home the need for social media strategy within her presentation.

Social Media - done for the sole purpose of traffic or links - probably isn’t social media you should be doing. Social media is not about your marketing message, it’s about what the customer has to say good or bad. It’s about them talking about you.

Whatever you do socially, remember that the end user has control of your message and sometimes your brand. Li goes on to explain that these conversations are happening any way, online and offline, so would you rather be part of it or continue to ignore it?

Day 2 at SES NY kicks off with a lesson in Social Media for the little guy.

The purpose of the session is to find out how small companies with small budgets can freely tap the world of social media to improve business and increase sales.

Here’s what we learned from Jennifer Evans Laycock:

Take the ‘marketing’ out of Social Media Marketing because it isn’t about marketing, but rather about conversations.

In addition, there is a reason social media is called the bleeding edge, because it can hurt especially if approached in the wrong way.

Remember, when you are developing marketing plans, that the goal is not to integrate the latest big thing but rather to integrate what works. As a small guy, the people on the leading edge are other marketers and not likely to be your prospect. There’s nothing wrong with leveraging pre-established social tools.

First things first: Please take this quick poll about integrating SEO and social media marketing. 

There are so many Tweets and so little time. What’s a “Tweeple” to do? Twitter aggregator and trend websites use a variety of tactics to filter out what’s up and coming and of interest to the Twittersphere in contrast to the mass of mundane Tweets.  Twitter stream aggregators are useful for a variety of reasons ranging from discovery of news to competitive research. (Follow me on Twitter here @leeodden):

As a Twitter user, you can discover what kinds of Tweets are most often passed along (a “retweet” or “RT”) and use that insight for your own Twitter use. The same learning opportunity exists for companies using Twitter.