Jolina Pettice

Jolina Pettice

8 Building Blocks to Create a World-Class Social Care Program

Jolina Pettice on Apr 20th, 2016     Social Media, Social Media Marketing World

social-care-program

We’ve all heard the stories of brands failing and flailing on social media as they try to respond to customer service inquiries.

And here’s why. Most companies are barely set up to meet expectations, let alone exceed them. So when they fall short, they are falling short of the bare minimum, creating friction and negative experiences between the brand and its customers for everyone to see.

Add that to the fact that some companies are doing it so well and therefore aiding an increase in customer expectations. In fact, customers now expect a response in an hour or less after reaching out to a company.  

Social Care Expectations

For the first time at Social Media Marketing World, there were sessions dedicated to building a social infrastructure to enable your company to exceed customer expectations.

Jolina Pettice

Learn How to Compel Your Audience to Act with These 3 Storytelling Tips

Jolina Pettice on Apr 19th, 2016     Online Marketing, Social Media Marketing World

Storytelling-Tips

When you hear the phrase “once upon a time…” your mind likely flashes to some of your favorite childhood stories. But what exactly is it that you remember about these stories, is it:

  • The conflict between Cinderella and her stepmother, that didn’t stop her from finding a happy ending?
  • The irony that Jack won a ticket on the Titanic at the last possible moment, only to slip away into the icy waters of the Atlantic?
  • The various social norms that were crossed, broken or all but forgotten in Alice in Wonderland?
Jolina Pettice

Is Your Business Blog Running on Empty? Here Are 4 Ways To Fill the Tank

Jolina Pettice     Blogging, Online Marketing

Blog-Out-Of-Gas

I’m a bit of a risk-taker when it comes to my gas tank. If you cared to check, most days you will find me driving around with the gas light on.

In fact, I’ve done this so long that I have it down to an art. I know how many miles I can go, and even how the car starts to drive when I’m operating on fumes.

Why, why on earth would anyone do this, you might ask. The answer is simple … because so far it’s worked. I haven’t found myself on the side of the road unable to keep going.

Jolina Pettice

Are Bad Directions Leaving Web Visitors Stranded? Optimize For Outcomes to Improve Experience & Conversions

At some point, most of us have been lost. We know our ultimate destination, but either through a wrong turn or poor directions we find ourselves in the wrong place and likely very frustrated.

Without landing page optimization, your visitors may have this same lost feeling when they arrive on your website. Whether the content was written 10 days or 10 months ago, it’s easy to make assumptions about your website visitors and assume the directions (read: content and calls to action) you are providing make sense.

If anyone has ever given you directions based on landmarks (turn right at the gas station) you can understand this feeling. And ultimately you are unsure and have questions such as: what gas station, what if there is more than 1 and good grief why didn’t you just give me the street name?

Jolina Pettice

7 Link Building Philosophies for a Post-Penguin World – #SESCHI

Link Building Relevancy TreePanda, Penguin and other Google updates are part of  search marketing. The frequency of updates has continued to garner attention over the last 6 months.

The only sure thing; it’s likely to continue as Google stays its course in refining standards for quality content.

And in a post-Panda and Penguin world, smarter more meaningful link building is not only recommended but a requirement.

Understanding this is only the tip of the iceberg. What lies below the surface is the real opportunity and from SES Chicago, here’s what you should be thinking about.

7 Link Building Philosophies to create value and remain Penguin-friendly. Shared with the audience by Jon Ball of  PageOnePower.  

1. In a World without Google
Imagine if Google didn’t exist, where would you spend link building efforts? What would you do and not do?

Jolina Pettice

14 Online Marketing Wake-Up Calls from @Avinash – SES Chicago

SES Chicago - Avinash KeynoteOnline Marketing Magic blankets the Midwest as SES Chicago kicks off this morning. Audience members packed the room and gulped coffee anxiously awaiting to know what Avinash knows.

Curious to know what makes Avinash Kaushik (Digital Marketing Evangelist, Google) roll out of bed each morning? Surprisingly, it’s not data.

3 Simple Ideas Keeping Avinash’s Finger Off Snooze

1. Influence: The ability to find people and brainwash them that they need our products or services. :)
2. Experience: Most websites suck according to Avinash. And he’s on a one-man mission to fix them.
3. Value: If we solve the 2 problems above and can’t make money doing it, we’re doing it wrong. And that’s no fun at all.

How do you reach the intersection of influence, experience and value and find Online Marketing Magic?  Start with 14 online marketing Wake-Up Calls spanning from Analytics to Social to Mobile.

Jolina Pettice

Explore Minneapolis: Optimizing for B2B Customers #GoToExplore

Summer in Minnesota is my favorite. Warm weather, green grass and puffy, white clouds flittering across the sky; it’s fabulous.

In particular I’m excited for the month of August because there are 2 great events happening in Minnesota.

Event #1 – Explore Minneapolis August 16-17, where digital and social media marketers are gathering to explore the latest in online marketing and I’m presenting on Optimizing for B2B Audiences.

Event #2 – The “Great Minnesota Get Together”, where mini-doughnuts, Sweet Martha’s Cookies, and Corn on the Cob are must-have’s on the list.

What do these 2 events have in common? It might seem like nothing, but let me explain: One of the key challenges most B2B Marketers face is selling a product or service where multiple end-users and decision makers are involved.

Jolina Pettice

How To Run A Winning Online Contest – #PRSADIConf

Sandra Fathi - PRSA Digital Impact ConferenceIf you flip through your TV channel guide, it’s hard not to notice the number of contest-based shows. Whether people are competing to be the next music icon, lose weight or play games using household products the common theme is competition and a chance to win big.

TV producers are smart and continue to find success from audiences who like to compete and love to win.

This same idea can be leveraged in online marketing to get a community excited, find new audiences and keep your brand top of mind.

At the PRSA Digital Impact Conference Sandra Fathi, president and founder of Affect and Ben Pickering, CEO of Strutta guided the audience through the process to create a winning online contest.

Jolina Pettice

Building B2B Online Communities – Why, How & Where to Start

B2B Online Community Member MatrixThis week at the PRSA Digital Impact Conference Vanessa DiMauro, CEO of Leader Networks talked to attendees about the benefits of online communities as part of a B2B social media strategy.

According to DiMauro, nearly 2/3 of organizations surveyed are engaged in private, online communities hosted by companies that sell them computer hardware, software or services.

The average visit in an online B2B community is 10 minutes, with 1 visit every 5-7 days.

What B2B organization wouldn’t want roughly 40 minutes of time per month with members to help solve problems, learn how they are using tools and what topics they are most interested in?

Building an online community gives organizations an opportunity to strategically connect with its audience in meaningful and sometimes deeper ways through private interactions.

Jolina Pettice

BFF’s for Increased Online Marketing Reach? PRSA Digital Impact Conference Keynote

PRSA Digital Impact Conference - KeynoteCan BFF’s lead to more effective marketing?

That’s the topic of discussion for the PRSA Digital Impact Conference opening keynote featuring Caryn Marooney, vice president of technology communications for Facebook.

Before going to Facebook, Caryn explained that she ran an agency, however  she talks about having felt like a mechanical bunny always chasing something and not catching it.

Why? Everything is constantly changing. And we as PR and Marketing Pros have to be ok with that. What’s remains constant is what remains important.

3 important things we need to remember:

1. What audiences are we trying to reach
2. What are our goals
3. What tools can we use to reach our goals

As we think about audience, that of Facebook is expansive and exponential which is why it can be so effective in terms of online marketing.

Jolina Pettice

#MNAMA Optimize Your Online Marketing – Customers Over Keywords

Jolina Pettice     Online Marketing
Optimize MNAMA Lee Odden

Photo Credit: @azeckman via Instagram

The word “optimize” has been a staple concept for SEO professionals and online marketers for many years. While SEO is one of the most effective online marketing tactics for customer acquisition, there’s a lot of misinformation and outdated opinions about the role of optimization with internet marketing.

Our CEO at TopRank Online Marketing, Lee Odden, is helping to change the way marketers think about and implement optimization as a holistic approach to content marketing online.

At a Minnesota American Marketing Association (MNAMA) event in Minneapolis last night, he shared that the premise of optimization – and sometimes SEO in general – can be overly keyword-driven and not entirely focused on customer experiences or business outcomes.

Jolina Pettice

5 Cheat Sheet Basics for International SEO

Jolina Pettice     Online Marketing, Search Engines, SEO

International SEO 5 TipsThe growing Global Economy has significantly increased the number of companies seeking search marketing strategies to connect with target audiences all over the world. Many clients we work with at TopRank Online Marketing are either already global organizations or aspiring to deliver products and services in different countries. As a result, we routinely field questions as clients begin their journey into International Search.

Many companies don’t know where to start with International SEO, so here are 5 basic and tactical SEO considerations for companies looking at expanding into International Search:

1. Domain Name
3 common domain setups include Country-specific, Subdomain and Subfolder.

Whenever possible, a country-specific domain name is preferred. i.e. companyname.co.uk

Pros
The country-specific domain is a strong signal to the search engine and may provide better visibility for country-specific searches.